love the clean rooms and areas. pool was perfect. great breakfast. friendly staff

the breakfast choices were equal to many other more expensive hotels

room was older and the biggest issue was the tv was hotel locked and you couldn't connect it to wifi so you

the room was old and walls cracked had a smell not enough towels not enough parking for guests

pool was open breakfast was great and it was clean and comfortable.

location, free breakfast and parking and laundry facility

we were also across the hall from the laundry room

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

safe parking, design of the room and comfort of the bed

and the fact that a lady offered me to smoke off of a vapor pipe in the pool area with a lot of kids there

room service was awesome!!

the front desk people did not explain clearly about getting the shuttle to the airport.

web page stated the hotel had a pool, gym and restaurant open, upon arrival i was informed it was all closed

gym was too small and smelly the swimming pool was absolutely disgusting could not even swim in it

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

i wouldn t let a pet roach stay there

it was a smoking room

wifi connect all my electronics continue to tell me avoided poor connection

no issues other than maybe having change for laundry room

too many random people hanging in the parking lot and weren t guests

free parking!

lot of prostitution in and around the building as security had to breakup a group outside in the parking lot

i was there for my sister's funeral, there were liquor bottles outside on the parking lot near my car

location and early check in.

o had to tell them i wanted room service and towels

the breakfast was great.

advertised breakfast but there was no kind of breakfast and the bathrooms need upgrading, but if you're only

there was no early check in

was still under what looked like renovation- no working ice machine on 2nd floor laundry out of order would have

i just wish the pool was open

the location & the pool

checked out around 9 am and didn t see any breakfast but i did enjoy my cup of coffee on my way out the door

pool and workout room were both closed but it posted online then i called and was told they were

non-smoking i had to step outside

we asked for a different non-smoking room and was accommodated with one

i thought i heard construction happening in the parking lot but it it was large trucks

the manager was rude about the parking on the property

room was 'non-smoking' but smelled like it had been a smoking room for perhaps the 100 years before this one

no onsight laundry like many other places have

fitness room, was very poorly kept, mainly because parents at the pool were allowing there kids to run from the

the pool was nice the bar was awesome too i don t drink much but the mango sangria was great

my kids enjoyed the pool and we all had a great time

room service not always on time, and tray often incomplete (no bottle opener), once i used in room

parking close to your room

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

no parking because most of it all blocked by construction dumpsters and vehicles

the wondering of random people near the parking lot

how comfortable the beds were, how clean the floors and counters were, the lights were on in the parking lot

laundry machine didn t work add the staff was not friendly

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

room was clean and quiet with a well equipped kitchen

the floor in the kitchen area was a little sticky. that was it. everything else was perfect.

room was very clean and complete with kitchen (which we did not need)

room is more like a suite with a fully equipped kitchen

i'm certain people smoked there before or they do the laundry together

onsite laundry & close to restaurants

smelled like weed, people sleeping in the lobby, people coming and out with loads of laundry, breakfast was

more choices of snacks. laundry room size.soap for laundry.

laundry strewn down the corridor

of the food that was brought out from the kitchen to the serving area was cold

time you all serve breakfast 6:30 am is late for the people that have to be at work at 6 am

breakfast close to early

the kitchen with a fridge so that i could keep my soft drinks cold

to much garbage in the parking

weak and bad breakfast. no laundry

) laundry was closed ( they said under renovation) but 2 machines under renovation i don t think

received a room on the ground floor with parking outside my window and next door to the laundry which was in

the pool was not open, and the laundry facilities were also broken on the floor

room was incorrect , we were place directly next to the laundry room where they had work being done so it was

laundry services were not available for regular clothes but they did gym clothes complimentary

we also loved the big parking lot and that it was right around the corner from the concert we attended

staff, location, complimentary fresh brewed starbucks nice & early, weight room & gym equipment and workout

parking lot. elevator. refresh bathrooms.

breakfast was great

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

and our room was across the hall from the laundry service area

here for a weekend away and never got to use the pool or hot tub because it was always full of kids during the

breakfast was very good

lots of kids

too expensive for the value no guest laundry

there was no pool, no laundry room, checked in at 2:30 am ,no compensation

the breakfast there at the hotel,was awesome

parking.

nice pool! great breakfast! amazing staff!

room was clean; had secure wifi; composite flooring-no carpet.

no buffet breakfast

breakfast could have been better

very clean , staff is magnificent,(breakfast)

lovely staff, able to connect your playstation4, coffee and tea maker in room, kitchen included, breakfast

had problems connecting to the wifi

you check in late evening hours, parking may be limited

the breakfast was very good and the room was comfortable and clean

clean facility, comfortable bed, friendly staff, easy parking, close to freeway, nice breakfast.

wifi was slow

problem with tv and wifi hot tub had a too much stuff floating for my liking but it was not nasty

breakfast was nice and simple

loved the breakfast, the pool, and the friendliness of the staff

pool area and dining room for busy breakfast mornings

very clean rooms. also breakfast was good

better selection of breakfast items

excellent customer service, good selection for breakfast and pool available

and the pool and continental breakfast add to an overall great place to stay

at breakfast he staff serving was not friendly at all

clean room and facilities. traveled with 3 children under 10 yrs old,loved the pool!

my only disappointment was that the washer in laundry area was out of order

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

vagrants sleeping on the laundry room floor

parking breakfast clean

the bed was nice but the breakfast could have been a lot better

the parking was convenient

the breakfast was good for the value.

breakfast was good

did not have breakfast

nice hotel, well lit parking lot, friendly staff and clean, comfortable room.

wonderful staff. it had a great breakfast. the room was clean and comfortable.

we had to pay for our breakfast so it wasn t complimentary.

the lobby was bright and open. rooms were clean. breakfast was great. staff was friendly.

i had easy handicap access and parking

convenient location off of the freeway with lots of parking

oh it had a laundry basket

vending machine, laundry room if you need to wash

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

good room setup, laundry facilities

the kitchenette and laundry

when we got back we had to wait another hour with 2 little kids

shuttle service was an amazing bonus

how it looked overall, the rooms, lobby, gym, etc

the noise continued until 1am coffee bar was

to the airport, accessibility to a free airport shuttle

overnight while visiting family nearby and it was exactly what we needed clean rooms, easy parking, and close

ants on floor, water not hot, parking is goofy

the lady in the kitchen is the best

loved that it had a kitchenette and had the most comfortable bed i've slept in for a long time

via phone and then it was closed when we arrived and that was the purpose of booking there for my kids

via phone and then it was closed when we arrived and that was the purpose of booking there for my kids

i'm glad they had a pool

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

better access to laundry services.

love that they had a laundry room for guest

were black kids -( about 30 of them) that took over the whole pool the entire night we were there

the pool was fun and the breakfast was good.

24 hour airport shuttle

that kids was all over the place and pool with no adult.

the staff was very nice the facility was very clean and the kids love the pool

access to a guest laundry room

cleaning towelettes in gym (they were dried out)

clean, easy location, had a shuttle to midway, security in parking lot

restaurant and bar on site was a big plus

enjoyed our stay, the pool was nice (but small) and the restaurant had good food for decent prices

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

nice remodeled rooms and tgif restaurant and bar made it easy for meals.

the shuttle was very small and picked up a lot of ppl at 330am.

hotel had everything we were looking for: swimming pool, mini fridge in room, great location.

pool closings to soon.

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

the food we ordered from the bar was very good

bed super comfy ac/heater worked great nice tv nice little gym and pool overall quite nice

also, it was winter, but i loved that you advertised mini golf

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

location, breakfast was good.

i don't mind that they allow dogs but clean it or don't put non pet owners in rooms that animals been in

friendly staff, clean hotel, warm environment, great heat for the pool area, and awesome breakfast food

no laundry facility on site

wifi

like the fact that the hotel was pet friendly

the breakfast ud83cudf73 was more than expected very delicious ud83eudd24 laid out very nice

was loud, kids screaming and running around, got a 530 am wake up call i didn't order, and wifi didn't work for

room by the laundry was not

they charge for everything parking food laundry

front desk was really rude, they act like they had attitude didn't want to give us towels, had kids playing in

the front desk was very helpful in helping us plan for a shuttle ride to the airport the next morning

i enjoyed my alone time in the pool

no laundry

people having sex in their car in front of our kids

proximity to airport and availability of shuttle

i also enjoyed the continental breakfast as well

i love the turkey sausages for breakfast

breakfast didn t have a lot of options

the gym, although i didn t use it.

i was gonna stay longer than my mom but after the first night my wife the kids and my self checked out the next

kids were running the hallway at 9pm

the breakfast! please add more items!

convenience of the airport shuttle which allowed us to even get the train then

location and shuttle to the airport

free shuttle to airport. indoor pool and fitness center.

loved the hotel decor, lobby, staff, pool

the pool was also at capacity or beyond all weekend

was woke up to some man yelling in the laundry room

no whirlpool and the dryer didn t work in the laundry room

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

but the laundry room make noise from 12:12am till 6:15am

we would have been notified that the pool was closed

lovely staff, nice sitting area and pool

ways to rooms were dirty with used silver wear laying out from room service, paper on floor, pool dirty and not

there was ni place to buy a candy bar or other snack

covid 19 restrictions meant no fitness center, no restaurant, no pool, limited use of facilities

safe, clean, comfy, laundry room for guests, great staff at any time of the day {or night}!

upon check in, we were told that if we stained the towels, we would be charged $25 that began a laundry list

breakfast ok. could be better. some days poorly supplied. wifi was terrible.

machine on main floor only inconsistent wifi faulty electrical outlets no microwave in

need some toast with breakfast instead of only cinnamon buns

there were no plastic bags for dirty laundry

the pool could have been a little warmer but other than that no complaints

breakfast terrific perfect location room very spacious and clean staff friendly and helpful pool area very clean

red head lady very kind to my kids

clean place indoor pool gym ok breakfast

because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

this was my second time here, i love the free parking, breakfast, fitness center, and pool areas

staff at night the woman that worked in the kitchen was touch my kids plate and food and it s a nasty glove

kids loved the pool

the room was great, loved fitness center and pool

the pool is closed. there is no reason posted as to why the pool was closed.

no pool

breakfast was good

breakfast was also excellent with a great variety.

the pool was on maintance, but that s a minor detail.

the lobby area was very clean, and they had on-site laundry and a fitness room

breakfast

better wifi in the room.

needs to fix elevator pool

and the pool not being open for the kids, the breakfast was nothing and it could be better

it s location and having laundry room and everything i needed on the same floor

kids coming from the pool felt the chill

was kind of bummed that the pool was closed. my kids would have loved that.

was near the elevator which was great for the kids and also the pool was open for the family, early and closed

they have an out of service pool.

had holes in the walls and very dark room, only one single bulb in room and one in bathroom, no wifi and in a

not clean we had one set of towels for one person to shower when i ask for more the said the laundry lady call

(breakfast) the morning manager was less than attentive

free breakfast

location, coffee available outside of the breakfast area.

i did not get up in time for breakfast

the breakfast could have been better

free parking, breakfast, night desk staff member was friendly, the room was priced well.

i like they have an inside pool!!!

the wifi and breakfast

the pool was a little smaller than i imagined

room smell weird like old furniture or dirty laundry

location plenty parking clean modern room

location, clean and updated room and breakfast.no

they should serve hot breakfast to all guests

gym available, elevator to upper floors

nothing they were remodeling so the pool and the laundry room was not available but

the hotel offers free parking and breakfast which is impossible to find in downtown chicago

breakfast

the breakfast they was bomb.com

pool was great, staff was nice, rooms were very comfortable. great stay

towel in the bedroom i asked for additional towels and was asked to walk to the laundry room to see if any were

housekeeping came to pick up laundry but never brought any

took non-smoking room, but could smell smoke in the room

the wifi didn't work

non-smoking room had cigarette butts in the toilet

and hit the road home told the kids to put everything we took in the room i m the laundry

only reason i believe it was clean is because i caught i glimpse of the laundry being done

laundry, people

breakfast choices close the door to the laundry facility

i also was able to do laundry before leaving, that was great

shuttles

very weak wifi

our only issue was parking but we always found a parking space, it was just very squished.

location & free unlimited shuttle the hotel is in a very safe neighborhood with everything you need within a

to midway airport, great staff, clean, convenient shuttle to airport, good night's sleep, nice breakfast and

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the laundry has become expensive - over $5 to wash and dry a single load

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

room service was great

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit

gym was run down.

pool and hot tub were a hit for both the adults and kids

pool hours are reserved this is a plus

wide and clean. good price. facilities includig laundry and dry machines.

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

the laundry room is absolutely filthy, i don't think they know what it means to clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

especially because you are pet friendly

could of used improvement were a few more options for the breakfast buffet at $12 and having the shuttle start

stayed 5 nights and hotel doesn't do room service unless you stay 6 nights

booking site says there is a airport shuttle but the hotel cant provide service beyond 5miles

there was no continental breakfast

clean quiet comfortable convenient location good and safe good and safe parking

they also use heavy laundry detergent because they have pets whatever they used on there bed sheets i itch the

no coffee pot, no do not disturb sign, no dirty laundry bag, no ironing board - coffeemaker & doorknob sign

the laundry room is clean

walked up to the desk again and she walked to the laundry room and got them

staff they accept pets they have a pool it's near the expressway

we only had someone take trash and laundry and replace towels 1 out of 3 days

pool definitely needs to be repaired and was a little slimy on my feet but looked and appeared to

the pool was great for the kids and the courtyard was nice

carpet in room was filthy; beds and pillows were very uncomfortable; housekeeping was inadequate, wifi was

good parking.

laundry right outside my door was a little noisy but thats room specific. beyond that was fine

no pet fee, bed was very comfortable

wifi at all

location easy to reach from casino

quiet. accessible to highway, early check in. cleanliness. tvs windows

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

beds were comfortable enough that even my kids fell asleep fast

rooms were large and very clean and the beds extremely comfy, my only complaint was i thought the pool was heated

free parking