no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

the wifi worked well enough

sheets beds were terrible, dirty floors shower wasn t clean, no cups, non working ice machines, wifi

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

requesting refund..no wifi bad smell in the room dirty looking bed clothes

indoor pool and spa was nice

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens

loud kids running around playing hide and seek it was horrible all evening and early morning

the room, pool and staff.

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

location and it had access to laundry machines.

very loud it ran fine but was just loud and there was no way to close the blinds to block out the parking lot

people tailgating and barbecueing, drinking in the parking lot

broken shelves in the kitchenette, furniture that was too big for the room, dirty/stained carpets, pills on

and in many higher class hotels our pet is free and received a gift pack

it must have been laundry or maintenance

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

beds were very comfortable and free breakfast was amazing

breakfast was cold, did not taste good.

great pool

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

quiet,room setup, would only recommend hotel to pet lovers (i have slight allergy symptoms)

the breakfast wasnt good at all, poor selection of food.

but they can work on the breakfast it was cold and the sausage was not good

the ev charging station was a plus

a full sized refrigerator is very nice, along with a full kitchen set

the pool was perfect for kids

breakfast was excellent

the suite was also very spacious and the kitchenette was very well designed and clean

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

hot tub had to be drained & it took hours to heat back up & by the time we got in to enjoy it, pool hours were

the pool was great and the kids loved the pool

the kitchen/dining area should have a microwave.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

- noisy from the ventilation system - missed guest laundry

wish they had a laundry room.

cleanliness, comfort, & the pool

another patron was very rude over laundry facilities and called me many names and nothing was done about it

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

curtains, only a light shade that let all the light from the outside parking lot outside

clean room. good hvac control. excellent breakfast if you get there early. lots of parking.

there was a laundry room for guests to use on our floor

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

clean rooms. guest laundry operational.

breakfast was fantastic. tv was great size. bed was comfy!!! shower felt wonderful.

i didnt have enough time to use the pool

pool and play area kids loved it

to do on the property, they had mini golf, hot tub/swimming pool, an arcade and a jungle gym for kids

pool was amazing had so much fun swimming playing around with my kids and friends i will come back for more

including breakfast and wifi were the only perks of our visit

this would be a great place to take kids because the pool and play area is over the top

we loved the pool, and i loved the workout room

there are hot items for breakfast

finally, the bookings website doesn't give detail on how much they charge for pets

i loved the personable feeling of home using the kitchen.

full size kitchen, streaming apps on tv and full sized (amazing) soaps in the bathtub.

staff friendly, indoor pool

bed, bedding, free wifi, microwave & frig in room all ok

pool was little small.

musty smell in room, tv didn t work, wifi didn t work

everything the rooms were clean the pool warm the staff was great

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full

the exercise room and having a guest laundry.

no wifi and not properly communicated

convenience to local restaurants and bar inside of hotel

pool and hot tub very nice and back garden. room with 2 beds spacious and well laid out.

the pool was perfect, just a little cold, i very much enjoyed swimming in it

a change machine in the laundry room might be nice.

breakfast was wonderful

great location, nice and clean, great night sleep, breakfast was tasty

and great breakfast every morning

fitness room was minimal, a few machines and handful of

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

website states kids eat free, but we had to pay for my 4 year old and ourselves

no room service.

only complaint we had was the bar wasn t open during our stay and neither was the coffee bar the next morning

to find, easy access to freeway, national park, shopping, food nearby, ample parking, comfortable bed and pillows

ample parking

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the breakfast was so good and consistent

kids loved the trundle bed

clean. convenient. friendly. awesome free breakfast!

parking was horrible

no room service or breakfast was provided

there is also a $75 fee per day for wifi, parking and breakfast

i like the location and the room service

june 29th was my mom's birthday and the bar staff sang happy birthday to my mom and gave her a piece of cheesecake

cleanliness and great breakfast

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the gym is large and has some good equipment, and there is decent coffee available in the lobby for

liked the pool. the brunch buffet was great and the staff were friendly and professional.

the fact the pool could be warmer haha

comfortability and the pool

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

very clean, rooms were big safe parking

in a wooded area. new looking. enough parking. close to restaurants

bit loud in lobby with kids but its kids

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

breakfast was good

liked having access to a kitchen and the convenience of being able to cook my own meal

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

we had to go to the linen/ laundry room to get extra towels

the different types of breakfasts everyday, the staff, the gym, the beds, the bathrooms

the room was nice, very clean. the breakfast was good, and there were a lot of choices.

the staff is friendly & helpful. the breakfast is exceptional!

wifi was sketchy

i like that we can open the window for fresh air. also like the laundry facilities.

breakfast bar attendant

the hot tub was nice and the pool area very nice

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

laundry on site

breakfast was a little disappointing.could of have more variety as far as hot food options

the small kitchen gave us extra flexibility when it came to meals

the kitchen had all the basics to make a simple meal or prep some lunch

loved having the kitchen and the bed was super comfy!

location was awesome! liked the dining options and play ground for kids was really great.

bar attendee was awesome, felt as if i was in the

convenience, parking

the free parking

free parking

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

friendly staff and very nice lobby with activities for the kids.

to come to my go to for sure me and my wife love it pool tables swimming beds very comfortable wifi very fast

the location was good. nice courtyard. plenty for kids to do.

sunday morning hotel kitchen staff was not able to keep up with customer demand

clean as usual. great staff. great breakfast.

pool area was nice but hectic with a lot of activity from kids

breakfast was very good. room was clean. we enjoyed the pool and gym. very convenient location.

the whole stay was nice. including the location, bedding, breakfast, parking and the staff.

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

gym needs

i didn t like that the pool close so early

close parking all around.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

downside was i woke up to the parking lot being torn up by every machinery

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

inconvenient parking

on-site parking was convenient

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached

i loved the pool table and the jenga set up

great washing facilities for laundry, computer access with printer, pool

location with ample parking

accommodating staff, clean parking, updated room and great proximity to other amenities.

didn't care to have my kids around that

from no parking

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

the bed was comfortable. the laundry machines were great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

a very loud party happening in the room above our room that consisted of loud conversations and kids running

called downstairs the next morning and was told there were no more because laundry hadn t been done

the halls were quiet at night and breakfast was delicious

smelt like trash going through the halls and kids running everywhere glad i didn t stay

free parking, close to highway, modern feel.

the staff was great, the room and bathroom were clean. great parking.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the pool was closed due to covid19

also the breakfast used to be better that needs to go back

we needed towels for the pool and got them from staff really quick

love how clean it was considering pets are welcome

see above. also, parking was at a premium. evidently a sign of success.

room service orders were wrong and delivered in takeout

the pool and hot tub were not working.

the gym looked awesome too but we were too tired from an amazing show at blossom arena to work out

you show in your listings that you have room service, but you don t have it and haven t for quite awhile

the front desk employee didn't have enough coins to change to me for the laundry lol

they didn t have laundry supplies for the washer and dryer.

laundry, ice machines, bathtub stopper, etc not working

laundry not working, breakfast area in great need of upgrading

laundry is cheap

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the breakfast was good, and the area was nice and clean

nice easy free parking. good location

breakfast was ok but could add bagels and cream cheese

laundry machine didn t work but ended up not needing them so it was ok.

the shower could use a grab bar also

drinks at the bar were amazing

friendly staff, pet friendly, and clean hotel!

very clean! we loved the pool & the staff. great location

i love the gym

i was not happy with the cleanliness of the shower/bathroom in the pool area

room service as advertised - pool was dirty - toilet overflowed and it was not cleaned properly

loved the fact that they had a bar abd lounge open til

the pool was nice

i didn't have time for the gym or need the laundry, but i was impressed by those, also

convenient, free parking and have guest laundry

the pool appears to be closed during the week, an inconvenience but not a deal breaker.

that the pool wasn t open should had given a few dollars off that would of been nice

the kitchen with a full size fridge, dishwasher, and a 2 burner cooktop

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

laundry facilities worked well and area was clean

laundry room and the machines were dusty, it will be very nice if they pay more attention to it

they provide laundry self service

clean. and breakfast

kids need to be put on the first two floors

have laundry room but no change on property so remove washer and and dryer called customer service no

pool was out. unforeseen circumstances but a big disappointment

pool area was nice for kids.

wifi did not work

the bar and front desk staff were amazing!

nice pool area

gym was not equipped as other hampton inns

the breakfast was a great variety and delicious

breakfast was wonderful & the staff wad so nice

horrible bed and pillows. no room service (no new sheets) only new towels)

the breakfast was good and staff was excellent gabby from front desk was very helpful.

pool and hot tub

two suggestions- have more trashcans, have better lighting in the kitchen area

nice breakfast

everything was really great but the kitchen was a little dirty when i first arrived.

to order room service for breakfast 2 days and there were problems both days

could use a second eating room. bar is crowded and noisy

shuttle service to the cleveland clinic or restaurants

we had appointments with the cleveland clinic and was pleased that we had a shuttle

bar and grill staff are very friendly, and we overall enjoyed the room and stay

the dining area and breakfast and lunch area were lovely.

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern,

room service was quick and delicious

ditto the breakfast in another restaurant

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

the laundry service wasn't working because the washer was broken.

was not very clean, inadequate bedding, used toiletries, no coffee maker in room, coin-operated laundry machines

laundry only had one washer & dryer and a lot of special people roaming

daughter's school chromebook couldn't connect to the wifi, i had to use my phone as a hotspot

lack of working outdoor lights in the parking lot in the rain is outrageous

there was a gym, vending and laundry

the laundry machine was not working.

my husband and i didn't know the hotel was pet friendly

breakfast could be better

didn't have any orange juice with the breakfast

had to go to a gas station to get quarters for laundry, most hotel laundry can take your card now

the door to the laundry chute in the hallway was wide open almost the entire time - i went to close it myself

breakfast was as good a continental as you would expect

variety of breakfast food items. different menu instead of same thing everyday

there was used soap bar in shower pool area was needs work

the shuttle and valet parking are terrific bonuses

being near hospital & having shuttle was essential

coffee in the room, gym and pool available, free shuttle service breakfast available

that the pool wasnt open so not much for my kids to do.

coffee in the room, gym and pool available, free shuttle service breakfast available

had dirty laundry in it, beds were broken, water handles backwards, outlet & lights did not work, staff was

with vending machines and laundry facilities being amenities at this location, i'd suggest having a 2-3 rolls

were told they didn't have any available u til the following day because they hadn't started the laundry yet

laundry machines inadequate; hallways dirty; rooms in serious need of upgrade

the staff . comfortable beds. nice tv with channels. and laundry on each floor.

breakfast felt underwhelming

was noisy kids that were running and jumping both nights i was there not the fault of the

were not alot of options for kids like saisages, muffins, criossiants, not many options in

i loved that there was a bar on site as well

the room was cozy and the kitchen area was what i hoped it would be

convenient with laundry and gym room

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

thankfully we were able to get a shuttle to the food court at cleveland clinic

the restaurant and bar were not very impressive and the wait staff was not attentive.

- no laundry bags, no in room directory (e

close to the hospital and laundry facility on site

the pool, laundry, and gym were open

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the self service laundry was great and the shuttles to and from the hospital was great as well.

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

the bar options.

nice complimentary breakfast

is a great restaurant just across the parking lot that at check in the front desk told us about

breakfast, room, accommodations!

that's a plus when you're traveling with kids/family

had an excellent breakfast

there is a nice small pool for the kids to play in as well