laundry was easy due to the laundry matt kiddy corner to the hotel

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry right next door was handy too

wifi reception was poor

location, great bar and restaurant, very friendly staff

gave my baby's clothes to the laundry service for washing

there's no longer use of a pool

amenities such as bar, restaurant, pool access and gym represented

on arrival to a room with a view, given a later checkout time as requested, excellent gym and sauna facilities

good wifi

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

laundry baskets still blocking the corridor at

there was laundry all left in the corridor

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

shower pressure was rubbish and a weak wifi

has available parking and a good restaurant

wifi was unreliable

car parking onsite is free for house guests

room service experience not good after arriving late settled into my room and wouldn t take my

exceptional staff, beautiful decor, well stocked mini bar & fresh milk in the fridge!

hotel (pub with rooms) is ideal for visiting kew gardens, on bus routes and has off street secure parking

location. parking. staff. very comfortable.

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

wifi in the room was a bit hit and miss, ok downstairs

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

room, breakfast, staff, surroundings were all excellent. very helpful arranging a taxi too.

the staff again who decorated our room entrance for my partners birthday with a balloon and rose petals

we especially loved the pool and jacuzzi and the 24 hour gym, everything was exceptionally clean and the pool

nice location good parking nice room comfy bed

clean, great facilities, easy check in and out, good breakfast and easy parking.

would have been a lots better if you did not have to keep re-signing into the hotels wifi every time you wanted

room service very poor

s not to like, staff went the extra mile for us, made us feel like queen and king with room service, fantastic

great food and wonderful room service

room was a great size everything was clean laundry was lovely and fresh

no information sheet or folder giving information about meal times, wifi etc no chair in room

great bar on the ground floor

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he

staff = especially romanian lady- didnt catch her name but she was really good with the kids

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

wifi was a bit slow, also the room service says collection which was slightly confusing at first

in, there is an open plan reception which is confusing and looks untidy, booked an early check in but they weren

pool could be a smidge warmer, parking sign needs to be bigger from the main road

wifi

comfortable beds, great pool

we didn't eat there but the bar area looked great

spacious apartment, in-house free laundry facility and scenic surroundings.

wish there was laundry in unit

also a gym and laundry facilities if needed

laundry in basement - 5 to wash and dry a load

laundry facilities and gym were both available, but both very small, and away in a corner of the

decor is absolutely stunning and the room is equipped with everything you need and has a seperate laundry room

the washers and dryers could definitely be better maintained, although they provide ample laundry detergent

the basement laundry was very handy

laundry room was a big asset for a longer than average stay

everything! facilities in room, having a laundry, comfort, location, cafe, design, staff, ethos.

no room service request card in room

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

the food is amazing, and full restaurant menu is available as part of room service which is great

very nice rooms, clean, loads of parking space and free of charge

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

36, ground floor: next to laundry, smell of detergent overpowering

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

the location of the room could be better. one window was facing the laundry and service exit.

wasn't told it was right next to the rubbish collection and laundry truck pick up area

staff at reception and in dining room at breakfast were charming, welcoming and helpful

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

laundry facilities on site were also helpful

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

laundry facilities were expensive

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

a room overlooking the laundry

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

15h no linen from laundry, entering room at 16

the hotel laundry was directly outside

laundry service was quite expensive, so there is a reasonable and good laundromat close by as well

20 laundry lorry reversing outside and engine

no safe inside the room 2) no self-service laundry service 3) entrance of the hotel is not facing the main street

no facilities to do your laundry, instead, we had to pay around gbp 100 to get them laundered through the hotel

breakfast and late check out as an ihg member

i somehow expected in-house laundry facilities, not an outside service provider

don t get fooled by the laundry bags, they do not have a laundry service

onsite laundry facilities

maybe, more options for the breakfast. i mean we ate each day the same things.

we asked for early check in and parking and were very pleased to get both

they do laundry but it came back damp and smelling of cigarettes

untidy interior with laundry bags and too much clutter that should

wifi that worked, and wasn't just a hotspot

the location was very convenient for me, 10 minutes walking to ealing broadway and nice breakfast served in

our pet was very comfortable and the staff provided with everything we needed to make it so

not the end of the world and i got some fresh towels from the laundry cupboard

and effective but, apart the guests, it's also used by the staff for transporting to/from the laundry all the

amongst others, we found a previous guest dirty laundry in a cupboard under the sink and the extra pillow in

they advertise laundry facilities, but when we asked, we were told that there was only a washing machine & no

was tattier than i anticipated, we were in a basement room, no natural light, by laundry facilities the room

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

the room service was quick and efficient and affordable

room service food was delicious

very friendly and helpful staff. comfortable room. excellent breakfast.

we had the family room for our 4 grown up kids and for ourselves we had the cozy room - both were just perfect

laundry process very odd but reception staff recovered the farcical situation

we also experienced some problems with laundry as our clothes were returned to us dirty and no proper explanation

instance that we find out cups not washed after returning from our day trip, and back of dirty, laundry and

poor selection of tv channels, laundry and breakfast very expensive

hallway dirty laundry bags not picked up

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

they don't have wifi, but we expected as much.

good for value. clean bedroom and enjoyed the breakfast

we had a continental style breakfast, and it was just right

was only toast, with jam or butter available for breakfast or cereal would have been even better if there was

laundry fee is high

the gym could have more equipment, but for a hotel gym it was ok

please could i shout out to mahesh for giving us our arrival cookies, organising the breakfast and giving us

room service very fast and also friendly staffs that brought the food to my room

only issue was having problems with the wifi

didn't use the wifi really

wifi didn't work

the tapas bar which is part of the hotel is simply superb - it was so good i ordered seconds

the hotel itself was fantastic, with a lovely bar and restaurant downstairs

wifi did not work with mac so used my personal hot spot

shops and concerts ***** , plus a secret cocktail bar below

room service was extraordinary

free wifi

joe's teas a revelation a proper mini bar / a proper hair dryer iron / ironing board all

nice to be able to order room service until midnight

the room service was nice and quick and the whole check in and out was smooth

very limited room service

and room service really good food

love the town. staff was nice. hotel was quiet. accommodating with kids.

the wifi in the room was not stable enough for a zoom meeting

great location, tesco and laundry mat so close

the hotel and its staff were brilliant me and my kids will 100% be returning it’s great

the kitchenette could be better equipped.

lack of cutlery/ kitchen utensils such as a tin opener or bottle opener

all new furniture and kitchen, carpets and flooring

parking available

wifi is a bit hit and miss, mainly a miss for our stay.

mini bar was well stocked and the shortbread in a little jar with personalised message for the kids was a nice

just could not get consistent wifi.

family room was excellent and the kids particularly enjoyed the toy box that was in the room too

wifi was a bit slow but it was all okay at the end.

and give us all information about transport and give us free adapter, breakfast was good, free wifi and fridge

breakfast was simple but coffee was good, wifi was good, location was near to markets and parks

staff were really lovely and accommodated our early check in!

the room was nice with a very comfortable bed and good wifi reception

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

the bar staff make mean smoothies and the breakfast was hot and fresh

the gym is on level 2, and despite our room being quite far away the sound of people repeatedly

the hotel itself was really nicely done, the bar downstairs was really nice, the gym facilities were good

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

sky tv was a welcome addition , tea and coffee facilities were v good , room service food was delicious

huge thanks to the receptionist who was so lovely and kind on friday night and who brought me room service

the car parking is convenient and free and wifi is good

no laundry service

wifi

staff was friendly and wifi ran ok.

breakfast by 10 mins as no indication only on toy piece of paper with wifi code on which i didn t

no wifi in room. bathroom way too small. breakfast same everyday. only eggs and toast

seemed to be moving laundry etc as i saw the bags in the corridor

we were also next to the laundry room which was in use throughout the night

bags of laundry outside our room a few times

reception a bag of laundry to be done and when collected, it was still unwashed, very disappointing

i also asked about laundry services and the one man seemed confused even though a sign in the hotel room said

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

complimentary use of the indoor pool. fast free wifi in room. good location. good aircon.

pool

wifi good

near groceries, self-laundry shop, westfields shopping centre for some shopping and food, bus and underground

in but on the first day we were only provided with 4 towels, we asked but said they ran out and laundry delivery

on the first morning, i was heading outside and was hit by a bag of laundry that a cleaner had thrown down the

when asking at reception for more we were told the laundry room was closed as it was late, went back the next

hotel itself was somewhat untidy with stuff lying around, inc dirty laundry and had the look of a place where

that laundry (whether clean or dirty i m not sure) was sitting in random hallways

big laundry bags always on corridors and down the stairs

delivery/pick up of laundry on the last night woke us up, about 11

room was in the laundry cupboard so was very tricky to get in and out of

there are grocery store and coin laundry just cross the road

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

location, staff, rooms, bathroom, breakfast, price - everything amazing and we will definitely be

site coffee shop / cafe & 24 hr reception desk, tv & wifi, comfy rooms with iron, good hanging space, lovely

very helpful staff and well equipped rooms which were comfortable. good bar service .

london) bus stop, great helpful staff, excellent customer service mentality, smart tv and free wifi (that works

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

lovely hidden gem with a bar downstairs to relax highly recommended

room quite small, weak wifi signal strength in particular room

was very bad to much money for the room and not really friendly as i never got proper room service the worse