complimentary coffee and breakfast in the morning. pool was nice.

the restaurant and bar is a big hit

the wifi was extremely unstable and even we complained no one could fix the problem

lots of free parking

breakfast was a typical free breakfast with the price of the room

breakfast was okay

breakfast could have been refreshed and refilled

fruits,cereal and bagels for the price of the room i thought they would offer more of a hot breakfast

the breakfast had decent options. the kitchen was nice the staff were helpful

was an extended stay facility so there was a kitchen

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

the only parking was behind the building with the doors caution taped off and no outdoor lighting, so we

breakfast was fantastic

the breakfast was very good. great selection.

breakfast good and staff very helpful

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

pool area was very nice and clean

offered a bagged for the road option of a small juice container, a granola type breakfast bar and a piece

the rooms were very clean. the pool was beautiful. staff was friendly and helpful.

didn t have laundry facilities. had to keep reprogramming our room keys.

didn't realize there was no laundry facility

room 204 was directly above the laundry

it was clean and neat. quiet. peaceful. good location. parking was easy and staff was friendly.

bed was comfortable. pet friendly.

charge for laundry

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

i loved that there was a restaurant and bar in the hotel. also the staff was very nice.

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside

fitness room very dirty

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

toilet took 3 times to flush, cobwebs on ceiling in corners, and down the hallway from bar that was too

location, pool, and hot tub. staff very pleasant and the room was very nice.

they didn't have a free continental breakfast

kids loved the pool

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

kids enjoyed it but it could have been better for my room i had to switch rooms because of an

strong smell of people smoking weed on our floor

ice machine worked, laundry room wasn t open, pool was down

the pool and the outside area.

a lot of kids running around all day and night

breakfast bar charge was $8 for empty drink pitchers and granola bars

good place to stay, and the parking lot has plenty of space to park.

free use of laundry facilities

floor is lifting in the bathroom, shade let parking lot light in, and felt it was see-through.

location, friendly staff, clean quiet room, very nice restaurant and bar on site

old school italian restaurant on the first floor--- decent food & friendly bar staff

also we had to pay for breakfast i feel that a small breakfast could had been provided to guest, and your

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

the gym and laundry were helpful to have onsite

the amenities laundry/pool and the room set up, location, plus price for the week.

weird bloody looking thing in bottom of laundry basket

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

location, free parking, and decor!

the coffee could have been better the rest of the breakfast was good

hot breakfast, spacious comfortable room, 24 hour fitness center

very pet friendly

parking for a truck and trailer needs improving

breakfast was awesome, they have make your own waffles and they re delicious ud83dudc81ud83cudffd

enough parking for vehicles pulling trailers

pet friendly with ample grass for dog walking

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

and the gym

love how clean it was considering pets are welcome

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast

excellent breakfast and friendly cheerful hostess.

called downstairs the next morning and was told there were no more because laundry hadn t been done

ample parking

there was no room service

and then my friends car got stolen, right out of the parking lot in front of the hotel

breakfast was great

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

some of the rooms should have tubs for the little ones like kids and not a shower at their age

great washing facilities for laundry, computer access with printer, pool

didn't like all the people hanging out in the parking lot by door 2

parking was easy and convenient

location and on site parking.

i loved that it was pet friendly

they were rude, my sons couldn t work out at the gym

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

shower was a little small for me. my key only worked on the room not the doors or the gym.

there was a party going on in the parking lot, causing us to lose sleep

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

can't get room service cleaning when you're staying multiple days

convenient; love 2 rooms for good price; great breakfast with omelet bar included

parking was tight, but ok. desk between beds was not usable due to oversized

convenient parking

on-site parking was convenient

breakfast was fine.

coffee was good, but the rest of the breakfast leaved a little to be desired

my family and i also enjoyed breakfast in the morning

breakfast was good

pool and hot tub was awesome

to many kids in the hot tub without parents,pool was very cold

the kids were getting restless as anyone else would if you had to wait as long as we did

free parking in nearby parking garage always a plus

the lobby bar was a bonus

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

had 3 adults 2 kids and we where in a room with just 2 beds

convenience, parking

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the pool was closed because kiddo vomited in it.

lobby and breakfast area were big and very nice. hotel was new and clean. location was great.

location, meals, pool, staff, suite

the wifi went out a lot

the loud noise from the kids

wifi was good for phones, but i tried to connect to playstation 4 to watch netflix but it wouldn't

we were awoken very early by kids talking and running down the hall

was super comfortable friendly staff great style free bottled water free wifi a la carte fresh food choices

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

lots of parking

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

it s nice having a bar area so you can have a drink knowing you re not driving home.

pool was not as warm as it should be for a advertised heated pool

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

it had a very good breakfast buffet and the wine bar was excellent

the bar options.

and then i took a shower and there was a half used bar of soap with hair on it

beds were very comfortable and that we had free shuttle service!!

the shuttle and valet parking are terrific bonuses

the shuttle service is very convenient.

- gym needed remodeling (water leak)

weren't enough dishes in the kitchenette for two

thoughtful for anyone needing to say longer: access to washer / driver, cooking facilities, kitchen, desk

also reported that the phone had no dial tone was told the entire wifi phone system had been down for a while

outdoor kitchen with fire pit was an added bonus

was very clean, the staff was wonderful, and the shuttle was very convenient

the wedding venue stage and bar area

the gym equipment was broken and the overall building felt very dated

if you use room service it's a 22% gratuity charge and also 2

to cleveland clinic but hotel shuttle or walking

we had appointments with the cleveland clinic and was pleased that we had a shuttle

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the cafe breakfast was great and so was the bar and speakeasy

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

excellent location, amenities, room service and staff was very helpful!

convenient with laundry and gym room

asked about wifi handed a card said just do what it says

the staff was super helpful and had lots of information on the shuttle for my appointments.

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

the pool, laundry, and gym were open

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

close to the hospital and laundry facility on site

near cleveland hospital. laundry services

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

free shuttle service to the cleveland clinic

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

wifi was not working in the room, when i informed the reception, he just said: this is what we have

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

hotel bar doesnt open until 5:00.

a lot of nice venues in hotel. gym was great. great location.

the vault bar was the best bar i have ever been to

the hotel is not serving room service i assume to covid

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

gym was spacious and clean

location, valet parking and pet friendly

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time

only drawback is the breakfast, quite expensive for what it is and only one staff member working which meant

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

my sister left after helping me unload my kids and luggage and then left

the bathroom had an exhaust fan, and our wifi would not accept the password that was given to us

only complaint... no guide on the tv for the kids.

housekeeping left dirty laundry throughout the hallway til 8ish

nope had some drinks at the bar and that was also very nice

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

no wifi. i had forgotten that detail from our stay last year. wish there was no charge for wifi

room service too expensive

didn t enjoy the room service option

great valet service and bar and food was amazing as well

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

rooms are small, but what they lack in space they make up for with class and character

questions cleanliness of laundry

there were no laundry bags for dirty laundry

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

also, maybe it says it in the description but we didn't realize that the rooms have a legit kitchen equipped

the included breakfast was very good, also

no room service or a parking lot

breakfast was excellent

free wifi

that we didn t like although it would be nice if they had a laundry facility in the premise

room service was fast!

this hotel is offering daily room service for making beds and linens- thank you

the wifi was very slow and to pay an extra for having the speed is not appropriate

staff was great. we requested early check in and they were able to accommodate.

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

we liked the burger & bar offer. it was worth it & everything was great

the room service menu could be a little more robust.

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

valet was great, bar and restaurant staff was great

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

pool but really everything

room service is a must if you stay the breakfast was delicious

they said yes it has a kids menu

staff, rooms and bar were all fantastic

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

just have to say that it it specifies that i only have breakfast for two adults and not for my kids if we where

staff in the kitchen were wonderful

people shoving in front of us in the line up to having to carrying our suitcases with our small kids to our

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

originally added extra items to my room service tab

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

the bed was great nice tv room service was great

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

from the front counter to the gym

working pool, luke warm hot tub, no working laundry

the rooms were a great value and we utilized the laundry facility as well

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

we love coming here even though the pool wasn't working this time

cleanliness,pool,gym

cold atmosphere, not really friendly. gym was a arctic-room..., so cold in there.

staff was great, comfortable bed, food wasn't bad, free wifi as hilton rewards member.

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

my kids weren t feeling good and the gentleman at the front desk gave the water and a candy bar and told them