wifi coverage was poor in the hotel rooms

sofa and bar area

clean, comfortable, ample free parking, excellent breakfast.

great breakfast and free parking place just in front of the hotel

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

the wifi in the room is very weak

there was ample free parking on site

spotty wifi requiring frequent re entry of username and password.

excellent wifi

also, good space for parking which was needed

the beds were comfortable and wifi strong

plenty of free parking

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

in the room which would have been nice - it would have been ok if you could have called for room service for a

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

no minibar; pool ceiling a bit dilapidated

clean, cosy and spacious room, excellent breakfast, big parking lot.

great to have a pool too

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

several things: - wifi didn't reach our room and because they were out of space

temperature a little too high and a soap bar would be great in the bathroom

cafeteria and hotel bar closes early

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

big pot in the kitchen would have been helpful

there was something like a kitchen with microwave, coffee and snack machine

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

also it would be nice to have fridge or something like that in the kitchen for beverages at least

the wifi worked well

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

warm welcome & unexpected early check in. good breakfast

the bar area a nice place to chill and have a drink

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

good wifi

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

garage parking was expensive but included ev charging

service, room, breakfast, restaurant and bar and location

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

the spa pool access costs 20 euro, but the spa is lovely - well worth the

public areas were good and the bar prices were very reasonable

location, really helpful staff, great bar and facilities, super safe parking.

terrible wifi. continous disconnecting.

the parking costs additional 20.- per day. the wifi network was almost unusable.

room was very big and exceptional for traveling with kids

the wifi was very slow

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably

location, nice rooms and the spa was amazing.

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

my shirt got lost in the laundry

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

breakfast was perfect, especially the guggenheim museum view

excellent gym with very new equipment

spa was not easy to reach, warm red wine at the bar

used the laundry service twice and both times we received our garments back already in the afternoon: this

hotel staff was very welcoming and also gave us early check in, and gave information about the area

early check in helpful as we arrived on early boat at santander

time of gym ( from 10 am) is not guest friendly

no pool, wifi wasn t very good, especially in the evening.

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

room service is available in case you need it

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

wifi was spotty inside the room itself

convenient, recently built/renovated hotel. spacious rooms with very good wifi.

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

the bar is also great

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

no bar or leisure facility

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

the pool could be used without extra charge but ok

to separate us into separate floors which was disappointing as we were no longer next to my kids

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

they also managed to accommodate my request for an early check in

room service and location excellent.

great breakfast. great staff. great location to museum.

the breakfast was varied and delicious

gym could have been better equipped. spa relatively expensive.

gym could have been better equipped. spa relatively expensive.

the location and the staff were fantastic! i also appreciated that there was room service.

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

definitely pet friendly, supplying pet bed, treats and feeding bowls

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

sure pet friendly applies

again should not say pet friendly as breakfast separately as no outside terrace

asked for laundry service and reception informed me to leave the plastic bag in my room

helpful staff made an effort offered a discount on the pet policy - see below

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

wifi is blocking certain network services without giving you upfront or during usage a warning

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

getting in very early they were very accommodating to allow us early check in

dry cleaning service despite it being listed on the in-room laundry information

room service food and breakfast is poor quality.

decent wifi. comfortable bed.

could be softer bar should stay open later for hotel residents and room service should be available until

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

room service food was also fantastic and good value for money

being next door to the casino

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

wifi connection was strong and reliable

really good gym, considering it is a hotel gym

lovely places to relax all over the hotel and the service in the bar was also excellent

little effort appeared to be made to get the nightdress back from the laundry

there was not room service

evening meal was really good and bar was fun too

great location with park and playground on the doorstep for kids

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

4* hotel with proper service, great comfort, good food, delicious healthy breakfast, great little gym, and not

spa and kindness of staff

best sleep we had in months (away from the kids…), breakfast delicious, wonderful location

the gym is small, but offers everything

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

the qr codes in the room for room service and such didn t work

dog friendly, and with ev charging in the garage.

asking 10 eur extra for better quality wifi is exaggerated

instructions to find garage and ev charging were clear

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

excellent wifi

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

bug room , nice breakfast and the location is fantastic

pedro was very haughty and did not tell me the wifi password

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

noise at night from the bar near by

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

breakfast, lovely courtyard with some green plants, food available at the bar at all

the hotel has a restaurant and a bar with good food and well-priced

wifi could have been stronger and secured

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

30 euro per day as hadn t had to pay before clear price should be disclosed before booking for pets and parking

had a cat with us and we found two bowls and a pet bed that the hotel prepared for us in our room which was

this was disappointing along with the fact that the room service did not include having the cups and glasses

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

wifi could better

the gym is spacious with modern

details for the dog and kids.

breakfast fabulous location close to underground and tram and walking distance to the old town

breakfast was additional 11 euros and was amazing, it had local products

no kettle in the room , had to ask for a corkscrew. gym off site

breakfast could be a bit upgraded.

a short walk to the guggenheim museum in one direction and the old town bar district in the other

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

laundry bill was expensive

room was as expected for 3 star rating; good wifi

wifi: free and worked well from our room

no mini-bar in the room the wifi in the room was very bad

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

good parking

parking in any spanish city is a nightmare and expensive

our was big and spacious, comfy beds, and internet/wifi worked like a charm

private parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

bar and restaurant on site

lots closed because of covid - no room service

the room service food was absolutely disgusting - cold, over cooked and inedible

the swimming pool was in big demand as the temperature was in the 30's

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

lack of bar facilities. seemed very lifeless.

there was no bar available in the hotel.

no restaurant or bar working in the evening inside the hotel

there was no bar available within the premises.

laundry service was very expensive

has a free parking

there is free parking inside the property and the dinner menu is upscale and a reasonable price

very relaxed atmosphere for what is quite a busy bar area

friendly staff, good parking facility, restaurant (no other restaurants nearby) and bar

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

room was excellent and superb wifi connection

the staff was great & very nice restaurant/ bar there, too

wifi was good and easy to access

secure parking. room had a balcony. good wifi signal. close to ferry port.

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

safe, bar fridge and espresso maker with pods

location and bar / restaurant

good laundry service, efficient friendly staff

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy

lovely pool area with bar and excellent view with fabulous sunset

occasionally have bar tender stop by pool and ask guest if they need drink

the views from the terrace and pool are what make the hotel exceptional

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

great location, very helpful staff. pet friendly beach walk directly opposite the hotel

the pet bed, food and bowls were an excellent idea

no room service which would have been an added bonus

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka

coffee was however available at the bar and on demand

no room service, no vending machine and nothing open close to get groceries

wifi connection not monitored at frecuent cuts

maybe in the height of the season, the bar nside the hotel would be open

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

done by your pets - never had to do this before an extra 10 for each dog charged offered room service but

so convenient for the port with a pet

it about an hour to prepare our room, with pet

wifi didn't work

breakfast was very good

big choice of continental breakfast

wifi in the room, no air conditioning nor fan (fine for winter, but for a 38oc day like today was

breakfast was good

good parking facilities good continental breakfast included in the price

liked the staff, location, food, bar and excellent bedroom

secure parking excellent

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

underground secure and free parking

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early