down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

wifi did not connect at all in single room

we stayed at this hotel to attend the pga golf championship at wentworth

friendly staff lovely room great breakfast excellent location

the private doors for laundry/house keeping are worth avoiding

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

lounge area and bar facility

lovely breakfast the next

nice outdoor area for a drink at the bar when we arrived awaiting check in

location of my room 417 - view of the laundry carts!

but must admit i didn t understand why receptionist told me bar closes at one am and it closed at 11 and was

updating the main hotel rooms, hence the bar wasn t open.

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

the bar and restaurant downstairs are also very good with them being all good for us to take the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

fab breakfast with huge amount of

wifi and cellular data do not work well in the building

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

was good and the wifi fast and easy to use

lovely staff and super fast room service

due to covid there was no room service which was fine but already very limited tea and coffee and had to request

staff were very attentive, friendly and professional in each department, chris in the spa looked after us all

noise from laundry during the night

laundry cage crashing past our room at 6

ready for us before 3 which was great , the hotel is so pretty the room was lovely, and a nice bar that stayed

brilliant bar and reception

suitable for families and pet friendly

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

very little in the way of facilities ie no bar or restaraunt

wifi or password untill we left

went for swimming but some kid had pooed in the pool, so told us to get out and we could not use it

good value price. great lego pieces on room walls. parking is a stone throw away from hotel.

entrance area (parking and little road) seemed a bit underwhelming and scruffy

the cost to us , for a working stopover was great value for the quiet room , proper shower & easy parking

breakfast was lovely

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

large laundry trollies living in the hallway less than attractive

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

think we may have been above the laundry which had machines going all the time

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

no laundry service or clothes washing machines

lack of gym/swimming pool facilities

as a family of 2adults, 2kids and a baby this was much appreciated

room service forgot drink order to bring just gave food and left after 30 or 15 minutes i called to

wifi was down and they coukdnt fix it, even though theh said it would be sorted by the morning

wifi should be free in the rooms. rooms are dated. steam room was poor.

they gave us a menu for the other restaurant so the kids could have a pizza while we were having our meal

they gave us a menu for the other restaurant so the kids could have a pizza while we were having our meal

all staff very helpful from reception, bar staff, restaurant staff

we had free access to the spa & gym

there is a bar below and restaurant on the higher floor where you can get food or where you will get your

little selection of breakfast for all, kids entertained with football table and various games around the lobby

wifi was good

room & bathroom was very clean however the carpet had human hair on it in the bedroom

staff were friendly and it even had a gym that we were free to use during our stay

was able to do laundry and younger guests could play playstation upon request

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

the small store inside from which you could buy laundry etc , the cleaning staff was good

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

breakfast was also fabulous, loads of choice from the buffet, or you can also order from the menu

the gym is very well equipped with everything you could need, whether it be strength, cardio, pilates,

kids activities, environment, food ud83dudc4dud83cudffb

the hotel grounds hosts wellness walks, there is an outdoor gym, tennis courts

the service was incredibly slow - they seemed shorthanded on every front, especially in the kitchen

we were traveling with a few kids, and there was an issue with our room that initially caused us some concern

thing was fine except a mix up with room service for breakfast we onlyr eceived one breakfast 13 was suposed

from the warm welcome in every department to the extra comfy beds, spacey bedroom and facilities, kids welcome

very limited room service menu choices.

pool was handy great for the kids

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

nice spa and swimming pool, well equipped gym

friendly and helpful although when we checked in we weren't told about the leisure facilities or wifi, it was

spa was great, we booked a slot in advance and it was great that they had all the facilities like

quality is excellent from room service, bar and dining room

no accessories such as room slippers, shower cap or laundry bag were available

and then my laundry which i left in the bathroom they all got soaked and ruined

being kept awake all night with laundry

and then my laundry which i left in the bathroom they all got soaked and

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

free wifi

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

friendly welcome, proximity to heathrow, parking, very clean, and good price.

enthusiastic staff, free parking, free wifi.

wifi

com should bar them from the site for such underhand and reprehensible sharp practise

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

com should bar them from the site for such underhand and reprehensible sharp practise

photos below of the property no gym or pool - that is just the local leisure centre 1

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

had trolleys of laundry outside the window which ruined the view

breakfast was very generous and super quality

the kitchen was well equipped and we cooked dinner and breakfast there were several sitting areas where

beautiful buildings in a lovely location. relaxing spa treatment.

gym was sparse and a disappointment

the mezzanine bar was closed what a shame.

having free spa pool access.

geothermal pool and saunas were really clean and relaxing

nice bar area, but pizza wasn't great quality

easy to get to great beds friendly staff great breakfast so tasty

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

great surroundings, and staff are great especially at reception, room service and breakfast

a bit expensive and bar snacks tiny but tasty would be 4 star+if restaurant was open

room service, front desk and restaurant don't answer phone if busy at front desk or

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

great bar & restaurant

the hotel had a snack bar sdo i had chips, a snickers bar and a beer for dinner

i told the bar staff but they were disinterested

the lack of room service etc is easily bypassed by deliveroo etc- but the staff make up for everything

get a good night's sleep because of people making noise i booked 2 rooms that night for me and my kids they

the beds were very comfortable they think about the little things and room service is available

for two nights - the two breakfasts were excellent ( full english ) and the lounge area and bar were good

the rooms are spacious, very comfortable beds, good wifi and quiet

the wifi in the room was poor and didn't work in the bathroom

my spa treatment was the best treatment i have ever had, and ruby took great care of me

spa and gym are were amazing

spa and gym are were amazing

amazing spa and outdoor pool

sadly it was not clean either although the bedding laundry was perfect

the fireplace in the bar is a great place to sit in front of when chilly

i was very impressed by the bar & restaurant facilities at first sight and definitely wasn't disappointed when

limited parking, but is controlled carefully.

the outside horse box bar was a great addition and took pressure off the indoor bar

have to pick one thing, i would suggest to put extra laundry bags and the laundry item lists to the room

- attended an event on sat night and was unfortunate to be served by grumpy a bar man throughout the evening

the most disappointing aspect was there was no room service at all

arriving in the bar for a pre dinner drink the two staff were very vague

lack of snack , fruit, juice bar for pool and gym area

we didn t know if room service was an option or not, how to connect to the wifi or where breakfast was located

we enjoyed a bar meal with a view of the gardens

beautiful time to stay there, friendly staff and massive car parking spot at the front

service, parking and there was a lift

plenty of parking

laundry, crockery left outside our room on arrival at 3pm

wifi is not secured ( in

the staff could not have been more helpful, the cuisine was excellent, the accommodation and car parking all

the pool area was also super calm, relaxing vibes with nice pool service

we didn't mind having to have room service but it was the smallest bowl of soup we've ever seen

the laundry was not returned, bad service.

tv was at a strange angle on the wall and the gym wasn't brilliant.

staff went above and beyond, the breakfast was excellent, the spa treatments were exceptional and i liked all

only criticism was breakfast took a very long time to come

breakfast in the dining was excellent in lovely surroundings

parking bays need better organisation

with children, we still wanted to treat them to a night away from home, ideally somewhere with a pool and what

spa was awesome and food very lovely

just wish there was a real fireplace in the bar, our room had had a view of the stunning grounds and the spa

and the pool area was clean & a nice addition to the weekends activities especially for the kids

very noisy laundry room near our room, this noise continued all through the night.

no laundry service

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry facilities

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

were really kind and helpful and upgraded our room to a fabulous suite which was ideal for the kids

parking area large

we also thought the kids dinner menu was great

the only thing missing was the shoe horn and laundry bag.

convenient, with excellent room service

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

excellent location for airport access. comfortable bed and the option of a late check out.

we ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

dinner is quite expensive if you're just travelling on business but i guess i could have had room service, fab

great breakfast and food in the bar area

available no spa facilities open service was slow and haphazard no management/leadership of staff room service

staff, location, totally dog friendly, breakfast

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

rooms were lovely bed was huge. restaurant was nice. allowed late check out free of charge.

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

the laundry is piled up in the hallway

laundry looked clean but not the appliances

flexible with check in and check out, and helped us along the way, including with booking the spa service

free parking very useful

the beautiful bathroom, excellent breakfast, service, staff, iain s knowledge and helpfulness contributed to

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

wifi was very hit and miss although i could use my personal hotspot on my phone so it was no issue

funny: asked bar staff for luke warm milk for my 5 years old and gave me hot hot hot milk

superb with the kids, making them smile even at

facilitated an early check in

the room and bathroom size was massive, and the bar has awesome menu

no food no room service no spa no activity

wifi, but mobile signal fine anyway

pizza arrived cold with room service

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

great room with extra beds for my two kids and a great little restaurant!

had room service and the meal was delicious

from check in to check out, food, bar, parking it all worked and everyone was helpful and engaging

there was a lovely bar with a gorgeous view of the river

kids room was just a bit tired and in need of some love

location. friendliness off staff free parking and wifi. good food.

no room service was available

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

no wifi in the room

only complaint was looking out to the gym and knowing that i could not use it because of the mandatory

s offered early check in which we didn't take) but shower hose broken in one of rooms, and by that late time,

we brought a pet and they were so accommodating, and the team were incredibly helpful.

parking space and garden to sit out in

tight parking.

beautiful location, super clean, easy parking, great hosts

the haven provides a car parking space for your use during your stay

convenient parking

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

really good room service given, had everything we needed for the few nights

location for party at the golf club

when swimming in the outdoor pool there was a party on site next to the area with kids running loose and

wifi is unusable for anything other than mail, less than 2mb per second performance throughout

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

swimming pool and spa are clean and really welcomed after long day

good parking, smart reception, great well fitted room with all amenities

looking building, lovely staff, great free parking, rooms & bathrooms are a great size

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

we sat in the beer garden for breakfast and it was lovely

difficult to find parking space during busy time.

free onsite parking and close to the train, a grocery store, and cental bracknell

this was greatly appreciated as we had flown over from ireland that morn at 7:30am so kids (aged 5&7) had been

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

no quick laundry facilities for short stays or weekends

whoever is doing the laundry is not drying the sheets completely so it smells like pee

would be great to have a guest laundry for travellers.

knocking on the door and opening it 6 times when i told reception night before that i am doing late night check

the property also had a well stocked gym, laundry facilities and decent restaurant on site

great bed, space, laundry and facilities

had a self laundry as well

great to be able to use the laundry for washing

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

no hair dryer. no laundry bag.

a small bar of soap would have been a nice touch with wash cloths needed

loved the gym easy check in and out airport transport service bathroom in the room was great

had a family room with a sofa made up for 2 kids; but the kids blanket was for 1 person only

really yummy breakfast included

and i was attending a wedding so wanted to make sure i could get a taxi easily in addition to an early check in

i liked: on-site, secure parking ease of check-in clean & comfortable room lovely courtyard and garden area

shown how to operate tv, where to find wifi password and how to contact proprietor if any questions

private, quiet, safe, plenty of parking (free), beautiful bedroom (though not large), bathroom (quite large),

well maintained parking lot with flowers and fruit trees

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

i also have high accolades for the bar and dining room staff they made sure that i was taken care of while

had to have 2 rooms but the bed allocation meant all of the kids in one room unattended and down the corridor

of the spa staff seemed to be very sad and unable to function as a result

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

room was very comfy and there is a laundry for guests

just tiny details like laundry bags, being given bottled water daily, shower cap.

proximity to heathrow and it had laundry facilities.

clean & tidy & also had a guest laundry

staff were all friendly it was a beautiful setting the pool was gorgeous the gardens and estate were

room service was little patchy - had to wait an hour for a simple lunch

the pool and spa are delightfully luxurious

tea-making facilities in the room meant that you had to pay an exorbitant rate for room service to get an early

room service was almost instantaneous

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

advantageously, the hotel also possesses a good gym and swimming pool, which is always nice

i didn't use the gym, but it was a pretty good size, and a lot of people were using it

great receptionist and great gym staff

the gym and pool facilities were quite nice as well

i could have had an early check in but it was not possible

inside pool is closed

room service arrived really quickly

was helpful at checkout with our bags as we had 3 big luggates and 2 golf bags and he helped us to move it to