it must have been laundry or maintenance

there was no hot tub in the pool area. pool was smaller than expected.

beds were very comfortable and free breakfast was amazing

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

breakfast was very good

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

driving all day, my kids were thrilled with the pool

i think kids have been jumping on it

they serve breakfast for people that doesn t eat pork

the breakfast was super

breakfast was very good

the kitchenette was well equipped for a weekend staycation

barbra asked for a mention for the kitchen

very welcoming and pet friendly hotel

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

the room was well equipped with kitchen amenities and extra bedding

the continental breakfast was nicely displayed with lots of seating

breakfast options could have been better.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

parking, coffee and basic breakfast, close to cuyahoga valley national park, quiet location

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

had no toilet paper no wifi no breakfast and rude people

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

horrible wifi that barely even works because it's always cutting out

i didn t like the fact that the pool was dirty & the hot tub .

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

around the pool area there was a bunch of hair and other debris so that wasn't pleasing.

the pool wasn't clean

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the gym is large and has some good equipment, and there is decent coffee available in the lobby for

it s nice having a bar area so you can have a drink knowing you re not driving home.

room service was a problem due to the phone and staff

small pool to many people wish it had hot tub

location and it had access to laundry machines.

breakfast had a lot of options. we were on the 3rd floor so it was quiet

swimming pool closed

the bed was so amazing i slept like a newborn baby. and the pool was nice and heated.

bed comfy, room very nice, wifi

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

loved the hot tub and pool

being pet friendly creates more challenges with cleanliness

2 children for the price i paid i thought i was getting a room that had a pull out bed for the kids

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

the location was good. nice courtyard. plenty for kids to do.

i wish the bar would open earlier and add a menu

the loud noise from the kids

the wifi went out a lot

free parking

in this hotel one night when i got charges for this night they included charge that i used the bar in the room

i always enjoy the esthetics of this hotel. the parking is excellent.

only wish hotel bar was open for a night cap.

the free parking

pool and jacuzzi area was as well

the cleanliness of the pool. the continental breakfast. the friendliness of the staff!!

complimentary parking

staff, room, pool, breakfast

there was free parking and wifi

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

also housekeeping felt that it was ok to sit the dishes that my room service came in outside of my door and

the people staying that weekend left the place in mess, to many kids.

close parking all around.

shower was a little small for me. my key only worked on the room not the doors or the gym.

downside was i woke up to the parking lot being torn up by every machinery

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

poor signage to direct guests from the parking lot to check in

great washing facilities for laundry, computer access with printer, pool

fitness center is very small

location and on site parking.

friendly staffs and good pet policy. staffs helped solve all our issues.

my kids wanted to swim and couldn’t

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

it would nice to have some veggies for breakfast, and the pool was out of service.

called downstairs the next morning and was told there were no more because laundry hadn t been done

room service was a bit suspect. took three tries to get our order and it still was not correct.

continental breakfast was great! staff always courteous and friendly.

the room service the room itself was amazing

husband and i stayed here for a night away from the kids

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

love how clean it was considering pets are welcome

nice pool, room was great and we really liked the outdoor firepit too after our swim in the pool

breakfast pool location

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

there was a continental breakfast. not many choices. muffins were fresh.

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached

gas fireplace in our room as well as a turntable with vintage records

i wish it was a hot breakfast.

nice continental breakfast in a quiet room

room was right next to laundry on first floor and that woke me up at 7 a

no laundry room to wash

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

staff and the fact that above all else they pet friendly

parking

also, charging $10 per night to park your car is a little insulting, since it is not 'in town' parking, or at

no free wifi

gym and pool

they have a free breakfast in the morning and a bar in the evening

9 o’clock is a time for adults kids are relaxed but can’t go eat or swim or workout cause everything has

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

to many kids and not enough adult supervision

really wasnt anything that we didn't like, we just didn't have time to check the pool out and we forgot to bring

to find, easy access to freeway, national park, shopping, food nearby, ample parking, comfortable bed and pillows

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

loved the room with a trundle option to allow kids to spread out in a hotel room.

good breakfast with lots of choices and friendly staff

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

pool was down. i had two small kids and that sucked

i like that we can open the window for fresh air. also like the laundry facilities.

they can improve the gym, but more equipment

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

the hot tub was nice and the pool area very nice

u guys didn t have room service

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

more parking.

lots of pet hair on the floor

dog barking for two of the 4 nights kids running everywhere playing tag late at night i asked for coffee and

we had to go to the linen/ laundry room to get extra towels

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

staff was friendly, & breakfast was great

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary

the wifi worked very well for my laptop but not on my iphone - not sure why

laundry on site

i loved that fact that it's very clean. the breakfast was good. and they have a pool.

the gym and the indoor swimming pool

clean rooms that had everything we needed including kitchen

also pool and gym were both down

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

another patron was very rude over laundry facilities and called me many names and nothing was done about it

i did notice it also had laundry facilities which many would

shared a parking lot with motel six motel, and it looked pretty junky.

nicely lit, comfortable beds, plenty of parking, not to far from my venue

clean rooms. guest laundry operational.

there was a laundry room for guests to use on our floor

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

friendly staff, clean nicely updated rooms, and a good free breakfast included

pool is small but a nice bonus

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

hot breakfast, spacious comfortable room, 24 hour fitness center

the price of your stay and kids can t eat breakfast for free, 11

enjoyed swimming in the the indoor pool

it was very clean and the breakfast was great.

located, hot breakfast, nice jacuzzi next to the pool

the pool area

to then being placed in a room that was definitely clean and convienient as far as parking lot to room to pool

breakfast ud83dudc4eud83cudffb wifi goodluck

weird bloody looking thing in bottom of laundry basket

laundry machines worked great and didn't cost extra

the amenities laundry/pool and the room set up, location, plus price for the week.

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

bathroom counter space too restricted and mirror too high. wasn't able to access wifi.

bar and grill staff are very friendly, and we overall enjoyed the room and stay

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

in bar was not the best buy ok if you could not venture out

staff from front desk to breakfast staff to bar staff, all were wonderful

employee was accommodating with breakfast and provided me with a ziploc bag to keep my bagels fresh while

very pet friendly

i loved the personable feeling of home using the kitchen.

was amazed at the room, had no idea it had a kitchen area as it was a last minute booking while we were on the

the room had a mini full functioning kitchen and a couch and a bed.

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

the cafe breakfast was great and so was the bar and speakeasy

electronics, tv and wifi could be better. dated

ditto the breakfast in another restaurant

the gym was clean and well equipped

had to ask more than once for items needed. staff not at the bar when needed.

the shuttle service is very convenient.

clean and conveniently located included wifi and tv streaming was awesome too

the shuttle and the friendliness of the staff.

my children and i love the gym was open 24 hours

was noisy kids that were running and jumping both nights i was there not the fault of the

we loved the room! the big kitchen area with island and spacious room. comfortable beds.

was noisy kids that were running and jumping both nights i was there not the fault of the

were not alot of options for kids like saisages, muffins, criossiants, not many options in

very clean, very accommodating, great location with shuttle to the clinic .

convenient with laundry and gym room

(4) the kitchenette was dirty

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

thankfully we were able to get a shuttle to the food court at cleveland clinic

bar staff very friendly-allowed us to sample beers before our selection

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

breakfast: beautiful display

close to the hospital and laundry facility on site

nice to have laundry facilities and exercise gym

the pool, laundry, and gym were open

i noticed there was on in the laundry

- no laundry bags, no in room directory (e

a change machine in the laundry room might be nice.

wish all the chain motels could come up with a better breakfast

parking was in a dark, alley-like area behind the motel. felt unsafe.

the location was convenient and parking was easy

i liked the location and the parking for our truck/boat. breakfast was good.

free use of laundry facilities

bed was incredibly hard and the parking lot was not plowed in a timely manner

just about everything. room was clean, staff was great. food was good for breakfast.

wanted breakfast to last a about 30 minutes longer.

only thing they were doing construction so we couldn't use the gym but all else was

ice machine worked, laundry room wasn t open, pool was down

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

parking lot and the lobby were used as a playground for the children

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even

the staff was so friendly...pool guy great!!!

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the rooms were very clean and my kids loved the pool

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

only thing i didn t like was the gym equipment was actually down and there wasn t a usb port for iphones

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

there also was no in room book with a list of attractions in the area, or a room service menu or anything

the rood top bar is an experience and i loved

the king suite was way better then expected , room service was worth every dime .

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice

room service that never came

down, dingy, tv was damaged, parking lot didn

breakfast was good

was very clean hotel ; our family loved the breakfast food selection ; and this was in a nice location

pool was little small.

beautiful, clean and spacious rooms. free breakfast.

only drawback is the breakfast, quite expensive for what it is and only one staff member working which meant

the gym wasn t the best

gym was spacious and clean

the lobby and gym are nice

bonuses: it was well priced, & pet friendly with no pet fee

the gym

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

the kitchen is nice

we loved the fireplace in our room, it was a special added touch

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

rooms are small, but what they lack in space they make up for with class and character

didn t enjoy the room service option

great valet service and bar and food was amazing as well

the staff is great and also love the bar and food

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

the bed was great nice tv room service was great

originally added extra items to my room service tab

in room breakfast was excellent

that we didn t like although it would be nice if they had a laundry facility in the premise

bar and lounge on 2nd floor and the choc

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

breakfast was simple due to covid but it provided us with our basic need

the breakfast was worth it

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

they charged me additional fees that were very expensive for my pet that i was not told about in the beginning

to many young kids

staff were nice. wifi worked ok. breakfast was ok.

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

loved the location and gym.

great bar and restaurant

absolutely a fantastic experience. from the check in to the late check out perfect

rooms were nice, gym was great and clean presentation.

there were no laundry bags for dirty laundry

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

then after our second day nobody cleaned our room or took dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

the exercise room and having a guest laundry.

there was only 1 bar of soap for the sink not the shower

pool just a little cool...but didn't keep me out of it!

so we did not watch tv or use the pool

gym and pool were very clean

housekeeping left dirty laundry throughout the hallway til 8ish

staff was nice, location was awesome and restaurant and room service were great

we couldn't cast disney+ for our kids, towels could be a little bigger

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

i had to leave early and was not able to have breakfast - next time.

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

very nice lobby. gym is absolutely amazing!

valet was great, bar and restaurant staff was great

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

they also had to wrangle all of the hockey kids the parents never watch