free use of laundry facilities

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

decent restaurant with bar onsite where we had dinner and breakfast

lots of free parking, the breakfast was really good

breakfast is simple but delicious, and staffs are very helpful

ice machine worked, laundry room wasn t open, pool was down

the pool and the outside area.

only one of the gym machines worked so i couldn t get a good workout

parking lot and the lobby were used as a playground for the children

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

laundry machines worked great and didn't cost extra

the amenities laundry/pool and the room set up, location, plus price for the week.

weird bloody looking thing in bottom of laundry basket

i love the free laundry option! this was a very quiet hotel as well.

the gym and laundry were helpful to have onsite

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

good room service and quietness

it made me so uncomfortable i told my kids to throw the food away and we would go to mcdonalds

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

we were able to walk around to the shops easily and parking was not a problem (parking garage next to the hotel

free wifi and free parking

free wifi, free parking

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

kids loved the pool

free self parking. breakfast items were pricey and we did not eat there.

and personally i thought the pool closed to

easy parking and access from the road

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

i really liked having bedroom/bath in a separate room from the living room/kitchenette.

only one elevator for a busy 6 floor hotel. couldn't connect ps5 to the hotel wifi. ud83dude12

called downstairs the next morning and was told there were no more because laundry hadn t been done

the halls were quiet at night and breakfast was delicious

breakfast wasn't included.

there was no room service

no complimentary breakfast or coffee

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

view from ur room easy check in nice pool nice bed and kitchen is amazing comes with glass and

great washing facilities for laundry, computer access with printer, pool

the breakfast was greatly appreciated

my kids wanted to swim and couldn’t

great breakfast, great room size, very clean establishment.

my kids wanted to swim and couldn t

swimming pool for my kids.

poor signage to direct guests from the parking lot to check in

friendly staff and great common spaces for family to hang out late night after kids were

bar closed

shower was a little small for me. my key only worked on the room not the doors or the gym.

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

kids playing on elevator

enjoy were the mattresses of both the bed in our room in addition to the let out bed for our kids

there was free parking and wifi

breakfast -pool was nice-kids really enjoyed it -hot tub -nice facilities -very friendly and accommodating staff

sunday morning hotel kitchen staff was not able to keep up with customer demand

big bummer for the kids, that was the reason we chose this location

the kids were getting restless as anyone else would if you had to wait as long as we did

location was awesome! liked the dining options and play ground for kids was really great.

in this hotel one night when i got charges for this night they included charge that i used the bar in the room

also, the parking was excellent and free

only wish hotel bar was open for a night cap.

the free parking

kids knocking on doors and running

said i couldn’t have all those kids in the

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

location and ease of parking.

i also would like to know in advance when a hotel is pet friendly

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

bit loud in lobby with kids but its kids

would like to see more variety on the breakfast and kickback menus

the younger kids took over the hot tub

charge for laundry

the pool was disgusting! and the wifi wasn t good. my netflix was interrupted the whole stay

thing they didn't make it clear that we had to call to have our room serviced

restaurant and bar closed; alarm clock went off in unoccupied room next door for 21 minutes at 6:00am; no

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

clean. bar maid was so kind. food was good

not enough staff to take care of customers especially in the restaurant and bar areas.

clean, quiet, lots of parking, comfortable,cand good coffee.

the loud noise, kids playing in hallway, shooting, one elevator, bathroom wasn't clean

breakfast was only adequate

the breakfast was only adequate.

breakfast was fine.

there was a continental breakfast. not many choices. muffins were fresh.

i wish it was a hot breakfast.

being near hospital & having shuttle was essential

and then i took a shower and there was a half used bar of soap with hair on it

coffee in the room, gym and pool available, free shuttle service breakfast available

clean and conveniently located included wifi and tv streaming was awesome too

had to ask more than once for items needed. staff not at the bar when needed.

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

the bar options.

breakfast: beautiful display

good gym. good restaurant dinner service. very efficient valet support for parking.

we also did room service for

location .. amenities .. bed comfort .. early check in ..

loved the shuttle and the warm cookies and comfy

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

like breakfast

excellent staff and clean room. free coffee and tea. good pool and gym.

people in the parking lot making noise

outdoor kitchen with fire pit was an added bonus

pool was closed and bar had no staff to open

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

the only downside was i think the room we were in was a pet room and it had a bit of an odor

i enjoyed working out in the gym as well

excellent location, amenities, room service and staff was very helpful!

the cafe breakfast was great and so was the bar and speakeasy

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

the breakfast buffet on the 14th floor was exceptional

good i had room service

convenient with laundry and gym room

(4) the kitchenette was dirty

room service was amazing and prompt!

the restaurant and bar were not very impressive and the wait staff was not attentive.

the ccf has a shuttle that will take you back and forth to the clinic, runs about every 15 mins

nice to have laundry facilities and exercise gym

near cleveland hospital. laundry services

laundry room

i noticed there was on in the laundry

- no laundry bags, no in room directory (e

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

breakfast was really good

the kitchen/dining area should have a microwave.

pool was crowded with kids during our entire stay. day & night.

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

wish they had a laundry room.

and we wished we had time to take a dip in the pool- pool hours didn't align with our busy weekend schedule

clean, & good breakfast

the waste can under the kitchen sink wasn t emptied & overflowing with the last guests garbage

the pool was perfect for kids

the breakfast was perfect, fresh and tasty

very welcoming and pet friendly hotel

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

i like the pool i like that it was breakfast.

nothing worked in fitness

door separating the sleeping area from living room and kitchen area.

breakfast was good

complimentary coffee and breakfast in the morning. pool was nice.

room was actually a suite, plenty of space and very comfortable pool area was a bonus.

difficult if you want turn left out of the parking lot

the breakfast was a bit boring

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

couldn't get the wifi to work and had to use my hotspot

it must have been laundry or maintenance

could not use pool.

breakfast was cold, did not taste good.

wish indoor pool was open

there was no hot tub in the pool area. pool was smaller than expected.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

very friendly hotel. the swimming pool and spa were great

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

hot tub, pool and sauna were amazing

a lot of nice venues in hotel. gym was great. great location.

room service was incredibly over priced.

vault bar not open on sunday

on site parking very dog friendly room service food tasty

room service was not available, the television in the room wasn't working right and the door to our

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

excellent hotel and pet friendly. comfortable room and bed. friendly and helpful staff.

example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

gym is outdated. breakfast is terrible, restaurant is mediocre.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

only complaint... no guide on the tv for the kids.

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

suite had a lot of room for family with kids

hotel bar area was relaxing

room was great. we loved the fireplace and the shower was nice

location. everything in walking distance. free breakfast.

however, there were some issues: guest wifi did not work

also, maybe it says it in the description but we didn't realize that the rooms have a legit kitchen equipped

didn t enjoy the room service option

no gym, empty downtown, not the hotels fault, though it felt soulless

rooms are small, but what they lack in space they make up for with class and character

the staff is great and also love the bar and food

loved the extra touches with the purity coffee in the room the gym was also nice

housekeeping left dirty laundry throughout the hallway til 8ish

we couldn't cast disney+ for our kids, towels could be a little bigger

location and set up with the restaurant and bar were convenient

the restaurant and bar was closed aswell as the pool and no breakfast was served

the gym i loved, staff was very good bobby the valet was excellent

that we didn t like although it would be nice if they had a laundry facility in the premise

bar and lounge on 2nd floor and the choc

breakfast service at the restaurant was rather slow. other than that, no dislikes.

wasn't a map/list of locations in the room; we didn't know where the pool, gym, or any extras were located

we had room service bring me a drink, my daughter and i went to the restaurant and had pizza

questions cleanliness of laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

then after our second day nobody cleaned our room or took dirty laundry

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the room service menu could be a little more robust.

the kitchen was also a bit slow, especially on friday september 13

spa as

it was a little like uber eats from a near by deli not from a 4 star hotel kitchen

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

one had the space bar broken

they even gave us an early check in which was great

it's really just a kids pool

joe at the bar was exceptional...location was key..they got us an early check in as requested.

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

pool but really everything

nice room, everything as expected. kids had so much fun in the pool!

about 10 unruly kids jumping and splashing about

too many kids in the pool splashing around so we couldn't swim (would have liked if there was someone

the bed was great nice tv room service was great

in room breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

originally added extra items to my room service tab

nice corner view breakfast was excellent

didn t have laundry facilities. had to keep reprogramming our room keys.

room 204 was directly above the laundry

didn't realize there was no laundry facility

no wifi fir two days was here to relax

pool was under construction. otherwise everything was great.

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

i go up to room and laundry carts everywhere even when i left that morning

cab or shuttle ride to the casino or east 4'th

one remote for the two tvs the ac was crappy did not ever get below 71f the gym was gross missing a bunch of

poor gym equipment. tiny pool.

you shouldn't need paid wifi to utilize

love the manager special along with the breakfast

kitchen staff was very nice due to shrotage of food

i like that we can open the window for fresh air. also like the laundry facilities.

smelled fresh , very clean and quiet despite all the kids because of pool

they can improve the gym, but more equipment

swimming pool kids were happy nice comfy beds

came for the kids to swim always too crowded

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

our pool was down all 3 nights kids had to go across the street to another hotel that was crowded

plenty of parking

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

the pool was not working for the kids

breakfast :( but that was because of covid!

did not take breakfast bag.

was cereal under the bed and at the edge of the bed on the carpet and something

would have like to have arrived earlier and stayed a bit longer to enjoy the pool and other amenities

it was very clean, had a great breakfast and the pool was sparkling clean too.

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

i. like the breakfast i like the whirlpool and i.like the exercise room

parking lot with filthy. my room had dried food on the walls

to walk around to the front desk from the parking area every day because the room keys dona

room and breakfast

we had to go to the linen/ laundry room to get extra towels

clean. nice staff. good breakfast

the room is clean and the room service is very proactive

wifi was sketchy

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

no heat in my room. someone's hair was all over the place and my fireplace didn't have any logs.

t do breakfast just the thought of having to walk or drive to main lobby if there was some type of

it had a build in real wooden fireplace too bad it was summer

9 o’clock is a time for adults kids are relaxed but can’t go eat or swim or workout cause everything has

nice premises, big parking lot

location is perfect. breakfast is a top reason i choose this hotel!

to many kids and not enough adult supervision

only complaint we had was the bar wasn t open during our stay and neither was the coffee bar the next morning

s no swimming pool or guess laundry area

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

a bigger breakfast would be great

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

laundry on site

that being said, we enjoyed staying in after meetings & spending time together with the kitchen at our disposal

pool needs to be opened, fire pit was not on.

traveled with our dog and found out upon arrival that the pet fee is $75 (not indicated on booking

the pool is currently closed but the gym is open 24 hours

room had pet hair all over carpet and the staff didn t seem to care much when i brought it up to

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

also, there was no towel bar to hang a hand towel on

no bar or lounge for a cocktail on site.

they room was nice. had a spa tub and very clean.

location and it had access to laundry machines.

the breakfast was not that big.

ice in parking lot between cars

a lot of truck comed in at night which take out all parking lot

place was clean, breakfast was great