service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

pay for the pool

the room was spacious, quiet, and impeccably clean, with a big, super comfy bed that made for a great night's

breakfast was solid with nice choices, and the rooftop setting was a great touch

asked for laundry service and reception informed me to leave the plastic bag in my room

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

i had to work for a while and the wifi was good

parking is few minutes from the hotel pet are not allowed in the room alone

used the laundry service twice and both times we received our garments back already in the afternoon: this

no pool, wifi wasn t very good, especially in the evening.

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee

size room, bed, room service

wifi not very stable.

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

they seemed to be having a little bit of trouble with the room service

no tea and coffee in rooms. only outside of bar hours was that free.

gym is included until 10pm

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

loved everything. except for the bad wifi signal inside the room.

very good breakfast

dry cleaning service despite it being listed on the in-room laundry information

wifi was

reception & room service staff were really attentive and helpful

quite expensive, and would like to have option for glass of wine in the room service not all full

fantastic location. early check in. complimentary drinks.

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

fantastic super modern room, pet friendly

the wifi. it didn t work the entire time we were there. it was on and off (more off)

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

air conditioner quit working overnight on both nights of our stay. spotty wifi connection.

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

1st world complaint but wifi was a bit premier inn i

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

the bar is also great

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

lovely staff who gave us an early check in and fab restaurant/bar

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

the bar was very nice as well as the room service

food was lovely and bar was handy for a meal or quick bite to eat or just a drink

neither wi-fi, not cellular network worked at the gym

good choice at breakfast and freshly cooked omelettes a great

and what i absolutely loved is the surprise kit for the kids

room service was below par the shower had mold on the sides and the drain was semi clogged and

variable wifi

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

room service at night came within 20 minutes as i had been notified

wifi in the room could have been more consistent

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

our friends' kids had a great time exploring the space

excellent local café around the corner for coffee and breakfast

would have been even better if it had a pool

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

wifi connection

nothing else, no bar or food facility

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

room service is available in case you need it

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

unable to connect to wifi

also, the floor is covered with carpet which is not exactly up to date nowadays anymore

room service is a huge plus

pet fee was the highest i've ever experienced: 25 per night

gym was tiny with only a few machines squeezed in.

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

the bar and the terrace has a nice view on the nervion river

fast wifi, super clean, ultra comfortable beds

garage parking was expensive but included ev charging

specialty neck pillow was accidentally sent to the laundry and lost

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

brilliant room and free laundry service. excellent gym. fantastic stay!

breakfast was pricey, but lots of coffee shops in the area, and a nespresso machine in the room

my shirt got lost in the laundry

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

spa was not easy to reach, warm red wine at the bar

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

didn't have breakfast, but opted for room service (for brunch) and it was delicious/fantastic

the wifi. to get wifi you had to put in your email address and it was then free

wifi unreliable in room. was adequately repaired after i informed the hotel desk.

strong wifi

we enjoyed self service trust type bar (pour it yourself + write down what you had) in the beautiful lobby

great breakfast. great staff. great location to museum.

perfect location, welcome desk decoration, all day free catering, kids welcome kit

in the hotel is gym 24/7 and wellness and spa

big pot in the kitchen would have been helpful

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

wifi coverange in room was not existing.

there was something like a kitchen with microwave, coffee and snack machine

on one occasion we had room service, we didn t have to wait too long and it was delicious

did not have breakfast or use the facilities which included spa, swimming pool and fitness center as we arrived

best sleep we had in months (away from the kids…), breakfast delicious, wonderful location

we were able to bring her to the bar which was perfect

the pool is tiny not like in the photo

service at bar area was a bit slow due to staff shortages.

room service was nice too

great service and the spa is very good.

gym and spa are excellent

the indoor pool is in the health complex next door, is 20 euros per person, and kids

the breakfast is exceptional, and the staff is very friendly and welcoming

room service took almost an hour

the wifi coverage was inadequate in the room

breakfast fabulous location close to underground and tram and walking distance to the old town

not a proper bar to relax in. room looked a bit tired.

little effort appeared to be made to get the nightdress back from the laundry

like reception and room service didn't really have a good handover

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

friendly staff, also towards our kids

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

the staff were friendly and professional and the gym was super

900 a night there was no breakfast included, no room service, bar closed early

the staff at reception, so friendly and helpful( i m so sorry that i can t name them all) the bar staff

maybe a pool

helpful staff, very good free wifi, good breakfast, spacy room (even though pretty much

the gym was modern, airy, clean and very accommodating

manager parked our car even though they don t have valet service, terrific bar and bartender, excellent room

good tv, good mini bar and excellent service

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

the wifi wasn t very reliable.

staff- very professional and polite, very clean room, good quality wifi, very handy and close to the center,

no swimming pool.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

of room service/food options close by

i would not recommend for pet travelers and for remote workers

no room service to order some food

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

room service was fast and excellent

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

also pet friendly, lovely note was left in the room for our doggy along with a bed & treats, lovely

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

conveniently located off the main road in derio, near bilbao, with plenty of parking available

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

excellent. just loud music from bar opposite.

had to continually log back into wifi!

i drove to this hotel, and i liked the big, open parking lot in front of the hotel

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and

great location just outside the bilbao airport, large parking lot, sound proof windows, hypoallergenic pillows

my kids would've appreciated internet tv. ;)

stable wifi in room

temperature a little too high and a soap bar would be great in the bathroom

friendly bar with snack food available

the room and bar facilities.

good restaurant & bar food. close to airport

has a nice tapas bar to fill any of your needs during the day

the beds were comfortable and wifi strong

parking and wifi as published

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

convivial bar and restaurant

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

the pool area was lovely with comfy area for dining outdoors

great pool and outside bar area

kids where very disappointed they couldn't swim

lots closed because of covid - no room service

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

private parking

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

laundry bill was expensive

wifi connection very bad. we could ear everything from the rooms next to ours.

no mini-bar in the room the wifi in the room was very bad

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

the charge 11 euros a night per pet. complete rip off.

loved how friendly is everyone, the space and how comfortable is the room, the option of playing golf and the

pet friendly rooms were brilliant

loads of parking and walks for the dog amazing scenery 10 out of

the gym area is very small and the equipment in poor shape

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

lack of bar facilities. seemed very lifeless.

there was no bar available in the hotel.

no restaurant or bar working in the evening inside the hotel

there was no bar available within the premises.

quality in restaurant was poor - had to send fish dish back to kitchen

is being refurbished so no bar or kitchen facilities

very limited room service menu , food obtained from outside the hotel

fabulous location, beautiful room, clean, great bar area and terrace

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

laundry service was very expensive

free wifi

there is free parking inside the property and the dinner menu is upscale and a reasonable price

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

location, bedroom, bar ..free parking

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

position, staff and high quality of the hotel. super pet friendly

nothing apart from could do with an earlier breakfast time for camino pilgrims

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

delicious breakfast, excellent restaurant

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

good secure disabled parking, free wifi throughout and nice dog walking round about

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

could not use the restaurant or the bar or get room service

great location for the port, secure free underground parking, very helpful and kind staff, large and well

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

underground secure and free parking

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

very handy for bilbao ferry port. strong wifi. clean budget hotel.

good laundry service, efficient friendly staff

very friendly staff, beautiful location and atmosphere. nice swimming pool.

great breakfast , fabulous staff . super clean everywhere

a price tag of almost 800 incl breakfast in august the spa should have been included

bar again beautiful but again staff just need a bit more training

wifi was not the best all time

breakfast selection was very good

wifi was not great

big choice of continental breakfast

wifi in the room, no air conditioning nor fan (fine for winter, but for a 38oc day like today was

pet friendly

pet friendly with pet bed & feeding bowls in room a nice extra touch

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for

great location, very helpful staff. pet friendly beach walk directly opposite the hotel

tip to the hotel managers: we love that your hotel is pet-friendly, we've truly enjoyed our stay with our pet

great atmosphere in the bar and restaurant

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

felipe at the bar was friendly and professional

wifi ok

no wifi on the first floor

wifi didn't work