good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the fact the pool could be warmer haha

the pool and gym were nice facilities.

there is a large front grassy area so its a little far to the parking lot

the inhouse breakfast menu and food was great. plenty of parking, good location.

parking lot could be use more lighting

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

we were awoken very early by kids talking and running down the hall

rectly in parking lot) on the first floor

people on the floor above made a lot of noise kids running around jumping off the beds that caused a lot of

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

nice parking, free drinks with stay

a lot of kids running in hallway after 12 night.

a lot of kids running in hallway after 12 night.

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

wifi was terrible. price was excessive. room looked bigger in pictures.

the people staying that weekend left the place in mess, to many kids.

pool and hot tub was awesome

we loved the hot tub and being able to enjoy a pool during these cold months

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay

parking availability

nice continental breakfast

also, the parking was excellent and free

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

not free or particularly good; bar minimal & not friendly

clean and free secured parking!

bar attendee was awesome, felt as if i was in the

great washing facilities for laundry, computer access with printer, pool

couch had pet and human hair all over it and wish the room came with an oven or air fryer.

loved the kitchen with a big refrigerator and the quilted bed

the space and the kitchen feature

the parking lot was full of dog poop.

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

the pool was closed ud83dude41

called downstairs the next morning and was told there were no more because laundry hadn t been done

the room service the room itself was amazing

room service was a bit suspect. took three tries to get our order and it still was not correct.

the hotel does not offer breakfast.

more than anything, i loved and appreciated that it was pet friendly

friendly staff and great common spaces for family to hang out late night after kids were

swimming pool for my kids.

they were rude, my sons couldn t work out at the gym

shower was a little small for me. my key only worked on the room not the doors or the gym.

bar closed

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the breakfast was good and the staff was friendly and attentive

and the gym

i really liked having bedroom/bath in a separate room from the living room/kitchenette.

pet friendly

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

have pool toys for the kids at the pool. prepare the food better. it was all overcooked.

big pull out couch to accommodate kids

but i need to comment that i noticed the staff refilling the coffee pots in the lobby during breakfast by

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

wish they had a laundry room.

paid wifi works for streaming (like netflix) and we couldn t get the free wifi to work - though this

the breakfast was perfect, fresh and tasty

the ev charging station was a plus

the water in swimming pool was not clean

no bathtub in our room and the pool was not very clean and was small.

the shower was huge and i loved the little kitchen the room came with

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

had to make trips to the car for my daughters ( they are 24 and 26 ) not kids and from ny

quiet,room setup, would only recommend hotel to pet lovers (i have slight allergy symptoms)

r example, the hide-a-bed did not have sheets, we didn t have enough towels, ), and the kitchen was not

it must have been laundry or maintenance

pool was not open.

no pool

i am a hilton honors member, but if you are not, you have a pay for the wifi

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

nice easy free parking. good location

the staff were accomodating and i was happy to have bar service

the gym was small but completely

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

i love the free laundry option! this was a very quiet hotel as well.

the gym and laundry were helpful to have onsite

breakfast was great. the shuttle was a life saver.

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

the bar and grill has good food and a nice atmosphere

the wedding venue stage and bar area

we also did room service for

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

- gym needed remodeling (water leak)

the bar was not open on our second night when we returned from an early dinner

clean and conveniently located included wifi and tv streaming was awesome too

being near hospital & having shuttle was essential

in room service

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of

great wifi connection, large comfortable and beautiful

cleanliness and great breakfast

the overall hotel was very clean, it appeared that the kitchen floor area in our suite had not been properly

the gym was clean and well equipped

room service was exceptional and the bathrooms are huge and nice.

the breakfast buffet on the 14th floor was exceptional

good i had room service

access to cleveland clinic and ease of obtaining shuttle service as needed

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

location. room appointments were very nice and comfortable. breakfast buffet was excellent.

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

eyes burning and some kids in out group broke out in rashes

nice fitness center and pool too

pool was down. i had two small kids and that sucked

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

there were places for kids to run off energy

this included reception, house cleaning, maintenance, shuttle drivers

was noisy kids that were running and jumping both nights i was there not the fault of the

nice first floor with bar and tables

we weren t able to visit the bar as we arrived late but it looked to be well stocked and inviting

the pool and it was nice

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

i wish there was room service. i could hear the door slamming to the stairs.

i was told by desk when i checked out that they do not do room service for an overnight stay

breakfast times were hard to keep track of and the bar was not open everyday, which was inconvenient

i like that we can open the window for fresh air. also like the laundry facilities.

a room service person who brought us a rolling bed seems not happy that i requested what i booked for

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks

the pool.

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

s no swimming pool or guess laundry area

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

location, price and fireplace

parking was very limited

that it didn t have a indoor pool

we had to go to the linen/ laundry room to get extra towels

to plug them back in requires gymnastics as you lie on the ground and reach up under the bedside table to plug

wifi was slow and unreliable for a business traveler

the room is clean and the room service is very proactive

the wifi worked very well for my laptop but not on my iphone - not sure why

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

the room i received was not well vacuumed and old laundry baskets were

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

convenient with laundry and gym room

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals,

room was very good and room service was excellent

and kitchen were not clean

on-site parking was convenient

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

i loved the pool table and the jenga set up

room service unless requested

inconvenient parking

close to the hospital and laundry facility on site

i noticed there was on in the laundry

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

the pool, laundry, and gym were open

near cleveland hospital. laundry services

laundry on site

it was nice and very clean. pool area was good. staff was friendly.

the gym and the indoor swimming pool

breakfast was good .extremely disappointed that the pool is still closed!

pool needs to be opened, fire pit was not on.

free use of laundry facilities

blinds let in the parking lot lights at night and the morning sun super early

also we had to pay for breakfast i feel that a small breakfast could had been provided to guest, and your

wanted breakfast to last a about 30 minutes longer.

there were only two handicap parking spaces near the front and side entrances

ice machine worked, laundry room wasn t open, pool was down

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even

there was no towels in the pool area ever!

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

very friendly hotel. the swimming pool and spa were great

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

specifically booked this hotel for the spa bathtub

great breakfast options!

the room, pool and staff.

gym facility lacked weights.

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

no bar or lounge for a cocktail on site.

room had pet hair all over carpet and the staff didn t seem to care much when i brought it up to

sheets beds were terrible, dirty floors shower wasn t clean, no cups, non working ice machines, wifi

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

requesting refund..no wifi bad smell in the room dirty looking bed clothes

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

the staff tried extra hard to please. wifi was ok. price was super.

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

breakfast, gym, friendly hotel staff / front desk

a lot of nice venues in hotel. gym was great. great location.

the vault bar was the best bar i have ever been to

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

the rood top bar is an experience and i loved

the tv didn t connect to the wifi so you couldn t even screen your smart phone computer or ipad

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

only drawback is the breakfast, quite expensive for what it is and only one staff member working which meant

excellent hotel and pet friendly. comfortable room and bed. friendly and helpful staff.

breakfast hours started at 8:30am. we checked out of our room at 8am.

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

hotel bar area was relaxing

the room needs a bit of a freshening up, new carpeting and updated shower, but the fireplace in the suite was

excellent breakfast

i didn't double check but i believe they charge you for gym use which is extremely strange if it's true

i wasn't informed that there would be no room service so we were left to take our own trash out

great valet service and bar and food was amazing as well

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

loved the extra touches with the purity coffee in the room the gym was also nice

the staff is great and also love the bar and food

didn t enjoy the room service option

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

the gym

adjusting ac unit musty odor in bathroom/damp smelling difficulty getting on wifi without joining your hotel

to many young kids

that we didn t like although it would be nice if they had a laundry facility in the premise

in the building was fantastic for breakfast or lunch and 2 min from our room

the breakfast was worth it

bar and lounge on 2nd floor and the choc

the wifi was very slow and to pay an extra for having the speed is not appropriate

nice corner view breakfast was excellent

the bed was great nice tv room service was great

originally added extra items to my room service tab

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

questions cleanliness of laundry

then after our second day nobody cleaned our room or took dirty laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there were no laundry bags for dirty laundry

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

rooms were nice, gym was great and clean presentation.

pool and gym were nice but i couldn t find any place to change my clothes

absolutely a fantastic experience. from the check in to the late check out perfect

staff in the kitchen were wonderful

housekeeping left dirty laundry throughout the hallway til 8ish

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down

service express room service timely and good food

room service too expensive

called for room service never received items, wasn t charged

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

spa as

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular

it was a little like uber eats from a near by deli not from a 4 star hotel kitchen

we liked the burger & bar offer. it was worth it & everything was great

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

cost for wifi and parking

the pool was frigid. the kids only stayed in for 10 minutes because it was, too cold !

friendly staff and pool hours.

nice room, everything as expected. kids had so much fun in the pool!

location and it had access to laundry machines.

missed being able to use the pool.

breakfast had a lot of options. we were on the 3rd floor so it was quiet

place was clean, breakfast was great

pool did not seem clean

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

room service took to long.

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

no kids running around acting crazy

room service isn t the best

breakfast, room, accommodations!

my kids had a great time

beds were super comfy and the breakfast was amazing

hotel has onsite parking

parking lot needed plowed earlier, got my car stuck trying to pull into a spot and had to shovel it

another patron was very rude over laundry facilities and called me many names and nothing was done about it

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

sauna wasn't working, but the pool and hot tub were a nice place to relax and unwind after a busy day hiking

during pandemic, breakfast every morning, housekeeping everyday (with no extra charge)

clean rooms. guest laundry operational.

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

there was a laundry room for guests to use on our floor

girls enjoyed sometime at the pool and it was a quiet stay

friendly staff, clean nicely updated rooms, and a good free breakfast included

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

pool area cleanliness could have been better.

breakfast was not great

bar closed early

i believe our balcony door was unlocked when we arrived, but the security bar was down so i wasn't alarmed

including breakfast and wifi were the only perks of our visit

had to look hard for parking, long way from

needs updated. parking lot needs paved.

general appearance and exterior were somewhat run down. the parking lot had a lot of potholes.

the atrium was very nice, the game room, pool area, play ground area, mini golf was a vibe

they said they were still doing laundry and that we would need to wait

working pool, luke warm hot tub, no working laundry

there was no laundry facility, had to go to another hotel

the rooms were a great value and we utilized the laundry facility as well

i would've known the pool was closed