shared kitchen is extra charge and is not well equipped

shared kitchen is extra charge and is not well equipped

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

by doubtful extra charge for kitchen facilities

we were not expecting to have to pay for kitchen facilities.

wifi was a bit slow at times but the owners had the phone company working on it while we were there

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

parking is available and with enough spots

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

don t expect fast speed wifi, it s a place to rest and zone out after all

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

pool was a hit with kids

the pool and the whole territory were beautifully maintained

the heated pool, in cloudy days, was very appreciated by us all, specially the children

pool was a hit with kids

i'd have loved to purchase this property and place a swimming pool right under the terrace

laundry option would be great too

breakfast nice but nothing special not easy to find someone to ask questions and get

beautiful property - very stylish and tasteful decor lovely swimming pool relaxed atmosphere

breakfast was simple but good

pool was lovely

the kids loved the ping pong table

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

real bar area and outside should be more amenable for drinks and snacks in the day and night

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

a swimming pool would be a good addition

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

rooms are spacious, wifi great

that would have been useful (the kids slept on the sofa in the leaving room

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

wifi went down temporarily and was promptly addressed and rectified

to note the parking spaces are a little tight so beware if you have a larger than average car

there is a nice seating area in the bar to gather

excellent location and welcome. great adults only. very quiet and spotlessly clean.

pet friendly rooms were brilliant

wifi poor in the common areas

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

comfy beds, good wifi

tooo many kids and very loud at the bar

plenty of free parking

staff are great, facilities are great. breakfast and bar facilities are great too.

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

lively bar and restaurant

parking and wifi as published

room, excellent hosts and great breakfast

breakfast was amazing

was no frigde in the room (and the one of the kitchen was full)

breakfast was superb with fresh fruit, yogurt, plum cake, coffee, warm toasted semolina bread with

driving to durango means severe parking issues and no alcoholic drink possible

had to continually log back into wifi!

wifi signal was weak in my room, one night i could not even connect

plenty of free parking on site (in front of hotel)

conveniently located off the main road in derio, near bilbao, with plenty of parking available

helpful reception and bar staff free airport transit

parking was downhill from the hotel

there is no parking on site

a problem, but be aware that parking is on the road and a steep climb to the hotel

secure parking for our motorbikes and member of staff was excellent

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large

paid extra because i was traveling with my kids who are 20 years old

peta are not allowed at the breakfast lounge

shuttle service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included

private parking, comfortable bed, decent size room for family with two kids, great customer

clean room, comfortable beds, breakfast opens at 5am

good wifi included

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

parking in any spanish city is a nightmare and expensive

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

great rooms and parking.

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

minimum is 18y no laundry service in august

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

felt that spa should have been included in the price of the room, i though breakfast was included in the

the bar food was a bit hit and miss

of an actual bar /drinks availability

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

staff were so helpful sorting out the wifi

the wifi was also very poor

massages available in the spa on the saturday we were there, although we later found out from a taxi driver that

gym not a part of the hotel but massive with excellent spa area

fast and easy wifi

nice bar in the building and great restaurant around the corner

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant

difficult to find car park on arrival. wifi was rather unreliable

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

wifi is very poor

the wifi worked well

wifi coverange in room was not existing.

there was something like a kitchen with microwave, coffee and snack machine

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

also it would be nice to have fridge or something like that in the kitchen for beverages at least

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

breakfast choice was huge

room service/bar food is a disaster

wifi in the room could have been more consistent

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

we were especially impressed by how pet-friendly the hotel is they provided a dog bed and bowls, which made

only significant issue was that the wifi was poor in our room

the bar area a nice place to chill and have a drink

location and the roof top. staff were friendly and the bar was excellent

we do appreciate that it was pet-friendly, though

wifi was spotty inside the room itself

child seat in restaurant, not so good breakfast for kids

lovely staff who gave us an early check in and fab restaurant/bar

hotel bar is lovely, and used by locals too

not mention the wifi was amazing

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

a modern chain hotel it s not acceptable that our entire 2 nights stay was without wifi

the view was not great. the gym is pretty poor.

very nice hotel. breakfast was fantastic. i highly recommend.

big clean rooms, convenient spot close to grand via and the old city, great wifi.

it was difficult to get access to the spa but that s my fault for not prebooking.

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

no phone for room service

gym doesn t open till 9am - wanted to use it @7

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

great location. nice bar to come back to in the evening and very friendly staff

wifi was extremely slow at times. only a few parking places to unload in front of hotel.

friendly and helpful staff everywhere -reception, room service, housekeeping, restaurant

the location, the welcoming staff and cleaning room service

used the laundry service twice and both times we received our garments back already in the afternoon: this

we could not reach room service or the front desk

gym doesn't open until 1000h. shower was a tad narrow.

didn t use gym or eat breakfast so unsure about those

very weak to non-functioning wifi, some sort of plastic sheets. noisy street (front side).

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

staff was friendly and room service meant that my bed was cleaned very quickly.

staff very friendly and kind. lovely gifts in the room for our kids.

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

cost of use the pool disappointing!

the breakfast was one of the best i’ve had, amazing value and great tasting

staff were very helpful snd the rooftop bar was a lovely place to relax

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

water hot, wifi fast and self-service continental breakfast generous

my shirt got lost in the laundry

great rooftop bar to enjoy the sunset

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

the breakfast also served from this area was the best we had in our travels throughout spain and

early check in, super friendly staff, free wifi, great location

dry cleaning service despite it being listed on the in-room laundry information

room service food and breakfast is poor quality.

room service available, brakfast very tasty and a restaurant within the same building

staff, from the front desk, to the restaurant, bar, and room service were exceptional

the restaurant and bar were great, service and food outstanding

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

room service is available in case you need it

check in late cleaning perfect late check out

an excellent stay with young kids - highly recommended

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

asked for laundry service and reception informed me to leave the plastic bag in my room

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi is blocking certain network services without giving you upfront or during usage a warning

parking is few minutes from the hotel pet are not allowed in the room alone

wifi wasn t working

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

place to stay with our pet dog on the way to the port of bilbao

plus welcome pet packs for our two dogs with toys and treats - it was a lovely surprise and they loved it

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

booked that morning, specifically requesting ev charging & a room for our pet dogs via booking

they had goodies for the kids which was very nice! the location was excellent.

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top

requested a cot which we got in the room but also received a baby bath and kids pack

we had a lovely stay ,dine over in the old town lots of bars and restaurants

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

gym could have been better equipped. spa relatively expensive.

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

lovely places to relax all over the hotel and the service in the bar was also excellent

our friends' kids had a great time exploring the space

reception, room, staff, breakfast, helpful tips for shopping and eating were simply great