was still under what looked like renovation- no working ice machine on 2nd floor laundry out of order would have

the location & the pool

it was ok undergoing reconstruction in the parking lot

parking was free

was not a fan of the breakfast menu

laundry services were not available for regular clothes but they did gym clothes complimentary

they did not charge additional fees for my pet

bathrooms need upgrades & elevators replaced & parking lot needs to be paved & striped.

updated and good wifi and workout available in room

breakfast was great

the breakfast choices were equal to many other more expensive hotels

staff, comfortable bed, breakfast

the pool area was secure and clean

great morning buffet, comfortable bed, good water pressure in shower and good wifi .

children were tracking up the elevator with pool water and no one was trying to clean it up

room was incorrect , we were place directly next to the laundry room where they had work being done so it was

the pool was not open, and the laundry facilities were also broken on the floor

upon asking for more i was told to call down the next morning because laundry wasn t done

received a room on the ground floor with parking outside my window and next door to the laundry which was in

upon getting there no elevator was working and the vending machine took my money laundry facility was down and

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

and our room was across the hall from the laundry service area

pool/hot tub area had issues with kids being in past the “adult only time” however security did come eventually

was clean, the pool was clean (small but perfect for littler kids), a hot tub, and a pancake making machine that

was clean, the pool was clean (small but perfect for littler kids), a hot tub, and a pancake making machine that

pool closed

location was great. pool and hot tub were perfect.

there was also breakfast in the morning that was good

breakfast area was clean

plus the breakfast was so good

pool was very cold couldn't enjoy it with the kids

at breakfast he staff serving was not friendly at all

and the pool and continental breakfast add to an overall great place to stay

breakfast was good

this hotel was in a good location, clean, and had a great breakfast

onsite laundry & close to restaurants

more choices of snacks. laundry room size.soap for laundry.

i'm certain people smoked there before or they do the laundry together

no laundry room

smelled like weed, people sleeping in the lobby, people coming and out with loads of laundry, breakfast was

too expensive for the value no guest laundry

there was no pool, no laundry room, checked in at 2:30 am ,no compensation

no, beds were very comfortable, rooms very clean and breakfast was awesome.

clean, comfortable and well maintained. decent breakfast. this what a 2.5 star hotel should be.

they also had a gym and a pool indoors if i chose to use them

the parking wasn't great had drive around until someone left to get a park.

the room serves, the breakfast

fried eggs or scramble you should be able to take your food to your room i don't want to eat my breakfast around

the kitchen with a fridge so that i could keep my soft drinks cold

breakfast was suppose to be included according to making the reservation. none!

clean facility, comfortable bed, friendly staff, easy parking, close to freeway, nice breakfast.

breakfast,cleaning,and comfort

hot breakfast and clean & comfortable room

good breakfast

the breakfast was very good and the room was comfortable and clean

my only disappointment was that the washer in laundry area was out of order

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

vagrants sleeping on the laundry room floor

continental breakfast

wifi drops all day

very clean , staff is magnificent,(breakfast)

breakfast was nice

i do wish the hotel served hot breakfast

room was clean; had secure wifi; composite flooring-no carpet.

lovely staff, able to connect your playstation4, coffee and tea maker in room, kitchen included, breakfast

breakfast looked good until i got closer

the parking was convenient

it did not have functioning ev chargers, as booking.com claimed that it did.

comfortable & spacious room with good shower space; parking lot is great and has cameras all

plenty of parking

people smoking pot in parking lot

we had to pay for our breakfast so it wasn t complimentary.

00 pet fee to get there and find out that it was $150

clean and quiet,room was great was a little concerned, so close to interstate, breakfast was fantastic, best

wifi was garbage.. avoid room 304 horrible connection

we were also across the hall from the laundry room

location, free breakfast and parking and laundry facility

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

roku tv was available for my kids.

gym. pool

the pool was a hit with the grand kids

airport shuttle starts at 4am, takes 30 mins to get to midway, not good for a 6am flight

the pool was a hit with the grand kids

had to go all the way downstairs pregnant and with two kids to heat up our food

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

the wifi

wifi in rooms is horrible

fact that the wifi did not work at all

because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

the room was great, loved fitness center and pool

the pool area is nice as well

i loved the clean room and huge dining area for breakfast.

having a hot breakfast

the lobby area was very clean, and they had on-site laundry and a fitness room

that the pool wasnt working

area is degenerating. some areas are nice. pool area is being worked on.

the gym facilities were terrible

parking and didn't have hot breakfast

that the pool wasn't open the customer but the reasure me that it will be open soon.

the pool is closed. there is no reason posted as to why the pool was closed.

there was not a good breakfast selection

breakfast was also excellent with a great variety.

the swimming pool was closed

no issues other than maybe having change for laundry room

the view is good and parking is good

too many random people hanging in the parking lot and weren t guests

it was very loud and the fact that someone tried breaking into my room pool apparently had a key card

the rates for pricing very reasonable an convenient wifi is great

parking lot had broken glass and i did see it at night pulling in parking and i got a flat on me

all over the parking lot and front door

there were hookers in the parking lot

early check in

lots of sketchy looking folks hanging out in parking lot

it s location and having laundry room and everything i needed on the same floor

were kids and teenagers running around knocking on people’s doors all night long

room service; no pay-per-view option; my initial front window experience left a poor impression

specifically came for the indoor pool

atmosphere and the pool was warm and fun my children really enjoyed our stay the whole hotel is very spacious

not clean we had one set of towels for one person to shower when i ask for more the said the laundry lady call

i did not get up in time for breakfast

we did not get breakfast either morning if our stay due to the renovations taking place

advised of late check out upon arrival, approved, then rescinded at check out

breakfast lacking several days had to request refreshing

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

conditioner; you could hear every door slam by the staff/guests and everything happening in the gym

even though only staying for 3 nights, awesome to have own kitchen (large fridge not mini) because of my specific

breakfast was excellent & the food was cooked real food. excellent customer service .

breakfast was great everyday

overnight while visiting family nearby and it was exactly what we needed clean rooms, easy parking, and close

ants on floor, water not hot, parking is goofy

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

was woke up to some man yelling in the laundry room

but the laundry room make noise from 12:12am till 6:15am

no whirlpool and the dryer didn t work in the laundry room

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

covid 19 restrictions meant no fitness center, no restaurant, no pool, limited use of facilities

waitress for breakfast on friday and saturday and bar tender each evening were great and attentive

covid 19 restrictions meant no fitness center, no restaurant, no pool, limited use of facilities

pool was beautiful but to cold

we enjoyed the pool and outside setting area

upon check in, we were told that if we stained the towels, we would be charged $25 that began a laundry list

safe, clean, comfy, laundry room for guests, great staff at any time of the day {or night}!

front desk, comfortable and cozy rooms, smoking rooms available, great parking, and great location with restaurants

parking well lit

locally convenient, pet friendly, great staff,minimal breakfast

there were no plastic bags for dirty laundry

the pool could have been a little warmer but other than that no complaints

parking was good too

breakfast terrific perfect location room very spacious and clean staff friendly and helpful pool area very clean

the breakfast was wonderful

the breakfast was not

pool was closed

small thing is i got a complaint about my kids being loud disturbing others so when i asked front office to put

rooms are not in the best shape & it s only 1 elevator kids running up and down the hall it s just ghetto

i was gonna stay longer than my mom but after the first night my wife the kids and my self checked out the next

the pool is nice and clean

clean pool service atmosphere comfy spacious

we stay at the comfort suites because they're just so friendly the staff is very friendly the pool is nice and

pool

pool was freezing cold

room smell weird like old furniture or dirty laundry

gym available, elevator to upper floors

they should serve hot breakfast to all guests

the eggs and sausage could have been a bit warmer. otherwise, breakfast was fine.

in the parking lot and surrounding area other visitors smoking in their rooms smelled marijuana in a room

nothing they were remodeling so the pool and the laundry room was not available but

she took extraordinary care stocking all the options, heating our breakfast sandwiches, and carrying on

they were renovating so there was no pool but i can t hold that against them

only thing about the property that i could possibly say i didnt like was the parking lot

adults and kids up and down the hallways yelling etc past 1 am

housekeeping came to pick up laundry but never brought any

towel in the bedroom i asked for additional towels and was asked to walk to the laundry room to see if any were

wifi did not work

wifi did not work at all and neither did the phone

we did get a smoking room as booked.

and hit the road home told the kids to put everything we took in the room i m the laundry

only reason i believe it was clean is because i caught i glimpse of the laundry being done

behind the reception desk was laundry room having door towards reception desk

i also was able to do laundry before leaving, that was great

breakfast choices close the door to the laundry facility

room was 'non-smoking' but smelled like it had been a smoking room for perhaps the 100 years before this one

free parking

comfortable and clean rooms starbuck next door smoking rooms available

the rooms in the back of the hotel doesn t have wifi so that sucked

the manager was rude about the parking on the property

parking close to your room

no parking because most of it all blocked by construction dumpsters and vehicles

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

wifi was almost nonexistent

how comfortable the beds were, how clean the floors and counters were, the lights were on in the parking lot

no onsight laundry like many other places have

no shuttle services to o'hare airport or downtown

friendly service; clean room; wifi availability; in-house restaurant; & indoor swimming pool

bed was very comfy, free wifi, and close to shopping.

room service not always on time, and tray often incomplete (no bottle opener), once i used in room

laundry machine didn t work add the staff was not friendly

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

it s always huge, clean and laundry on site

the room felt very dirty and laundry never dried the clothes i spent over $10 to get one load to dry and it

the pool was closed and it was a cold bagged breakfast. neither of which i was expecting.

used the gym, the pool, and had a great breakfast! comfortable, clean room.

a fan of the parking layout

the staff, from the front desk, to breakfast cooks, to housekeeping are super helpful and

convenient parking i felt safer knowing they have cameras as well

they even have an on site laundry for guests

dryer was not working in laundry room.

there was a guest laundry room so i could do my laundry

wifi

breakfast could include a little more

the pool was too cold not heated

pool had a foam on top that made it unappealing to swim in

didn t get up to have breakfast . hotel was very clean

parking was

i liked the breakfast choices and the service was very nice

very clean good location excellent breakfast

it was very clean and home feeling. the breakfast was very good. i d stay here again.

were divided into two separate areas with two queen beds in one area and a pull out couch and kitchen in the

pool and weight rooms were clean and welcoming

get the breakfast buffet is closed, but i think they could offer more than an apple, yogurt and a breakfast

parking was easy and the hotel is not far from the interstate

the pool provided a nice place to cool down on a hot day

they have a bar downstairs so i was able to order a little pizza instead of going out to eat

we enjoyed our room and our view we could walk to the local restaurant for breakfast or have a meal or drink

breakfast was exceptional

the free breakfast was a joke

pool not usable, nasty dirty, staff consist of one person at desk, he has ran up stairs to see the

pulled into the parking lot and immediately left

the pool was dirty, i wanted my money back but wasn't able too because i went through booking

liked the bed, room location to the door, dog friendly, the channel selection, wifi included, breakfast

we only had someone take trash and laundry and replace towels 1 out of 3 days

and hotel wifi was really bad and it didnt work most of the times

needs better breakfast

rash/folliculitis that i currently have on my leg after using the contaminated jacuzzi in the spa room i

however its usually overrun with kids

laundry right outside my door was a little noisy but thats room specific. beyond that was fine

no pet fee, bed was very comfortable

location easy to reach from casino

quiet. accessible to highway, early check in. cleanliness. tvs windows

staff was friendly... close to casino

i loved that they have onsite laundry though they need more than one machine

swimming pool has way too much chlorine in it

walking distance to golf course, restaurants and a walking trail.

everyone was very nice and helpful! we enjoyed our stay and the kids loved the pool

breakfast was served like take out to respect social distancing measures

walked up to the desk again and she walked to the laundry room and got them

they also use heavy laundry detergent because they have pets whatever they used on there bed sheets i itch the

the laundry room is clean

no coffee pot, no do not disturb sign, no dirty laundry bag, no ironing board - coffeemaker & doorknob sign

the breakfast that they have is not the best. they don't offer much.

vending machine, laundry room if you need to wash

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

good room setup, laundry facilities

oh it had a laundry basket

the kitchenette and laundry

parking was horrible and they had the pool closed and not breakfast

wifi is poor

no breakfast, no bar (we booked this hotel thinking they had both), and no pool.

the location was great and the staff was great..and it had a really nice bar i'm it.

the area was wrong no pool for the kids when we 1st got in we came to a room that wasn t clean and to be moved

a dog ran out another room on me in my kids.

the kids loved that the pool stayed open until 10 pm

the breakfast was ok

kitchen, it was wonderful

i traveled with kids so the refrigerator and stove were handy

was disappointed because i didn't have access to laundry services

better access to laundry services.

laundry facilities for cleaning clothes.

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

i didn t eat breakfast

the breakfast

shuttle to airport, breakfast, and staff

clean, easy check- in/check-out, nice selection for complimentary breakfast, and an on time shuttle to the

now i have to wait which is throwing me in a little bit of a gym

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the shuttle was very small and picked up a lot of ppl at 330am.

they have a 24 hr shuttle to midway which was great

caught a train into town was much appreciated the staff were very helpful and pleasant, and the pool was good

, pool closed at 9pm

access to a guest laundry room

having the sports bar on the premises was convenient.

the hotel bar is pricey but we weren't in town to stay inside.

convenience to airport, swiftness of shuttle, front reception friendliness

clean, easy location, had a shuttle to midway, security in parking lot

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the breakfast was horrible. the waffles had sugar crystals. hot food was cold.

my kids did not swim very long because of it

was a good bonus, because i can’t travel anywhere without there being a indoor pool because my kids loveee to

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

not exactly pet friendly

customer service and everywhere was so clean. their breakfast is good

pool was a bit small

hated i was across from laundry room

free internet, breakfast, parking easy access

first thing we liked was the ease of our check in and the parking near our room

the breakfast and motel nice clean and i enjoy the pool to

no wifi in our room.

no laundry facility on site

and better wifi be there 2 day i don't have internet and senal

my kids and i were leaving at 4am for a flight out of midway

it was good and kept my hungry kids happy since we had an early flight and short time limit

exorbitant pet fees per animal.

no laundry

location and breakfast was great

loud outside in the hallway, kids running up and down, yelling by both kids and the adults

the breakfast was clean with a lot of options

room, the free shuttle service from the airport, the breakfast

room by the laundry was not

they charge for everything parking food laundry

31 the hotel never mentioned that the bar and restaurant would be closed for my stay

lkied the gym, the pool and access to a sports bar

staff was very friendly and extremely helpful with the getting the airport shuttle.

pet peeve of mine is parking charge; but by chicago standards, the $17/night is reasonable; there

the pool was also at capacity or beyond all weekend

some rowdy kids that were running around middle of the night around 2am.

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

pool was freezing

had holes in the walls and very dark room, only one single bulb in room and one in bathroom, no wifi and in a

customer laundry room

nice, well maintained pool with ample towels

staff was great as well as the location. plenty of food options nearby. plenty of parking.

pool was closed and so was the breakfast area due to remodeling

manager was very rude about a late check out i was traveling with my family and kids and need a little more time

the indoor pool was ice cold.

gym, very small

parking lot small

also the parking was

the breakfast bar was good, but could have been better.

parking can be a bit of a problem when it's a full house.

it would be great if the pool closed at ten, if it was adults only from 9-10

was great front desk was very nice the rooms where nice and my kids including me loved the pool

breakfast somewhat slow getting ready for guests;however,overall stay was great.

the staff were very friendly and helpful and the free breakfast exceeded expectations

second floor laundry and ice machine out of order

all the workers in the laundry room were on their cell phones and playing music

location was convenient to the train station, laundry and freeway

wifi did not work, i went to the front desk and i still could not get on the wifi

i like the location in parking

hotel laundry dryer was not working

have any towels in it when called night front desk states that there is no one right now at the laundry to get

granted, it was new year's eve and there were a lot of families there with lots of kids

the property was clean. in a good location and the parking lot was well lit.

we loved the pool and they had great breakfast selections! beds were comfortable!