wifi didn't work

the wifi did not work during the entire stay

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

no room service, no vending machine and nothing open close to get groceries

allowed early check in

pet friendly

the room was a good size and the wifi was fast too

good breakfast , nice room ,great view

we travelled with two kids and two doggies

also breakfast does not start until 7

good laundry service, efficient friendly staff

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every

bell staff and bar staff were hit and miss

laundry service was very expensive

very relaxed atmosphere for what is quite a busy bar area

wifi very good, nice rooms, good quality/price ratio

parking included as well

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

comfortable bed and specious room with excellent wifi

no restaurant or bar working in the evening inside the hotel

the bar seems to be separate from the hotel and not a very friendly service

and bar were closed at the weekend and we were there on saturday night

no apparent room service

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

room was well laid out, modern, modern tv and great wifi

room was excellent and superb wifi connection

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

great hotel if you are catching a ferry the next morning with a pet

in room offer of tea, coffee, water etc was poor, and room service expensive.

location, secure parking, room size, pet friendly

quality in restaurant was poor - had to send fish dish back to kitchen

is being refurbished so no bar or kitchen facilities

satisfactory kitchen and bedrooms

location and bar / restaurant

wifi was good and easy to access

breakfast was a small buffet but nice quality food

wifi was not great

good selection of food for the continental breakfast

good parking facilities good continental breakfast included in the price

breakfast was good

laundry bill was expensive

there was zero wifi connectivity, even though this was advertised

the bed is not comfortable , and the wifi is very bad, it s hard to connect

the charge 11 euros a night per pet. complete rip off.

no mini-bar in the room the wifi in the room was very bad

the room and bar facilities.

friendly bar with snack food available

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

basic bar area

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or

secure parking excellent

very handy for bilbao ferry port. strong wifi. clean budget hotel.

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

wifi did not work in the bedroom

the swimming pool was in big demand as the temperature was in the 30's

only suggestion for improvement would be a heated pool

the bar was great, and breakfast was fab - lots of choice

shuttle service was a huge bonus

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

private parking, comfortable bed, decent size room for family with two kids, great customer

clean, comfortable, ample free parking, excellent breakfast.

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

great pool ,fun golfing ,comfy bed ,good food , beautiful location lovely view and room

room, only 5 mins drive from the airport and there was plenty of parking

hotel and very pet friendly

friendly helpful staff, lovely food & good selection, quiet room very spacious, nice shower, pet friendly,

the gym area is very small and the equipment in poor shape

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

of room service/food options close by

i would not recommend for pet travelers and for remote workers

it was centrally located & pet friendly

little effort appeared to be made to get the nightdress back from the laundry

we loved the swimming pool

wifi was not working/available at all in the hotel during our stay.

friendly staff, also towards our kids

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

wifi reception in room was poor

big pot in the kitchen would have been helpful

wifi was not good

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

clean room. free parking. free wifi.

spotty wifi requiring frequent re entry of username and password.

the wifi in the room is very weak

friendly staff, many parking places, good food.

excellent. just loud music from bar opposite.

wifi was super slow.

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

the bed for the kids was not so good and their room lacked air-conditioning

i got the same excellent service from the restaurant staff and room service

wifi

very thoughtful stallf, allowed us to do an early check in and a laye checkout

great breakfast. great staff. great location to museum.

we had requested an early check in and were pleasantly surprised to have a room ready when we arrived quite

the same was the breakfast area and the breakfast itself was various and of high quality

the honesty bar was a great idea

breakfast was a little pricey

my shirt got lost in the laundry

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

wifi could have been better

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

location, gym and roof top bar. room and facilities good. v quiet inner room

good gym and average breakfeast

no gym or pool etc.

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

they even let me have late check out (subject to surcharge)

the gym was modern, airy, clean and very accommodating

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

room service was delicious and good value for money

the bar and the terrace has a nice view on the nervion river

hotel staff was very kind and helpful, also our pet felt welcome

wifi wasnt working real well, also parking wasnt included

we were especially impressed by how pet-friendly the hotel is they provided a dog bed and bowls, which made

room service is a huge plus

no food available, not even room service after 2300

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

room service is available in case you need it

wifi was free, but weak, for emails okay

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

exceeded my expectations, the food, the gym the lobby, the location, the bedroom, honestly would highly recommend

had a pull out bed for the kids but it was really uncomfortable

posh & executive feel that was really nice for the kids to also experience

lovely bar area

pool and sun loungers were welcome in the city

best sleep we had in months (away from the kids…), breakfast delicious, wonderful location

shower in the spa after the sauna/hammam

pet friendly

hotel, great location, very good breakfast, room and front desk very helpful (and thank you for having umbrellas

breakfast, location, room. staff

access to spa facility was additional cost on top of pay for stay - bit

it was difficult to get access to the spa but that s my fault for not prebooking.

restaurant, bar was super (quality + prices

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

room smell very bad, sweat, and the bathroom was using the same ventilation of the kitchen as a result fried

com didn't say wifi is available throughout the hotel

the bar area was a nice place to enjoy a nightcap after a day of discovery

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have

bar area lovely and service excellent

room service was below par the shower had mold on the sides and the drain was semi clogged and

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

brilliant room and free laundry service. excellent gym. fantastic stay!

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

buffet breakfast was not what i expected

used the laundry service twice and both times we received our garments back already in the afternoon: this

the gym is old and does not provide all you can expect.

gym doesn't open until 1000h. shower was a tad narrow.

steam room / sauna was out of order, the gym equipment are ancient

the bar area could do with a bit of updating. the staff were great though.

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

pay for the pool

breakfast is well worth a visit, €23 and you have a buffet and as many cooked options as you

the gym is outside of the hotel but included in the

and the gym nearby was included and definitely has exceeded my expectations

very good breakfast, very comfy pillows, helpful staff and good location

breakfast could be a bit upgraded.

the gym is not located at the property. this should be advised in the property description.

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

tasty meals at lounge bar in the hall, reasonable

good location nice bar and courtyard staff excellent

shower, and bathtub were too old room service (in other rooms) in the morning was too

asked for laundry service and reception informed me to leave the plastic bag in my room

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

i had to work for a while and the wifi was good

bright and clean room and bathroom with very fast wifi

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

found the casino entrance right next to the hotel entrance a bit disturbing, and due to that the hotel lobby

unfortunately, the one night we stayed here, they were doing construction on the casino next door to the hotel

gym needs upgrade (can t call that a gym anymore)

lively bar and restaurant

parking and wifi as published

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

wifi works well

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

the gym wasn't in action whilst we were there (we got the impression this might be an ongoing thing) so

rooftop bar wasn t open which would have been to have a look but no big deal

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

very good wifi, airco and shower pressure

convenient, recently built/renovated hotel. spacious rooms with very good wifi.

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

the staff are friendly and helpful, rooms are comfortable and clean, value for money and wifi is great

wifi can definitely work better

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

dry cleaning service despite it being listed on the in-room laundry information

the wifi worked perfectly too

the gym (although basic) in the basement is nice esp after having the delicious meals

staff, from the front desk, to the restaurant, bar, and room service were exceptional

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

wifi is not functioning well enough. matrasses are quite hard.

we had room service burgers one night too

gym facility

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but

all aspects superb. an ev charge point an added bonus

the indoor pool is in the health complex next door, is 20 euros per person, and kids

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

was spatious with fold down bunks for the kids and comfy beds

plus welcome pet packs for our two dogs with toys and treats - it was a lovely surprise and they loved it

good bar with nice selection of wine ans beer

the washing machines is do it yourself in a laundry 10 min walk.

proximity to beach. clean and spacious room. access to room service.

breakfast was excellent the bar was excellent overall a very enjoyable stay

the staff were super friendly and helpful (even searching out a bar so i could watch the rugby)

the advertised room service was not available..

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby