as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

classic old style values. big rooms. attentive staff. fantastic location. onsite parking.

the food was delicious, our rooms were immaculate, the terrace off our room was so great, the parking was

free parking on site which is rarely heard of

being adults only there, it was obviously quiet with no children running along corridors

laundry option would be great too

house is right on the highway, so when you re relaxing by the pool or in your room, you might hear some noise

breakfast nice but nothing special not easy to find someone to ask questions and get

breakfast was simple, but offered fresh fruits, bread, pastries, cheese and ham

pool was lovely

i'd have loved to purchase this property and place a swimming pool right under the terrace

the kids loved the ping pong table

don t expect fast speed wifi, it s a place to rest and zone out after all

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

the heated pool, in cloudy days, was very appreciated by us all, specially the children

pool was a hit with kids

the pool and the whole territory were beautifully maintained

pool was a hit with kids

parking is available and with enough spots

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

wifi was a bit slow at times but the owners had the phone company working on it while we were there

we had use of the garden and kitchen facilities

we were not expecting to have to pay for kitchen facilities.

shared kitchen is extra charge and is not well equipped

shared kitchen is extra charge and is not well equipped

by doubtful extra charge for kitchen facilities

real bar area and outside should be more amenable for drinks and snacks in the day and night

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

a swimming pool would be a good addition

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

rooms are spacious, wifi great

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

that would have been useful (the kids slept on the sofa in the leaving room

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

pet friendly rooms were brilliant

wifi poor in the common areas

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

comfy beds, good wifi

tooo many kids and very loud at the bar

plenty of free parking

staff are great, facilities are great. breakfast and bar facilities are great too.

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

lively bar and restaurant

parking and wifi as published

room, excellent hosts and great breakfast

breakfast was amazing

was no frigde in the room (and the one of the kitchen was full)

breakfast was superb with fresh fruit, yogurt, plum cake, coffee, warm toasted semolina bread with

driving to durango means severe parking issues and no alcoholic drink possible

professional welcoming staff, good parking, wifi good, breakfast good, beautiful surroundings.

a problem, but be aware that parking is on the road and a steep climb to the hotel

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large

parking was downhill from the hotel

secure parking for our motorbikes and member of staff was excellent

wifi was super slow.

helpful receptionists and bar staff

there was ample free parking on site

wifi signal was weak in my room, one night i could not even connect

hotel next to the airport. free parking, 10 minutes from bilbao.

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

private parking

arrived late and staff very accommodating. breakfast was good too and bed very comfy.

lovely bright spacious comfortable bar to watch world cup match with lovely food

paid extra because i was traveling with my kids who are 20 years old

great location, close to the airport with free shuttle service.

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

also, the place runs amok with kids, screaming, yelling, running, inside and out

they reopened the bar late at night so we could get a welcome nightcap on our return

good wifi included

minimum is 18y no laundry service in august

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

felt that spa should have been included in the price of the room, i though breakfast was included in the

the bar food was a bit hit and miss

of an actual bar /drinks availability

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

staff were so helpful sorting out the wifi

the wifi was also very poor

massages available in the spa on the saturday we were there, although we later found out from a taxi driver that

gym not a part of the hotel but massive with excellent spa area

fast and easy wifi

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

excellent breakfast and tipps from receptionist; close to main atrractions and metro

wifi was spotty inside the room itself

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

child seat in restaurant, not so good breakfast for kids

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

great location, very clean. excellent wifi. helpful staff.

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

excellent breakfast bar very clean and great value

wifi was not good

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

the wifi worked well

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

clean room. free parking. free wifi.

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

there was a day where the wifi didn't work, so i wasn't able to use my phone.

roof top bar wasn t open :(

only remark would be if they mentioned the additional pet charge on booking

hotel staff was very kind and helpful, also our pet felt welcome

breakfast and room service really good

slow wifi, old furniture

desk staff especially patricia who welcomed me when i arrived and went above and beyond calling a pet store for

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

staff very friendly and kind. lovely gifts in the room for our kids.

the bed was very comfy. the hotel is very central. wifi excellent. breakfast very good.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

but i thought he was a bit rude towards us only because i have forgotten to write i had a pet with me, but was

details for the dog and kids.

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

water hot, wifi fast and self-service continental breakfast generous

nice room, great wifi reception

room was very big and exceptional for traveling with kids

the bar was very nice as well as the room service

staff in the hotel were absolutely fantastic especially the bar staff who were very polite and kind and amazing

hotel front desk super helpful, and breakfast was wonderful

used the laundry service twice and both times we received our garments back already in the afternoon: this

i found myself having to go to the hotel bar each morning to purchase a coffee to go

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

early check in helpful as we arrived on early boat at santander

gym doesn't open until 1000h. shower was a tad narrow.

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

pool not open

no one answers the ring for room service / house keeping

cafeteria and hotel bar closes early

basic bar area

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

friendly bar with snack food available

dry cleaning service despite it being listed on the in-room laundry information

good restaurant, more than adequate gym, friendly staff

feels a little expensive for size of room and lack of amenities like gym, etc

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

late check out always a bonus the double room was on the small side - okay for solo traveller

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

wifi was extremely slow at times. only a few parking places to unload in front of hotel.

the food is also great this time i order room service

brand new, spotless clean, fats wifi, very friendly and supportive personnel

asked for laundry service and reception informed me to leave the plastic bag in my room

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

wifi is blocking certain network services without giving you upfront or during usage a warning

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

my shirt got lost in the laundry

awesome location, friendly staff, smelled really good, great gym, great products

room was gorgeous. breakfast was very tasty. cocktails were amazing.

the breakfast also served from this area was the best we had in our travels throughout spain and

check in, super friendly staff, free wifi, great location

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

the casino was the smallest little hole in wall i've ever been to

facilities smell like new. strong wifi signal. location! hotel security.

hotel rooms , breakfast and facilities were superb including the gym

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

wifi was free, but weak, for emails okay

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

wifi a bit intermittent but no real problem.

proper wifi and air conditioning were great

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

partner hoped there would be a swimming pool

was poor - food under cooked was returned to kitchen 3 times - whilst the meat section was being re cooked the

the terrace bar was a nice oasis

spa is extra charge and rather expensive. fitness room tiny.

facility is well-maintained and breakfast was excellent

fantastic location and views friendly staff beautiful room and the spa was great

requested a cot which we got in the room but also received a baby bath and kids pack

a bigger gym

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

good wifi, kettle and mini fridge in the room

nice cozy room, well equipped with well working wifi

wifi can definitely work better