a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

pool very small but nice

a small but fully equipped kitchen (apt

next to the parking lot, no dish soap or scrubbers available to clean the pots and pans

i was accommodated with early and late check out

breakfast didn

bedding, adjustable heat/ac, very good fitness room, typical breakfast, complete kitchenette

breakfast was very good

the suite was also very spacious and the kitchenette was very well designed and clean

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

breakfast was good. location very good.

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

clean. good breakfast.

breakfast and courteous staff

the pool was great and the kids loved the pool

it must have been laundry or maintenance

beds were very comfortable and free breakfast was amazing

no pool

the beds, pillows, location, staff, breakfast

has an indoor pool and gym

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the pool and hot tub was a lot of fun and an extra bonus i would say

fast break and breakfast are an added benefit! the pool and hot tub were wonderful.

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the hotel restaurant was open and the gym

nice pool

room service, no regular cleaning, or refill of supplies

and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for

only wish hotel bar was open for a night cap.

i always enjoy the esthetics of this hotel. the parking is excellent.

free parking

in this hotel one night when i got charges for this night they included charge that i used the bar in the room

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

nice continental breakfast in a quiet room

music from the bar downstairs until 2:00 am

we were at the end of breakfast, so a little sparse.

and the parking was tight

on-site parking was convenient

big bummer for the kids, that was the reason we chose this location

the cleanliness of the pool. the continental breakfast. the friendliness of the staff!!

) pool/breakfast area crowded with unsupervised kids (where are the parents

clean as usual. great staff. great breakfast.

sunday morning breakfast was fantastic

pet friendly with no fee!

wifi was good for phones, but i tried to connect to playstation 4 to watch netflix but it wouldn't

kids knocking on doors and running

the location was good. nice courtyard. plenty for kids to do.

having access to the pool, bar and pool table offers a very nice touch

overall the hotel was great for the value. kids had a blast.

bar closed

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

close parking all around.

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to re-clean my room, specifically the bathroom (toilet and tub) and i did not get room

did not like the wifi connection i even paid extra for faster speed it did not work at all

great washing facilities for laundry, computer access with printer, pool

loved the kitchen with a big refrigerator and the quilted bed

spacious room, the kitchen was well-appointed and the location was great!

instructions or information on how to light the fireplace

my kids wanted to swim and couldn’t

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

the fact that it is a pet friendly hotel, i will not be returning due to my allergies to pets.

called downstairs the next morning and was told there were no more because laundry hadn t been done

free parking and internet

parking, wifi, security

long line at check-in, tvs and wifi didn't work.

breakfast was excellent

the gym in my room was a big wow factor, ud83dudc4d

chef actually took a request for the kids and they were very happy

the pool wasn't clean

gym facility lacked weights.

dining area and staff were fantastic. coffee bar in morning was great.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

pet friendly

the kitchen was perfect and had everything you needed to make a light meal

the breakfast was good and the staff was friendly and attentive

location and it had access to laundry machines.

wifi worked in the evening but not the next morning

missed being able to use the pool.

very loud it ran fine but was just loud and there was no way to close the blinds to block out the parking lot

room cleanliness. breakfast was good. quiet place

requesting refund..no wifi bad smell in the room dirty looking bed clothes

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

the staff tried extra hard to please. wifi was ok. price was super.

sheets beds were terrible, dirty floors shower wasn t clean, no cups, non working ice machines, wifi

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

the gym and laundry were helpful to have onsite

the amenities laundry/pool and the room set up, location, plus price for the week.

weird bloody looking thing in bottom of laundry basket

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

had our small dog with us and the area for your pet to relieve themselves could have been better

free parking. location in the legacy village shopping mall.

location, free parking, and decor!

gym and pool

poor gym equipment. tiny pool.

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

they have a free breakfast in the morning and a bar in the evening

managers reception, breakfast buffet and the friendly staff.

s no swimming pool or guess laundry area

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

very clean; thrilled to be able to take our pet

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

parking lot

kids running up and down the hallway all night

parking was good and the location was great for easy access to the scenic railroad boarding station

the bedding wasn t in our room for the couch bed so we had to wait an hour for room service to bring it to

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the breakfast buffet was great and snacks and beverages near the

eyes burning and some kids in out group broke out in rashes

screaming in hallways , kids running around , people getting ice from ice

the staff were incredibly helpful and friendly. the pool was great for the kids.

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

i like that we can open the window for fresh air. also like the laundry facilities.

came for the kids to swim always too crowded

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks

everything from the pool to the room

smelled fresh , very clean and quiet despite all the kids because of pool

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

the breakfast was hot and fresh

dog barking for two of the 4 nights kids running everywhere playing tag late at night i asked for coffee and

breakfast was good

we had to go to the linen/ laundry room to get extra towels

the wifi worked very well for my laptop but not on my iphone - not sure why

the pool was not in the sun.

some machine made a lot of noise in the pool area in the middle of the knight

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

laundry on site

the kitchen had all the basics to make a simple meal or prep some lunch

breakfast, wifi, and parking included

the kitchen sink backed up a little but thats literally it

pet friendly and washer dryer plus breakfast amenities

free use of laundry facilities

not enough of handicap parking

location, courteous and professional staff as well as the free full breakfast.

wifi is terrible, worthless to any business traveler needing internet access via wifi

nice gym and 4 hbo

ice machine worked, laundry room wasn t open, pool was down

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the

pool was unavailable , and the key entry from the outdoor space did not work

bar and grill staff are very friendly, and we overall enjoyed the room and stay

wifi was not free as indicated on the website, you had to become a hilton premier member to get the

friendly staff. clean. quiet. comfortable beds. shuttle.

if you use room service it's a 22% gratuity charge and also 2

we also did room service for

employee was accommodating with breakfast and provided me with a ziploc bag to keep my bagels fresh while

there are hot items for breakfast

plenty of parking and lots of nearby shopping and restaurants

they do allow pets but charge $25 for it

the kitchen was nice

my children and i love the gym was open 24 hours

being near hospital & having shuttle was essential

and then i took a shower and there was a half used bar of soap with hair on it

beds were very comfortable and that we had free shuttle service!!

clean and conveniently located included wifi and tv streaming was awesome too

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the dining area and breakfast and lunch area were lovely.

when i asked to remove the mini bar they said they will charge me i was surprised for what, i called room

ditto the breakfast in another restaurant

the room service was really good

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

staff was excellent, let us do an early check in, we arrived early fro out of town

she was able to accommodate an early check in for us

this included reception, house cleaning, maintenance, shuttle drivers

the friendly staff. how helpful the staff was. and the breakfast.

there were kids screaming and running up and down the halls at 12:30am.

shuttle service was another plus

clean , location , shuttle , breakfast , staff

convenient with laundry and gym room

our room service dinner was excellent

thankfully we were able to get a shuttle to the food court at cleveland clinic

the staff was super helpful and had lots of information on the shuttle for my appointments.

nothing stocked in kitchen

close to the hospital and laundry facility on site

i noticed there was on in the laundry

the self service laundry was great and the shuttles to and from the hospital was great as well.

- no laundry bags, no in room directory (e

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

another patron was very rude over laundry facilities and called me many names and nothing was done about it

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

swimming pool, hit tub too small

curtains, only a light shade that let all the light from the outside parking lot outside

a change machine in the laundry room might be nice.

i liked the free parking also

parking was in a dark, alley-like area behind the motel. felt unsafe.

the breakfast

breakfast was great

clean rooms. guest laundry operational.

there was a laundry room for guests to use on our floor

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

breakfast was fantastic. tv was great size. bed was comfy!!! shower felt wonderful.

wifi, even when i paid for upgrade, was not good

staff at the front desk had no idea we booked b/c we had pets

the bathroom was small. there was no breakfast and no room service.

the rooms were not clean and the wifi did not work

the mini golf clubs need replacing and the course was rather dirty and some gross wet clothes or tissue in

the arcade was nice the kids loved it

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the rooms were very clean and my kids loved the pool

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

only thing i didn t like was the gym equipment was actually down and there wasn t a usb port for iphones

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

some sketchy people in the parking lot at night.

throughout hotel pool hours were limiting and area was always a swarming madhouse of unsupervised kids

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

this was a king and a set of bunk beds and kids play area

room service was incredibly over priced.

friendly the staff was when we checked in and the room service was quick for a saturday night

the hotel is not serving room service i assume to covid

the amenities such as the roof top bar and downstairs restaurant were out of this world

the tv didn t connect to the wifi so you couldn t even screen your smart phone computer or ipad

example= no way to wipe down equipment in gym, hand sanitizer pumps not filled, clock broken in room, outlets

the gym wasn t the best

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a

i love that it is pet friendly and so hip

the gym

upgrade fireplace room didn t not work

there was a full kitchen and fireplace

early check in, friendly staff, location.

the included breakfast was very good, also

no gym, empty downtown, not the hotels fault, though it felt soulless

didn t enjoy the room service option

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

loved the extra touches with the purity coffee in the room the gym was also nice

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

staff was trying to keep up but limited kitchen

wifi was bad. breakfast was mediocre.

did not have room service, breakfast was just ok, elevators were broken

that we didn t like although it would be nice if they had a laundry facility in the premise

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

the wifi was very slow and to pay an extra for having the speed is not appropriate

wifi was very poor in our room

bar and lounge on 2nd floor and the choc

the bed was great nice tv room service was great

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

originally added extra items to my room service tab

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

one had the space bar broken

they even gave us an early check in which was great

but instead kids in swim suits headed to the pool only to have the elevators open

it's really just a kids pool

questions cleanliness of laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there were no laundry bags for dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

housekeeping left dirty laundry throughout the hallway til 8ish

she even help us with breakfast

beautiful hotel, we loved the bar area. nice and comfy seating area..

location and set up with the restaurant and bar were convenient

pet policy is extremely expensive, $50 per night, valet is very expensive, $39 per night, and

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the bar menu for main course meals

and kitchen shut down at 11:00 which is when 20,000 + people got out of a springsteen concert

location great bar restaurant great

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and

that the bar was closed after the football game on thursday night

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and

a nice gym