the kids loved the ping pong table

i'd have loved to purchase this property and place a swimming pool right under the terrace

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

real bar area and outside should be more amenable for drinks and snacks in the day and night

a swimming pool would be a good addition

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

rooms are spacious, wifi great

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

laundry option would be great too

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches

breakfast nice but nothing special not easy to find someone to ask questions and get

beautiful property - very stylish and tasteful decor lovely swimming pool relaxed atmosphere

breakfast was simple but good

don t expect fast speed wifi, it s a place to rest and zone out after all

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

the food was delicious, our rooms were immaculate, the terrace off our room was so great, the parking was

wifi went down temporarily and was promptly addressed and rectified

easy access to hotel and parking

difficult to get on the wifi.

parking is available and with enough spots

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

wifi was a bit slow at times but the owners had the phone company working on it while we were there

we had use of the garden and kitchen facilities

we were not expecting to have to pay for kitchen facilities.

shared kitchen is extra charge and is not well equipped

shared kitchen is extra charge and is not well equipped

by doubtful extra charge for kitchen facilities

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

pool was a hit with kids

pool was a hit with kids

the pool and the whole territory were beautifully maintained

the heated pool, in cloudy days, was very appreciated by us all, specially the children

swimming pool delightful

hotel and very pet friendly

with plenty of parking

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

friendly helpful staff, lovely food & good selection, quiet room very spacious, nice shower, pet friendly,

that would have been useful (the kids slept on the sofa in the leaving room

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

plenty of free parking

staff are great, facilities are great. breakfast and bar facilities are great too.

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

lively bar and restaurant

parking and wifi as published

excellent. just loud music from bar opposite.

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

wifi not goed

wifi was super slow.

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included, restaurant next

wifi is not always good

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

sofa and bar area

the room and bar facilities.

temperature a little too high and a soap bar would be great in the bathroom

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

cafeteria and hotel bar closes early

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

great rooms and parking.

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

good parking

private parking

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

several things: - wifi didn't reach our room and because they were out of space

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

great service and the spa is very good.

everything is close by with many kids play areas

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

clean room. free parking. free wifi.

also it would be nice to have fridge or something like that in the kitchen for beverages at least

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

there was something like a kitchen with microwave, coffee and snack machine

breakfast choice was huge

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

room service/bar food is a disaster

wifi in the room could have been more consistent

lobby bar was comfortable. service was excellent. breakfast was great.

the wifi is a bit slow and unstable.

we were especially impressed by how pet-friendly the hotel is they provided a dog bed and bowls, which made

only significant issue was that the wifi was poor in our room

desk staff especially patricia who welcomed me when i arrived and went above and beyond calling a pet store for

location and the roof top. staff were friendly and the bar was excellent

the bar is also great

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

not mention the wifi was amazing

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

wifi was extremely slow at times. only a few parking places to unload in front of hotel.

brand new, spotless clean, fats wifi, very friendly and supportive personnel

service, room, breakfast, restaurant and bar and location

fast wifi, super clean, ultra comfortable beds

the wifi was very slow

the location was great and the spa facility superb!!!

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

a modern chain hotel it s not acceptable that our entire 2 nights stay was without wifi

great for families and kids, close to tram for connection to metro so getting around was a breeze

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

the bed was very comfortable and the airco (and wifi) worked very well

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

wifi didn't work

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

an early check in for us which was nice, easy check in and out, location is excellent,

design, pet friendly, location great, the staff very welcoming and friendly,

used the laundry service twice and both times we received our garments back already in the afternoon: this

time of gym ( from 10 am) is not guest friendly

hotel staff was very welcoming and also gave us early check in, and gave information about the area

i found myself having to go to the hotel bar each morning to purchase a coffee to go

not far from city center. has a gym.

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

very good breakfast

staff was friendly and room service meant that my bed was cleaned very quickly.

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

spa time limit is just one hour

the bar prices!

the kitchen wasn t flexible to accommodate kids menu

my shirt got lost in the laundry

we loved the roof top bar with its fabulous view of the museum

room was gorgeous. breakfast was very tasty. cocktails were amazing.

is no room service during the day or evenings

check in, super friendly staff, free wifi, great location

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

wifi had restrictions and we couldn't access streaming and betting pages

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

nice room amenities such as mini bar, toiletries, and super fast wifi

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

room was comfortable, wifi worked, and tv had an english channel

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

dry cleaning service despite it being listed on the in-room laundry information

great room, free upgrade and free late check out. i really recommend this place.

hotel, very friendly staff and the bar was fab

is no room service for breakfast and the options offered in the evening are very scarce

the gym (although basic) in the basement is nice esp after having the delicious meals

asked for laundry service and reception informed me to leave the plastic bag in my room

the wifi worked well

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

a bigger gym

room exceptional .breakfast good .location good

we had a lovely stay ,dine over in the old town lots of bars and restaurants

requested a cot which we got in the room but also received a baby bath and kids pack

only downfall i think the hotel has is the gym

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

room service food was not good by any means unfortunately but we loved the woman who delivered the

plenty of sockets, fast wifi

the front desk staff very helpful and the room service exceptional (disney was attentive and proactive)

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

everything was great. kids friendly hotel

the snack bar at night has also good selection of wine, beer and pintxos

was spatious with fold down bunks for the kids and comfy beds

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

it was pet friendly, but no water bowl for the

at an extra 22 euros a day for our dog i'd call the hotel marginally pet friendly

it was very well located, near the guggenheim museum. the room service was also good.

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

disappointed gym / spa facilities not open but understandable in covid times.

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

staff was friendly and helpful i also liked that they had bar and place to eat

little effort appeared to be made to get the nightdress back from the laundry

loved the juice in the gym

ac, wifi and black out blinds all worked perfectly

wifi in the room is abominable

rooftop pool paired with the spa facilities were great

the breakfast is delicious and we the staff very gentle

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

as others are reporting, the breakfast is a lovely touch

breakfast was perfect and very tasty, served on the table with sweet and savoury options

breakfast was superb with fresh fruit, yogurt, plum cake, coffee, warm toasted semolina bread with

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

gym was well equipped, albeit a bit small for the size of the hotel

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very,

the pool is not worth it. might as well take a run or go to the gym.

pool was very small and crowded

the pool is tiny not like in the photo

patchy wifi inconsistent ac

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

the staff are friendly and helpful, rooms are comfortable and clean, value for money and wifi is great

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

wifi connection

parking outside property. this was the only negative point.

a problem, but be aware that parking is on the road and a steep climb to the hotel

parking was downhill from the hotel

booked two nights we stayed only one as we could not cope with a tiny room with miniature tv and wifi that didn

there is no parking on site