charge for laundry

there is no pool

nice hotel, very clean and great wifi

on-site parking

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

laundry facilities made my life much easier after my son vomited in the night and the staff was

being on the 1st floor across from the laundry/maintenance area.....too loud

pool area was very nice and clean

comfortable beds, clean room, quiet, breakfast, friendly staff

there is a small bar which you can also get some food - and what we had was delicious

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

location, pool, and hot tub. staff very pleasant and the room was very nice.

kinda close to the public pool area

the only thing i want to improve, is the gym but the rest of it is very nice.

kids loved the pool

cozy, clean place that's perfectly located. excellent breakfast and a nice little gym.

attendants, had to return part of our dinner because it was abandoned to itself on the kitchen service window

pool was small and better pillows would be nice

breakfast was awesome

room was actually a suite, plenty of space and very comfortable pool area was a bonus.

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and

no wifi plugs do not work in room

we loved the basketball court and pool

wish they had a inside pool and hot tub but not a big deal at all

pet friendly is a total bonus

other hotels had people serving you a hot breakfast. a yogurt and an apple don't cut it for me.

the breakfast had decent options. the kitchen was nice the staff were helpful

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

the only parking was behind the building with the doors caution taped off and no outdoor lighting, so we

easy to get to and very clean . lots of parking .

i. like the breakfast i like the whirlpool and i.like the exercise room

room and breakfast

ice machine worked, laundry room wasn t open, pool was down

good place to stay, and the parking lot has plenty of space to park.

would love to see them put in a walkway between the parking lot and the entrance in the front of the hotel

only one of the gym machines worked so i couldn t get a good workout

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

free use of laundry facilities

only thing they were doing construction so we couldn't use the gym but all else was

wifi is terrible, worthless to any business traveler needing internet access via wifi

location, friendly staff, clean quiet room, very nice restaurant and bar on site

also we had to pay for breakfast i feel that a small breakfast could had been provided to guest, and your

didn't realize there was no laundry facility

didn t have laundry facilities. had to keep reprogramming our room keys.

room 204 was directly above the laundry

and soft ac seemed to have trouble but that seems a general issue at all comfort inns i am aware parking is at

the breakfast was an actual,

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

the gym and laundry were helpful to have onsite

the amenities laundry/pool and the room set up, location, plus price for the week.

weird bloody looking thing in bottom of laundry basket

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

location, free parking, and decor!

the coffee could have been better the rest of the breakfast was good

hot breakfast, spacious comfortable room, 24 hour fitness center

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

only one elevator for a busy 6 floor hotel. couldn't connect ps5 to the hotel wifi. ud83dude12

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast

also the breakfast used to be better that needs to go back

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

location. room appointments were very nice and comfortable. breakfast buffet was excellent.

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

coffee in the room, gym and pool available, free shuttle service breakfast available

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

clean and conveniently located included wifi and tv streaming was awesome too

the shuttle and valet parking are terrific bonuses

had to ask more than once for items needed. staff not at the bar when needed.

called downstairs the next morning and was told there were no more because laundry hadn t been done

breakfast was great

the staff was great, the room and bathroom were clean. great parking.

continental breakfast was great! staff always courteous and friendly.

the halls were quiet at night and breakfast was delicious

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

the bed was comfortable. the gym and pool were excellent.

great washing facilities for laundry, computer access with printer, pool

the parking lot was full of dog poop.

cute lil fireplace. nice size room with a kitchen incase i wanted to cook sumthin.

location and on site parking.

couch had pet and human hair all over it and wish the room came with an oven or air fryer.

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

downside was i woke up to the parking lot being torn up by every machinery

swimming pool for my kids.

overall the hotel was great for the value. kids had a blast.

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

the pool being closed saturday was the only complaint i would have.

also the wifi wasn't quite working and the people next to me were loud

there breakfast has really nice variety and my favorite part was definitely the coffee bar 10/10 would come

shuttle service was another plus

was noisy kids that were running and jumping both nights i was there not the fault of the

friendly, great location, clean and my kids loved the modern decor.

outdoor kitchen with fire pit was an added bonus

bed, effective room temperature controls, great breakfast and great staff

) pool/breakfast area crowded with unsupervised kids (where are the parents

nice clean room. great breakfast.

breakfast had a variety of food, which was fresh. the room was clean and spacious.

breakfast -pool was nice-kids really enjoyed it -hot tub -nice facilities -very friendly and accommodating staff

smoking in front

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

the wedding venue stage and bar area

shuttle service to the cleveland clinic or restaurants

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

the wifi does not work. the shower water is not warm enough.

loved the bar and lounge area can t wait to try it again when the weather gets warm and we can enjoy the

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

free parking in nearby parking garage always a plus

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

lots of kids

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

breakfast could have been having slightly more variation

when i asked to remove the mini bar they said they will charge me i was surprised for what, i called room

excellent location, amenities, room service and staff was very helpful!

the equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

the younger kids took over the hot tub

wifi was unsecured.

the staff responded when i called the front desk and they refunded my pet fee

convenient with laundry and gym room

my kids are very picky and i paid 1650 for them to have fruit and bread

room service was amazing and prompt!

room service wasn't very good - the quality and temperature of the food was poor

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

laundry room

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

nice to have laundry facilities and exercise gym

close to the hospital and laundry facility on site

- no laundry bags, no in room directory (e

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

nice pool and gym area.

the hotel restaurant was open and the gym

not enough staff to take care of customers especially in the restaurant and bar areas.

and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for

parking was tight, but ok. desk between beds was not usable due to oversized

and the parking was tight

gas fireplace in our room as well as a turntable with vintage records

the breakfast was only adequate.

breakfast was only adequate

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

hotel was very clean, beds were exceptionally comfortable and the breakfast and your shuttle service a plus

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

pool and spa were used, as was the gym

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

the pool and hot tub were perfect for the kids

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

clean and good breakfast

to many young kids

it was nice and quiet and the kids were very comfortable and everything was walking distance

on site parking very dog friendly room service food tasty

nice big clean room with a large tub. fireplace was a nice touch and linens were all clean.

the vault bar was the best bar i have ever been to

the wifi was weak and i had work to finish so that was a bit frustrating.

the king suite was way better then expected , room service was worth every dime .

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

gym is outdated. breakfast is terrible, restaurant is mediocre.

one slight issue- the pet relief area that staff directed us to is posted to keep pets off

breakfast hours started at 8:30am. we checked out of our room at 8am.

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

housekeeping left dirty laundry throughout the hallway til 8ish

service express room service timely and good food

fitness gym well provided and functioning

great gym

nope had some drinks at the bar and that was also very nice

no gym, empty downtown, not the hotels fault, though it felt soulless

loved the extra touches with the purity coffee in the room the gym was also nice

great valet service and bar and food was amazing as well

the staff is great and also love the bar and food

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

there is a pool, hot tub, guest laundry and workout room on the bottom floor

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there were no laundry bags for dirty laundry

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

that we didn t like although it would be nice if they had a laundry facility in the premise

the gym was fine; nice equipment

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade

only disappointing aspect was that we had to pay $150 for early check in

bar and lounge on 2nd floor and the choc

had a full size fridge with a mini kitchen and cupboards

upgrade fireplace room didn t not work

no safe, no room service, outdated and in dire need of an upgrade

no room service or a parking lot

there was a full kitchen and fireplace

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

location great bar restaurant great

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular

the room service menu could be a little more robust.

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

friendly staff and pool hours.

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group

they said yes it has a kids menu

beautiful hotel. clean big room. nice gym etc...

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

absolutely a fantastic experience. from the check in to the late check out perfect

it was kids run up and down the hallway all night kept me up

joe at the bar was exceptional...location was key..they got us an early check in as requested.

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

the bed was great nice tv room service was great

nice corner view breakfast was excellent

in room breakfast was excellent

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

our room did not have access to 'free wifi' as advertised.

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

breakfast and courteous staff

and i liked how we didn't check in until 9pm but was still allowed to use the work out room and pool until 11pm

i think kids have been jumping on it

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

really nice that the pool has 'adults only' times and that guests receive a discount at nearby restaurants

the kitchen was very useful

the suite was also very spacious and the kitchenette was very well designed and clean

staff greeting us and the staff at breakfast was incredible

very welcoming and pet friendly hotel

the pool was perfect for kids

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

parking was easy, and the room was a good size

breakfast options could have been better.

the pool was closed main reason i booked was for the pool

they said they were still doing laundry and that we would need to wait

working pool, luke warm hot tub, no working laundry

there was no laundry facility, had to go to another hotel

the rooms were a great value and we utilized the laundry facility as well

out of order hot tub. out of order door locks and bathroom. out of order elevators. wifi issues

i had to pay a separate fee to use wifi

approx 7 kids and adults had to exit the area because it was burning

kids loved the pantry and pool

sink drained slowly. i was unable to connect to free wifi.

no kids running the halls