good wifi

parking was easy

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath (not

plenty of free parking

lively bar and restaurant

plenty of free parking on site (in front of hotel)

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

clean room, comfortable beds, breakfast opens at 5am

rooms are very small/basic, no plug next to one of the beds, wifi wasn't working

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and

excellent parking car hire

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

in the room which would have been nice - it would have been ok if you could have called for room service for a

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

no minibar; pool ceiling a bit dilapidated

clean, cosy and spacious room, excellent breakfast, big parking lot.

great to have a pool too

gym, pool, lobby and room- all was great and service was all perfect

the pool area was closed but look nice large space when open and i missed that when booking think it is

cleaning room service staff were just so nice and professional

wifi only worked in the lobby, not the bedrooms

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

wifi reception in room was poor

big pot in the kitchen would have been helpful

wifi and price

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

wifi in the room could have been more consistent

very comfortable bed and excellent room service and changeover

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

good wifi

very comfortable room, quick friendly service. restaurant & room service very good.

no gym

pet fees 25 per day

the gym could have more diverse equipment, though it's not a big deal.

are traveling with our pet

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

the addition of the bar next door for a lovely breakfast was also fabulous

lovely staff who gave us an early check in and fab restaurant/bar

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

hotel bar is lovely, and used by locals too

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

1st world complaint but wifi was a bit premier inn i

excellent breakfast bar very clean and great value

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

hotel front desk super helpful, and breakfast was wonderful

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably

great large room and room service and location close to old city and guggenheim museum by walk.

span and gym, location is great

exceptionally good breakfast

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

gym is essential to me and it's quite good, even provide water and snacks

wifi intermittent.

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

everything was excellent , however found the wifi a bit slow

service, room, breakfast, restaurant and bar and location

hotel wifi not great but he had trouble with my own plan

brand new, spotless clean, fats wifi, very friendly and supportive personnel

used the laundry service twice and both times we received our garments back already in the afternoon: this

breakfast tea in the rooms, please, ( as well as those (-)breakfast was a little overpriced (+)really nice,

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

the gym is old and does not provide all you can expect.

size room, bed, room service

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

the breakfast was wonderful!

great location in the old town. great sized rooms and breakfast was fantastic

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

limited hours for swimming pool and spa

cost of use the pool disappointing!

breakfast each morning was excellent and with very attentive staff

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

fantastic location, specious room, very clean, fast wifi.

my shirt got lost in the laundry

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

amazing location, great staff, comfortable and quiet room, great wifi

we loved breakfast on the terrace (it was a bit expensive but worth it)

fast room service, every request is done in a few minutes

dry cleaning service despite it being listed on the in-room laundry information

feels a little expensive for size of room and lack of amenities like gym, etc

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

decent wifi. comfortable bed.

staff, from the front desk, to the restaurant, bar, and room service were exceptional

asked for laundry service and reception informed me to leave the plastic bag in my room

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

also good wifi (up to 120mbps)

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

helpful staff made an effort offered a discount on the pet policy - see below

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

room was comfortable, wifi worked, and tv had an english channel

free wifi, free coffee service

proper wifi and air conditioning were great

room service is available in case you need it

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

easy to park with ev charging too

good location, helpful staff, clean, good wifi, comfortable bed. would stay again.

gym needs upgrade (can t call that a gym anymore)

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

well equipped gym

the same was the breakfast area and the breakfast itself was various and of high quality

could not use the sauna without payment for spa treatment

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

spa was ok but the hammam not hot enough

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

mini bar was nice

our room, the bar and restaurant. the staff. the location

no swimming pool.

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

wifi very

there is no swimming pool (would be a great bonus).

wifi was not reliable on the mobile phone, but on the laptop it was really good

has a nice tapas bar to fill any of your needs during the day

basic bar area

cafeteria and hotel bar closes early

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

temperature a little too high and a soap bar would be great in the bathroom

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

great pet friendly hotel. parking in building was tight but convenient.

it was centrally located & pet friendly

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

little effort appeared to be made to get the nightdress back from the laundry

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

pool is rather small - no place to sit while the kids

genius loci, close proximity to the museum. parking & pet-friendly.

cosy bar & restaurant with a complete offer

brilliant room and free laundry service. excellent gym. fantastic stay!

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

the rooms are very luxurious and clean, the golf course is fantastic and the spa are is a dream

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

good wifi, kettle and mini fridge in the room

wifi connection

decent tv and wifi

and pet friendly

bar staff were rude when we asked for a beer at midnight, the just said closed- and the

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very,

the spa was wonderful the guys there helped as to relax and to feel special

shower in the spa after the sauna/hammam

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

parking in any spanish city is a nightmare and expensive

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

private parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

excellent cocktail bar with super sized g&t s just around the corner

gym was clean with good selection

dog not allowed in the bar which was empty!! shame

asking 10 eur extra for better quality wifi is exaggerated

could order room service outside restaurant hour e

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

the hotel has a restaurant and a bar with good food and well-priced

there was a strike from the cleaning service during my stay...no room service...no fresh towels

good location nice bar and courtyard staff excellent

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

room service hung up on us twice which was pretty poor for a hotel of this caliber

(my rooms is larger than my kids

spacious room and well equipped gym

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

room service was fast and excellent

some facilities and better wifi connection

for foreigners information, the air conditioning and wifi are up to standards and nothing to worry about

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

breakfast fabulous location close to underground and tram and walking distance to the old town

room service took almost an hour

electric kettle, ac fully controlable, breakfast nothing special but good

location not great, expensive (but there was a conference on) and poor bar area

the gym was good, when i finally found it!

laundry bill was expensive

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

no mini-bar in the room the wifi in the room was very bad

the bar was lively

but you cannot leave the pet alone in the room

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

bar and restaurant on site

lots closed because of covid - no room service

the room service food was absolutely disgusting - cold, over cooked and inedible

the swimming pool was in big demand as the temperature was in the 30's

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

lack of bar facilities. seemed very lifeless.

there was no bar available in the hotel.

no restaurant or bar working in the evening inside the hotel

there was no bar available within the premises.

laundry service was very expensive

has a free parking

there is free parking inside the property and the dinner menu is upscale and a reasonable price

very relaxed atmosphere for what is quite a busy bar area

friendly staff, good parking facility, restaurant (no other restaurants nearby) and bar

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

room was excellent and superb wifi connection

the staff was great & very nice restaurant/ bar there, too

wifi was good and easy to access

secure parking. room had a balcony. good wifi signal. close to ferry port.

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

safe, bar fridge and espresso maker with pods

location and bar / restaurant

good laundry service, efficient friendly staff

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy

lovely pool area with bar and excellent view with fabulous sunset

occasionally have bar tender stop by pool and ask guest if they need drink

the views from the terrace and pool are what make the hotel exceptional

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

great location, very helpful staff. pet friendly beach walk directly opposite the hotel

the pet bed, food and bowls were an excellent idea

no room service which would have been an added bonus

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka

coffee was however available at the bar and on demand

no room service, no vending machine and nothing open close to get groceries

wifi connection not monitored at frecuent cuts

maybe in the height of the season, the bar nside the hotel would be open

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

done by your pets - never had to do this before an extra 10 for each dog charged offered room service but

so convenient for the port with a pet

it about an hour to prepare our room, with pet

wifi didn't work

breakfast was very good

big choice of continental breakfast

wifi in the room, no air conditioning nor fan (fine for winter, but for a 38oc day like today was

breakfast was good

good parking facilities good continental breakfast included in the price

liked the staff, location, food, bar and excellent bedroom

secure parking excellent

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

underground secure and free parking

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early