of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

water pressure in the shower was very good. wifi was fast and reliable.

when you wake up in the night gasping for a drink but know the bar would be closed

staff are very accommodating. comfy beds. good selection at breakfast

the staff were amazing friendly and helpful. the breakfast was fabulous

i think it slipped through from the laundry company and just got missed when making the bed up and probably

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

to find, decent car park, secure rooms, good room service, comfortable room, espresso machine and fresh real

service, rooms, facilities, staff - we were a group of 10 (kids and adults)

i could get room service for dinner which is a winner

no hot water in the shower - breakfast not very assorted - no laundry service

no laundry

quirky touches laundry room with iron. 10 early check in suited our needs :)

a laundry room is available, but that feels like it s creating extra effort for the traveller

was about 14:00)

on reaching there we found out our kids couldn't use

there could have been more electrical outlets in the room; wifi was not very strong

1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of free wifi in the hotel

on reaching there we found out our kids couldn't use

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

laundry facilities were expensive

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

laundry facilities on site were also helpful

was no laundry available so we had to go to one nearby

they do laundry but it came back damp and smelling of cigarettes

untidy interior with laundry bags and too much clutter that should

quite area, friendly staff and very nice breakfast will stay again

good shower, decent bed, wifi & tv

our pet was very comfortable and the staff provided with everything we needed to make it so

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

wifi did not reach my room, so i had to use my mobile data connection, which could be an issue for

we had a continental style breakfast, and it was just right

was only toast, with jam or butter available for breakfast or cereal would have been even better if there was

not have free wifi

laundry fee is high

ordered room service and the bread with the soup was mouldy so kids stopped eating - this was quickly dealt with

very friendly staff lovely rooms and bar and restaurant were very welcoming

clean gym 24 hours available, good breakfast

wifi connection needs to be implemented.

would leave dirty laundry, cleaning chemicals and rubbish out in the hallway

to a small apartment, loaded with the latest tech, multiple tv's and even a washing machine for laundry

feel the corridors could have been a little tidier, for example they seemed to be laundry lying around all of

no laundry service available. no breakfast option.

there isn't a huge range of alcohol at the bar but unless you are extremely picky & this would matter to you,

also a gym and laundry facilities if needed

laundry facilities and gym were both available, but both very small, and away in a corner of the

wish there was laundry in unit

gym room and laundry room too dark

a very modern facility. gym. free laundry facility.

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but

the spa is clean with towels and lockers accessible

pool could be a smidge warmer, parking sign needs to be bigger from the main road

- room service took too long at night though - 30 minutes for a sandwich at midnight

and the surprise for an executive suite and late check out was amazing

they didn't have laundry

wifi was a little temperamental.

very friendly abd helpful staff. good breakfast and good wifi.

i liked our family room, it was very clean and tidy, also having a bar downstairs was a big plus

still a bit run down. wifi was slow.

same breakfast everyday laundry services expensive

hotel was very clean, great room service, amazing coffee stand in the room, very comfortable beds and stuffs in

room and bathroom comfy bed air con staff gym parking 24 hours for 18 right outside the property is

josh was reception deal with me a single dad and my kids

maybe a little more variation on the breakfast menu

the people who deliver the laundry (outside my door at 4:20am) we re making such a noise conversing and

the receptionist did suggest they may have come in through the window as they are backed up to laundry mat but

maybe the loud laundry vehicle under my room at 4

fantastic breakfast, lots of choices.

standard room, comfy bed room service great

we did not manage to use the gym as we only stayed for one night but it is available

great coffee and good bar area

kids received complimentary treats.

we couldn t get through to room service on the night we stayed but i think they were fully booked

wifi is never great, this my only complaint.

at breakfast the choice on offer was exceptional, many different foods to choose from

comfortable bed, daily cleaning in the room, wifi ok.

really nice hotel and staff . the kids loved the breakfast .

when requested, room service must be done via an app which led to an order being missed by kitchen staffand was

one friendly suggestion, is to add a room service.

high laundry price.

london and come back staff are very profesional and room very comfortable toilet very practical wifi is fast

very friendly and appreciated our early check-in, which was especially helpful since we had two kids with us

we enjoyed using the high-tech gym, too

the gym was well equipped with modern machines

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

bathroom shower did not drain properly and room service app didn t work

pros: spa facilities, beautiful room, bar and restaurant was nice, very clean, quiet, lovely balcony overall

we then ordered room service so no need to even leave the room, a much needed

i specially picked this hotel by filtering for swimming (for my kids)

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

slow wifi

adequate car parking nice atmosphere friendly staff

exceptional staff, beautiful decor, well stocked mini bar & fresh milk in the fridge!

breakfast was excellent, my wife had room service and no tray charge!

the room itself was fantastic; super comfortable bedding, a great bathroom, good wifi etc etc

the hotel has a secure underground car park if, like me, you drove to the hotel

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is also a laundry facility about three blocks away

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

booked a room for myself my wife and two young kids

the gym needs to be better for weights training

room was a great size everything was clean laundry was lovely and fresh

was poor our room showed a bunkbed room for 2 x kids but there was a single the one little one slept on the

staff = especially romanian lady- didnt catch her name but she was really good with the kids

good breakfast, friendly staff

great bar on the ground floor

they will charge you fortune for laundry

there was dirty laundry in the corridor as you had to walk to your room

we stayed there with family (two young kids) and enjoyed our trip to explore london's

i am grateful they upgraded my room, and allowed a late check out

lovely room and breakfast much better than we expected

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

very friendly staff that cheerfully accommodated my requests for late check in and late check out

the bar staff and catering team were excellent

had hoped that the bathroom would have heated equipment to dry laundry or towels

laundry would be a nice option and perhaps rotating the breakfast options

the lack of self-service laundry facility

was the same no on-site laundry front desk could have a list of restaurants available in the

employees, great breakfast, great location

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

convenient to underground and airport. good bar food.

the staff were really friendly, the rooms were comfortable and the gym is brilliant.

the room and spa facilities were excellent.

laundry facilities did not have washing powder, but front desk staff were quick to remedy!

i needed the available laundry machines

laundry room was very clean, but unfortunately the washing drums and rubber seals are dirty and in

the staff are consistently warm and helpful, there s a gym and laundry on-site, and the tube is just a five

gorgeous design, great location, easy to use laundry and really does feel like home.

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

location, breakfast and bar were great

small bar downstairs for that evening drink which also doubles as the breakfast area

a bar of soap instead of the body wash would be nice (personal preference) in the bathroom

get

wifi not working in room 14. milk and juices are out of date.

very close to an underground station, parking available on site, very nice breakfast and staff.

wifi didn't work in our room, the hotel needs renovation and the bathroom could be cleaner

no wifi!!!

no wi-fi, no restaurant, no laundry, no room service , no kitchen

room was located in the basement near the laundry room so when we checked in (4pm ish) and we were shown to our

parking was plentiful, and it was exceptionally good value for money

wifi very nice breakfast staff were very welcoming and helpful and free

we checked in fairly late after a concert so the restaurant and bar were closing but the staff still made us

it is a 5 minute walk away and has wonderful food, bar and rooms

does say on their own website that they offer room service, we weren't sure till what time or if they did as

ordered room service on our final night and it was only okay, the desserts in particular were not

not enough room in the bar to sit down

good room service

had to do laundry down the street at a laundromat was quick and convenient

laundry would have been good but mainly because i was on a rowing course and kept falling in the

the hotel has newly furnished rooms with kitchenette and laundry facilities

no reasonably priced laundry nearby.

loud noise at 3am when the hotel was hauling around laundry carts right outside the room for about 20 minutes

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

you can have 5 in 1 room 3 kids 2 adults

very limited so needed to park on narrow side road, wifi was poor and no desk in room to work (3 single beds)

no good behaviour towards kids

was dirty no beer in the bar at all not very welcoming nothing for kids to do at all wouldn't go

was next to the laundry which gave it a chemical odour the entire time we were there

it was down stairs and was dark and the stairway and hall was littered with laundry etc

laundry room was a bonus too

window opened to the laundry room in the hotel and the bedroom window was next to the smoking area so from 9:4

wifi and we were given only one towel for two people, also they never changed our towel so it was

the laundry that was supposed to be clean, smelt disgusting

the laundry was clean

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

breakfast was very basic :) wifi also needs some improvement.

lower floor rooms had no view other than laundry bins

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

were woken at 5am by someone delivering laundry bins right outside our window

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

our room apposite laundry room, bit noisy.

no pen,laundry bag, any toiletries

to keep towels close to the shower, no locks available for the lockers, it was noisy and full of kids, no shower

staff were exceptional so kind so helpful and thats from front of desk to bar to waiters to waitresses cleaners

room service was very prompt

time for breakfast but location perfect as i was attending a business venture actually in one of the

nothing. would have loved room service being open after 11pm for food but that is not a problem

there are not much fiid choices in the reataurant and for room service as well

the hotel's breakfast was also very good and very clean with fresh food

only winge i have is that breakfast was a tad disappointing, only scrambled egg offered on the buffett and as

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

the spa offerings

got early check in and a little helpful late check out

great bar and dj for a friday evening

staff would sometimes be managing the bar and the desk together which meant you could be left waiting for a

hotel with nice bar area and the room was clean and very comfortable

bar area with a few board games and a pack of cards that i used with my son age 8

no comfortable area to sit while awaiting room apart from at a table in the bar area which was without atmosphere

and laundry service is a bit more expensive than out of the hotel but that's usually to be expected

very near to wembley part metro station, only 2 minutes walk, plenty of shops for quick bite, laundry, dry

but they have laundry service

kitchen staff discreet but nice

the breakfast was very nice, with everything you could have wanted

sure if there is room service, but would be nice if one doesn't want to leave the room for a day