private parking

parking in any spanish city is a nightmare and expensive

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

good parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

no room service menu in room, no coffee making facilities in room.

loads of comfortable seating in the bar

great place! the only thing is the wifi was unstable and really slow

fast and easy wifi

great service and the spa is very good.

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

lovely hotel, nice staff, good breakfast, pet friendly and good parking

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

but i thought he was a bit rude towards us only because i have forgotten to write i had a pet with me, but was

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

great location. fabulous friendly staff. great bar & restaurant next door.

lovely staff who gave us an early check in and fab restaurant/bar

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

very good wifi, airco and shower pressure

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

good fast wifi

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

staff was informative and flexible for a late check out

wifi works well

also, good space for parking which was needed

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

convivial bar and restaurant

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

hotel was in an excellent location close to everything and great for traveling with kids

nice gym for the training and good restaurant for the dinner

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

plenty of electrical outlets, wifi

pet friendliest hotel we have ever stayed

dry cleaning service despite it being listed on the in-room laundry information

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

bar was nice for a nightcap on the way home at night

room was a bit small but not a huge issue room service - probably ordered the wrong thing

wifi was

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

everything was great. there is a very nice bar and restaurant on top.

to separate us into separate floors which was disappointing as we were no longer next to my kids

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

location & breakfast

wifi was terrible

location and two interconnecting rooms we wonderful for the kids

wifi in the room could have been more consistent

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

used the laundry service twice and both times we received our garments back already in the afternoon: this

we could not reach room service or the front desk

wifi was good

the bar area could do with a bit of updating. the staff were great though.

the location was excellent. having the bar and restaurant in the hotel was a plus.

asked for laundry service and reception informed me to leave the plastic bag in my room

parking is few minutes from the hotel pet are not allowed in the room alone

wifi is blocking certain network services without giving you upfront or during usage a warning

bright and clean room and bathroom with very fast wifi

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

there was ample free parking on site

helpful receptionists and bar staff

conveniently located off the main road in derio, near bilbao, with plenty of parking available

wifi was super slow.

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

snack bar in lobby very handy for drinks and meals

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

spa in house

location, nice rooms and the spa was amazing.

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

we were above a casino so i wonder if they have some

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

the gym very basic

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

good wifi! very central location, perfect for tourists.

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

nothing else, no bar or food facility

hotel staff was very kind and helpful, also our pet felt welcome

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

nice coffee lounge and bar and very good restaurant, reasonably priced

very comfortable room, quick friendly service. restaurant & room service very good.

limited fruits at breakfast; cold at reception area; small gym

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

wifi very

wifi is a little slow for my tastes although not bad

the breakfast was expensive

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

your kind wishes and the room service present on my birthday, was an unexpected surprise and i really thank

very good wifi reception

haven t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food

big pot in the kitchen would have been helpful

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

wifi coverange in room was not existing.

there was something like a kitchen with microwave, coffee and snack machine

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

nice room amenities such as mini bar, toiletries, and super fast wifi

room service is available in case you need it

room was comfortable, wifi worked, and tv had an english channel

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

bar was well stocked with friendly staff

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

breakfast, lovely courtyard with some green plants, food available at the bar at all

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

liked my whole stay but what really stood out for me was the bar at the 13th floor

my shirt got lost in the laundry

awesome location, friendly staff, smelled really good, great gym, great products

have been greater, only one type of each tea bag etc (while there was a sign to order more via room service, if

didn t have the breakfast as we thought it was expensive at 35 euros pp and we were 4 with a light eater and

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

strong wifi

a limited room service menu.

perfect location, welcome desk decoration, all day free catering, kids welcome kit

in the hotel is gym 24/7 and wellness and spa

the location and the staff were fantastic! i also appreciated that there was room service.

nice clean hotel with free usage of a really good gym down the road.

no kettle in the room , had to ask for a corkscrew. gym off site

the gym was good, when i finally found it!

breakfast was additional 11 euros and was amazing, it had local products

the gym is not located at the property. this should be advised in the property description.

the wifi was terrible

had a room service issue sadly

wifi was slow for us and the pillows could have been better

enjoyed the lobby bar service

there are ev charging points for a little extra payment

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

beds, cleaning services were spot on, access to the gym - covid safety measures in place

location, breakfast and parking

plenty of restaurants and bars around to have breakfast or dinners

little effort appeared to be made to get the nightdress back from the laundry

like reception and room service didn't really have a good handover

they put in twin beds for my kids

early check in

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

the spa and gym facilities were also very

good gym and average breakfeast

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

room service was excellent and front of house people could not have done anything else for

maybe a pool

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

again should not say pet friendly as breakfast separately as no outside terrace

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

pet friendly hotel and the dog got his own bed

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to

breakfast super! wifi too difficult to use.

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

could not get wifi, although my husband was able to log in without difficulty.

spacious room, nice wifi, great variety at breakfast, very friendly staff and big parking lot

my kids would've appreciated internet tv. ;)

wifi is not always good

pet friendly rooms were brilliant

great to have a pool too

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

friendly helpful staff, lovely food & good selection, quiet room very spacious, nice shower, pet friendly,

nice swimming pool

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

several things: - wifi didn't reach our room and because they were out of space

cafeteria and hotel bar closes early

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

temperature a little too high and a soap bar would be great in the bathroom

has a nice tapas bar to fill any of your needs during the day

good restaurant & bar food. close to airport

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

everything in the room was nice, the play area is excellent for kids.

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

wifi is excellent for working

the pool is a great addition along with the bar and terrace

staff at the bar was very nice and also the pintxos + snacks & drinks were good

breakfast was of poor quality and boring

bedroom very hot, without ac basic breakfast

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well

the spa were closed in the weekdays

laundry bill was expensive

there was zero wifi connectivity, even though this was advertised

no mini-bar in the room the wifi in the room was very bad

wifi connection very bad. we could ear everything from the rooms next to ours.

the room i had at the end of the corridor/ building had very poor wifi/internet signal

and bar were closed at the weekend and we were there on saturday night

wifi doesn't work properly, i lost connection every 10 minutes

comfortable bed and specious room with excellent wifi

there was no bar available within the premises.

no apparent room service

high-speed wifi very nice personnell complimentary coffee machine in the

great location, friendly staff, nice meal in the bar and a very comfortable bed

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

fabulous location, beautiful room, clean, great bar area and terrace

wifi was good and easy to access

laundry service was very expensive

staff is very very friendly and smily. private parking is very useful, location is cool

wifi very good, nice rooms, good quality/price ratio

parking included as well

friendly staff, good parking facility, restaurant (no other restaurants nearby) and bar

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

we were able to find parking onsite in front of the hotel

good bed and size of room. there is a quirky irish bar next door

difficult to get on the wifi.

was near the town centre , parking was on the property

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

breakfast was really good value for money

position, staff and high quality of the hotel. super pet friendly

nothing apart from could do with an earlier breakfast time for camino pilgrims

breakfast was very continental but tasty

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

it was okay.. nothing really special about it, we used the gym once it was a nice area

i have never had bad coffee in a bar or restaurant in spain so it should be

really, could have done with more staff on in the evning to cope with the bar and restaurant

very handy for bilbao ferry port. strong wifi. clean budget hotel.

good parking arrangement and really nice staff such as andreas and a younger lady at reception

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or

secure parking excellent

good laundry service, efficient friendly staff

bar again beautiful but again staff just need a bit more training

lovely pool area with bar and excellent view with fabulous sunset

occasionally have bar tender stop by pool and ask guest if they need drink

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for

poor room service

breakfast was a good quality

the extra plus for the hotel being pet-friendly