i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

good if used some more options of tapas at bar without ham.

amazing gym !!

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

the spa pool access costs 20 euro, but the spa is lovely - well worth the

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the hotel has a comfortable lounge bar which is good value

great place! the only thing is the wifi was unstable and really slow

great service and the spa is very good.

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

great location. fabulous friendly staff. great bar & restaurant next door.

lovely staff who gave us an early check in and fab restaurant/bar

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

very good wifi, airco and shower pressure

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

do not like the smart hotel concept where everything is controlled by a wifi card

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

1st world complaint but wifi was a bit premier inn i

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

water isn t topped up and only a bottle for one, same as toiletries - toothbrush for one, wifi not great,

roof top bar was not available.

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

we were travelling with our pet, the hotel staff was so thoughtful as they asked our pet's name before we get

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

dry cleaning service despite it being listed on the in-room laundry information

is no room service for breakfast and the options offered in the evening are very scarce

quite expensive, and would like to have option for glass of wine in the room service not all full

room service food and breakfast is poor quality.

front of house staff seemed a little inexperienced for such a high quality kitchen

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

- very friendly staff that spoke good english - ambience of the hotel and the room itself - gym and spa

pool not open

room service after 2nd night they did not refill anything nether shower gel nor water

used the laundry service twice and both times we received our garments back already in the afternoon: this

spa not operational

wifi not very stable.

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we

the gym had good equipment

asked for laundry service and reception informed me to leave the plastic bag in my room

wifi is blocking certain network services without giving you upfront or during usage a warning

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

room service at night came within 20 minutes as i had been notified

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

location & breakfast

excellent breakfast and tipps from receptionist; close to main atrractions and metro

location and two interconnecting rooms we wonderful for the kids

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

is no evening atmosphere or bar on offer in hotel really but everything is so close that you have options

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

wifi connection

decent tv and wifi

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

the spa was fabulous

we travelled with kids, a small playing area could have been nice

kids gets free breakfast so that is a great

we wish we had the chance to check the gym and spa

perhaps book spa treatments before arrival?

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

unable to connect to wifi

the wifi is a bit slow and unstable.

pets allowed

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

our friends' kids had a great time exploring the space

partner hoped there would be a swimming pool

really good gym, considering it is a hotel gym

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

breakfast, cafe bar was lovely & good value

tasty meals at lounge bar in the hall, reasonable

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

service, room, breakfast, restaurant and bar and location

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

fast wifi, super clean, ultra comfortable beds

hotel wifi not great but he had trouble with my own plan

brilliant room and free laundry service. excellent gym. fantastic stay!

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

specialty neck pillow was accidentally sent to the laundry and lost

the rooms are very luxurious and clean, the golf course is fantastic and the spa are is a dream

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

the wifi doesn t work very well.

an excellent stay with young kids - highly recommended

room was comfortable, wifi worked, and tv had an english channel

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

also it would be nice to have fridge or something like that in the kitchen for beverages at least

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

wifi was not good

wifi coverange in room was not existing.

wifi and price

my shirt got lost in the laundry

the room service food is impeccable and all the staff are exemplary

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

the terrace bar on the seventh floor was a great place for an pre dinner drink and

and the gym nearby was included and definitely has exceeded my expectations

the gym was good, when i finally found it!

not a proper bar to relax in. room looked a bit tired.

breakfast fabulous location close to underground and tram and walking distance to the old town

the gym is outside of the hotel but included in the

spa is extra charge and rather expensive. fitness room tiny.

the same was the breakfast area and the breakfast itself was various and of high quality

we had requested an early check in and were pleasantly surprised to have a room ready when we arrived quite

facility is well-maintained and breakfast was excellent

could not use the sauna without payment for spa treatment

we enjoyed the gym and the pool

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the spa and gym facilities were excellent - clean, well maintained and quiet

pet / dog friendly hotel and extremely conveniently located in bilbao

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

pedro was very haughty and did not tell me the wifi password

had a pull out bed for the kids but it was really uncomfortable

the location is great and the staff are really friendly. specially the guys from the bar :)

room service was excellent and front of house people could not have done anything else for

near the guggenheim the breakfast was super wifi was fast cause we were there on a sunday, street parking was

instructions to find garage and ev charging were clear

- excellent breakfast - good wifi - gym was ok - free water in the

helpful staff, very good free wifi, good breakfast, spacy room (even though pretty much

little effort appeared to be made to get the nightdress back from the laundry

room service was very convenient, good food, a bit too high price, but it was expected

small pool and gym available free, which was very welcome in a city centre hotel

room service

toshiba conference, meant that bar and bistro were off limits in the evenings (but plenty of excellent alternatives

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

it was pet friendly, but no water bowl for the

at an extra 22 euros a day for our dog i'd call the hotel marginally pet friendly

sure pet friendly applies

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

wifi could be better

great attention for kids

kids screaming in the hallway which the hotel can t control but yes a bit noisy

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

conveniently located off the main road in derio, near bilbao, with plenty of parking available

helpful receptionists and bar staff

friendly staff, many parking places, good food.

excellent. just loud music from bar opposite.

there was ample free parking on site

the lively restraunt and bar was a warm and entertaining place to sit

good wifi

plenty of free parking

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

could not get wifi, although my husband was able to log in without difficulty.

spacious room, nice wifi, great variety at breakfast, very friendly staff and big parking lot

my kids would've appreciated internet tv. ;)

wifi is not always good

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

great to have a pool too

was fabulous loved every minute from the scenery overlooking the golf course to the restaurant and it s food

plus the pool was amazing for the kids specially in a rainy day

loved how friendly is everyone, the space and how comfortable is the room, the option of playing golf and the

friendly helpful staff, lovely food & good selection, quiet room very spacious, nice shower, pet friendly,

cafeteria and hotel bar closes early

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

temperature a little too high and a soap bar would be great in the bathroom

has a nice tapas bar to fill any of your needs during the day

good restaurant & bar food. close to airport

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

everything in the room was nice, the play area is excellent for kids.

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

wifi is excellent for working

the pool is a great addition along with the bar and terrace

laundry bill was expensive

no mini-bar in the room the wifi in the room was very bad

wifi connection very bad. we could ear everything from the rooms next to ours.

the charge 11 euros a night per pet. complete rip off.

not as pet friendly as most other pet friendly hotels

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

lack of bar facilities. seemed very lifeless.

there was no bar available in the hotel.

no restaurant or bar working in the evening inside the hotel

there was no bar available within the premises.

quality in restaurant was poor - had to send fish dish back to kitchen

is being refurbished so no bar or kitchen facilities

very limited room service menu , food obtained from outside the hotel

fabulous location, beautiful room, clean, great bar area and terrace

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

laundry service was very expensive

free wifi

there is free parking inside the property and the dinner menu is upscale and a reasonable price

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

location, bedroom, bar ..free parking

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

position, staff and high quality of the hotel. super pet friendly

nothing apart from could do with an earlier breakfast time for camino pilgrims

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

delicious breakfast, excellent restaurant

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

good secure disabled parking, free wifi throughout and nice dog walking round about

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

could not use the restaurant or the bar or get room service

great location for the port, secure free underground parking, very helpful and kind staff, large and well

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

underground secure and free parking

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

very handy for bilbao ferry port. strong wifi. clean budget hotel.

spa and breakfast

a medium size hotel with own spa circuit

spa facilities, good value for money

the spa was very good.

breakfast is limited with few vegan options

good laundry service, efficient friendly staff

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy

great breakfast , fabulous staff . super clean everywhere

up orders and generally not in sync with the superior service of the staff at reception and those parking the

a price tag of almost 800 incl breakfast in august the spa should have been included

the wifi was absolutely atrocious it's 2025 not 2010

breakfast selection was very good

breakfast was good

the wifi was very weak in the room.

clean, excellent breakfast

the pet bed, food and bowls were an excellent idea

we travelled with two kids and two doggies

provided bowls and bed for our pet dog which we have not received anywhere else on our travels in spain

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

wifi connection dropped and was not repaired in the weekend, although a backup connection was

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

beautiful sea and beach views. great bar downstairs, open until excellent staff.

no room service, no vending machine and nothing open close to get groceries

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

coffee was however available at the bar and on demand