to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

comfort & privacy. the wifi didn t disappoint.

room service didn t understand english

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

was very bad to much money for the room and not really friendly as i never got proper room service the worse

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

wifi access didn t work - didn t need it so didn t follow up

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

food was great in the bar area

is free use of the gym with pool which is a great bonus

friendly reception, able to book late check out easily

cheerful relaxed atmosphere, interesting decor, food available, pet friendly, great staff

s it is absolutely brilliant that the hotel is pet friendly and our very well behaved 6 month old labrador loved

there is a gym to exercise or a bar to have a drink and both are open 24/7 so there's something for everyone

free wifi

great rooms and facilities gym, games all included in price.

easy to access, a self-service laundry, price was great.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

there is a laundry with washing machines and dryer available for a small fee which we found

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

we requested a late check out and got it free of charge

room service isn t available and there is no phone in the room

helpful staff. kindly an early check in was provided.

laundry services

the location is perfect for an overnight stay before taking a flight, the bar and sky bar make it feel like

gym - was small but quiet, well stocked with treadmills, some other cardio machines, a cable

sky bar is absolute hit, especially when you travel with kids

noisy restaurant. allowed kids to run around screaming.

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

bed was hard and had a small duvet on for 2 adults

everything and all staff members. good bar and food also.

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

to locate and ideal for parking on the front of the property

are 4 on-site parking spaces at the front of the house, allocated on a first come, first served basis but

location and cleanliness . free parking . near public transport

parking was easy, some snacks and drinks available, everything you need for a short stop over

parking could be an issue if full. hopefully they will get a fast car charger.

no laundry

pool bar closed at time of visit

the staff very helpful and printed off our boarding passes which was most appreciated, the indoor pool kept the

late check out time

very good sports bar and food

no laundry facilities

i loved having access to the pool, sauna, jacuzzi and gym from 6am till late at night

no spa treatments

excellent bar and staff

great location near heathrow. stayed one night and was great. food on site and bar was handy.

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

frustrating because we had just come from a long flight and i really wanted to get the kids to bed

room was a great size everything was clean laundry was lovely and fresh

very accommodating friendly staff. plentiful and very tasty breakfast. rooms comfy and clean

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he

good breakfast, friendly staff

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

the kids are so happy especially they set up the room as a mini surprise for my son's birthday

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

everything kids & me loved the fantastic food location & facilities as well as luxury

alan saw we were very tired from our trip to the hotel, with lots of baggage and 2 young kids

nice hotel and great proximity to the airport. good bar and restaurant onsite

it would have been nice if there was still a bar open for service

spa not worth the visit, pool and sauna only.

our kids loved the pool

funky decor, the friendly staff, the pool and steam room

food in the bar was too expensive for what it was. drinks were expensive too.

gym, food selection, bar, room everything !

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

i didn't use the gym, but it was a pretty good size, and a lot of people were using it

with kids in the car after a long flight, and it being late night we had to pay a lot extra for an

modern and clean room. great room service.

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

staff was helping and parking was good.

he explained where the room was and explained about the gym

hotel itself is super beautiful ,its surrounding gardens restaurant and bar will take you in the wonderland

the drinks in the mini bar were a little pricey

having the on-sight laundry was also a bonus

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

proximity to heathrow and it had laundry facilities.

comfortable bed and good air conditioning plus a handy laundry

walk from terminal easy has a guest laundry self serve

clean, great facilities, easy check in and out, good breakfast and easy parking.

clean and comfortable, decent gym, great food

they permitted a late check out and the staff were eager to assist whenever they were approached

gym could have been better pretty small and little clumsy

i think because of the gym fitness sometimes you hear loud weights dropping so no earthquakes ud83dude05 one

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

close to the airport. a park with playground for kids behind the hotel was also a plus

the staff were super polite and friendly. i was offered complimentary late check out and parking

it was the absolute perfect place to rest, and really late check out time

sky did not work and the wifi

no room service request card in room

location was very good, breakfast tasty, coffee fabulous! late check out no problem

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

no laundry facilities or laundromat close by

laundry facilities were expensive

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

no hair dryer. no laundry bag.

room service and breakfast.

very helpful as i was traveling with my elderly grandparents and young kids

very kids friendly. the staff were amazing. the location is wonderful.

we used the gym which is very good, you need to have access to it added to your room card

had a self laundry as well

the property also had a well stocked gym, laundry facilities and decent restaurant on site

the laundry was good but only without the detergent...we have to shop for it.

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

great to be able to use the laundry for washing

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

the only difficulty i had was that there is no early check in option and i arrived at the hotel 6 hours early

great location, lovely staff nice modern clean rooms and breakfast fab

- location of the hotel - security systems - compact but functional rooms - good wifi

good breakfast/wifi was good and easy to access

laundry facilities and gym were both available, but both very small, and away in a corner of the

a very modern facility. gym. free laundry facility.

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

gym room and laundry room too dark

also a gym and laundry facilities if needed

nice clean room - the kids loved the pool.

room service not great

family room all laid out well and kids beds made

lovely pool and gym

depending on the day this can be very affordable for a spa break

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

had to go downstairs to order room service.

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

i think it slipped through from the laundry company and just got missed when making the bed up and probably

room service brilliant

very happy that the pet was allowed in. much appreciated.

warm welcome, easy parking, very clean and comfortable room, delicious room service meal

the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area

the hotel itself is outstanding set in it's own grounds with parking - a godsend

all room lights blazing, overpriced breakfast and restaurant options - claimed high speed wifi in all areas

hotel is very basic and the wifi comes and goes

gorgeous place, perfect location, parking free and on site and staff were so friendly

gave my baby's clothes to the laundry service for washing

is great, and with better management and motivation of the staff, and a genuinely welcoming pet policy that didn

breakfast was amazing. the bed was super comfy x

bar staff very friendly

the hotel gym is very big with a good variation of equipment

if i could improve anything it would be that the bar remains open later (although not too much of a problem as

nice hotel, conmfotable rooms and great restaurant and bar

on reaching there we found out our kids couldn't use

beds were very comfortable, the air conditioning was excellent, and the free wifi was excellent also

rudimentary and expensive room service

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

noisy outside from early morning with laundry trolleys and bins being wheeled past!

the price, i was expecting a more luxury stay, while the spa was nice, there were dirty bags of laundry left in

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

best bar around, roomy but cosy, with lounge seats and plenty of tables

cosy olde worlde bar and five minutes from walk from kew gardens main gate

free efficient wifi

just could not get consistent wifi.

room was clean and staff were nice to us and the kids.

room service was convenient

) it was as close to the disabled parking bay as is possible making it easy to

fantastic location for kew gardens and on site parking a great bonus

the food at the restaurant was excellent quality and reasonably priced and room service is available

adequate car parking nice atmosphere friendly staff

wifi in the room was a bit hit and miss, ok downstairs

bed, reasonably priced minibar and snacks, cozy pub downstairs, friendly staff who allowed us an early check in

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

you have to pay for wifi

paying for the airport transportation and wifi.no breakfast included.

restaurant was closed, but the bar meal was delicious, and very well presented

excellent location for heathrow terminal 5. late check out was much appreciated.

untidy interior with laundry bags and too much clutter that should

they do laundry but it came back damp and smelling of cigarettes

english breakfast was simple and delicious

comfy beds, good breakfast

ok but breakfast is small portion

when checking in lots of dirty laundry carts in the hall

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

very easy to get to and from the airport in the early hours of the morning room service had lots of

up on the bar terrace was amazing seeing the planes take off

they didn't have laundry

staff were very friendly and helpful, bar was fairly priced local shops and services near by.

the bar was closed

wifi was a little temperamental.

i liked our family room, it was very clean and tidy, also having a bar downstairs was a big plus

there's no laundry service

no on site laundry service

noisy estates/laundry yard banging early in the morning and during the day

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

15h no linen from laundry, entering room at 16