i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

the staff were incredibly helpful and friendly. the pool was great for the kids.

luckily the breakfast buffet opened by six a m with nice fresh coffee

good breakfast with lots of choices and friendly staff

much and clean it was and how you all were packed there was still parking for all the guests amazing i will

nice premises, big parking lot

to find, easy access to freeway, national park, shopping, food nearby, ample parking, comfortable bed and pillows

loved the pool for the kids and staff was awesome. the club was the best!

very clean & plenty of parking.

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

living room + kitchen about 12'x20'

there were plenty of things to occupy kids

no breakfast but it was covid policy. the shower drain lol because it drained really slow

we had to go to the linen/ laundry room to get extra towels

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary

to plug them back in requires gymnastics as you lie on the ground and reach up under the bedside table to plug

wifi did not work most of the stay

sausage gravy for breakfast

kitchenette and second tv in living room and the free happy hours reception.

and my wifi never got connected

i love the free drinks and snacks, and the included breakfast was great.

gym has been upgraded with new equipment from last year.

poor gym equipment. tiny pool.

i like that we can open the window for fresh air. also like the laundry facilities.

kids running in halls

we booked the room to have alone time away from the kids at home

we booked the room to have alone time away from the kids at home

came for the kids to swim always too crowded

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

s no swimming pool or guess laundry area

breakfast - my kids enjoyed the waffles and fruit available

the room i received was not well vacuumed and old laundry baskets were

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

laundry on site

the kitchen had all the basics to make a simple meal or prep some lunch

the kitchen sink backed up a little but thats literally it

the bike in the gym made my feet hurt

the small kitchen gave us extra flexibility when it came to meals

looked brand new all necessary amenities adequate parking good breakfast variety

beds were super comfy and the breakfast was amazing

breakfast staff were excellent

whole hotel smelled like marijuana which was upsetting being i had my kids

is a great restaurant just across the parking lot that at check in the front desk told us about

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the pool was freezing!

the room was right above a loud bar that was open until 2 am

upgrade fireplace room didn t not work

woman working at the continental breakfast was so kind and treated all guests like she knew them

the gym

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

nice corner view breakfast was excellent

in room breakfast was excellent

the bed was great nice tv room service was great

on site parking very dog friendly room service food tasty

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

the rood top bar is an experience and i loved

the hotel is not serving room service i assume to covid

the pet area was cool but no artificial grassy area

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

specifically booked this hotel for the spa bathtub

the gym was not ideal. the breakfast could have been better.

gym is outdated. breakfast is terrible, restaurant is mediocre.

only complaint would be that the mini bar had no options in it

the rooms, the restaurant, room service. the cost

excellent hotel and pet friendly. comfortable room and bed. friendly and helpful staff.

ideal stay, they even had a bar and offered water and tea in the lobby until 11pm

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

why don't you let older people have pool & whirlpool / jacuzzi time to themselves without the kids like maybe

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

i asked about getting some food off the menu only to be told that the kitchen had closed

just have to say that it it specifies that i only have breakfast for two adults and not for my kids if we where

great bar and restaurant

desk, room service and lobby bar were excellent

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the cafe breakfast was great and so was the bar and speakeasy

the cafe breakfast was great and so was the bar and speakeasy

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

the staff is great and also love the bar and food

rooms are small, but what they lack in space they make up for with class and character

didn t enjoy the room service option

no gym, empty downtown, not the hotels fault, though it felt soulless

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

bathroom counter space too restricted and mirror too high. wasn't able to access wifi.

if you use room service it's a 22% gratuity charge and also 2

the gym equipment was broken and the overall building felt very dated

the gym is missing a pull-

could use a second eating room. bar is crowded and noisy

the self service laundry was great and the shuttles to and from the hospital was great as well.

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

the pool, laundry, and gym were open

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

laundry room

convenient with laundry and gym room

nothing stocked in kitchen

kitchen area needed silverware

it's difficult to get room service to answer their phone.

our room service dinner was excellent

that we didn t like although it would be nice if they had a laundry facility in the premise

even though, we had to walk to find spot for our pets to complete their business, the hotel was awesome to

we didn't have breakfast at the property

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

we also received room service and it was delivered in a quick manner; she was super sweet

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

suite had a lot of room for family with kids

to many young kids

only complaint... no guide on the tv for the kids.

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

the gym was really nice, equipment was well maintained

room service and valet parking

did not like the behavior of the room service employee, and there are not many facilities services, as well as

there were no laundry bags for dirty laundry

questions cleanliness of laundry

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

then after our second day nobody cleaned our room or took dirty laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

housekeeping left dirty laundry throughout the hallway til 8ish

cost of wifi

went well from the check in to the restaurant for breakfast

great gym

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

the gym is a private gym attached to the hotel

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

room service was slow- quoted 30 minutes, received food over an hour later

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and

the hotel was very accommodating for several issues we had (broken glass, sick kids, etc) which was very

i was also not happy with not having wifi unless i was a honors member

very clean, very accommodating, great location with shuttle to the clinic .

the location and wifi were good

close to cleveland clinic and university circle and free breakfast

lobby always had coffee and cold water, and a shuttle bus

3 spots were being taken up by hotel shuttles

it must have been laundry or maintenance

breakfast was very good

the pool wasn't open

no pool

i am a hilton honors member, but if you are not, you have a pay for the wifi

beds were very comfortable and that we had free shuttle service!!

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

and then i took a shower and there was a half used bar of soap with hair on it

the bar was not open on our second night when we returned from an early dinner

had to ask more than once for items needed. staff not at the bar when needed.

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

as with many accommodations nowadays, no daily room service

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

the rooms were a great value and we utilized the laundry facility as well

working pool, luke warm hot tub, no working laundry

lukewarm water to shower, cloudy pool, restaurant & room service not available ( overnight on holiday monday

pool and laundry room,

no pool, wifi

room, service, breakfast , and free shuttle exceeded my expectations

i liked the breakfast in the am. the pool was clean.

great variety for breakfast

after an hour he went to laundry area & they gave us towels

entrance to parking lot made it easy to get in and out of building

minor, but i wish they extend the breakfast until 10am.

shuttle to the airport was great

nice clean room with a nice kitchen area

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

another patron was very rude over laundry facilities and called me many names and nothing was done about it

easy to find and great breakfast

there is a small gym and a pool for guests to use

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of

i wish the bar would open earlier and add a menu

we were awoken very early by kids talking and running down the hall

breakfast & pool.

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

pool was not as warm as it should be for a advertised heated pool

it s nice having a bar area so you can have a drink knowing you re not driving home.

there is a large front grassy area so its a little far to the parking lot

a short drive takes you to starbucks and there's food options a short walk across a parking lot

room had an odor of previous guests cooking and dirty laundry

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

only issue would be laundry area and you have to pay to clean clothes

we stayed for four days, one thing we didn't like was the laundry system

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

he was able to find one bar in the laundry room

not in the laundry, not in the room, not in the bedding

need coin laundry inside.

breakfast, coffee available 24 hours, rooms provide refridgerators and microwaves

breakfast could have been better waffle makers never cleaned gravy pan had the same gravy in it 2

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

pool and gym was closed.. i really wished i would've known before booking.

i didn t like that the pool close so early

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

being pet friendly creates more challenges with cleanliness

there was beer/wine for sale particularly from coopers hawk winery across the parking lotadditionally ramen and

wish the breakfast items changed. maybe add bacon and donuts for the kids.

great washing facilities for laundry, computer access with printer, pool

didn't care to have my kids around that

fitness center is very small

from no parking

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

the wifi is good for what i need

called downstairs the next morning and was told there were no more because laundry hadn t been done

room service was a bit suspect. took three tries to get our order and it still was not correct.

no complimentary breakfast or coffee

hallways had a very unpleasant odor all throughout the floor, and the facility is pet-friendly, so please be

breakfast was excellent

no breakfast

breakfast and night staff were excellent

no wifi

no wifi, no pool, no breakfast, smelled awful.

good parking from lot to room; can see from room window if u get the spot

the kitchen that they where t cooked all the way and to use the microwave so that people can eat

the room was wonderful. my kids loved the pool. very calm and peaceful.

quietness of rooms and good breakfasts.

i had some trouble connecting to wifi so i called the desk and they quickly fixed the problem

provided a shuttle service to the airport

clean rooms. guest laundry operational.

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

there was a laundry room for guests to use on our floor

girls enjoyed sometime at the pool and it was a quiet stay

the beds were comfortable, the rooms were nice. the pool was pretty big, good breakfast.

absolutely loved the large gym

very pet friendly

the whole stay was nice. including the location, bedding, breakfast, parking and the staff.

pool and jacuzzi area was as well

there were no dishes is the kitchen or silverware.

no laundry bag in closet

no place to do laundry

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

they assigned us a room in the same hallway with some kids from a hockey team

working, the pool was closed for maintenance, the restaurant was closed for maintenance, the wifi wasn't working

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

self laundry facility was in the hotel

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

didn t eat any breakfast no room service for the two night they didn t even clean the room or change the

nice pool and jacuzzi area

i always enjoy the esthetics of this hotel. the parking is excellent.

convenience, parking

loved the bar and lounge area can t wait to try it again when the weather gets warm and we can enjoy the

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

the bar and the location

they were rude, my sons couldn t work out at the gym

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

close parking all around.

overall the hotel was great for the value. kids had a blast.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

courteous and most helpful staff. excellent amenities in the room including a kitchen.

the smallbut well designed kitchen was extremely helpful

and the gym

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

the kids love the pool and the mini golf the slides

the atrium play area for the kids and it was pet friendly

general appearance and exterior were somewhat run down. the parking lot had a lot of potholes.

the arcade was nice the kids loved it

the bathroom was small. there was no breakfast and no room service.

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

wifi is great

friendly family welcoming kids friendly

guess if anything , it would be that there was nowhere to do laundry in the building

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

wish they had a laundry room.

breakfast, pleasant/helpful staff, close parking, hot water, easy check-in and out (no problems with reservation

breakfast was upscale

the shower was huge and i loved the little kitchen the room came with

breakfast was excellent

a full sized refrigerator is very nice, along with a full kitchen set

breakfast didn

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

the breakfast was very good and the location was very convenient

the staff, location, pool & breakfast

nothing worked in fitness

the hotel was beautiful! very clean and quiet. breakfast was fantastic!

hotel was quite nice, good parking and close access to roads/freeways/airport etc

pool was not clean

parking was limited

breakfast was great. cinnamon muffins the best.

requesting refund..no wifi bad smell in the room dirty looking bed clothes

had no toilet paper no wifi no breakfast and rude people

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

sheets beds were terrible, dirty floors shower wasn t clean, no cups, non working ice machines, wifi

the staff tried extra hard to please. wifi was ok. price was super.