didn t have laundry facilities. had to keep reprogramming our room keys.

didn't realize there was no laundry facility

room 204 was directly above the laundry

the pool was great

the breakfast was delicious, neat & clean

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

breakfast was good. room was quiet. plenty of parking.

parking

breakfast was fantastic

the only parking was behind the building with the doors caution taped off and no outdoor lighting, so we

would have like to have arrived earlier and stayed a bit longer to enjoy the pool and other amenities

kitchen floor was sticky and rooms were extremely noisy being so close to freeway

other hotels had people serving you a hot breakfast. a yogurt and an apple don't cut it for me.

pool area was cramped.

wish they had a inside pool and hot tub but not a big deal at all

convenient layout to parking lot and pet friendly rooms

the breakfast was a bit boring

difficult if you want turn left out of the parking lot

#3 although we had to pay a premium for our dog, which should be used to deodorize from previous pets, there

clean, the staff were very nice in person and over the phone, location was easy to find with good parking

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

breakfast set-up was excellent

there is a small bar which you can also get some food - and what we had was delicious

there is a nicely maintained pool in facility as well as a bar, and exercise room

was great, breakfast was nice and room was spotless

which i totally understand, it was hard to really walk the dog in some areas, so mostly stuck to parking lot

our room was very open, making it a good area for the kids

the fee for a pet was a little excessive compared to other places we stayed on our trip.

very clean and comfortable. loved the late check out. great staff.

charge for laundry

the pool was disgusting! and the wifi wasn t good. my netflix was interrupted the whole stay

fitness room very dirty

would be nice if bar open later.

the pool was closed

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

easy parking and access from the road

wound be great to have breakfast included in the cost for our stay

breakfast should be included.

we arrived for breakfast as the kitchen was closing. the staff member served us anyway.

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

did not have black out curtains, only a sheer window covering so the parking lot lights shined in all night

wifi never worked, advertised as included

the breakfast was good

great location., pet friendly. with yard area.

breakfast was awesome. location was perfect.

newly remodeled large room, comfortable bed great shower easy parking free breakfast

location good no breakfast available at motel

ice machine worked, laundry room wasn t open, pool was down

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even

very clean & bed was very comfortable. plenty of parking. coffee was convenient and delicious.

construction in lobby. had to enter through back door away from parking

the hotel itself was beautiful inside... there was also plenty of parking.

free use of laundry facilities

bed was incredibly hard and the parking lot was not plowed in a timely manner

wifi is terrible, worthless to any business traveler needing internet access via wifi

decent restaurant with bar onsite where we had dinner and breakfast

old school italian restaurant on the first floor--- decent food & friendly bar staff

pool was out all 3 days

didn't have breakfast

the parking lot was small.

parking lot is very small

breakfast sandwich and fruit very fresh & tasty.

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached

coffee was good, but the rest of the breakfast leaved a little to be desired

breakfast was fine.

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

inconvenient parking

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

buffet breakfast

beds were very comfortable and that we had free shuttle service!!

the shuttle and the friendliness of the staff.

coffee in the room, gym and pool available, free shuttle service breakfast available

coffee in the room, gym and pool available, free shuttle service breakfast available

that the pool wasnt open so not much for my kids to do.

we got in late, but the bar and kitchen was still open so we could have dinner

amazing staff, clean rooms and amazing breakfast

breakfast felt underwhelming

this included reception, house cleaning, maintenance, shuttle drivers

shuttle service was wonderful

smoking in front

to order room service for breakfast 2 days and there were problems both days

location .. amenities .. bed comfort .. early check in ..

we had appointments with the cleveland clinic and was pleased that we had a shuttle

could use a second eating room. bar is crowded and noisy

both restaurants plus room service were top notch

breakfast bar is by far the best i have ever enjoyed during any of my many travels

breakfast could have been having slightly more variation

the cafe breakfast was great and so was the bar and speakeasy

electronics, tv and wifi could be better. dated

convenient with laundry and gym room

the restaurant was excellent and the bar was nice

the clinic shuttle buses made it convenient and quick to get around the medical buildings

close to cleveland clinic and shuttle service was excellent.

room was very good and room service was excellent

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

near cleveland hospital. laundry services

nice to have laundry facilities and exercise gym

close to the hospital and laundry facility on site

the self service laundry was great and the shuttles to and from the hospital was great as well.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

was right above smoking area outside and bathroom was small and fan extra loud also wasn't given wifi password

room and breakfast

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the bed was very comfortable. the poor and spa were clean and well maintained.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

pool and gym were well

on site parking very dog friendly room service food tasty

room service was incredibly over priced.

also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for

a lot of nice venues in hotel. gym was great. great location.

vault bar not open on sunday

gym was spacious and clean

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time

the breakfast was great we had the chicken and waffles can t watch t to go back

gym is outdated. breakfast is terrible, restaurant is mediocre.

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

staff was trying to keep up but limited kitchen

that it is pet friendly and clearly an updated building

the window was able to be completely open which was totally unsafe if there was little kids around because

housekeeping left dirty laundry throughout the hallway til 8ish

thin lady at bar was nasty and rude

kids slept like rocks on the beds all night

the gym i loved, staff was very good bobby the valet was excellent

called for room service never received items, wasn t charged

no gym, empty downtown, not the hotels fault, though it felt soulless

didn t enjoy the room service option

the staff is great and also love the bar and food

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

great valet service and bar and food was amazing as well

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

cool being in the arcade and a room with the fireplace in the winter, is a cozy must

lack of room service and property needs upgrades

everything but the gym

the gym

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

there is a pool, hot tub, guest laundry and workout room on the bottom floor

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

then after our second day nobody cleaned our room or took dirty laundry

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

that we didn t like although it would be nice if they had a laundry facility in the premise

breakfast was great. well prepared and presented

in the building was fantastic for breakfast or lunch and 2 min from our room

dim lighting, no signage indicating it was a pool, where was the gym, etc.

gym floors needed some sweeping but minor issue

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the bar menu for main course meals

they also had to wrangle all of the hockey kids the parents never watch

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

i made the reservation the women told me that the spa was same day reservations

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

facilities (pool, gym) were

pool was occupied my groups of young children every time i went to use the pool. no hot tub.

wish they offered room service

that the bar was closed after the football game on thursday night

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

requested a early check in, a month before my stay

wishing the bar had stay open later

one had the space bar broken

i asked about getting some food off the menu only to be told that the kitchen had closed

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

the bed was great nice tv room service was great

in room breakfast was excellent

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

i will be back. the best gym of any hotel ive stayed in

working pool, luke warm hot tub, no working laundry

they said they were still doing laundry and that we would need to wait

there was no laundry facility, had to go to another hotel

the rooms were a great value and we utilized the laundry facility as well

bar has great workers

i did not use the fitness center but i did not like how it was inside the pool area either

they have a restaurant and a bar on site with great food

sink drained slowly. i was unable to connect to free wifi.

there was lots of yelling kids at pool

staff was great, comfortable bed, food wasn't bad, free wifi as hilton rewards member.