as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

classic old style values. big rooms. attentive staff. fantastic location. onsite parking.

the food was delicious, our rooms were immaculate, the terrace off our room was so great, the parking was

free parking on site which is rarely heard of

being adults only there, it was obviously quiet with no children running along corridors

laundry option would be great too

house is right on the highway, so when you re relaxing by the pool or in your room, you might hear some noise

breakfast nice but nothing special not easy to find someone to ask questions and get

breakfast was simple, but offered fresh fruits, bread, pastries, cheese and ham

pool was lovely

don t expect fast speed wifi, it s a place to rest and zone out after all

i'd have loved to purchase this property and place a swimming pool right under the terrace

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

the heated pool, in cloudy days, was very appreciated by us all, specially the children

pool was a hit with kids

the pool and the whole territory were beautifully maintained

pool was a hit with kids

the kids loved the ping pong table

parking is available and with enough spots

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

wifi was a bit slow at times but the owners had the phone company working on it while we were there

we had use of the garden and kitchen facilities

we were not expecting to have to pay for kitchen facilities.

shared kitchen is extra charge and is not well equipped

shared kitchen is extra charge and is not well equipped

by doubtful extra charge for kitchen facilities

that would have been useful (the kids slept on the sofa in the leaving room

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

was no frigde in the room (and the one of the kitchen was full)

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

as others are reporting, the breakfast is a lovely touch

breakfast was amazing

room, excellent hosts and great breakfast

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

a swimming pool would be a good addition

real bar area and outside should be more amenable for drinks and snacks in the day and night

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

professional welcoming staff, good parking, wifi good, breakfast good, beautiful surroundings.

parking outside property. this was the only negative point.

secure parking for our motorbikes and member of staff was excellent

booked two nights we stayed only one as we could not cope with a tiny room with miniature tv and wifi that didn

host was very friendly. parking nearby. the area is beautiful.

rooms are spacious, wifi great

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

good wifi included

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

minimum is 18y no laundry service in august

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

felt that the bar area was at times short staffed and the staff there had to work really hard to serve all the

wifi was painfully slow even not existent, staff does not speak english (except for the reception)

no tea available in the room , no room service in the morning

excellent wifi

wifi was unusable the first night and then fixed

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

location, tranquil setting, with ample free parking

lively bar and restaurant

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

we were 2 families meeting-up with 3 kids under

the grounds and building were lovely. great bar and restaurant and the view was amazing

tooo many kids and very loud at the bar

small golf course and driving range

private parking

good parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

our was big and spacious, comfy beds, and internet/wifi worked like a charm

wifi was super slow.

no breakfast buffet restaurant, only a spanish style bar

helpful receptionists and bar staff

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

we were just waiting inside the hotel since the kids were cold

early breakfast was delicious and abundant

arrived late and staff very accommodating. breakfast was good too and bed very comfy.

sofa and bar area

lovely bright spacious comfortable bar to watch world cup match with lovely food

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

staff were so helpful sorting out the wifi

the wifi was also very poor

massages available in the spa on the saturday we were there, although we later found out from a taxi driver that

gym not a part of the hotel but massive with excellent spa area

fast and easy wifi

a lot of free parking places in front of the hotel

free parking

missing a fridge and tea/coffee facilities for this price. wifi was not strong enough.

acres of parking in front of the hotel which is set back off the road

very friendly staff. very spacious rooms. lots of parking on front of the hotel

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

would have liked if there was a pool.

the walk up the hill is grinding and the bar prices have ramped up somewhat.

no pool

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

well appointed room with a good shower and fast wifi

hotel bar is lovely, and used by locals too

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

very good wifi, airco and shower pressure

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

no bar or leisure facility

excellent location, great breakfast, wifi worked well, love the view from my balcony

1st world complaint but wifi was a bit premier inn i

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

variable wifi

location & breakfast

lobby bar was comfortable. service was excellent. breakfast was great.

location, view, cleanliness, helpful staff and a great breakfast

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

wifi is painful, it logs on and off every couple of hours and i have to restart laptop multiple

also would have loved to visit roof top bar but didn t appear to be

great buffet for breakfast

lack of water and breakfast only average

the spa was very good.

breakfast is limited with few vegan options

location, convenience of buffet restaurant for dinner and breakfast, en suite spacious

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

even better that the hotel is so pet friendly and my dog was greeted by name as we came and went

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

fantastic location, specious room, very clean, fast wifi.

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

there was something like a kitchen with microwave, coffee and snack machine

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

also it would be nice to have fridge or something like that in the kitchen for beverages at least

wifi and price

wifi average.

room service was prompt and absolutely delicious, and the location couldn t be better just a

the bar area a nice place to chill and have a drink

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially

also, the floor is covered with carpet which is not exactly up to date nowadays anymore

used the laundry service twice and both times we received our garments back already in the afternoon: this

not far from city center. has a gym.

really nice, good breakfast, good staff, early check in and late check out, good location

hotel staff was very welcoming and also gave us early check in, and gave information about the area

the bar area could do with a bit of updating. the staff were great though.

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably

can t order room service (not even a coffee) until 11am

the view was not great. the gym is pretty poor.

evening meals would have been handy as weather was bleak but they did have a small selection for room service

in the area there are very good pintxos bar and restaurants ignored by tourists

dry cleaning service despite it being listed on the in-room laundry information

room was a bit small but not a huge issue room service - probably ordered the wrong thing

wifi was

nice staff and good wifi, you can easily do video

great room, free upgrade and free late check out. i really recommend this place.

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

staff were very helpful snd the rooftop bar was a lovely place to relax

but using room service menu is not allowed

pay for the pool

asked for laundry service and reception informed me to leave the plastic bag in my room

bright and clean room and bathroom with very fast wifi

i had to work for a while and the wifi was good

the wifi worked well

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

the food is also great this time i order room service

bar could have stayed open longer

very good wifi reception

room service was delicious and good value for money

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

suite perfect for couple with kids or two friends who don't want to share room

so had to have window open which meant a lot of street noise disrupted our sleep (next to a casino)

booked that morning, specifically requesting ev charging & a room for our pet dogs via booking

my shirt got lost in the laundry

great rooftop bar to enjoy the sunset

early check in, super friendly staff, free wifi, great location

the room service food is impeccable and all the staff are exemplary

the bar at the top is beautiful with a great view over the guggenheim

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

wifi a bit intermittent but no real problem.

an excellent stay with young kids - highly recommended

room was comfortable, wifi worked, and tv had an english channel