great washing facilities for laundry, computer access with printer, pool

pool

fitness center is very small

pool was closed

breakfast was good, rooms were comfortable with easy access to parking, good value.

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

the people staying that weekend left the place in mess, to many kids.

we wish the pool was a little larger.

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

the bed was comfortable. the laundry machines were great!

great location, ample parking, most comfortable beds ever! good size room! also nice pool!

called downstairs the next morning and was told there were no more because laundry hadn t been done

the room service the room itself was amazing

free parking and internet

hallways had a very unpleasant odor all throughout the floor, and the facility is pet-friendly, so please be

the parking lot seemed to have some questionable characters late at night.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

bar closed

there was a party going on in the parking lot, causing us to lose sleep

friendly staff and great common spaces for family to hang out late night after kids were

there were no dishes is the kitchen or silverware.

sunday morning hotel kitchen staff was not able to keep up with customer demand

the kids were getting restless as anyone else would if you had to wait as long as we did

room could have been cleaner. kids toy left in corner, obviously not swept

so much so, the gym smelled like it, and it gave me a headache

aloft was clean and comfortable. great location for us to visit family and get to the gym.

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

lots of kids

room, location, visuals, smell, parking with access to room, and the front desk employees were very friendly

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the kitchen was perfect and had everything you needed to make a light meal

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

also shuttle bus to go to the doctor and the store was a great convenience

i always enjoy the esthetics of this hotel. the parking is excellent.

not free or particularly good; bar minimal & not friendly

bar attendee was awesome, felt as if i was in the

also, the parking was excellent and free

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

the pool and gym were nice facilities.

the hotel restaurant was open and the gym

a short drive takes you to starbucks and there's food options a short walk across a parking lot

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

that it's pet friendly

there was beer/wine for sale particularly from coopers hawk winery across the parking lotadditionally ramen and

kids in the jacuzzi with us but everything else was great

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

the gym was small but completely

kids screaming and swearing literally at all hours of the night with nothing done about it.

breakfast and location

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every

pool was crowded with kids during our entire stay. day & night.

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

wish they had a laundry room.

guess if anything , it would be that there was nowhere to do laundry in the building

and the woman managing the dining area whipped up a little extra bit of waffle mix for the kids

clean, & good breakfast

good location for us. great parking. fast elevators. nice staff.

loved the shower and kitchen

breakfast was excellent

the water in swimming pool was not clean

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

favorite part besides shower and pool was her

pool very small but nice

but they can work on the breakfast it was cold and the sausage was not good

on site parking in a small town was a bonus too

the breakfast was only adequate.

inconvenient parking

on-site parking was convenient

and the parking was tight

free use of laundry facilities

wifi is terrible, worthless to any business traveler needing internet access via wifi

there were only two handicap parking spaces near the front and side entrances

the complimentary breakfast buffet in the restaurant was very nice

room was clean and comfortable, wifi was free and worked well; the staff was excellent.

ice machine worked, laundry room wasn t open, pool was down

pool and hot tub hours

only one of the gym machines worked so i couldn t get a good workout

the pool and the outside area.

there was no towels in the pool area ever!

it must have been laundry or maintenance

the pool wasn't open

the gym was excellent

great pool

swimming pool

- gym needed remodeling (water leak)

had to ask more than once for items needed. staff not at the bar when needed.

coffee in the room, gym and pool available, free shuttle service breakfast available

the bar was not open on our second night when we returned from an early dinner

the shuttle and the friendliness of the staff.

the gym is missing a pull-

the gym equipment was broken and the overall building felt very dated

hotel employees shuttle us back and forth and they are excellent

booked this place because it had a shuttle service, which was good because i am not from the area

wifi was not free as indicated on the website, you had to become a hilton premier member to get the

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast has been going downhill for a few years. it's no longer a plus

buffet breakfast

when i asked to remove the mini bar they said they will charge me i was surprised for what, i called room

room service was quick and delicious

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

the equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement

the cafe breakfast was great and so was the bar and speakeasy

that is had a bar and a pool

ev chargers, while working when we first got there, stopped soon enough and didn't start again

random person off the street got into my room and stole my kids air pods, and apple chargers

their breakfast buffet was the best i ve seen

was noisy kids that were running and jumping both nights i was there not the fault of the

convenient with laundry and gym room

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

it's difficult to get room service to answer their phone.

convenient with laundry and gym room

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

i noticed there was on in the laundry

near cleveland hospital. laundry services

laundry room

- no laundry bags, no in room directory (e

close to the hospital and laundry facility on site

swimming pool is unsafe for kids water is too high sometimes floor is really slippery

having to pay for overnight parking.

the breakfast chef was over the top

gym has been upgraded with new equipment from last year.

no free wifi

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and

good room service and quietness

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

plenty of parking

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

nice fitness center and pool too

the pool seemed a little unsanitary and the breakfast wasn t great but still loved the hotel

room service wasn't available at the time

they have an indoor pool.

kids running up and down the hallway all night

ample parking

a quality workout in the indoor pool & fitness center

i like that we can open the window for fresh air. also like the laundry facilities.

we booked the room to have alone time away from the kids at home

there were tons of kids in the hot tub, shouting and splashing

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot

we had to go to the linen/ laundry room to get extra towels

the staff is friendly & helpful. the breakfast is exceptional!

wifi was slow and unreliable for a business traveler

out door pool

there is also a small kitchen area with a sink and nice size countertop along with fridge and microwave

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

it had a build in real wooden fireplace too bad it was summer

eggs were a little runny, but all the other items at breakfast were very good

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

no swimming pool for the kids.

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

laundry on site

the gym and the indoor swimming pool

the gym and the indoor swimming pool

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland

the pool was well kept

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel was very clean, beds were exceptionally comfortable and the breakfast and your shuttle service a plus

staff was very nice. room was very clean. breakfast was good.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

pool and gym were unsanitary

laundry and dryer machine available, which was en unexpected extra plus

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

indoor pool, jacuzzi and gym

on site parking very dog friendly room service food tasty

had pet area that the dogs were curious about but didn't make full use of

the rood top bar is an experience and i loved

also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

there was a pet stain on the floor and the bathroom was not so clean

only complaint would be room service came in togo containers

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time

one slight issue- the pet relief area that staff directed us to is posted to keep pets off

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

dining area and staff were fantastic. coffee bar in morning was great.

gym facility lacked weights.

parking lot was well lit for night time arrival

i could have got offer a discount on a soft night so my kids could enjoy the pool since that's all we came to

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens

good breakfast- but less varieties

the included breakfast was very good, also

i had reserved a room with a fireplace and for the second year in a year, i did not get one

to look around the room for the trash cans, that had been put into the bath vanity, and a kitchen

the kitchen is nice

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

no gym, empty downtown, not the hotels fault, though it felt soulless

great valet service and bar and food was amazing as well

loved the extra touches with the purity coffee in the room the gym was also nice

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

staff was trying to keep up but limited kitchen

suite had a lot of room for family with kids

my sister left after helping me unload my kids and luggage and then left

that we didn t like although it would be nice if they had a laundry facility in the premise

we had room service bring me a drink, my daughter and i went to the restaurant and had pizza

room service was fast!

was perfect for all the local restaurants and bars

not a huge deal, but when your traveling with kids it just doesn't work

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

pool area cleanliness could have been better.

ample parking

pool was closed, but i understand is because of covid

location, staff, cleanliness, gym

housekeeping left dirty laundry throughout the hallway til 8ish

helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we

called for room service never received items, wasn t charged

pet friendly, but not a very well sound insulated construction to mitigate the yapping dog in the

went well from the check in to the restaurant for breakfast

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

questions cleanliness of laundry

there were no laundry bags for dirty laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

the bed was great nice tv room service was great

originally added extra items to my room service tab

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

rooms were nice, gym was great and clean presentation.

people shoving in front of us in the line up to having to carrying our suitcases with our small kids to our

4 of my tv channels had zero signal and the gym tv did not work.

but the pace of seating overpowered the kitchen staff

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

from the hotel convenience store - staff happily insisted that they order a light meal from the kitchen for me

very nice lobby. gym is absolutely amazing!

room service and valet parking

did not like the behavior of the room service employee, and there are not many facilities services, as well as

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

the rooftop bar was a great time and the bartenders were very friendly

i was also not happy with not having wifi unless i was a honors member

nice room, everything as expected. kids had so much fun in the pool!

no continental breakfast. no wifi included.

location and it had access to laundry machines.

wifi worked in the evening but not the next morning

parking sucked, excellent location, staff and room but it was as if there wasn't enough parking

a lot of truck comed in at night which take out all parking lot

broken shelves in the kitchenette, furniture that was too big for the room, dirty/stained carpets, pills on

horrible wifi that barely even works because it's always cutting out

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

sheets beds were terrible, dirty floors shower wasn t clean, no cups, non working ice machines, wifi

the wifi worked well enough

had no toilet paper no wifi no breakfast and rude people

trash carts and laundry carts were left in the hallways blocking some exits

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

bar area would be great for a breakfast buffet in the morning

charge for laundry

nice hotel, very clean and great wifi

there is a restaurant and bar onsite, never went, so cant really say if it was good or bad

with covid no breakfast or pool so i can t rate that. the bag breakfast was nice. nice room.

was told you had a pool then got there and was told it was closed due to maintenance

breakfast staff were excellent

there was an amazing mexican restaurant one parking lot over

the lamp was too bright to keep on for kids to sleep

although we didn't get to use the gym, i know i would've loved it too because it actually had dumbbells and

there is a nice small pool for the kids to play in as well

another patron was very rude over laundry facilities and called me many names and nothing was done about it

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

there is a small gym and a pool for guests to use

the on-site parking and location was also convenient