with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

was disappointing, didn t have a good variety for all visitors, pool was small which is ok but didn t like

kitchen

little tricky goin thru parking lots to get to

breakfast was wonderful both mornings

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

no whirlpool and the dryer didn t work in the laundry room

but the laundry room make noise from 12:12am till 6:15am

was woke up to some man yelling in the laundry room

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

we enjoyed the pool and outside setting area

lovely staff, nice sitting area and pool

pool was too cold , no breakfast included

pool was beautiful but to cold

waitress for breakfast on friday and saturday and bar tender each evening were great and attentive

this time, no security riding around the parking lot and they should do a better job at who they let stay, it

clean facility, comfortable bed, friendly staff, easy parking, close to freeway, nice breakfast.

it stormed while there and parking lot drain system was not good at all

wifi wasn't comfortable to use

breakfast was very good

there was no pool, no laundry room, checked in at 2:30 am ,no compensation

too expensive for the value no guest laundry

parking lot and location to park.

free parking was a huge savings

breakfast, room was not very clean, no room service, would have to hunt down staff for more

upon check in, we were told that if we stained the towels, we would be charged $25 that began a laundry list

safe, clean, comfy, laundry room for guests, great staff at any time of the day {or night}!

nothing major--had to wait for coffee to brew when i went for breakfast. not a big hassle.

v is not working in one of my 2 rooms till we finished our stay, wifi not steady, no cooked breakfast, just more

water trickled out, charged after the fact for pet, it wasn't on booking as a charge

nice big clean rooms. fantastic staff. extremely helpful. laundry machines an added bonus.

) laundry was closed ( they said under renovation) but 2 machines under renovation i don t think

upon asking for more i was told to call down the next morning because laundry wasn t done

the pool was not open, and the laundry facilities were also broken on the floor

laundry room only had one washer and dryer, waited all night to wash my clothes

and our room was across the hall from the laundry service area

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

to 3:00 and it was 2:00 i explained that to the lady and she got right on it and let me do and early check in

breakfast was very good, organized with plentiful choices

fresh every morning, pool clean, staff amazing, room spotless, such a quiet peaceful area, ample parking, the

actually had milk alternatives for their continental breakfast which is huge because most places don t offer

and the pool and continental breakfast add to an overall great place to stay

was a convention going on, when we came back there was no parking - a food truck and semi had taken available

clean room and facilities. traveled with 3 children under 10 yrs old,loved the pool!

breakfast was good

stayed 2 nights and room service didn't even come to our room

pool closed

nice breakfast

location was great. pool and hot tub were perfect.

except for covid and no pool, etc no

there were no plastic bags for dirty laundry

one drunk or high guy goofing around in the parking lot pretending to be tough but was kind of funny to see

the pool could have been a little warmer but other than that no complaints

clean place indoor pool gym ok breakfast

lots of pillows on the beds, plenty of space for luggage, plenty of parking

laundry services were not available for regular clothes but they did gym clothes complimentary

pet fee was $100!!!

big parking lot, the check in staff was really nice and friendly

$100 non-refundable pet deposit for a

bathroom had a rainfall shower, our room had a little gym setup in it, the bed was comfy with fluffy

nice swimming pool

the pool closes early

staff, comfortable bed, breakfast

love that it comes with breakfast and the room was clean and the pool

friendly help, free parking, price, easy to make reser

was still under what looked like renovation- no working ice machine on 2nd floor laundry out of order would have

couple annoying things that were going on was the pool was in

the pool wasn't opened

pool and workout room were both closed but it posted online then i called and was told they were

it was ok undergoing reconstruction in the parking lot

no fridge or laundry facilities

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

the wifi was terrible and you only got a few channels on the tv

i paid for a smoking room and there was no ashtray we had to go buy one

no ice machine no complimentary breakfast no gym there was absolutely nothing to do there

wish the bar and food service was open a little longer, but understand.

i used the pool, gym, and outdoor patio area

shuttle @ return @ airport was 60 minutes late!!!

gym was too small and smelly the swimming pool was absolutely disgusting could not even swim in it

on the phone and asked for napkins that i was told no one was available to bring me any so my kids had to use

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

location, free breakfast and parking and laundry facility

we were also across the hall from the laundry room

cleanliness & breakfast bed was comfortable

free parking

staff was excellent , very good wifi and lot of restaurants nearby

their wifi wasn't strong enough to connect to the tv.had to use my mobile hotspot

i thought i heard construction happening in the parking lot but it it was large trucks

wifi was poor it had a weak signal and disconnected often

the wondering of random people near the parking lot

no parking because most of it all blocked by construction dumpsters and vehicles

parking close to your room

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

wifi was almost nonexistent

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

no laundry room that i can see, snacks over priced

it s always huge, clean and laundry on site

the pool was warm and clean

very friendly staff, wide variety of breakfast options

the continental breakfast was a very nice array of food for everyone

walk in shower and the great breakfast

cleanliness and beautiful decor. friendly staff! the breakfast bar was great!!

because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

breakfast, pool, fitness room. i loved the mouthwash.

family with kids, noisey, all nite long

parking was a challenge around the snow and ice in many of the parking spots.

didnt eat the breakfast

breakfast was over cooked

the pool is closed. there is no reason posted as to why the pool was closed.

make signage from the tributory road more visible (from the traffic light to the back parking lot entrance)

the breakfast was amazing and complimentary

breakfast was outstanding and the staff people were great

the lobby area was very clean, and they had on-site laundry and a fitness room

good breakfast

no breakfast (covid19)

breakfast could last until 10am

better wifi in the room.

it s location and having laundry room and everything i needed on the same floor

was kind of bummed that the pool was closed. my kids would have loved that.

kids are running from room2room slamming doors all night

booked here because my kids wanted to swim i even called to insure the pool was being utilized

the pool was clean, and was quite

not clean we had one set of towels for one person to shower when i ask for more the said the laundry lady call

advised of late check out upon arrival, approved, then rescinded at check out

i wish there was a coffee maker in the room. breakfast was ok.

free breakfast

we did not get breakfast either morning if our stay due to the renovations taking place

no onsight laundry like many other places have

t,v,, fridge, gym, clean common areas, courteous drivers

told shuttle was available 24 hrs

no shuttle services to o'hare airport or downtown

room service was great and worth the price

no issues other than maybe having change for laundry room

it was good location, and parking was sufficient.

the view is good and parking is good

parking was free, mc donalds, wendy's, burger king very close, and it was about 25min drive from

i was there for my sister's funeral, there were liquor bottles outside on the parking lot near my car

the breakfast was great.

continental breakfast good

there were hookers in the parking lot

no side exit if parking lot is full

my key getting keyed by someone on the parking lot.

thus, i wasn't necessarily expecting turn down service or a loaded hot breakfast buffet

breakfast so bad

free continental breakfast was a real plus

dumpsters were overflowing and there was trash blown all over parking lot

parking space

requested to have the pool temp warmer

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

attendance at bar and restaurant

kids were in the pool area up until it closed

(i regret that i dont recall his name) the lobby entrance is very upscale and nice, the pool was great, and

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

the laundry room is absolutely filthy, i don't think they know what it means to clean

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

wide and clean. good price. facilities includig laundry and dry machines.

pet friendly

t work in the gym, i tripped on one because the belt wasn

nice that there's a bar in the lobby (though we didn't use this)

staff were great, they have a shuttle and the giy will take you snd oick you up as long as its between their

did not know that there was a charge for the breakfast until we were finished and presented with an atrocious

location was a bit isolated. but they had a shuttle

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

the kids enjoyed the huge screen

service cleaness hygiene rooms toilets free wifi free parking

plenty of parking

smelled like weed, people sleeping in the lobby, people coming and out with loads of laundry, breakfast was

laundry strewn down the corridor

no laundry room

i'm certain people smoked there before or they do the laundry together

more choices of snacks. laundry room size.soap for laundry.

to much garbage in the parking

i booked this room i was informed that i would have free wifi, which turned out to be a lie

breakfast close to early

breakfast was suppose to be included according to making the reservation. none!

the breakfast is great there

vagrants sleeping on the laundry room floor

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

my only disappointment was that the washer in laundry area was out of order

wifi drops all day

no hot breakfast and no tea

good breakfast in morning

breakfast could have been better

to me and they were able to print it. great breakfast nice waffle machine

breakfast was nice

no buffet breakfast

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

the water in the pool

i love the fact that the pool was open and i felt safe

children were upset the pool was closed

staff is always amazing && breakfast is great!!

the breakfast was good for the value.

nice hotel, well lit parking lot, friendly staff and clean, comfortable room.

breakfast looked good until i got closer

it did not have functioning ev chargers, as booking.com claimed that it did.

convenient location off of the freeway with lots of parking

stayed in the car if i didnt feel like i was going to get broke into while park out in the parking lot, sketchy

people smoking pot in parking lot

construction there are bulldozers and other utility vehicles on the property and all over the parking lots

the website said it had free wifi a swimming pool a workout room and free breakfast which is what made me book

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

clean, updated, friendly staff, the pool!!

staff was very accommodating, hot breakfast was great.

the pool was sooooo warm and amazing

clean, spacious and laundry facility

i traveled with kids and this place was an excellent choice

pool was closed

the hotel was very nice and has an awesome swimming pool.

as a parent that makes their kids rinse off, it was difficult to use

vending machine, laundry room if you need to wash

oh it had a laundry basket

good room setup, laundry facilities

the kitchenette and laundry

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

that it didn't include breakfast with the price of the room.

it states, that this location has free breakfast, but it didn't

breakfast was not until 6:30.....and no coffee to be found before that time.

didn't have breakfast

i also had issues there shuttle not being at the correct pick up location at the airport and the shuttle start

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the laundry has become expensive - over $5 to wash and dry a single load

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

it was nice & comfy; breakfast is very good; coffee & tea is available around the clock; & it s quiet for

the password for the wifi didn't work for any of us

breakfast was terrible

wifi did not work for me.

the breakfast was good and the lady serving it was real friendly

the bar is expensive for simple things

disliked the opportunity to access the state of art gym and other leisure amenities - i

and 2 kids died on a 4 wheeler in your parking lot while staying

then once i moved to another room there were kids running up and down the hall all night, like a stampede

kids being loud, the shower and bathroom setup, and the small spaces for a large amount of people

laundry service machines very old and dirty, staff in the front office very unfriendly, cleaness of

management only offered 2 out of 4 nights refund and refused to take care of luggage and laundry

new laundry and dryer machine, better breakfast, and more cleaness of the rooms, friendly staff in tve

the fitness room

a few of the breakfast items were stale.

access to a guest laundry room

pool area was relaxing-would have loved a hot tub

want the kids to swim but they want 50 dollars

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked

that you have to pay extra 50 to use the pool.

comfortable room good food in the morning the lady that ran the kitchen was very helpful

via phone and then it was closed when we arrived and that was the purpose of booking there for my kids

i traveled with kids so the refrigerator and stove were handy

i traveled with kids so the refrigerator and stove were handy

i love the room with the kitchen and the dishes. the bed was extremely comfortable .

i wish you had laundry facilities!!

the dryer wasn't working. had to go to hilton garden inn to do our laundry

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

wifi not working much of the week, though not the fault of the hotel.

pool water temp too cool

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

were black kids -( about 30 of them) that took over the whole pool the entire night we were there

arrived about 2 am with several kids

breakfast is

the breakfast was ok but by the time any meat came out we were leaving

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

was disappointed because i didn't have access to laundry services

better access to laundry services.

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the room service was excellent. i enjoyed my trip.

thing that was comfortable was the bed wifi did not work the bathroom was small no channels on

was close to the midway airport, had a shuttle that would get me there in time for my (very early) flight

friendly staff, clean room and reliable airport shuttle

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

friendly staff great location and ample parking

breakfast looked terrible and nasty. looked under cooked. couldnt eat it.

they could change the breakfast menu from time to time, that would be nice

could be eggs, meat for breakfast

room by the laundry was not

they charge for everything parking food laundry

from 9-11pm terribly noisy -people in the halls loudly laughing- kids running and making noise air conditioner

shuttle there and parking at hotel

the front desk was very helpful in helping us plan for a shuttle ride to the airport the next morning

theres a laundry available , $3

laundry room

the tv setup was complicated, kids running around with no parental supervision.

my wife loved the breakfast

i always look forward to breakfast in the mornings & the different varieties to choose from

staff / employee at front desk and lady at the kitchen are nice.

the breakfast was great, the beds were so comfortable, & the

the rooms were clean, spacious for our large group with kids

due to pandemic there wasn't any breakfast and the pool was closed

kitchen area was very nice

service, facility was not clean,laundry room tiles broken ceiling cracked

to update washer and dryer for guest laundry

the room was large . the kitchen staff very helpful

the food in the bar was great

the breakfast at this hotel was absolutely amazing.

they don't pick up dirty laundry

the large rooms with kitchen area.

was very disappointed ud83dude1e in the advertisement of a bar & restaurant( not open~no bartender on staff),

breakfast ends early

the pool was not heated. we were told the heater was broken, otherwise we had a nice experience.

pool was cold n the hot tub was cold

the room was spacious and looked out over grass and a pond, not a parking lot

only to arrive at 9:15 and was told by other guests they were told they closed at 9pm, yet the bar was open, so

we were in town for a wedding and needed an early check in

bar was full service and stayed open pretty late

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

one night we took our grandson to the pool a group of 8 kids one adult constantly on her phone not watching the

the only bad thing is that room service was done on less it was requested

and there s a cool sports bar right across the street at another hotel

no laundry facility on site

kitchen staff were courteous

close and convenient to airport and shuttle took us right to departures.

it was good and kept my hungry kids happy since we had an early flight and short time limit

shuttle service

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

airport shuttle is a huge plus

no room service provided/ the room was never cleaned

we ordered to go food from the bar and got to the room only to find that the crabcake was burnt

the pool was also at capacity or beyond all weekend

no laundry

i love the shuttle service and it a clean hotel and close to the airport.

awesome hot breakfast

location, convenient shuttle from and to the airport, clean rooms and hearty breakfast

i also enjoyed the continental breakfast as well

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

the breakfast was great and had good rotation of hot items

excellent location, clean and comfortable. easy parking.

clean, comfortable, good breakfast

were fine for breakfast

they even have an on site laundry for guests

dryer was not working in laundry room.

there was a guest laundry room so i could do my laundry

bad breakfast

breakfast only till 9 am

nice pool, neat, breakfast okay, staff were nice if needed

pool was amazing

pool was not operational

the pool was under construction.

good hot breakfast