i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

good if used some more options of tapas at bar without ham.

amazing gym !!

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

the spa pool access costs 20 euro, but the spa is lovely - well worth the

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the hotel has a comfortable lounge bar which is good value

great place! the only thing is the wifi was unstable and really slow

great service and the spa is very good.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

air conditioner quit working overnight on both nights of our stay. spotty wifi connection.

dry cleaning service despite it being listed on the in-room laundry information

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

good restaurant, more than adequate gym, friendly staff

late check out always a bonus the double room was on the small side - okay for solo traveller

gym & leisure facilities

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

the wifi was unstable and randomly dropped connection. really only complaint.

fantastic location, comfortable beds, great staff and a lovely breakfast.

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

very good wifi, airco and shower pressure

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

hotel bar is lovely, and used by locals too

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

gym doesn t open till 9am - wanted to use it @7

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

no bar or leisure facility

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

excellent breakfast bar very clean and great value

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

decent tv and wifi

nice cozy room, well equipped with well working wifi

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

might have been nice to have had better bar facilities.

the casino was the smallest little hole in wall i've ever been to

unfortunately, the one night we stayed here, they were doing construction on the casino next door to the hotel

asked for laundry service and reception informed me to leave the plastic bag in my room

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi is blocking certain network services without giving you upfront or during usage a warning

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

amazing breakfast, bar and of course staff

although we didn’t try the breakfast, having a coffee machine in the room made our mornings delightful as we

the breakfast was one of the best i’ve had, amazing value and great tasting

used the laundry service twice and both times we received our garments back already in the afternoon: this

really nice, good breakfast, good staff, early check in and late check out, good location

location, very clean, confort, fast room service

we could not reach room service or the front desk

not far from city center. has a gym.

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

wifi in the room was very slow due to the positioning, but when in the lobby, wifi was excellent

small tv with limited channels, wifi was spotty and often dropped the signal.

the wifi. to get wifi you had to put in your email address and it was then free

the bar area was a nice place to enjoy a nightcap after a day of discovery

the room was very comfortable and room service was good value, a varied menu and delivered promptly

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

variable wifi

location, view, cleanliness, helpful staff and a great breakfast

location and access to a gym

and what i absolutely loved is the surprise kit for the kids

kids gets free breakfast so that is a great

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

the location was great and the spa facility superb!!!

a short walk to the guggenheim museum in one direction and the old town bar district in the other

the gym is outside of the hotel but included in the

breakfast was great with a big choice beautifully presented

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

room was lovely, the parking solved a few problems and the breakfast was very good

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

no swimming pool !

gym is good

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

the qr codes in the room for room service and such didn t work

the restaurant & bar staff also is very friendly & the chef is excellent

slow wifi, old furniture

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially

gym was very small

hotel staff was very kind and helpful, also our pet felt welcome

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

also very clean, room service daily

wifi a bit intermittent but no real problem.

the wifi doesn t work very well.

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

hotel wifi not great but he had trouble with my own plan

wifi was extremely slow at times. only a few parking places to unload in front of hotel.

the location, the welcoming staff and cleaning room service

bar could have stayed open longer

my shirt got lost in the laundry

room was gorgeous. breakfast was very tasty. cocktails were amazing.

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

however, prices at the bar, for room service and for breakfast were ridiculous

we loved breakfast on the terrace (it was a bit expensive but worth it)

pool and sun loungers were welcome in the city

the spa and gym facilities were excellent - clean, well maintained and quiet

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

we enjoyed the gym and the pool

), the gym is pretty nice, and the location is just great

the gym could be bigger. prefer a softer bed.

excellent breakfast. excellent staff members.

only downfall i think the hotel has is the gym

well equipped gym

perfect location, welcome desk decoration, all day free catering, kids welcome kit

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

cost of 30 to take our pet with us along with 25 per day for parking in the underground car park soon

pedro was very haughty and did not tell me the wifi password

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

also it would be nice to have fridge or something like that in the kitchen for beverages at least

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

wifi and price

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

clean room. free parking. free wifi.

room service was excellent and front of house people could not have done anything else for

near the guggenheim the breakfast was super wifi was fast cause we were there on a sunday, street parking was

instructions to find garage and ev charging were clear

- excellent breakfast - good wifi - gym was ok - free water in the

helpful staff, very good free wifi, good breakfast, spacy room (even though pretty much

little effort appeared to be made to get the nightdress back from the laundry

room service was very convenient, good food, a bit too high price, but it was expected

small pool and gym available free, which was very welcome in a city centre hotel

room service

toshiba conference, meant that bar and bistro were off limits in the evenings (but plenty of excellent alternatives

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

no habia wifi por averia

difficult to connect to wifi, horrible bad speed.

hotel a bit tried, unfortuately due to covid no facilities available except room service

this was disappointing along with the fact that the room service did not include having the cups and glasses

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

it was centrally located & pet friendly

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

i would not recommend for pet travelers and for remote workers

wifi was unusable the first night and then fixed

free parking and quiet room

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

also, good space for parking which was needed

location, tranquil setting, with ample free parking

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

excellent. just loud music from bar opposite.

plenty of free parking on site (in front of hotel)

helpful receptionists and bar staff

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

bed was fine! location ok, enough parking. wifi had mixed reception, not superb but good enough.

location, convenience of buffet restaurant for dinner and breakfast, en suite spacious

spa and breakfast

great buffet for breakfast

breakfast is limited with few vegan options

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

clean, comfortable, ample free parking, excellent breakfast.

the wifi was one of the best we found on the northern coast of spain

lovely bright spacious comfortable bar to watch world cup match with lovely food

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

several things: - wifi didn't reach our room and because they were out of space

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

no room service. aircon no working

wifi, connection was ok however bandwidth was really limited

we had a great time when our sons visited with the grandchildren in the bar and the kids room

chairs in the bar area could have been more comfortable

basic bar area

cafeteria and hotel bar closes early

temperature a little too high and a soap bar would be great in the bathroom

good restaurant & bar food. close to airport

friendly bar with snack food available

were not allowed to play a game of golf unless you have a golfing licence

hotel and very pet friendly

with plenty of parking

was fabulous loved every minute from the scenery overlooking the golf course to the restaurant and it s food

food, good access to the airport and 30 minutes to the ferry, free parking and wonderful bedroom and

laundry bill was expensive

there was zero wifi connectivity, even though this was advertised

no mini-bar in the room the wifi in the room was very bad

wifi connection very bad. we could ear everything from the rooms next to ours.

the room i had at the end of the corridor/ building had very poor wifi/internet signal

and bar were closed at the weekend and we were there on saturday night

wifi doesn't work properly, i lost connection every 10 minutes

comfortable bed and specious room with excellent wifi

there was no bar available within the premises.

no apparent room service

high-speed wifi very nice personnell complimentary coffee machine in the

great location, friendly staff, nice meal in the bar and a very comfortable bed

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

fabulous location, beautiful room, clean, great bar area and terrace

wifi was good and easy to access

very handy for bilbao ferry port. strong wifi. clean budget hotel.

wifi, tv , cleaning every day and nice staff

staff were friendly, free parking very

excellent hotel with included private parking ( own key for entry) good cafeteria

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or

laundry service was very expensive

location and good value. restaurant is great. free parking

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location , cleanliness , wifi , good breakfast , value for money .

location, bedroom, bar ..free parking

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

would love it if they added a gym!

being single without kids

the passing parade of people and pets adds colour to an already colourful location

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

no room service and no table in restaurant lunch or evening as there was a fiesta on sunday

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

this has a gym but no pool (which didn't bother us)

wifi signal could be stronger

clean, excellent breakfast

breakfast was a small buffet but nice quality food

big choice of continental breakfast

wifi in the room, no air conditioning nor fan (fine for winter, but for a 38oc day like today was

good laundry service, efficient friendly staff

private on-site open air parking

staff organised complimentary secure parking for my ferrari in their garage

the spa services were exceptional

there was a charge for spa usage incorrectly applied to our room (this was quickly rectified by