waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

basic bar area

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

it was centrally located & pet friendly

friendly staff, early check in, comfortable room. very close to guggenheim museum.

no room service to order some food

there was something like a kitchen with microwave, coffee and snack machine

big pot in the kitchen would have been helpful

also it would be nice to have fridge or something like that in the kitchen for beverages at least

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

clean room. free parking. free wifi.

my shirt got lost in the laundry

didn t have the breakfast as we thought it was expensive at 35 euros pp and we were 4 with a light eater and

breakfast was perfect, especially the guggenheim museum view

the breakfast also served from this area was the best we had in our travels throughout spain and

wifi is not so good (6 floor) and the breakfast could have more variety.

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

good wifi

small hickup in our room service order

limited menu (in the restaurant and in room service) but absolutely no complaints about the quality of the food

good wifi and available parking for a fee

location and the roof top. staff were friendly and the bar was excellent

the bar area a nice place to chill and have a drink

internet wifi was unreliable and slow

we do appreciate that it was pet-friendly, though

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

little effort appeared to be made to get the nightdress back from the laundry

gym, amazing breakfast (best hotel breakfast i ve ever had) and staff was extremely helpful

-breakfasts. -warm jugs of milk with room service coffee -pet dog allowed in room

i booked the hotel as it said it was pet friendly

the man in the bar we didn't catch his name but he made a fabulous cocktail every night for me when i stayed

we were just waiting inside the hotel since the kids were cold

lovely bright spacious comfortable bar to watch world cup match with lovely food

no conditioner (only shampoo). wifi was hit-and-miss. no minibar.

free wifi

the breakfast in the morning was exceptional

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

great breakfast. great staff. great location to museum.

very good room service and a comfortable room

cute spa set up and good looking gym even though i didn't use it

ada adaptations excellent excellent breakfast location excellent ac working great

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

wifi was free, but weak, for emails okay

room was comfortable, wifi worked, and tv had an english channel

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

wifi a bit intermittent but no real problem.

the gym was modern, airy, clean and very accommodating

gym was clean with good selection

welcoming, efficient reception staff. comfortable bar area. clean , comfortable room

near the guggenheim the breakfast was super wifi was fast cause we were there on a sunday, street parking was

good tv, good mini bar and excellent service

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

on one occasion we had room service, we didn t have to wait too long and it was delicious

restaurante , great room with a lovely balcony , big and confortable bed, super clean, we had a pet bed and

exceptionally clean room, nice personnel, good breakfast and pet-friendly hotel

wifi was terrible

good wifi

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

location & breakfast

wifi was also excellent t and never failed us

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to

the bed for the kids was not so good and their room lacked air-conditioning

this was disappointing along with the fact that the room service did not include having the cups and glasses

no habia wifi por averia

and what i absolutely loved is the surprise kit for the kids

and seems there are kids that time also they're running in the hallway

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably

evening meals would have been handy as weather was bleak but they did have a small selection for room service

the gym was another great facility and a huge advantage of the hotel

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

also the wifi is free and the breakfast is delicious

good location and a very clean hotel with a great breakfast.

location, breakfast and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

the price of room service was reasonable, and the cake

the breakfast was expensive

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

used the laundry service twice and both times we received our garments back already in the afternoon: this

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn

wifi was good

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we

i found myself having to go to the hotel bar each morning to purchase a coffee to go

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

very friendly staff that spoke good english - ambience of the hotel and the room itself - gym and spa

the breakfast was one of the best i’ve had, amazing value and great tasting

convenient location. spacious room for family with 2 small kids.

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

the pet food and bed in room

asked for laundry service and reception informed me to leave the plastic bag in my room

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

wifi is blocking certain network services without giving you upfront or during usage a warning

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

hotel rooms , breakfast and facilities were superb including the gym

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

laundry bill was expensive

unreliable wifi

but you cannot leave the pet alone in the room

no mini-bar in the room the wifi in the room was very bad

the room i had at the end of the corridor/ building had very poor wifi/internet signal

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

great location, very clean. excellent wifi. helpful staff.

excellent breakfast bar very clean and great value

it does not have a bar but there are plenty near by

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

convenient, recently built/renovated hotel. spacious rooms with very good wifi.

not mention the wifi was amazing

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

great location. fabulous friendly staff. great bar & restaurant next door.

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

shower, and bathtub were too old room service (in other rooms) in the morning was too

tasty meals at lounge bar in the hall, reasonable

wifi in the room was very slow due to the positioning, but when in the lobby, wifi was excellent

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

room service was limited times

a special commendation to all staff especially at reception and the bar lounge area

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

had a minor problem accessing the wifi upon arrival in our room on the first day

very good breakfast

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

wifi is not functioning well enough. matrasses are quite hard.

dry cleaning service despite it being listed on the in-room laundry information

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

decent wifi. comfortable bed.

gym was well equipped, but it was very hot in the room

is no room service for breakfast and the options offered in the evening are very scarce

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

the gym was good, when i finally found it!

electric kettle, ac fully controlable, breakfast nothing special but good

room service took almost an hour

not a proper bar to relax in. room looked a bit tired.

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

good wifi, kettle and mini fridge in the room

wifi connection

decent tv and wifi

spotty wifi requiring frequent re entry of username and password.

wifi was super slow.

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

hotel next to the airport. free parking, 10 minutes from bilbao.

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

gym and spa are excellent

massages available in the spa on the saturday we were there, although we later found out from a taxi driver that

public areas were good and the bar prices were very reasonable

slow wifi

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

only suggestion for improvement would be a heated pool

the pool area was lovely with comfy area for dining outdoors

lots closed because of covid - no room service

super limited wifi, too slow to do anything more than a simple google search

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

good if used some more options of tapas at bar without ham.

everything was great. kids friendly hotel

a welcome for our pet dog

real let down was the wrong information as the site said it had a full proper restaurant and a bar

the bar seems to be separate from the hotel and not a very friendly service

no restaurant or bar working in the evening inside the hotel

also the bar wasn't in the hotel, but a short walk away

lack of bar facilities. seemed very lifeless.

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

the lively restraunt and bar was a warm and entertaining place to sit

good parking if you are driving

good wifi

convivial bar and restaurant

pet friendly rooms were brilliant

tooo many kids and very loud at the bar

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

the gym is extremely small and there are no weights, mat or even towels

laundry service was very expensive

there is free parking inside the property and the dinner menu is upscale and a reasonable price

also late check out 12:00 which a big bonus

parking easy and the all over ambiente is very good

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

quality in restaurant was poor - had to send fish dish back to kitchen

sandwiches, crisps etc, on offer at bar and restaurant

high-speed wifi very nice personnell complimentary coffee machine in the

very limited room service menu , food obtained from outside the hotel

fabulous location, beautiful room, clean, great bar area and terrace

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

nothing apart from could do with an earlier breakfast time for camino pilgrims

breakfast was very continental but tasty

restaurant was great. the staff was quite friendly and helpful. room service was very good.

good laundry service, efficient friendly staff

breakfast at the terrace with sea-view made us feel great in the morning

the spa services were exceptional

we had a magnificent breakfast on the terrace overlooking the harbour. very special.

lovely pool area with bar and excellent view with fabulous sunset

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

wifi was awful

the fact we arrived sunday the restaurant and bar was closed

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

provided bowls and bed for our pet dog which we have not received anywhere else on our travels in spain

excellent choice at breakfast

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

no room service, no vending machine and nothing open close to get groceries

great atmosphere in the bar and restaurant

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

no wifi on the first floor

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

the wifi was absolutely atrocious it's 2025 not 2010

breakfast selection was very good

breakfast was good

the wifi was very weak in the room.

clean, excellent breakfast

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

secure parking excellent

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

excellent hotel with included private parking ( own key for entry) good cafeteria

the hotel has an underground car park (max headroom 1

wifi didn't work

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

great rooms and parking.

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

good parking