hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

was right above smoking area outside and bathroom was small and fan extra loud also wasn't given wifi password

upon entering room, glass enclosed spa tub and shower on left

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

the place had no pool, no gym, no bar and no restaurant, but was advertised to have them

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

breakfast buffet was pricey and not very good

friendly the staff was when we checked in and the room service was quick for a saturday night

room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice

vault bar not open on sunday

room service that never came

the king suite was way better then expected , room service was worth every dime .

example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets

room service food had a good menu but the actual quality of the food was only okay.

gym was spacious and clean

we ate breakfast and dinner there

we love the pet friendly rooms and feel very comfortable when we stay there

early check in, friendly staff, location.

the kitchen is nice

items mentioned above guest wifi did not work

i was bummed out that gym services were not available yet but there was an offer to pay to go to a gym down

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

nice to have laundry facilities and exercise gym

laundry room

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

near cleveland hospital. laundry services

i noticed there was on in the laundry

no gym, empty downtown, not the hotels fault, though it felt soulless

rooms are small, but what they lack in space they make up for with class and character

the staff is great and also love the bar and food

loved the extra touches with the purity coffee in the room the gym was also nice

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

convenient with laundry and gym room

room was very good and room service was excellent

bar staff very friendly-allowed us to sample beers before our selection

the restaurant was excellent and the bar was nice

location convenience. roomy suite. wi fi, kitchen.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

however, we did appreciate that the lobby and kitchen area had frozen meals and microwave available

wifi was not good. could not keep it connected.

great location and also pet friendly

that we didn t like although it would be nice if they had a laundry facility in the premise

beds were too soft. no microwave in the room. basic wifi to check email was bad

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

in the building was fantastic for breakfast or lunch and 2 min from our room

housekeeping left dirty laundry throughout the hallway til 8ish

cost of wifi

location and set up with the restaurant and bar were convenient

no room service

called for room service never received items, wasn t charged

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

questions cleanliness of laundry

then after our second day nobody cleaned our room or took dirty laundry

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

nice corner view breakfast was excellent

the bed was great nice tv room service was great

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

i asked about getting some food off the menu only to be told that the kitchen had closed

just have to say that it it specifies that i only have breakfast for two adults and not for my kids if we where

desk, room service and lobby bar were excellent

4 of my tv channels had zero signal and the gym tv did not work.

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

very nice lobby. gym is absolutely amazing!

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular

room service was ok but could have been better

also they have now added a spa - great reason to come back

room service was exceptional and the bathrooms are huge and nice.

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern,

when i asked to remove the mini bar they said they will charge me i was surprised for what, i called room

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

electronics, tv and wifi could be better. dated

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

room service was great except the pasta of the day

i was also not happy with not having wifi unless i was a honors member

the pool was frigid. the kids only stayed in for 10 minutes because it was, too cold !

friendly staff and pool hours.

staff was screaming at kids using the f-word right at the entrance

staff was screaming at kids using the f-word right at the entrance

there were kids screaming and running up and down the halls at 12:30am.

very clean, very accommodating, great location with shuttle to the clinic .

also reported that the phone had no dial tone was told the entire wifi phone system had been down for a while

could use a second eating room. bar is crowded and noisy

to order room service for breakfast 2 days and there were problems both days

breakfast was great. the shuttle was a life saver.

if you use room service it's a 22% gratuity charge and also 2

bathroom counter space too restricted and mirror too high. wasn't able to access wifi.

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

was pet friendly and surrounded by diverse restaurants

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

start with, they accommodated an early check in, which was great

if this place could get more consistent service and either have a restaurant or room service or get an arrangement

the shuttle and the friendliness of the staff.

the bar was not open on our second night when we returned from an early dinner

being near hospital & having shuttle was essential

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

and then i took a shower and there was a half used bar of soap with hair on it

i like that we can open the window for fresh air. also like the laundry facilities.

there were tons of kids in the hot tub, shouting and splashing

kids running in halls

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was

we had to go to the linen/ laundry room to get extra towels

wifi was slow and unreliable for a business traveler

the staff is friendly & helpful. the breakfast is exceptional!

the room is clean and the room service is very proactive

some machine made a lot of noise in the pool area in the middle of the knight

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

was very pleasant from the well lit parking lot to the front desk staff would recommend

super nice and easy kitchen

also, i had requested a room close to the door by the parking lot due to my pulmonary issues

cleanliness and great breakfast

the kids had a ball in the pool !!! loved to see them happy , and the breakfast was perfect

hot tubb,breakfast, reception,room,pool table

room was super clean, plenty of towels, quiet, breakfast was the best, the bar was everything just know you will

parking

laundry on site

is no wifi in the room, and the front desk staff patiently tried to assist but tried many times to no

it wasn t a variety for breakfast

pet friendly

the wifi worked well

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

liked everything about the property from the room to the daily breakfast

chlorine smell was super strong in the pool area

an ok breakfast to get us on our way

screaming in hallways , kids running around , people getting ice from ice

entire hotel, staff, rooms, area, dining in for breakfast was top notch and just excellent

my kids slept on the floor

ample parking

parking lot

website states kids eat free, but we had to pay for my 4 year old and ourselves

no laundry room to wash

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

no swimming pool for the kids.

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

the room i received was not well vacuumed and old laundry baskets were

there is a nice small pool for the kids to play in as well

had an excellent breakfast

breakfast staff were excellent

beds, clean small indoor pool, breakfast each morning and excellent breakfast staff, easy with kids, very clean

the staff was very friendly and helpful, the room was quite nice and the complimentary breakfast and afternoon

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

free wifi and free parking

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

we were able to walk around to the shops easily and parking was not a problem (parking garage next to the hotel

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

the rooms were a great value and we utilized the laundry facility as well

working pool, luke warm hot tub, no working laundry

location very near cle, the airport shuttle, nice breakfast and they opened the bar recently

said i couldn t have all those kids in the

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

pet friendly with no fee!

the pool could've been a little deeper but it was cool i still had fun

parking lot could be use more lighting

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the kitchen was perfect and had everything you needed to make a light meal

love how clean it was considering pets are welcome

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

pool and hot tub area was nice, but the night that we stayed, there were people having a birthday

called downstairs the next morning and was told there were no more because laundry hadn t been done

major complaint was that we did not get room service the entire time that we were there

room service was a bit suspect. took three tries to get our order and it still was not correct.

breakfast was better than other hotels that have more than adequate food and throw half of it away

it would be nice to have showers in the gym

the bed was comfortable. the laundry machines were great!

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the room the kitchen

great washing facilities for laundry, computer access with printer, pool

accommodating staff, clean parking, updated room and great proximity to other amenities.

loved that we got free passes to lifetime fitness, which was just

pool wasn

we were not aware the pool was seasonal only.

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

the whole stay was wonderful. the kids enjoyed themselves. and i was able to relax

very clean and the kids had fun in the swimming pool.

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

one can get coffee at 630 and room service which seems much less common since covid

the inhouse breakfast menu and food was great. plenty of parking, good location.

clean, quiet, lots of parking, comfortable,cand good coffee.

a short drive takes you to starbucks and there's food options a short walk across a parking lot

entire staff was great, especially the kitchen staff

to many kids in the hot tub without parents,pool was very cold

breakfast had a variety of food, which was fresh. the room was clean and spacious.

) pool/breakfast area crowded with unsupervised kids (where are the parents

nice continental breakfast

overall the hotel was great for the value. kids had a blast.

there was a party going on in the parking lot, causing us to lose sleep

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

shower was a little small for me. my key only worked on the room not the doors or the gym.

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

location was awesome! liked the dining options and play ground for kids was really great.

not free or particularly good; bar minimal & not friendly

free parking

also, the parking was excellent and free

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

breakfast & dinner is huge with little kids avoid paying ridiculous restaurant prices

the kids loved the pool and popcorn

bit loud in lobby with kids but its kids

pool and laundry room,

excellent hot breakfast

the breakfast was really goood, a lot to choose from.

we liked everything except the breakfast eve

breakfast was wonderful

after an hour he went to laundry area & they gave us towels

breakfast was amazing, the staff, super friendly, and the shuttle experience to the airport was

nice, clean and quiet hotel. parking was ok. breakfast was good but room was small.

needed to keep towels on hand in pool area

entrance to parking lot made it easy to get in and out of building

the gym and laundry were helpful to have onsite

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

i love the free laundry option! this was a very quiet hotel as well.

the amenities laundry/pool and the room set up, location, plus price for the week.

there was lots of yelling kids at pool

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot

kids loved the pantry and pool

i did not use the fitness center but i did not like how it was inside the pool area either

my kids weren t feeling good and the gentleman at the front desk gave the water and a candy bar and told them

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

laundry and microwave were good for amenities

kids enjoyed it but it could have been better for my room i had to switch rooms because of an

the price was reasonable; the location is convenient (just off 480); the bed was comfortable; the wifi worked

free use of laundry facilities

the complimentary breakfast buffet in the restaurant was very nice

location, courteous and professional staff as well as the free full breakfast.

also we had to pay for breakfast i feel that a small breakfast could had been provided to guest, and your

wanted breakfast to last a about 30 minutes longer.

ice machine worked, laundry room wasn t open, pool was down

a lot of kids running around all day and night

i was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

no bar service

the parking was easy and close to the front and our room was spacious enough

it must have been laundry or maintenance

free breakfast and it's a really nice hotel

i am a hilton honors member, but if you are not, you have a pay for the wifi

no pool

pool was not open.

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

only issue would be laundry area and you have to pay to clean clothes

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

we stayed for four days, one thing we didn't like was the laundry system

room had an odor of previous guests cooking and dirty laundry

he was able to find one bar in the laundry room

not in the laundry, not in the room, not in the bedding

need coin laundry inside.

the free breakfast was full of choices

you did not indicate an additional pet charge of 25

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

clean. good breakfast.

clean, spacious rooms, complimentary breakfast, happy hour and wifi, very helpful staff.

pool was crowded with kids during our entire stay. day & night.

quietness of rooms and good breakfasts.

the woman working the front desk was amazing. pool was clean, rooms were clean.

location was fine 10 minutes from airport by shuttle breakfast and dining room very nice shuttle was excellent

the pool had to much chlorine.. had. salt taste

very friendly staff. clean room. good and easy parking.

the 2nd level by the laundry room smelled really bad

no laundry

good bed, good shower and good wifi

intermittent wifi connection

breakfast was available every morning

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

breakfast had great options and clean tables, etc

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

breakfast and night staff were excellent

clean good location would like full kitchen and complimentary breakfast

parking space plenty

no breakfast

breakfast was very good

the kitchenette was well equipped for a weekend staycation

clean, & good breakfast

loved that it had a kitchenette.

barbra asked for a mention for the kitchen

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

door separating the sleeping area from living room and kitchen area.

everyday the breakfast was different and delicious

breakfast options could have been better.

no place to do laundry

no laundry bag in closet

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

kids hated it was no free breakfast they said why no free breakfast when you pay so much to

very friendly staff. always smiling and offering to help. kid friendly. pool was great.

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

self laundry facility was in the hotel

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

do a lot of traveling, for the area i thought the drinks at the bar were a little oner priced

pool/hot tub hours were great and fresh towels were ample

breakfast was very nice with a lot of choices

the breakfast was okay. there were not all of the traditional selections usually offered.

was a comfortable bed, the room was set up well, the breakfast was delicious

i also liked the gym

the separate bedroom and very nice kitchen