don t expect fast speed wifi, it s a place to rest and zone out after all

laundry option would be great too

breakfast was simple, but offered fresh fruits, bread, pastries, cheese and ham

breakfast was simple but good

breakfast nice but nothing special not easy to find someone to ask questions and get

beautiful property - very stylish and tasteful decor lovely swimming pool relaxed atmosphere

i'd have loved to purchase this property and place a swimming pool right under the terrace

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

pool was a hit with kids

the pool and the whole territory were beautifully maintained

the heated pool, in cloudy days, was very appreciated by us all, specially the children

pool was a hit with kids

parking is available and with enough spots

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

wifi was a bit slow at times but the owners had the phone company working on it while we were there

shared kitchen is extra charge and is not well equipped

by doubtful extra charge for kitchen facilities

shared kitchen is extra charge and is not well equipped

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

we were not expecting to have to pay for kitchen facilities.

the kids loved the ping pong table

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

nothing particular to mention. maybe a terrace for the bar would be a plus.

there was a lovely bar lounging area but the bar did not seem to be open

was near the town centre , parking was on the property

difficult to get on the wifi.

real bar area and outside should be more amenable for drinks and snacks in the day and night

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

a swimming pool would be a good addition

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

rooms are spacious, wifi great

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

that would have been useful (the kids slept on the sofa in the leaving room

shampoo); or basic kitchen items (e

our kids were very happy to play with the 3 dogs, unfortunately they're not always there

pet friendly rooms were brilliant

wifi poor in the common areas

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

comfy beds, good wifi

tooo many kids and very loud at the bar

plenty of free parking

staff are great, facilities are great. breakfast and bar facilities are great too.

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

lively bar and restaurant

parking and wifi as published

room, excellent hosts and great breakfast

breakfast was amazing

was no frigde in the room (and the one of the kitchen was full)

breakfast was superb with fresh fruit, yogurt, plum cake, coffee, warm toasted semolina bread with

driving to durango means severe parking issues and no alcoholic drink possible

professional welcoming staff, good parking, wifi good, breakfast good, beautiful surroundings.

a problem, but be aware that parking is on the road and a steep climb to the hotel

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large

parking was downhill from the hotel

secure parking for our motorbikes and member of staff was excellent

wifi was super slow.

helpful receptionists and bar staff

there was ample free parking on site

wifi signal was weak in my room, one night i could not even connect

hotel next to the airport. free parking, 10 minutes from bilbao.

paid extra because i was traveling with my kids who are 20 years old

peta are not allowed at the breakfast lounge

shuttle service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included

private parking, comfortable bed, decent size room for family with two kids, great customer

clean room, comfortable beds, breakfast opens at 5am

good wifi included

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

parking in any spanish city is a nightmare and expensive

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

great rooms and parking.

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

minimum is 18y no laundry service in august

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

felt that spa should have been included in the price of the room, i though breakfast was included in the

the bar food was a bit hit and miss

of an actual bar /drinks availability

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

staff were so helpful sorting out the wifi

the wifi was also very poor

massages available in the spa on the saturday we were there, although we later found out from a taxi driver that

gym not a part of the hotel but massive with excellent spa area

fast and easy wifi

wifi was not good

wifi reception in room was poor

wifi and price

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

also it would be nice to have fridge or something like that in the kitchen for beverages at least

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

location and the breakfast was wonderful

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

slow wifi, old furniture

desk staff especially patricia who welcomed me when i arrived and went above and beyond calling a pet store for

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

hotel bar is lovely, and used by locals too

well appointed room with a good shower and fast wifi

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

wifi can be patchy

no bar or leisure facility

the bed was very comfortable and the airco (and wifi) worked very well

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

wifi is painful, it logs on and off every couple of hours and i have to restart laptop multiple

very clean room, friendly and helpful staff, nice room service

great for families and kids, close to tram for connection to metro so getting around was a breeze

room was very big and exceptional for traveling with kids

toiletries were very good quality and plentiful the staff were friendly and efficient the bar area is nice, with

kids gets free breakfast so that is a great

breakfast was absolutely fantastic, really delicious.

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

the wifi was not working for me the entirety of my stay.

the wifi was unstable and randomly dropped connection. really only complaint.

used the laundry service twice and both times we received our garments back already in the afternoon: this

i found myself having to go to the hotel bar each morning to purchase a coffee to go

size room, bed, room service

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee

the gym had good equipment

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

haven t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food

everything was excellent , however found the wifi a bit slow

very good wifi reception

brand new, spotless clean, fats wifi, very friendly and supportive personnel

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

water hot, wifi fast and self-service continental breakfast generous

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

staff were very helpful snd the rooftop bar was a lovely place to relax

admission to pool not included

very friendly staff that spoke good english - ambience of the hotel and the room itself - gym and spa

dry cleaning service despite it being listed on the in-room laundry information

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

the gym (although basic) in the basement is nice esp after having the delicious meals

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

had room service which was excellent and good value

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which

i would have liked to be able to make tea in the room and room service.

my shirt got lost in the laundry

the location is perfect, comfiest beds, staff is very professional, brand new facilities (gym with view on the

the rooftop bar has a lovely atmosphere and great views

the breakfast also served from this area was the best we had in our travels throughout spain and

room was gorgeous. breakfast was very tasty. cocktails were amazing.

asked for laundry service and reception informed me to leave the plastic bag in my room

wifi is blocking certain network services without giving you upfront or during usage a warning

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

wifi was a bit sporadic

bright and clean room and bathroom with very fast wifi

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

nice room amenities such as mini bar, toiletries, and super fast wifi

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

the casino was the smallest little hole in wall i've ever been to

room service wasn t great but that s a minor issue

were having a drink in the hotel bar, the bar closed with no notice , as we were residents and it would have

no spa facilities, sauna steam room etc...

i tried to order their 24 hr room service (according to the menu) at 5pm and they said they didn't serve until

location and view honesty bar relaxing

gym could have been better equipped. spa relatively expensive.

the gym could be bigger. prefer a softer bed.

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

to open the room got deactivated and did not work for the gym room (but the staff quickly helped and fixed

disappointed gym / spa facilities not open but understandable in covid times.

room service meal , menu was limited and food was just ok

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

great pet friendly hotel. parking in building was tight but convenient.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

little effort appeared to be made to get the nightdress back from the laundry

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

chose this hotel for the location and facilities (swimming pool)

they put in twin beds for my kids

the room service was efficient and tasty but we would have preferred eating in the restaurant