very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

room service meal not piping hot

fantastic location and loved the pool and the gym

breakfast, grounds, swimming pool, helpful staff

occasion for a birthday but i'm not sure i would appreciate the very high prices charged in the bar on any other

no room service

limitied facilities, most closed due to covid. only had a bar and restaurant area.

the spa and pool, the view of the lake, the food, the room service, the smiles of the staff.

hour wait for room service morning reception aren t as welcoming as the evening shift

could only get wifi on 1 device

nice clean laundry and towels

fantastic, staff fantastic hotel fantastic and bar fantastic

arrived at 12:15 and the room was not ready i had asked for an early check in

wifi could be stagnant sometimes so maybe a booster box could help

inside there was a polite informative welcoming staff member and nice lounge bar area

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

ev chargers are only 7 kilowatt chargers so be prepared to charge overnight if you need to

we went for cocktails at the sky bar which were excellent although if going on a weekend would recommend booking

i was racking my brains, then some garlic bread was missed off my room service order

easy to find, good parking, friendly staff had all that i needed

very nice indeed nicely decorated place with great parking - would definitely stay again

handy little bar for drinks which we had outside as it was super hot

hotel was in a good situation for our visit to the golf at wentworth

beds were comfortable .plenty of parking

i asked, i never got a laundry bag

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

was half the size of last years room it wasn t ready on arrival even though i had requested an early check i

the room service dinner was pretty mediocre for the price

plenty of car parking space (free of charge)

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

breakfast was perfect room was comfy bed was excellent

perfect for parking up a work van

have 2 ev chargers that only one worked and you couldn't charge a torch battery

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

me and the partner enjoyed our room and our spa bath was wonderful.

lovely room with spa bath. breakfast served by really lovely friendly lady.

we ordered room service and the food was lovely

building inside and out (far nicer than modern chain hotels); friendly helpful staff and amazing spa bath in

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

the restaurant and bar food were lovely with a good variety of choices and areas to sit including an outdoor

hotel staff at breakfast, swimming pool and spa lovely and warm with great spa facilities which we were not

16 tray charge for room service

restricted timing for kids for swimming pool

we had room service in the evening which worked very very well and the breakfast the following morning was

on the bar was rude and lacked a sense of customer service

the bar had no alcohol in the 1st pump 2nd or 3rd pump why no beer

it has a gym, pool, steam room, sauna, spacious bedroom and lovely staff.

quiet location easy to find with really good safe parking

we had 5 kids in our group and they helped and served us with big smiles

receptionist and kitchen staffs were very sweet and helpful

told when we asked several weeks in advance that there was no festive menu, told there was a kids ordinary menu

a thing out of place, lovely staff and stunning room and view, room service was quick and

the haven provides a car parking space for your use during your stay

car parking is available onsite and access to the owners lovely garden is a bonus

it was clean, warm wifi worked well

tight parking.

beautiful location, super clean, easy parking, great hosts

and sticky laundry labels on the bed sheets

the pool was lovely and warm bed is so comfortable

kids loved the fish tanks and the pool

the wifi in our room (231) was very iffy - only able to get any signal sporadically and then not fast

staff excellent, superb car parking capacity, good access

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

stayed at the beautiful main house in a lovely estate with plenty of parking and friendly staff

breakfast is excellent

a little tired and untidy in places, could have done without the carpet being hoovered while eating breakfast

wifi works ok, in the rooms

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

laundry delivery truck outside my room added to noise, but was quite brief

a/c and laundry room dryer under our bed room and was put on at 6am every morning ud83dude21this is not

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

service, parking and there was a lift

location for local golf clubs

the bar feels a bit stuffy (old fashioned)

early check in

location for the golf day i was attending the next day

i think it would be more appropriate if any guest uses bar or restaurant the workers jut make them pay before

were staying in a suite that was supposed to be for a family (2 adults/2 kids)

easy check in and out with none of the corporate hotel queue, hang ups or extra parking fees

very little for kids

only down point was the bar in the hotel was closed

the staff were welcoming. the room was comfortable. the menu in the bar was good.

property has plenty of parking as you turn off the road , the entrance was just a short walk away with lots of

lovely home made food and homely bar to relax after work

room with free wifi, close to a railway station

on a busy night in the bar or garden it would be quite noisy

the laundry was not returned, bad service.

the kids loved the events

spectacular spa and excellent service

by me with proof of email confirmation stating that room rate quoted was including the two kids, they referred

someone opened the main stable door from outside, making a sudden door shudder, which with small kids can be

locker rooms were not clean the sharkies reef was also dirty room service served a previously used open mustard

great facilities, dog and kids friendly and lovely welcoming staff

great for families with young kids

room service food needs better food taste

kids love playing in the swimming pool and game room

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

parking directly outside and free closeness to ascot and pga championship quality food and

was nice, travelled with kids after lego land, stayed over night

the hotel is a wonderful victorian building in a well kept, attractive rural setting with ample parking

early morning i was woken by a hotel worker moving huge blue laundry bins around right outside my window

laundry was left in piles in the corridor.

we were told we would have laundry by monday evening (christmas eve), but just managed to get it five minutes

staff were brilliant ,we were there for a wedding and the young boys behind the bar and the manger went above

staff excellent and offered room service menu, which was very good

be made aware of where the fire exits are and that there is no breakfast and that there is a kitchen towards

really good wifi

the wifi worked perfectly

weren't told there was a communal kitchen on the first floor with a microwave, which would have been handy to

the kitchen concept was great

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

wifi was down when we were there which could have bothered some people

staff were very helpful especially laura who was on the breakfast reception and made sure my poached eggs were

breakfast. my kids loved it. beds comfortable and linen crisp.

sadly it was not clean either although the bedding laundry was perfect

stayed here before but this occasion did not live up to expectations - ordered a kids meal and it was dreadful

30 minutes wait for breakfast once ordered. problems with room service had to be sorted

oh and parking was also included

the wifi was very

food room size laundry

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

the room needed updating to the standard of the reception and bar area

room comfort, gym, most of the staff, breakfast.

spa was lovely as was the outside pool

is a beautiful hotel located in a wonderful forest surrounded by trees and golf courses, it has great facilities

room service

wifi was a bit hit and miss in my accommodation

so often room service is a complete rip off the world over, but the approach here is a welcome change, as

staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

setting, full of character four poster bed was fabulous and spa bath was a real treat

spacious room

the staff were excellent, superb breakfast, great bar area, and the rooms are lovely

wifi a bit slow

location, just off the m3, and the rooms are a good size, there's free parking and you're only a short journey

easy check-in, free parking in public car park if you

wifi was frustrating but also recognize my work laptop has quite tight security so that may have

fantastic bar service from amy and her team, great food clean and also a wonderful breakfast the following

nice bar and staff

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

even the bar tender was friendly and made us custom cocktails

lovely spa and gym facilities - my wife was raving about her 70 minutes body massage

no room service out of hours

room being next to the laundry and having washing machines spinning late at night

cold i ll-equipped inadequate room next to noisy laundry room, only patchy 4g in room, shower was in room not

the menu looked far better than it had previously, the bar had been partially modernised

quiet peaceful easy n quick check in friendly staff nice parking facilities

bar staff were exceptionally welcoming and friendly

the breakfast options were fab and the facilties including the play room and pool were

pool, the breakfast, the location and the staff

loved every minute. rooms were great for the kids

the swimming pool the play room the entertainment the room

kids enjoyed looking at all the figures in reception

they forgot to bring our extra fan and kids activity packs.

comfortable bed. plenty of parking. very nice well kept grounds.

the staff rallied round to ensure a ground floor bedroom, parking and wheelchair making our stay truly wonderful

breakfast was great as well and it would come in a ready made plate so everything was fresh

loved everything, the grounds, the food, the pool, the pillows, it was extremely clean

laundry, crockery left outside our room on arrival at 3pm

good location for attending the golf at wentworth

the parking lot is too dark at night, and the signs to exit are too small for a first time visitor

is no spa here, just some standalone treatment rooms, which was disappointing and not the impression we

car parking. when other functions were on it made it very difficult to find space to park.

no laundry facilities

there was mountains of dirty laundry outside our room window

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

room was nice,nice spa.had great time with kids.

only 20 mins free wifi

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

large laundry trollies living in the hallway less than attractive

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

think we may have been above the laundry which had machines going all the time