very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

room service meal not piping hot

fantastic location and loved the pool and the gym

breakfast, grounds, swimming pool, helpful staff

occasion for a birthday but i'm not sure i would appreciate the very high prices charged in the bar on any other

no room service

limitied facilities, most closed due to covid. only had a bar and restaurant area.

the spa and pool, the view of the lake, the food, the room service, the smiles of the staff.

hour wait for room service morning reception aren t as welcoming as the evening shift

could only get wifi on 1 device

nice clean laundry and towels

fantastic, staff fantastic hotel fantastic and bar fantastic

arrived at 12:15 and the room was not ready i had asked for an early check in

wifi could be stagnant sometimes so maybe a booster box could help

inside there was a polite informative welcoming staff member and nice lounge bar area

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

ev chargers are only 7 kilowatt chargers so be prepared to charge overnight if you need to

we went for cocktails at the sky bar which were excellent although if going on a weekend would recommend booking

i was racking my brains, then some garlic bread was missed off my room service order

easy to find, good parking, friendly staff had all that i needed

very nice indeed nicely decorated place with great parking - would definitely stay again

handy little bar for drinks which we had outside as it was super hot

hotel was in a good situation for our visit to the golf at wentworth

beds were comfortable .plenty of parking

i asked, i never got a laundry bag

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

was half the size of last years room it wasn t ready on arrival even though i had requested an early check i

the room service dinner was pretty mediocre for the price

plenty of car parking space (free of charge)

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

breakfast was perfect room was comfy bed was excellent

perfect for parking up a work van

have 2 ev chargers that only one worked and you couldn't charge a torch battery

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

me and the partner enjoyed our room and our spa bath was wonderful.

lovely room with spa bath. breakfast served by really lovely friendly lady.

we ordered room service and the food was lovely

building inside and out (far nicer than modern chain hotels); friendly helpful staff and amazing spa bath in

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

the restaurant and bar food were lovely with a good variety of choices and areas to sit including an outdoor

hotel staff at breakfast, swimming pool and spa lovely and warm with great spa facilities which we were not

16 tray charge for room service

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

we had dinner the night we stayed which was so nice and breakfast was amazing included with the room

difficult to find parking space during busy time.

great bar and menu, staff were brilliant

looking for a reason to come back with no kids

parking was easy and staff on reception were friendly

room service was a nightmare

wifi was a little patchy even in the ground floor public rooms

i tried to get an early check in and late check out, but they kept saying to call in 1no hour, to the point i

on arrival, we were presented with a delicious treat and little goody bag for the kids which absolutely set

especially loved the grand fireplaces and exquisite stained glass windows

all it would take is a room drop of a note to those rooms to make them aware and prepare their pet for the noise

wifi could be better but could say that about alot of hotels

a nice bar with terrace to sit and enjoy evening drinks and snacks

bar food was tasty and afternoon tea was delightful

parking space and garden to sit out in

beautiful location, super clean, easy parking, great hosts

it was clean, warm wifi worked well

car parking is available onsite and access to the owners lovely garden is a bonus

nice to have a reserved parking spot

and sticky laundry labels on the bed sheets

the fish tanks were a big hit with the kids (and adults

spots so if out for the day it became a bit awkward as my friend had to drop me off and go find a parking place

ordered room service, service was excellent and food was delicious

location, fantastic facilities and services lovely feeling about the place swimming pool and gym ideal and free

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

free parking and wifi are a plus

breakfast was excellent and the staff were very friendly and helpful

a little tired and untidy in places, could have done without the carpet being hoovered while eating breakfast

liked the style of the buildings and there was a lovely bar area and the grounds were beautiful

towels didnt get changed and when we arrived on the first night at 6 the bar and restaurant was closed for

large family room, clean, easy check out process and good parking access.

no room service was available but help was given to us for ordering a take away

the bar was literary locked

plenty private parking space

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

laundry left outside my room for 24 hrs

good parking ability

customer service was perfect and room service very quick!

gym was closed as this part of the building was being upgraded, i wasn't informed of this before my

the glasses for the breakfast needed cleaning as they were all not properly washed

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

laundry delivery truck outside my room added to noise, but was quite brief

we were sent to the basement which was very cold and we were next to the laundry room, we were then moved to

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

room was above the laundry

wifi hard to pick up in room, better in bar and reception area

on the patio, sipping a beer watching the kids run around the garden after a very hectic

good iron, good tea, good parking, ace location

large bathroom, practical with kids

lovely location. attentive staff. free wifi.

wifi is not very good in the bedroom

pricing, 20 additional charge for pet, only to find the roomy was scruffy with a chair with an unpleasant

lovely traditional hotel lovely grounds plenty of parking very comfy bed

20 per extra bed for the kids but worth it

chairs in the suite were very uncomfortable no instructions on how to use the jacuzzi bath room service closed

parking was ample and right next to the pub

nice big car park lovely land lady very hospitable the best doom bar in britain amazing

friendly staff, especially at the bar and restaurant

on a busy night in the bar or garden it would be quite noisy

is a clean inn with a good bar and lovely garden

the laundry was not returned, bad service.

the spa was perfect for a quick break while the children enjoyed an hour at the incredible kids club

somewhat similar has happened at the piano bar one evening when a person walked in

gym area could have been a little bigger but that was all

tv was at a strange angle on the wall and the gym wasn't brilliant.

for families with kids, our 4-months old was loved by everyone in the hotel, could swim in the pool for the

yes it is a little pricey but so worth it for the extras; valet parking, water bottles and healthy snacks

the kids' swimming pool is brilliant

breakfast was a lovely experience

at the restaurant and bar are not reasonable

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

service from all the reception, bar and cleaning staff but especially rosie, supplying drinks to the garden in

there was plenty of free parking, and the air conditioning was excellent especially appreciated on such a

we ordered room service and the food was brought up quickly

early morning i was woken by a hotel worker moving huge blue laundry bins around right outside my window

laundry was left in piles in the corridor.

we were told we would have laundry by monday evening (christmas eve), but just managed to get it five minutes

room pet friendly but nowhere to put poo bags

real ale in the bar obviously does not sell very well as the pint i had was vinegar.

really good wifi

amenities are good, wifi, kettle, fridge, lots of coffee and tea, and toiletries

great to have a shared kitchen so you can easily cook your own food

there was a guest kitchen with lots of facilities and breakfast

the kitchen concept was great

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

friendly reception, room was just what i needed and all set up for me and my kids.

there was a gym but didn't use it as checked in around midnight and had to leave early

convenient access by car. restaurant and bar as well as the 24-hour gym are great!

sadly it was not clean either although the bedding laundry was perfect

stayed here before but this occasion did not live up to expectations - ordered a kids meal and it was dreadful

difficult to connect wifi

of breakfast clean and tidy room attendant and friendly staff great location free parking

location was ideal and free parking was included

food room size laundry

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

the gym and pool here, gets me out of my room and doing something productive when i'm staying in

having to wait at the bar for 15 mins to order room service - but it was worth it. !!

room service

times we ve stayed here we ve had issues when trying to order room service

my partner booked golf and was not able to attend due to the weather but we were not notified prior to attending

open air parking

in and outdoor pool, gym, spa, restaurant

staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

us and made us feel really welcome , she asked if we would like a drink (hot or cold ) in the bar area after

had a few issues when i originally arrived (no battery in the tv control, couldn't read the wifi password) but

parking was easy and the grounds very pleasant

wifi free in public areas and in my room

is a shortage of on site parking however there is plenty of outside parking at the weekend

the spa area is dimly lit and quiet

great location for m4 motorway, great underground parking facilites, comfortable, clean rooms, friendly staff

very clean & quiet. the breakfast was excellent. the indian menu was delicious.

v parking is not restricted to ev vehicles only so any car can park there and had no option but to

on arrival offered a bike rack in the high street and then an unsecured space in the laundry room

with no view, very low ceiling, noisey location above service area, health and safety issue laundry stored in

the room was lovely but was a shame that the laundry bags were just outside the door

really characterful bar and restaurant. room was spacious and well designed.

staff went above and beyond for an early check in. breakfast, facilities, and room top notch.

the bar was ok but should be more like the pub that it is

having a doorway from the rooms straight into the bar is great

it says free wifi, it would be better to pay and have a good

good clean basic accommodation with excellent bar and restaurant facilities.

clean good parking friendly staff

the environment , employees , facilities , gym, spa, welcoming , the food ud83dude0dud83dude0dud83dude0d , the

the outside pool was out of action but that was explained due to new tiling being done

going with two young kids you do wonder what the service would be like but it was exceptional

the facilities: spa, pool and gym are all very good

breakfast amazing. hotel spotless. staff super friendly

laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

great hotel and location but spa was closed

the wifi reception was not good at all. it was on and off and fairly inconsistent.

i am too happy to have a early check in since we landed in uk in the morning

cold i ll-equipped inadequate room next to noisy laundry room, only patchy 4g in room, shower was in room not

room being next to the laundry and having washing machines spinning late at night

lots of parking

forgot to ask in the pub for the wifi code on arrival and could of done with it when i got back from night out

the wifi in the room i was is very poor

breakfast was lovely

lego in the room and the challenge to unlock the safe made the kids very happy

the breakfast options were fab and the facilties including the play room and pool were

the kids loved the pirate splash pool and the huge lego playroom

kids enjoyed looking at all the figures in reception

fun activities for kids and the whole family

the spa treatments were disappointing

free parking available, as well as 2 tesla charging points

the kids made best use of the bicycles, gym, and pool table :-)

bathroom, gym and spa facilities (although clean) tired and outdated

laundry, crockery left outside our room on arrival at 3pm

wifi would barely connect

during the day when we were by the pool, we were told that the kitchen wasn t working which was disappointing

is no spa here, just some standalone treatment rooms, which was disappointing and not the impression we

there was no qr code in the room to use the room service app

no laundry facilities

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

there was mountains of dirty laundry outside our room window

use of pool for a small charge

kids are easily entertained in the pool at a very affordable cost

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

think we may have been above the laundry which had machines going all the time

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,