wifi wasn't comfortable to use

location, breakfast, free parking, gym & i slept like a rock!

location, breakfast, free parking, gym & i slept like a rock!

free parking. close to restaurants. clean.

breakfast offerings had a good variety for all most plans

too expensive for the value no guest laundry

there was no pool, no laundry room, checked in at 2:30 am ,no compensation

breakfast, room was not very clean, no room service, would have to hunt down staff for more

room smelled terrible, like a smelly gym locker, also very damp

clean, comfortable and well maintained. decent breakfast. this what a 2.5 star hotel should be.

and our room was across the hall from the laundry service area

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

clean rooms very quiet throughout the night very comfortable beds and great breakfast

lots of kids

only hotel i go to with kids

received a room on the ground floor with parking outside my window and next door to the laundry which was in

) laundry was closed ( they said under renovation) but 2 machines under renovation i don t think

upon asking for more i was told to call down the next morning because laundry wasn t done

upon getting there no elevator was working and the vending machine took my money laundry facility was down and

the pool was not open, and the laundry facilities were also broken on the floor

and the pool and continental breakfast add to an overall great place to stay

nice breakfast. friendly staff.

advertised pool which was closed no waffles or cold cereal for breakfast

was a convention going on, when we came back there was no parking - a food truck and semi had taken available

thought there was a hot tub, pool wasn't heated

pool was warm. kids had a blast

pool closed

breakfast area was clean

breakfast was very good. location was perfect.

very clean rooms. also breakfast was good

laundry services were not available for regular clothes but they did gym clothes complimentary

staff, location, complimentary fresh brewed starbucks nice & early, weight room & gym equipment and workout

$100 pet fee was a disappointing surprise.

location; that it was pet friendly

$100 non-refundable pet deposit for a

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

no whirlpool and the dryer didn t work in the laundry room

was woke up to some man yelling in the laundry room

but the laundry room make noise from 12:12am till 6:15am

lovely staff, nice sitting area and pool

fitness center shut down

we would have been notified that the pool was closed

pool was too cold , no breakfast included

covid 19 restrictions meant no fitness center, no restaurant, no pool, limited use of facilities

safe, clean, comfy, laundry room for guests, great staff at any time of the day {or night}!

upon check in, we were told that if we stained the towels, we would be charged $25 that began a laundry list

breakfast area was really really clean

v is not working in one of my 2 rooms till we finished our stay, wifi not steady, no cooked breakfast, just more

for the top lock since room service just busts in your room whenever they feel like it

there were no plastic bags for dirty laundry

red head lady very kind to my kids

red head lady very kind to my kids

the breakfast was great and the staff was very helpful

parking was good too

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

even though only staying for 3 nights, awesome to have own kitchen (large fridge not mini) because of my specific

pool was small and dirty

the staff were very polite. rooms was clean and the breakfast was awesome.

little more then what i wanted to pay for one night. pool a little cloudy.

was still under what looked like renovation- no working ice machine on 2nd floor laundry out of order would have

pool and workout room were both closed but it posted online then i called and was told they were

the staff were nice and the lobby was clean. my family enjoyed the pool area.

one is very disappointed breakfast and one star

the pool wasn't opened

because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

if i had to pick, maybe parking

the size of the room was excellent & my kids loved it!

breakfast options & friendly staff

the size of the room was excellent & my kids loved it!

the breakfast was amazing and complimentary

the pool is closed. there is no reason posted as to why the pool was closed.

that the pool wasn't open the customer but the reasure me that it will be open soon.

parking was free & felt safe due to the location

breakfast and fitness room

the lobby area was very clean, and they had on-site laundry and a fitness room

breakfast was good

the gym facilities were terrible

i felt for the money there should have been a pool.

rates are to high and with no swimming pool

it s location and having laundry room and everything i needed on the same floor

the pool was clean, and was quite

holiday inn standard and not even a 2 star hotel more of hostel than hotel, there was no room service to change

the pool wasn t open

atmosphere and the pool was warm and fun my children really enjoyed our stay the whole hotel is very spacious

not clean we had one set of towels for one person to shower when i ask for more the said the laundry lady call

we did not get breakfast either morning if our stay due to the renovations taking place

i did not get up in time for breakfast

(breakfast) the morning manager was less than attentive

free breakfast

the breakfast choices were equal to many other more expensive hotels

the property was very nice, good wifi, overall a great stay.

my toe on a sharp corner of tile getting out of spa tub, not that big of a deal, no stitches needed just bleeding

not care for all the people hanging out in the parking lot

the pool could have been better, the ceiling was leaking and it was very unpleasant.

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

location, free breakfast and parking and laundry facility

we were also across the hall from the laundry room

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

the staff at the front desk didn't make me feel welcomed. the kitchen staff was very helpful.

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

i paid for a smoking room and there was no ashtray we had to go buy one

had smoking rooms

ordered a smoking room recieved a non smoking room

i used the pool, gym, and outdoor patio area

i used the pool, gym, and outdoor patio area

i enjoyed the room service. dinner was good. the location was convenient.

did not like that the room service were not answering 15 minutes before it was to end

know how to talk to people the the talk black men was ver disrespectful and i will never bring my kids or my

no laundry room

laundry strewn down the corridor

more choices of snacks. laundry room size.soap for laundry.

onsite laundry & close to restaurants

smelled like weed, people sleeping in the lobby, people coming and out with loads of laundry, breakfast was

i booked this room i was informed that i would have free wifi, which turned out to be a lie

the parking was shared with two other hotels.

breakfast close to early

the tv/ cable service and wifi was bad

great staff good parking and clean

my only disappointment was that the washer in laundry area was out of order

vagrants sleeping on the laundry room floor

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

the bed was nice but the breakfast could have been a lot better

berter breakfast choices.

to connect your playstation4, coffee and tea maker in room, kitchen included, breakfast offered, gym in building

no buffet breakfast

very clean , staff is magnificent,(breakfast)

lovely staff, able to connect your playstation4, coffee and tea maker in room, kitchen included, breakfast

good breakfast in morning

the parking was convenient

breakfast was good

fresh excellent breakfast offerings with plenty of coffee

and no warning given by the staff or a suggested alternative parking that was safe

breakfast was meh

huge, nice, clean and comfy bed, great room, everything clean, wifi works, bathroom all good, i can highly

the lobby was bright and open. rooms were clean. breakfast was great. staff was friendly.

weight system in the gym was ancient - from the 1970s - and almost tipped over during use

as well as the fact that breakfast is not free

great rooms..... breakfast and staff

there was a guest laundry room so i could do my laundry

they even have an on site laundry for guests

dryer was not working in laundry room.

wifi

pool could of been open

breakfast

enjoyed the free breakfast buffet that was in the morning

parking was

didn t get up to have breakfast . hotel was very clean

pool was not operational

continental breakfast, was not good.

the free breakfast was a joke

breakfast could have been better

liked the bed, room location to the door, dog friendly, the channel selection, wifi included, breakfast

pool not usable, nasty dirty, staff consist of one person at desk, he has ran up stairs to see the

looks like parking can be challenging when it is busy with $77 a bit overpriced in my

the manager was rude about the parking on the property

non-smoking i had to step outside

i thought i heard construction happening in the parking lot but it it was large trucks

their wifi wasn't strong enough to connect to the tv.had to use my mobile hotspot

no issues other than maybe having change for laundry room

free parking!

the view is good and parking is good

lot of prostitution in and around the building as security had to breakup a group outside in the parking lot

the parking lot felt unsafe, the entrance felt unsafe, the elevator was disgusting, the room was

no side exit if parking lot is full

they could ve served breakfast

my key getting keyed by someone on the parking lot.

had a pleasant and welcoming when i came the entire staff was very pleasant pleasant and the breakfast was nice

there was no early check in

the wondering of random people near the parking lot

no parking because most of it all blocked by construction dumpsters and vehicles

wifi was almost nonexistent

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

how comfortable the beds were, how clean the floors and counters were, the lights were on in the parking lot

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

the room felt very dirty and laundry never dried the clothes i spent over $10 to get one load to dry and it

laundry machine didn t work add the staff was not friendly

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

location, great breakfast.

pet friendly and the location as we were visiting family in lockport

walk in shower and the great breakfast

i pool was broke

weekend we stayed at this holiday inn their pool was closed for some maintenance reason

overnight while visiting family nearby and it was exactly what we needed clean rooms, easy parking, and close

ants on floor, water not hot, parking is goofy

no onsight laundry like many other places have

t,v,, fridge, gym, clean common areas, courteous drivers

the restaurant & room service

the pool & exercise room

comfortable room, nice bar and restaurant, somewhat small but well equipped gym, nice business center, free

wish there could have been meat on the breakfast menu.

it was very clean and the breakfast was good .

good parking

have not done anything to update the pool area

staff was nice and friendly. breakfast was nice for the price.

the location and that they have tractor trailer parking lot.

kids were running up and down the halls and slamming doors at 11 at night

staff and service during the breakfast, the lady providing all we need and have a pleasant time and moment, it

the gym, although i didn t use it.

rooms are not in the best shape & it’s only 1 elevator kids running up and down the hall it’s just ghetto

room smell weird like old furniture or dirty laundry

location plenty parking clean modern room

nice dining room, fresh and hot complimentary breakfast each day

great breakfast

gym available, elevator to upper floors

nothing they were remodeling so the pool and the laundry room was not available but

breakfast and the staff

breakfast was good. location was very close to where i was visiting. everything was great.

the breakfast they was bomb.com

pool was maintained well

towel in the bedroom i asked for additional towels and was asked to walk to the laundry room to see if any were

housekeeping came to pick up laundry but never brought any

also the toilet was really slow and the wifi didn't even work

wifi did not work at all and neither did the phone

cable, heat, pet friendly

the laundry facilities were just behind the front desk dirty towels in the machines, guests don

only reason i believe it was clean is because i caught i glimpse of the laundry being done

behind the reception desk was laundry room having door towards reception desk

breakfast choices close the door to the laundry facility

i also was able to do laundry before leaving, that was great

oh it had a laundry basket

vending machine, laundry room if you need to wash

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

good room setup, laundry facilities

the kitchenette and laundry

only one elevator was working and the bar /restaurant was closed so i had to pay for uber eats.

didn't have breakfast

how it looked overall, the rooms, lobby, gym, etc

the noise continued until 1am coffee bar was

parking was horrible and they had the pool closed and not breakfast

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

customer service and everywhere was so clean. their breakfast is good

the pool wasn t heated this time like it usually is which is what keeps me coming back

clean, updated, friendly staff, the pool!!

requested to have the pool temp warmer

(i regret that i dont recall his name) the lobby entrance is very upscale and nice, the pool was great, and

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

pool and hot tub were a hit for both the adults and kids

dumpsters were overflowing and there was trash blown all over parking lot

breakfast so bad

a little early check in

the wifi is a little poor

wifi barely works. they advertise free breakfast: you will get coffee and muffins..?

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

wide and clean. good price. facilities includig laundry and dry machines.

the laundry room is absolutely filthy, i don't think they know what it means to clean

there was a lot of garbage in the parking lot.

that it had a pool and gym

location was good and parking was easy

breakfast was not free.

staff were great, they have a shuttle and the giy will take you snd oick you up as long as its between their

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

ample parking

hotel is conveniently located right off the express way and there was plenty of parking directly in front of

appreciated the attention to cleanliness, safety re covid 19, attentive staff, wifi capabilities, everything

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

kids running up and down the hall

pool area could use a bit of maintenance but other than that everything was perfect.

kids and adults enjoy our stay

i love the room with the kitchen and the dishes. the bed was extremely comfortable .

the place was clean, the room had a home feel to it, the kids loved the pool and basketball court

the place was clean, the room had a home feel to it, the kids loved the pool and basketball court

not enough staff working in the kitchen for the free breakfast

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

was disappointed because i didn't have access to laundry services

love that they had a laundry room for guest

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

access to a guest laundry room

the staff was great. i also appreciated the frequency and reliability of the airport shuttle.

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked

restaurant and bar on site was a big plus

pool was always full of screaming children extremely loud

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

shuttle service was phenomenal, gave us a deal on parking upon arrival

no towels in pool area.

breakfast could start earlier

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

nice remodeled rooms and tgif restaurant and bar made it easy for meals.

just for the guy to change my room just for the tv in the other room to be broken too there were kids running

just for the guy to change my room just for the tv in the other room to be broken too there were kids running

the shuttle to the airport ran like clockwork

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

also, they should really put a age requirement on the gym so that children can t be in there goofing off

for anyone who needs it, there is also a free shuttle to midway

comfy room with quiet ac excellent water pressure in shower accommodates us as we needed and early check in

room by the laundry was not

they charge for everything parking food laundry

i enjoyed my alone time in the pool

everything ...the room indoor pool

00 a day for breakfast for myself and the kids

no laundry facility on site

location and shuttle to airport

late check out that i requested

it is dog friendly, eady to be able to bring our pets, and know that they are safe while we are out

the gym facility was good. nice space & equipment.

no laundry

i loved the breakfast, and the dove

just the no room service !

noisey guest , no room service

room, the free shuttle service from the airport, the breakfast

roomy, nice bathroom, room service, glass glasses.

the hotel was nice and the shuttle to the airport is very handy.

the pool was gross

pool is nice-sized, pool area is spacious and sunny

the staff was nice in the pool and was clean

clean, spacious and laundry facility

the only thing that was disappointing is the pool broke right before we got there

pool great

dirty, there was some chocolate/poop on the wall in the bathroom and boogers on the wall in the kitchenette area

the hotel was very nice and has an awesome swimming pool.

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.