the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

convenient location. beautiful room and property. lots of parking.

i could have got offer a discount on a soft night so my kids could enjoy the pool since that's all we came to

dining area and staff were fantastic. coffee bar in morning was great.

location and it had access to laundry machines.

broken shelves in the kitchenette, furniture that was too big for the room, dirty/stained carpets, pills on

complimentary breakfast was good and

coffee was great 24/7, breakfast was good as

parking lot was full, had to park on side of bldg.

the staff tried extra hard to please. wifi was ok. price was super.

the wifi worked well enough

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

requesting refund..no wifi bad smell in the room dirty looking bed clothes

it must have been laundry or maintenance

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

beds were very comfortable and free breakfast was amazing

breakfast was cold, did not taste good.

great pool

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

quiet,room setup, would only recommend hotel to pet lovers (i have slight allergy symptoms)

the breakfast wasnt good at all, poor selection of food.

but they can work on the breakfast it was cold and the sausage was not good

the ev charging station was a plus

a full sized refrigerator is very nice, along with a full kitchen set

the pool was perfect for kids

breakfast was excellent

the suite was also very spacious and the kitchenette was very well designed and clean

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

the pool and the little store was great. the rooms were so clean!

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

big pull out couch to accommodate kids

private sessions in the pool put me and my family at risk of covid, couldn t use the gym, hot tub

have pool toys for the kids at the pool. prepare the food better. it was all overcooked.

i loved the personable feeling of home using the kitchen.

having a kitchen & separate bedroom

full size kitchen, streaming apps on tv and full sized (amazing) soaps in the bathtub.

pool was great, room nice, good amenities except for the awful, rock-like mattress

very pet friendly

a change machine in the laundry room might be nice.

the cleanliness and spaciousness of the rooms and the fantastic breakfast!

great location, nice and clean, great night sleep, breakfast was tasty

the breakfast

the pool and fitness center weren t available

the breakfast was only adequate.

breakfast was only adequate

nice continental breakfast in a quiet room

there was a continental breakfast. not many choices. muffins were fresh.

on-site parking was convenient

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not

was exhausted and willing to pay for room service or the restaurant

noise and disruption in the hallways from the kids that were there from the hockey team

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

the television and wifi service better than at most of the competitors

wifi was unsecured.

the pool was closed because kiddo vomited in it.

had 3 adults 2 kids and we where in a room with just 2 beds

convenience, parking

also, the parking was excellent and free

free parking

loved the bar and lounge area can t wait to try it again when the weather gets warm and we can enjoy the

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

i did notice it also had laundry facilities which many would

another patron was very rude over laundry facilities and called me many names and nothing was done about it

great parking. good set up inside.

fast wifi, great breakfast, friendly staff, clean room, nice swimming pool and hot tub.

big bummer for the kids, that was the reason we chose this location

pool and jacuzzi area was as well

entire staff provided exceptional friendly and courteous service, including front desk, (sherry) kitchen,(lizzie

breakfast was good

pool and hot tub was awesome

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of

we were awoken very early by kids talking and running down the hall

having access to the pool, bar and pool table offers a very nice touch

pet friendly and spacious rooms.

the gym was clean and equipment was a good variety

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

gym needs

i love the breakfast in the morning and the drinks in the evening.

close parking all around.

bar closed

they were rude, my sons couldn t work out at the gym

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

there was a party going on in the parking lot, causing us to lose sleep

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

clean rooms. guest laundry operational.

there was a laundry room for guests to use on our floor

not many breakfast choices

breakfast was good and the location of the hotel was great for where i needed to travel to.

pool closed too early

musty smell in room, tv didn t work, wifi didn t work

breakfast was fine

nice breakfast - helpful staff - wonderful room

wish breakfast would have gone a little longer.

staff at the front desk had no idea we booked b/c we had pets

pool and play area kids loved it

including breakfast and wifi were the only perks of our visit

the pool area was amazing, it had the pool of course ,hot tub, putt putt golf, kids playground, ping pong tables

the rooms were not clean and the wifi did not work

great washing facilities for laundry, computer access with printer, pool

the pool was closed

room was clean, well laid out, and bed was comfy, loved the stocked kitchenette and the comfy sitting room

close parking to my room.

loved that we got free passes to lifetime fitness, which was just

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

parking area is small and it can be a problem at night time

called downstairs the next morning and was told there were no more because laundry hadn t been done

more than anything, i loved and appreciated that it was pet friendly

breakfast wasn't included.

valet parking. attendants were great but would rather park myself.

staff tried to help with getting the tv to work in the gym

the exercise room and having a guest laundry.

man at front desk was extremely friendly & helpful pool was great too

there was only 1 bar of soap for the sink not the shower

i wish we had breakfast and the pool was open

i wish we could have gotten there earlier to enjoy the pool and hot tub and balcony

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

breakfast pool location

had at a hotel fresh avocados overnight oats cia seed pudding and the hot food delicious the pool was a very

love how clean it was considering pets are welcome

and the gym

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

pet friendly

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

nice premises, big parking lot

the pool and it was nice

i wish there was room service. i could hear the door slamming to the stairs.

it was down the street from top golf and other activities

pool is amazing and huge

allow my pet, breakfast and happy hour.

ohh and while free parking is listed on the website there is now a 10

wifi connection

you shouldn't need paid wifi to utilize

i love the free drinks and snacks, and the included breakfast was great.

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

pool was down. i had two small kids and that sucked

i loved the spacious rooms. the look for the place. the bar on property.

the staff were incredibly helpful and friendly. the pool was great for the kids.

breakfast bar was above average

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

the full kitchen was an asset

we loved having a big kitchen

there were plenty of things to occupy kids

i like that we can open the window for fresh air. also like the laundry facilities.

there were tons of kids in the hot tub, shouting and splashing

smelled fresh , very clean and quiet despite all the kids because of pool

they can improve the gym, but more equipment

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

we had to go to the linen/ laundry room to get extra towels

only had an outdoor pool

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten

pool was nice

wifi was slow and unreliable for a business traveler

laundry on site

pool needs to be opened, fire pit was not on.

the bike in the gym made my feet hurt

the gym and the indoor swimming pool

even though i didn't use them, the fitness area and pool looked nice as well

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

have a little more variety for hot selection at breakfast

hot breakfast, spacious comfortable room, 24 hour fitness center

bar onsite and 5 minute walk to shops and quite a few restaurants/bars

laundry machine didn t work but ended up not needing them so it was ok.

bed was very comfortable. free wifi a plus. room was clean, staff friendly and professional

very clean! we loved the pool & the staff. great location

we told them that we had 2 dogs and they were very pet friendly and accommodating

the pool/spa were out of order

see above. also, parking was at a premium. evidently a sign of success.

pool and spa nice,

the cleaning staff was wonderful and the pool, gym, and patios were well-kept and clean.

falls ample parking great location

we had drinks at the hotel bar and the price of our drinks was way too high.

the front desk employee didn't have enough coins to change to me for the laundry lol

laundry is cheap

they didn t have laundry supplies for the washer and dryer.

laundry, ice machines, bathtub stopper, etc not working

laundry not working, breakfast area in great need of upgrading

we also did room service for

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

could use a second eating room. bar is crowded and noisy

staff from front desk to breakfast staff to bar staff, all were wonderful

if you use room service it's a 22% gratuity charge and also 2

being near hospital & having shuttle was essential

the shuttle service is very convenient.

- gym needed remodeling (water leak)

my children and i love the gym was open 24 hours

clean and conveniently located included wifi and tv streaming was awesome too

the breakfast buffet on the 14th floor was exceptional

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern,

room service was exceptional and the bathrooms are huge and nice.

free use of laundry facilities

old school italian restaurant on the first floor--- decent food & friendly bar staff

also nice to have a restaurant and bar inside the hotel with space to spend time with other guests in your

the complimentary breakfast buffet in the restaurant was very nice

blinds let in the parking lot lights at night and the morning sun super early

3 spots were being taken up by hotel shuttles

staff was screaming at kids using the f-word right at the entrance

clean , location , shuttle , breakfast , staff

friendly, great location, clean and my kids loved the modern decor.

there were kids screaming and running up and down the halls at 12:30am.

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

breakfast was very good

nice complimentary breakfast

convenient with laundry and gym room

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals,

close to cleveland clinic and shuttle service was excellent.

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

asked about wifi handed a card said just do what it says

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

- no laundry bags, no in room directory (e

near cleveland hospital. laundry services

nice to have laundry facilities and exercise gym

i noticed there was on in the laundry

ice machine worked, laundry room wasn t open, pool was down

breakfast bar charge was $8 for empty drink pitchers and granola bars

would love to see them put in a walkway between the parking lot and the entrance in the front of the hotel

couldn t use the gym pool the washer or dryer and the ice machine was down then the toilet kept

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable

loved the fact that they had a bar abd lounge open til

especially the two pools (indoor and outdoor) on steamy summer day, jacuzzi and small spa area

i was grateful they were able to accommodate my early check in.

my visit they we repaving the parking lot, so sometimes it made parking a pain

parking that late a nightmare at this bigger than usual campus

add a laundry facility? a better grade of coffee? i nitpick...

they gave us a late check out for free

room was quiet and bed was comfortable breakfast was great

pool area was really nice too

whirlpool pool gym

to the coronavirus, there wasn t the typical breakfast but the fact that they still offered it was great

good location. good amount of parking.

not able to find out who put a dent in my car out in the parking lot also thought i would like to be on the

the breakfast selection better than average and offering of fresh fruit a plus

hot tub in the pool area but in this case it would've been hard to get to because of all the kids from a little

convenient, free parking and have guest laundry

i didn't have time for the gym or need the laundry, but i was impressed by those, also

pool was great, and the room was perfect for our family

maybe had a pet previously

good location, great parking working a/c.

they provide laundry self service

laundry facilities worked well and area was clean

laundry room and the machines were dusty, it will be very nice if they pay more attention to it

clean, good location, great continental breakfast, nice pool for the kids

upon arriving we find out that we paid for a room that had one king bed in it and we had two kids with us

have laundry room but no change on property so remove washer and and dryer called customer service no

the gym had nice

pool area was nice for kids.

the bar and front desk staff were amazing!

bar and bistro were closed

the pool was not open due to an issue

no parking - had to park on a different property

nice pool area

the grandchildren enjoyed the pool

pool was closed but nothing was listed on the website