get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

wifi was good for phones, but i tried to connect to playstation 4 to watch netflix but it wouldn't

lots of parking and perfect for anyone wanting to stay on the east side

the loud noise from the kids

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the room service staff was friendly and helpful

the inhouse breakfast menu and food was great. plenty of parking, good location.

noise and disruption in the hallways from the kids that were there from the hockey team

felt safe, parking, and the shower was excellent

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

nice parking, free drinks with stay

a lot of kids running in hallway after 12 night.

a lot of kids running in hallway after 12 night.

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

wifi was terrible. price was excessive. room looked bigger in pictures.

the people staying that weekend left the place in mess, to many kids.

pool and hot tub was awesome

we loved the hot tub and being able to enjoy a pool during these cold months

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay

parking availability

nice continental breakfast

also, the parking was excellent and free

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

not free or particularly good; bar minimal & not friendly

clean and free secured parking!

bar attendee was awesome, felt as if i was in the

great washing facilities for laundry, computer access with printer, pool

couch had pet and human hair all over it and wish the room came with an oven or air fryer.

loved the kitchen with a big refrigerator and the quilted bed

the space and the kitchen feature

the parking lot was full of dog poop.

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

the pool was closed ud83dude41

called downstairs the next morning and was told there were no more because laundry hadn t been done

the room service the room itself was amazing

room service was a bit suspect. took three tries to get our order and it still was not correct.

the hotel does not offer breakfast.

more than anything, i loved and appreciated that it was pet friendly

friendly staff and great common spaces for family to hang out late night after kids were

swimming pool for my kids.

they were rude, my sons couldn t work out at the gym

shower was a little small for me. my key only worked on the room not the doors or the gym.

bar closed

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the breakfast was good and the staff was friendly and attentive

and the gym

i really liked having bedroom/bath in a separate room from the living room/kitchenette.

pet friendly

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

have pool toys for the kids at the pool. prepare the food better. it was all overcooked.

big pull out couch to accommodate kids

but i need to comment that i noticed the staff refilling the coffee pots in the lobby during breakfast by

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

wish they had a laundry room.

paid wifi works for streaming (like netflix) and we couldn t get the free wifi to work - though this

the breakfast was perfect, fresh and tasty

the ev charging station was a plus

the water in swimming pool was not clean

no bathtub in our room and the pool was not very clean and was small.

the shower was huge and i loved the little kitchen the room came with

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

had to make trips to the car for my daughters ( they are 24 and 26 ) not kids and from ny

quiet,room setup, would only recommend hotel to pet lovers (i have slight allergy symptoms)

r example, the hide-a-bed did not have sheets, we didn t have enough towels, ), and the kitchen was not

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

ambiance and the pool

kids screaming and swearing literally at all hours of the night with nothing done about it.

it must have been laundry or maintenance

great breakfast. very friendly staff

staff was nice and breakfast was perfect

wish indoor pool was open

the pool wasn't open

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

i love the free laundry option! this was a very quiet hotel as well.

the gym and laundry were helpful to have onsite

breakfast was great. the shuttle was a life saver.

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

the bar and grill has good food and a nice atmosphere

the wedding venue stage and bar area

we also did room service for

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

- gym needed remodeling (water leak)

the bar was not open on our second night when we returned from an early dinner

clean and conveniently located included wifi and tv streaming was awesome too

being near hospital & having shuttle was essential

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

both restaurants plus room service were top notch

access to cleveland clinic and ease of obtaining shuttle service as needed

the bar and restaurant staff were not stellar

good i had room service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

paying for parking. breakfast was just ok.

wifi was slow.

on-site parking was convenient

breakfast was fine.

breakfast was only adequate

i loved the pool table and the jenga set up

on site parking in a small town was a bonus too

the pool and the gym i also like the back fireplace

weren't enough dishes in the kitchenette for two

we loved the room! the big kitchen area with island and spacious room. comfortable beds.

was very clean, the staff was wonderful, and the shuttle was very convenient

shuttle service was another plus

convenient with laundry and gym room

room service wasn't very good - the quality and temperature of the food was poor

when asked, we received hal-hour later a thin blanked which didn t keep kids warm enough so that they didn

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

i noticed there was on in the laundry

laundry room

nice to have laundry facilities and exercise gym

the pool, laundry, and gym were open

close to the hospital and laundry facility on site

june 29th was my mom's birthday and the bar staff sang happy birthday to my mom and gave her a piece of cheesecake

hot tubb,breakfast, reception,room,pool table

swimming pool is unsafe for kids water is too high sometimes floor is really slippery

breakfast was good and kitchen staff were nice for the most part, and the location is convenient

happy hr. it has a pool & breakfast

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

loved the room with a trundle option to allow kids to spread out in a hotel room.

loved the room with a trundle option to allow kids to spread out in a hotel room.

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

website states kids eat free, but we had to pay for my 4 year old and ourselves

comfy beds great pool

parking

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

really wasnt anything that we didn't like, we just didn't have time to check the pool out and we forgot to bring

i like that we can open the window for fresh air. also like the laundry facilities.

the hot tub was nice and the pool area very nice

u guys didn t have room service

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

last night kids were running down the hall, opening and shutting doors

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

no laundry room to wash

good breakfast

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

we loved having a big kitchen

there were no logs for the fireplace, we had to purchase our own at walmart

was charged $50 because we had rose petals on the floor of the bedroom

we had to go to the linen/ laundry room to get extra towels

wifi did not work most of the stay

it didn t have a indoor pool

there is also a small kitchen area with a sink and nice size countertop along with fridge and microwave

location close to downtown, nice area, good breakfast and very kind staff!

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

the room i received was not well vacuumed and old laundry baskets were

laundry on site

it was nice and very clean. pool area was good. staff was friendly.

the gym and the indoor swimming pool

breakfast was good .extremely disappointed that the pool is still closed!

pool needs to be opened, fire pit was not on.

free use of laundry facilities

blinds let in the parking lot lights at night and the morning sun super early

also we had to pay for breakfast i feel that a small breakfast could had been provided to guest, and your

wanted breakfast to last a about 30 minutes longer.

there were only two handicap parking spaces near the front and side entrances

ice machine worked, laundry room wasn t open, pool was down

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even

there was no towels in the pool area ever!

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

very friendly hotel. the swimming pool and spa were great

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

specifically booked this hotel for the spa bathtub

great breakfast options!

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

the only minor thing was that the pool /spa, closed at 10pm.

room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

fireplace didn't work. some tables needed dusted off.

the hotel is not serving room service i assume to covid

nice big clean room with a large tub. fireplace was a nice touch and linens were all clean.

the hotel also has a bar and a mini-market in the lobby

indoor pool and spa was nice

gym facility lacked weights.

no bar or lounge for a cocktail on site.

parking lot was well lit for night time arrival

how pet friendly this hotel is

the rooms, the restaurant, room service. the cost

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

i had reserved a room with a fireplace and for the second year in a year, i did not get one

lack of room service and property needs upgrades

items mentioned above guest wifi did not work

we loved the fireplace in our room, it was a special added touch

also only one bottle of shampoo and one bar soap for occupancy of two people

the staff is great and also love the bar and food

didn t enjoy the room service option

loved the extra touches with the purity coffee in the room the gym was also nice

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

some of our friends said it was loud at night in the hallways with kids running

wifi was bad. breakfast was mediocre.

also my kids were disappointed by the lack of a

that we didn t like although it would be nice if they had a laundry facility in the premise

gym was closed until 8 pm when we checked in, due to a wedding being held there in the open area

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate

breakfast prices. we have 3 kids, a family of 5.

even though, we had to walk to find spot for our pets to complete their business, the hotel was awesome to

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

horrible wifi that barely even works because it's always cutting out

sheets beds were terrible, dirty floors shower wasn t clean, no cups, non working ice machines, wifi

the staff tried extra hard to please. wifi was ok. price was super.

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

nice corner view breakfast was excellent

the bed was great nice tv room service was great

originally added extra items to my room service tab

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

questions cleanliness of laundry

then after our second day nobody cleaned our room or took dirty laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there were no laundry bags for dirty laundry

housekeeping left dirty laundry throughout the hallway til 8ish

pet friendly, but not a very well sound insulated construction to mitigate the yapping dog in the

room service too expensive

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down

no wifi. i had forgotten that detail from our stay last year. wish there was no charge for wifi

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

people shoving in front of us in the line up to having to carrying our suitcases with our small kids to our

joe at the bar was exceptional...location was key..they got us an early check in as requested.

they even gave us an early check in which was great

desk, room service and lobby bar were excellent

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

spa as

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular

it was a little like uber eats from a near by deli not from a 4 star hotel kitchen

we liked the burger & bar offer. it was worth it & everything was great

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

cost for wifi and parking

the pool was frigid. the kids only stayed in for 10 minutes because it was, too cold !

friendly staff and pool hours.

nice room, everything as expected. kids had so much fun in the pool!

location and it had access to laundry machines.

missed being able to use the pool.

breakfast had a lot of options. we were on the 3rd floor so it was quiet

place was clean, breakfast was great

pool did not seem clean

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

room service took to long.

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

no kids running around acting crazy

room service isn t the best

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

we arrived for breakfast as the kitchen was closing. the staff member served us anyway.

cart to transport luggage when i got here and due to corona virus, the gym wasn t open

they didn't have a free continental breakfast

location, pool, and hot tub. staff very pleasant and the room was very nice.

easy access and parking

breakfast staff were excellent

liked everything, the fitness room, the pool

the lamp was too bright to keep on for kids to sleep

although we didn't get to use the gym, i know i would've loved it too because it actually had dumbbells and

i did notice it also had laundry facilities which many would

another patron was very rude over laundry facilities and called me many names and nothing was done about it

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

swimming pool, hit tub too small

hot tub, pool, rooms, breakfast. great location

there was a laundry room for guests to use on our floor

clean rooms. guest laundry operational.

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

i didnt have enough time to use the pool

pool heat was broken the first night i was there and closed the second night i was there

including breakfast and wifi were the only perks of our visit

had to look hard for parking, long way from

needs updated. parking lot needs paved.

general appearance and exterior were somewhat run down. the parking lot had a lot of potholes.

the atrium was very nice, the game room, pool area, play ground area, mini golf was a vibe

charge for laundry

no pool open. no bat or restaurant open

the fitness and pool rooms were closed which was disappointing

nice hotel, very clean and great wifi

parking is crowded due to some events at the hotel