i'd have loved to purchase this property and place a swimming pool right under the terrace

the kids loved the ping pong table

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

real bar area and outside should be more amenable for drinks and snacks in the day and night

a swimming pool would be a good addition

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

rooms are spacious, wifi great

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

laundry option would be great too

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches

breakfast nice but nothing special not easy to find someone to ask questions and get

beautiful property - very stylish and tasteful decor lovely swimming pool relaxed atmosphere

breakfast was simple but good

don t expect fast speed wifi, it s a place to rest and zone out after all

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

the food was delicious, our rooms were immaculate, the terrace off our room was so great, the parking was

wifi went down temporarily and was promptly addressed and rectified

easy access to hotel and parking

difficult to get on the wifi.

parking is available and with enough spots

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

wifi was a bit slow at times but the owners had the phone company working on it while we were there

we had use of the garden and kitchen facilities

we were not expecting to have to pay for kitchen facilities.

shared kitchen is extra charge and is not well equipped

shared kitchen is extra charge and is not well equipped

by doubtful extra charge for kitchen facilities

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

pool was a hit with kids

pool was a hit with kids

the pool and the whole territory were beautifully maintained

the heated pool, in cloudy days, was very appreciated by us all, specially the children

that would have been useful (the kids slept on the sofa in the leaving room

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

pet friendly rooms were brilliant

wifi poor in the common areas

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

comfy beds, good wifi

tooo many kids and very loud at the bar

plenty of free parking

staff are great, facilities are great. breakfast and bar facilities are great too.

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

lively bar and restaurant

parking and wifi as published

excellent. just loud music from bar opposite.

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

wifi not goed

wifi was super slow.

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included, restaurant next

wifi is not always good

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

sofa and bar area

our was big and spacious, comfy beds, and internet/wifi worked like a charm

private parking

parking in any spanish city is a nightmare and expensive

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

cafeteria and hotel bar closes early

has a nice tapas bar to fill any of your needs during the day

friendly bar with snack food available

basic bar area

temperature a little too high and a soap bar would be great in the bathroom

the breakfast is delicious and we the staff very gentle

what a great hospitality. very nice breakfast. superb setting

breakfast was amazing

was no frigde in the room (and the one of the kitchen was full)

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

host was very friendly. parking nearby. the area is beautiful.

no on site car parking

parking was downhill from the hotel

a problem, but be aware that parking is on the road and a steep climb to the hotel

there is no parking on site

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

fast and easy wifi

the kids enjoyed the snooker table

very handy to have outdoor pool despite having to share with gym

beautiful, nice, clean, amazing swimming pool

there was something like a kitchen with microwave, coffee and snack machine

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

also it would be nice to have fridge or something like that in the kitchen for beverages at least

the wifi worked well

big pot in the kitchen would have been helpful

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

the bar area was a nice place to enjoy a nightcap after a day of discovery

room service at night came within 20 minutes as i had been notified

super hotel with very good breakfast, gym, surroundings etc. nice staff

wifi was terrible

no food available, not even room service after 2300

wifi wasnt working real well, also parking wasnt included

the smile and attitude of the staff, reception, bar and housekeeping was impressive

room service was prompt and absolutely delicious, and the location couldn t be better just a

limited fruits at breakfast; cold at reception area; small gym

great location. fabulous friendly staff. great bar & restaurant next door.

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

the bar is also great

lovely staff who gave us an early check in and fab restaurant/bar

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

excellent location, great breakfast, wifi worked well, love the view from my balcony

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

wifi can be patchy

spa was busy

working free wifi and power plugs on both

the spa was fabulous

the gym is very bad

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

the location, the welcoming staff and cleaning room service

friendly and helpful staff everywhere -reception, room service, housekeeping, restaurant

room service was delicious and good value for money

could not get the hang of how to sign in to wifi

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

an extra charge of 18 euro for a pet

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

used the laundry service twice and both times we received our garments back already in the afternoon: this

next to no wifi despite adverting wifi at booking.com

we ordered a pizza through room service

the gym is old and does not provide all you can expect.

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

the wifi was unstable and randomly dropped connection. really only complaint.

also there was a little play area in the breakfast room for kids

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

amazing breakfast, bar and of course staff

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the

but using room service menu is not allowed

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

fantastic location, specious room, very clean, fast wifi.

my shirt got lost in the laundry

is no room service during the day or evenings

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

we loved the roof top bar with its fabulous view of the museum

dry cleaning service despite it being listed on the in-room laundry information

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

wifi cut out at times which was hard when we had t do unexpected work calls.

staff, from the front desk, to the restaurant, bar, and room service were exceptional

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

also very clean, room service daily

wifi a bit intermittent but no real problem.

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

asked for laundry service and reception informed me to leave the plastic bag in my room

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

parking is few minutes from the hotel pet are not allowed in the room alone

the wifi worked well

wifi wasn t working

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

the lobby is fab and nice little bar area

the wifi wasn t very reliable.

best gym in hotel i ever been before

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

were friendly and helpful on check in but didn't give us any information on breakfast, massages, gym or the bar

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

there was no room service for food etc in the advertised time as the cook was sick

requested a cot which we got in the room but also received a baby bath and kids pack

strong wifi

cute spa set up and good looking gym even though i didn't use it

excellent location and fantastic breakfast

the location and the staff were fantastic! i also appreciated that there was room service.

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

great location, great breakfast and great service

partner hoped there would be a swimming pool

swimming pool

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

i would not recommend for pet travelers and for remote workers

at an extra 22 euros a day for our dog i'd call the hotel marginally pet friendly

of room service/food options close by

wifi didn't work

little effort appeared to be made to get the nightdress back from the laundry

wifi in the room is abominable

room service

cosy bar & restaurant with a complete offer

isn't really pet friendly

brilliant room and free laundry service. excellent gym. fantastic stay!

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

specialty neck pillow was accidentally sent to the laundry and lost

the room was very comfortable and clean, and the room service quite fast

bar staff were rude when we asked for a beer at midnight, the just said closed- and the

on one occasion we had room service, we didn t have to wait too long and it was delicious

outdoor pool was a bonus and great location with lovely restaurants and bars nearby

had a room service issue sadly

the swimming pool was not for swimming. it looked like a small pool for kids

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

wifi did not work first night

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very