waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

basic bar area

great to spend a night close to the airport. great breakfast from 5am.

proximity to the airport. ease of parking. quiet. convenient. comfortable!

the room is big enough to put your luggage comfortably, the little bar downstairs is very

peta are not allowed at the breakfast lounge

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

wifi reception in room was poor

wifi and price

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

wifi coverange in room was not existing.

also it would be nice to have fridge or something like that in the kitchen for beverages at least

there was ample free parking on site

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

the wifi in the room is very weak

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

again should not say pet friendly as breakfast separately as no outside terrace

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was centrally located & pet friendly

very comfortable room, quick friendly service. restaurant & room service very good.

warm welcome & unexpected early check in. good breakfast

pet fees 25 per day

a gym

pet fee was the highest i've ever experienced: 25 per night

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

wifi was extremely slow at times. only a few parking places to unload in front of hotel.

the bar and the terrace has a nice view on the nervion river

bar could have stayed open longer

very good wifi reception

my shirt got lost in the laundry

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

the location is perfect, comfiest beds, staff is very professional, brand new facilities (gym with view on the

loved that the hotel is across the street from the guggenheim! loved the room service!

the honesty bar was a great idea

great breakfast. great staff. great location to museum.

gym could have been better equipped. spa relatively expensive.

strong wifi

in the hotel is gym 24/7 and wellness and spa

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

also very clean, room service daily

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little effort appeared to be made to get the nightdress back from the laundry

they put in twin beds for my kids

good wifi, clean room and helpful staff, location just off the main street ok

room quiet and beds comfortable. spa and pool good. breakfast excellent

i booked the hotel as it said it was pet friendly

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

excellent breakfast and tipps from receptionist; close to main atrractions and metro

bar staff are exceptional, so friendly

span and gym, location is great

great facilities - gym was basic but great

in the area there are very good pintxos bar and restaurants ignored by tourists

and seems there are kids that time also they're running in the hallway

used the laundry service twice and both times we received our garments back already in the afternoon: this

we ordered a pizza through room service

the location was excellent. having the bar and restaurant in the hotel was a plus.

wifi connection was very bad!

the bar area could do with a bit of updating. the staff were great though.

the wifi was terrible

wifi wasn t great - especially when working and trying to do zoom call etc

we enjoyed the gym and the pool

pool is very small, only good for a dip to cool down & not enough sun loungers, couldn t get a

wifi was not the best

- excellent breakfast - good wifi - gym was ok - free water in the

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

a pool is alway nice!

no gym or pool etc.

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

a sumptuous and luxurious hotel experience with outstanding customer service and a delicious breakfast

wifi was not reliable on the mobile phone, but on the laptop it was really good

excellent local café around the corner for coffee and breakfast

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

breakfast is well worth a visit, €23 and you have a buffet and as many cooked options as you

the restaurant was closed on the sunday evening but we managed to get room service

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

bug room , nice breakfast and the location is fantastic

the staff were friendly and professional and the gym was super

booked a pet friendly room and we were happy to see there was a bed and a toy for our cat

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

wifi

breakfast super! wifi too difficult to use.

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

had a cat with us and we found two bowls and a pet bed that the hotel prepared for us in our room which was

asked for laundry service and reception informed me to leave the plastic bag in my room

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

i had to work for a while and the wifi was good

wifi was a bit sporadic

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

suite perfect for couple with kids or two friends who don't want to share room

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

breakfast was pricey, but lots of coffee shops in the area, and a nespresso machine in the room

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

it does not have a bar but there are plenty near by

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

well appointed room with a good shower and fast wifi

wifi was spotty inside the room itself

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

room service was limited times

limited choice in restaurant although room service was good

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

good location in old town of the city (casco viejo), spacious and comfortable room, delicious breakfast with

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

good location, clean, comfy beds, helpful staff, good wifi

dry cleaning service despite it being listed on the in-room laundry information

gym is in basement and a little too warm for working out.

the restaurant and bar were great, service and food outstanding

is no room service for breakfast and the options offered in the evening are very scarce

24 hour gym was really helpful after eating so much pintxos

wifi poor in the common areas

comfy beds, good wifi

all were fresh and delicious there is an indoor swimming pool and usual amenities the surrounding gardens/

food, good access to the airport and 30 minutes to the ferry, free parking and wonderful bedroom and

great to be able to bring dogs into bar and restaurant with you

gym not a part of the hotel but massive with excellent spa area

location is not convenient as uphill from most places, the breakfast was available in the room service menu with

the outdoor swimming pool is a real bonus

great place! the only thing is the wifi was unstable and really slow

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

wifi is bad. i used my mobile data, but for non-eu guests it might be a real problem.

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

disconnecting wifi, changing water temperature in the shower

convivial bar and restaurant

location, tranquil setting, with ample free parking

staff are great, facilities are great. breakfast and bar facilities are great too.

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

laundry bill was expensive

there was zero wifi connectivity, even though this was advertised

wifi did not work in room unless you sat by the door

no food or bar facilities, closed down

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

wifi can definitely work better

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

and the gym nearby was included and definitely has exceeded my expectations

breakfast was additional 11 euros and was amazing, it had local products

the wifi coverage was inadequate in the room

room was lovely, the parking solved a few problems and the breakfast was very good

the gym is outside of the hotel but included in the

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

the wifi wasn t very reliable.

no pool

good bar with nice selection of wine ans beer

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

no children's menu/not much for kids to eat

kids where very disappointed they couldn't swim

we had a great time when our sons visited with the grandchildren in the bar and the kids room

wifi did not work in the bedroom

also the bar wasn't in the hotel, but a short walk away

there was no bar available within the premises.

wifi doesn't work properly, i lost connection every 10 minutes

lack of bar facilities. seemed very lifeless.

real let down was the wrong information as the site said it had a full proper restaurant and a bar

laundry service was very expensive

there is free parking inside the property and the dinner menu is upscale and a reasonable price

also late check out 12:00 which a big bonus

parking easy and the all over ambiente is very good

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

would love it if they added a gym!

everything! the room, size of the room, bed, window view, staff, breakfast!

loved the bar restaurant area which was full of locals

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

great location, friendly staff, nice meal in the bar and a very comfortable bed

location and bar / restaurant

fabulous location, beautiful room, clean, great bar area and terrace

sandwiches, crisps etc, on offer at bar and restaurant

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

good laundry service, efficient friendly staff

breakfast at the terrace with sea-view made us feel great in the morning

the spa services were exceptional

we had a magnificent breakfast on the terrace overlooking the harbour. very special.

lovely pool area with bar and excellent view with fabulous sunset

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

right across from one of the beaches. nice breakfast. great staff. wifi.

having breakfast at the hotel was very convenient

breakfast was a good quality

the breakfast is very good there.

wifi ok

coffee was however available at the bar and on demand

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

allowed early check in

no room service, no vending machine and nothing open close to get groceries

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

spacious gym with bikes

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

a late check out was 5 per hour also

the wifi was absolutely atrocious it's 2025 not 2010

breakfast selection was very good

breakfast was good

the wifi was very weak in the room.

clean, excellent breakfast

wifi didn't work

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

secure parking excellent

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

excellent hotel with included private parking ( own key for entry) good cafeteria

the hotel has an underground car park (max headroom 1

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

great rooms and parking.

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

good parking