laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

strong smell of people smoking weed on our floor

the pool wasn't open all day.

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

clean room. staff very nice. pool closed currently.

breakfast was not great

easy parking and access from the road

the only thing i want to improve, is the gym but the rest of it is very nice.

charge for laundry

nice hotel, very clean and great wifi

i went to the sheraton hotel website it showed a beautiful pool at this location

there is a restaurant and bar onsite, never went, so cant really say if it was good or bad

the fitness and pool rooms were closed which was disappointing

ice machine worked, laundry room wasn t open, pool was down

was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

breakfast bar charge was $8 for empty drink pitchers and granola bars

a lot of kids running around all day and night

the hotel itself was beautiful inside... there was also plenty of parking.

free use of laundry facilities

location, courteous and professional staff as well as the free full breakfast.

nice gym and 4 hbo

not enough of handicap parking

wonderful renovation; dining room breakfast was amazing

i love the free laundry option! this was a very quiet hotel as well.

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

the gym and laundry were helpful to have onsite

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

hotel page stated in had a restaurant for dinner and a bar to unwind after, it had neither.

no proper food or bar available

pet friendly

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

offered a bagged for the road option of a small juice container, a granola type breakfast bar and a piece

like breakfast

treadmill seemed not be smooth bur gym overall was better than expected.

attendants, had to return part of our dinner because it was abandoned to itself on the kitchen service window

the pool was small but the kids still enjoyed it.

gym in basement

was pet friendly

#3 although we had to pay a premium for our dog, which should be used to deodorize from previous pets, there

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

wifi was slow.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

also the breakfast used to be better that needs to go back

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

the smallbut well designed kitchen was extremely helpful

pool was small

the shuttle service is very convenient.

free shuttle services were offered which helped take away some of the stress

- gym needed remodeling (water leak)

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

that the pool wasnt open so not much for my kids to do.

called downstairs the next morning and was told there were no more because laundry hadn t been done

more than anything, i loved and appreciated that it was pet friendly

breakfast was great

no complimentary breakfast or coffee

valet parking. attendants were great but would rather park myself.

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

great breakfast

great washing facilities for laundry, computer access with printer, pool

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

also enjoyed that it had a kitchen

they need inside pool

the staff gave no info on wifi until i asked

we got in late, but the bar and kitchen was still open so we could have dinner

the room was cozy and the kitchen area was what i hoped it would be

outdoor kitchen with fire pit was an added bonus

the location and wifi were good

swimming pool for my kids.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

overall the hotel was great for the value. kids had a blast.

close parking all around.

they were rude, my sons couldn t work out at the gym

to cleveland clinic but hotel shuttle or walking

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

wifi was not free as indicated on the website, you had to become a hilton premier member to get the

if you use room service it's a 22% gratuity charge and also 2

the bar and grill has good food and a nice atmosphere

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

breakfast and complimentary drinks and finger food

can't get room service cleaning when you're staying multiple days

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay

pool not opening at 9

room could have been cleaner. kids toy left in corner, obviously not swept

very pleasant staff, including the kitchen staff.

pool

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern,

breakfast bar is by far the best i have ever enjoyed during any of my many travels

room service was quick and delicious

the dining area and breakfast and lunch area were lovely.

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

i wish the bar would open earlier and add a menu

pet friendly with no fee!

friendly staff and very nice lobby with activities for the kids.

the loud noise from the kids

convenient with laundry and gym room

great for us with hospital so close. shuttle service fast and also within walking distance

nothing stocked in kitchen

we were able to get an early check in

room was very good and room service was excellent

bar attendee was awesome, felt as if i was in the

convenience, parking

free parking in nearby parking garage always a plus

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

the free parking

the self service laundry was great and the shuttles to and from the hospital was great as well.

- no laundry bags, no in room directory (e

i noticed there was on in the laundry

laundry room

nice to have laundry facilities and exercise gym

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

everything was clean, big parking area, close to whole foods

clean, comfortable, friendly staff, well located for our purposes, free parking and pet friendly

that it's pet friendly

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

clean, quiet, lots of parking, comfortable,cand good coffee.

felt safe, parking, and the shower was excellent

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

parking

other hotels had people serving you a hot breakfast. a yogurt and an apple don't cut it for me.

also the main reason i booked was for the outdoor pool and hot tub which said they were open online and then

was cereal under the bed and at the edge of the bed on the carpet and something

breakfast could have been refreshed and refilled

pool area was cramped.

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

breakfast included in the room price and the beds were very comfortable

breakfast was good

breakfast was good. room was quiet. plenty of parking.

room and breakfast

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

breakfast area was hard to find

staff nice , great area for kids while traveling.

parking was tight, but ok. desk between beds was not usable due to oversized

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached

i don't remember there being any other breakfast

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

inconvenient parking

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

i didn't like that the hotel didn't have breakfast.

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

- and everything was an additional cost except wifi

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the tv didn t connect to the wifi so you couldn t even screen your smart phone computer or ipad

the king suite was way better then expected , room service was worth every dime .

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

the wifi was weak and i had work to finish so that was a bit frustrating.

we ate breakfast and two dinnes/drinks while there

the rooms, the restaurant, room service. the cost

we love the pet friendly rooms and feel very comfortable when we stay there

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

towels were worn. no room service done yet when we got back sunday afternoon.

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

the gym

it was nice and quiet and the kids were very comfortable and everything was walking distance

breakfast is always good

housekeeping left dirty laundry throughout the hallway til 8ish

beautiful lobby, delicious on-site restaurant, super pet friendly, and lovely rooms

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

no continental breakfast, no pool, paid wifi, mirrors in rooms

we couldn't cast disney+ for our kids, towels could be a little bigger

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

rooms are small, but what they lack in space they make up for with class and character

the staff is great and also love the bar and food

no gym, empty downtown, not the hotels fault, though it felt soulless

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

didn't realize there was no laundry facility

room 204 was directly above the laundry

didn t have laundry facilities. had to keep reprogramming our room keys.

clean. good breakfast

not much parking

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

breakfast was full and fresh with the nicest kitchen lady

the complimentary breakfast was enjoyable and had many choices

had called three times requesting early check in, room wasn’t ready after being assured it would be

i wasn't informed that there would be no room service so we were left to take our own trash out

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

questions cleanliness of laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

there were no laundry bags for dirty laundry

that we didn t like although it would be nice if they had a laundry facility in the premise

was perfect for all the local restaurants and bars

the gym was fine; nice equipment

gym was new and clean, great variety of

there s also a wonderful spa and a couple great restaurants in there as well

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

location great bar restaurant great

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular

the room service menu could be a little more robust.

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

friendly staff and pool hours.

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group

they said yes it has a kids menu

beautiful hotel. clean big room. nice gym etc...

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

absolutely a fantastic experience. from the check in to the late check out perfect

it was kids run up and down the hallway all night kept me up

joe at the bar was exceptional...location was key..they got us an early check in as requested.

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

the bed was great nice tv room service was great

nice corner view breakfast was excellent

in room breakfast was excellent

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

our room did not have access to 'free wifi' as advertised.

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

breakfast and courteous staff

and i liked how we didn't check in until 9pm but was still allowed to use the work out room and pool until 11pm

i think kids have been jumping on it

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

really nice that the pool has 'adults only' times and that guests receive a discount at nearby restaurants

the kitchen was very useful

the suite was also very spacious and the kitchenette was very well designed and clean

staff greeting us and the staff at breakfast was incredible

very welcoming and pet friendly hotel

the pool was perfect for kids

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

parking was easy, and the room was a good size

breakfast options could have been better.

the pool was closed main reason i booked was for the pool

it must have been laundry or maintenance

the beds, pillows, location, staff, breakfast

pool was not open.

swimming pool

free breakfast and it's a really nice hotel

very friendly and breakfast was fantastic pool and gym was an added bonus

they also had a pool and small gym

wifi connection

the kids had a ball in the pool !!! loved to see them happy , and the breakfast was perfect

pretty petty

i like that we can open the window for fresh air. also like the laundry facilities.

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot

we booked the room to have alone time away from the kids at home

last night kids were running down the hall, opening and shutting doors

the pool was nice

we had to go to the linen/ laundry room to get extra towels

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

t like that the pool was closed but it was mid december in cleveland and it was frozen

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten

the different types of breakfasts everyday, the staff, the gym, the beds, the bathrooms

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

the cost for parking.

that it didn t have a indoor pool

the pool was nice, the staff professional, the room clean

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

an ok breakfast to get us on our way

the pool seemed a little unsanitary and the breakfast wasn t great but still loved the hotel

was shut down for maintenance one of the reasons why i booked it for the kids

our pool was down all 3 nights kids had to go across the street to another hotel that was crowded

9 o’clock is a time for adults kids are relaxed but can’t go eat or swim or workout cause everything has

nice premises, big parking lot

location is perfect. breakfast is a top reason i choose this hotel!

to many kids and not enough adult supervision

only complaint we had was the bar wasn t open during our stay and neither was the coffee bar the next morning

laundry on site

breakfast, wifi, and parking included

gym was clean and breakfast was very good

breakfast was good .extremely disappointed that the pool is still closed!

the small kitchen gave us extra flexibility when it came to meals

no laundry room to wash

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

breakfast - my kids enjoyed the waffles and fruit available

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

working pool, luke warm hot tub, no working laundry

the rooms were a great value and we utilized the laundry facility as well

they said they were still doing laundry and that we would need to wait

there was no laundry facility, had to go to another hotel

halls smelt like mildew, no wifi, mildew on the shower curtain, only one bath towel in the room, no

horrible wifi that barely even works because it's always cutting out

requesting refund..no wifi bad smell in the room dirty looking bed clothes

the wifi worked well enough

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

the staff tried extra hard to please. wifi was ok. price was super.