great pool ,fun golfing ,comfy bed ,good food , beautiful location lovely view and room

great pool ,fun golfing ,comfy bed ,good food , beautiful location lovely view and room

helpful staff, lovely rooms, spotlessly clean, good food and wifi

we were 2 families meeting-up with 3 kids under

tooo many kids and very loud at the bar

we were just waiting inside the hotel since the kids were cold

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

convenient for airport. good shuttle bus service

great location, close to the airport with free shuttle service.

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early

free parking and quiet room

good wifi

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

wifi not working in the morning.

plenty of free parking

wifi signal was weak in my room, one night i could not even connect

wifi did not work and the cafe is closed on weekends

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

friendly bar with snack food available

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

has a nice tapas bar to fill any of your needs during the day

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

big pot in the kitchen would have been helpful

there was something like a kitchen with microwave, coffee and snack machine

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

also it would be nice to have fridge or something like that in the kitchen for beverages at least

the wifi worked well

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

warm welcome & unexpected early check in. good breakfast

the bar area a nice place to chill and have a drink

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

good wifi

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

garage parking was expensive but included ev charging

service, room, breakfast, restaurant and bar and location

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

the spa pool access costs 20 euro, but the spa is lovely - well worth the

public areas were good and the bar prices were very reasonable

location, really helpful staff, great bar and facilities, super safe parking.

terrible wifi. continous disconnecting.

the parking costs additional 20.- per day. the wifi network was almost unusable.

my shirt got lost in the laundry

excellent gym with very new equipment

wifi could have been better

there is a great roof terrace where a very substantial and delicious, fresh breakfast is taken every morning

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv

room was very big and exceptional for traveling with kids

big clean rooms, convenient spot close to grand via and the old city, great wifi.

span and gym, location is great

cleaned every day, staff helpful and friendly, breakfast great , soundproofed rooms gym accessible at all

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

also very clean, room service daily

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

big bed, big tv, optimal wifi

used the laundry service twice and both times we received our garments back already in the afternoon: this

didn t use gym or eat breakfast so unsure about those

excellent up market tapas bars nearby

i found myself having to go to the hotel bar each morning to purchase a coffee to go

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

wifi was spotty inside the room itself

convenient, recently built/renovated hotel. spacious rooms with very good wifi.

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

the bar is also great

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

no bar or leisure facility

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

great pet friendly hotel. parking in building was tight but convenient.

i would not recommend for pet travelers and for remote workers

no room service to order some food

we enjoyed self service trust type bar (pour it yourself + write down what you had) in the beautiful lobby

a bigger gym

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near

the honesty bar was a great idea

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

free wifi not enough for work. teams meetings breaking up

admission to pool not included

didn’t include breakfast

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

gym is essential to me and it's quite good, even provide water and snacks

the gym is exactly what it looks like in the pictures, with the heaviest dumbbells weighing 10 kilos

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

also there was a little play area in the breakfast room for kids

the breakfast was wonderful!

asked for laundry service and reception informed me to leave the plastic bag in my room

helpful staff made an effort offered a discount on the pet policy - see below

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

wifi is blocking certain network services without giving you upfront or during usage a warning

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

getting in very early they were very accommodating to allow us early check in

wifi didn't work

little effort appeared to be made to get the nightdress back from the laundry

room service was very convenient, good food, a bit too high price, but it was expected

chose this hotel for the location and facilities (swimming pool)

great location with park and playground on the doorstep for kids

toshiba conference, meant that bar and bistro were off limits in the evenings (but plenty of excellent alternatives

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

is good selection but very average quality food, coffee is really not good, room service is only available

plenty of sockets, fast wifi

dry cleaning service despite it being listed on the in-room laundry information

nice staff and good wifi, you can easily do video

the bar onsite was fantastic and the bar tender provided such wonderful service

reception & room service staff were really attentive and helpful

front of house staff seemed a little inexperienced for such a high quality kitchen

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

disappointed gym / spa facilities not open but understandable in covid times.

no swimming pool !

had a bar for cocktails at night , wonderful full french breakfast

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

real bar area and outside should be more amenable for drinks and snacks in the day and night

a swimming pool would be a good addition

rooms are spacious, wifi great

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

spa and kindness of staff

although we didn't use room service it was available

pet friendly, but sadly only in the room, dogs are not allowed to the restaurants etc

the family room accommodates two adults and two kids. good location. parking available.

gym is sufficiently equipped and climate

wanted to get a spa treatment in the evening at 8 p

excellent wifi

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

good gym and average breakfeast

could order room service outside restaurant hour e

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

know that we can call the cafeteria and place an order, the people of the cafeteria told us that room service

no kettle in the room, breakfast too expensive, little kids pay the full price

beds, cleaning services were spot on, access to the gym - covid safety measures in place

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

30 euro per day as hadn t had to pay before clear price should be disclosed before booking for pets and parking

difficult to connect to wifi, horrible bad speed.

wifi

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

the kids loved the ping pong table

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

everything was great. kids friendly hotel

couldn't work out if there were any facilities like gym but not really an issue

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

wifi connection

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

wifi connectio very poor

wifi unreliable in room. was adequately repaired after i informed the hotel desk.

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than

laundry bill was expensive

not as pet friendly as most other pet friendly hotels

the bar was lively

but you cannot leave the pet alone in the room

wifi: free and worked well from our room

lack of bar facilities. seemed very lifeless.

and bar were closed at the weekend and we were there on saturday night

also the bar wasn't in the hotel, but a short walk away

real let down was the wrong information as the site said it had a full proper restaurant and a bar

comfortable bed and specious room with excellent wifi

room service food

room service took almost an hour

no kettle in the room , had to ask for a corkscrew. gym off site

and the gym nearby was included and definitely has exceeded my expectations

room was lovely, the parking solved a few problems and the breakfast was very good

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

laundry service was very expensive

has a free parking

also late check out 12:00 which a big bonus

lovely setting. easy parking. staff very helpful and friendly. easy access to bilbao centre

wifi working perfectly

i'd have loved to purchase this property and place a swimming pool right under the terrace

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

private parking

great rooms and parking.

good laundry service, efficient friendly staff

up orders and generally not in sync with the superior service of the staff at reception and those parking the

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant

staff organised complimentary secure parking for my ferrari in their garage

the hotel itself was a very clean and the pool area was really lovely

was 12,5 extra pax and 7) for kids

provided bowls and bed for our pet dog which we have not received anywhere else on our travels in spain

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

exceptional location helpful staff excellent breakfast

the pet bed, food and bowls were an excellent idea

no wifi on the first floor

wifi did not get to our room. a/c only blew out hot air.

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

allowed early check in

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and

room was excellent and superb wifi connection

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

the staff was great & very nice restaurant/ bar there, too

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

there was a lovely bar lounging area but the bar did not seem to be open

late gin tonic in copa de balon at the bar was really nice

nice to have the bar at the bottom of the

was near the town centre , parking was on the property