the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the staff were awesome, room was great and breakfast and the pool were good as well

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

location, free parking, and decor!

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

cleaner laundry room, around the machines, please!!

the gym was great

the breakfast and the cleanliness.

it s very nice place and comfortable beds i liked the breakfast

a very snowy day, the parking lot was not salted

free use of laundry facilities

the complimentary breakfast buffet in the restaurant was very nice

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

wonderful renovation; dining room breakfast was amazing

if you need a decent hotel that has free parking, it's your place

ice machine worked, laundry room wasn t open, pool was down

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

i was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the breakfast was good and the staff was friendly and attentive

the pool was closed due to covid19

the morning kitchen staff

size of room as well as the breakfast selection

called downstairs the next morning and was told there were no more because laundry hadn t been done

major complaint was that we did not get room service the entire time that we were there

husband and i stayed here for a night away from the kids

parking, wifi, security

the parking lot seemed to have some questionable characters late at night.

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

the wifi is good for what i need

great washing facilities for laundry, computer access with printer, pool

the pool was closed

also enjoyed that it had a kitchen

pool was closed

also really appreciated the free passes to the lifetime fitness

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

room service isn t the best

i like the smoking rooms & the staff the location is awesome.

there was a party going on in the parking lot, causing us to lose sleep

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

poor signage to direct guests from the parking lot to check in

overall the hotel was great for the value. kids had a blast.

shower was a little small for me. my key only worked on the room not the doors or the gym.

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

was there for business and the hotel didnt have a wifi service

was food for room service left outside the doors for hours at a time

nice clean room. great breakfast.

to many kids in the hot tub without parents,pool was very cold

breakfast was very good. room was clean. we enjoyed the pool and gym. very convenient location.

the pool was absolutely packed with kids and was very loud.

to many kids

laundry out of order, no hot water, tub slow draining, and a short in the electrical

on site laundry

laundry service on site

seeing the laundry behind the front desk

laundry staff operating front desk

the location was good. nice courtyard. plenty for kids to do.

friendly staff and very nice lobby with activities for the kids.

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

the gym was clean and equipment was a good variety

i always enjoy the esthetics of this hotel. the parking is excellent.

convenience, parking

only wish hotel bar was open for a night cap.

the lobby bar was a bonus

clean and free secured parking!

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

free parking

the pool was nice, just the right temperature, hot tub was sooo relaxing , the pool area clean and

extremely clean. free breakfast and happy hour

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the gym is large and has some good equipment, and there is decent coffee available in the lobby for

not enough staff to take care of customers especially in the restaurant and bar areas.

the pool and gym were nice facilities.

comfortability and the pool

the water pressure was low, the bathroom was nasty, the toilet was loose, the tv didn't work, no wifi, it was

the fact that they have smoking rooms

they don't give out the wifi password even though it is apparently free & provided

working there and the area police are very man pulling everyone over that comes out the hotel parking lot i seen

the wifi is a joke i couldn't connect in my room

beds were very comfortable and that we had free shuttle service!!

being near hospital & having shuttle was essential

free shuttle services were offered which helped take away some of the stress

that the pool wasnt open so not much for my kids to do.

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

the mini bar look so interesting and romantic, even though i didn't use it

wifi was slow.

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

they told us it was the laundry it kept seeping in room thru gaps in the door

no breakfast or pool

this place would have been much better if their pool was working.

bar and grill staff are very friendly, and we overall enjoyed the room and stay

the gym equipment was broken and the overall building felt very dated

the gym is missing a pull-

we had appointments with the cleveland clinic and was pleased that we had a shuttle

good gym. good restaurant dinner service. very efficient valet support for parking.

was really dirty no hot water no wifi

room was smoking (only one avail), there was burn marks in every bedding we had, the shower would not stop

nice and helpful staff. i recommend the 3rd floor as its non-smoking they said

unfortunately they are shutting down the pool

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed,

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

kids loved the pool

free self parking. breakfast items were pricey and we did not eat there.

toilet took 3 times to flush, cobwebs on ceiling in corners, and down the hallway from bar that was too

the gym could be better equipped

i enjoyed working out in the gym as well

friendly, great location, clean and my kids loved the modern decor.

i loved that there was a bar on site as well

full kitchen, two queens, sleeper sofa, huge bathroom, desk, peninsula

there were places for kids to run off energy

good i had room service

the dining area and breakfast and lunch area were lovely.

access to cleveland clinic and ease of obtaining shuttle service as needed

breakfast bar is by far the best i have ever enjoyed during any of my many travels

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

convenient with laundry and gym room

room service was amazing and prompt!

suite had a nice kitchen area and comfortable king sized bed

the bar was a bit pricey

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

i noticed there was on in the laundry

nice to have laundry facilities and exercise gym

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

laundry room

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

- neighborhood was a little scary - they don t sell laundry detergent

the laundry room smelled like urine

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

there was even a guest accessible laundry room on our floor which was nice

exercise room, laundry room, & outdoor fire pit.

gas fireplace in our room as well as a turntable with vintage records

on site parking in a small town was a bonus too

and the parking was tight

parking could be better.

on-site parking was convenient

charge for laundry

no pool open. no bat or restaurant open

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside

restaurant and bar closed; alarm clock went off in unoccupied room next door for 21 minutes at 6:00am; no

the fitness and pool rooms were closed which was disappointing

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

breakfast was nice

was extremely comfortable and the breakfast was excellent

would be nice if you can get a stove for the amount you charge it should be a kitchen on the room not just a

wish they had a laundry room.

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

forced to pay for decent wifi as the standard free wifi was exceptionally slow and laggy

nice and soft pool was clean, not to chlorine smelling

good location for us. great parking. fast elevators. nice staff.

breakfast was very good

the breakfast was super

the ev charging station was a plus

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

breakfast options could have been better.

the room was great! the bed was super comfy! the living room ans kitchen were great too.

the room was well equipped with kitchen amenities and extra bedding

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

room and breakfast

the wifi connection was really good

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

that it had a bar inside the building that served food'

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

woke up around 2 am to kids hollering and being loud, maybe better sound proofing?

the king suite was way better then expected , room service was worth every dime .

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

a lot of nice venues in hotel. gym was great. great location.

the rood top bar is an experience and i loved

the amenities such as the roof top bar and downstairs restaurant were out of this world

restaurant parkers was great for breakfast and we also had there wings in the evening

only complaint would be room service came in togo containers

ideal stay, they even had a bar and offered water and tea in the lobby until 11pm

location, valet parking and pet friendly

the gym wasn t the best

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

only complaint... no guide on the tv for the kids.

they charged me additional fees that were very expensive for my pet that i was not told about in the beginning

however, we did appreciate that the lobby and kitchen area had frozen meals and microwave available

location, cleanliness and fireplace

the kitchen is nice

we had a room with a fireplace we loved it

hotel bar area was relaxing

i wasn't informed that there would be no room service so we were left to take our own trash out

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

no gym, empty downtown, not the hotels fault, though it felt soulless

didn t enjoy the room service option

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

great valet service and bar and food was amazing as well

housekeeping left dirty laundry throughout the hallway til 8ish

beautiful hotel, we loved the bar area. nice and comfy seating area..

service express room service timely and good food

paid wifi in hotels is always a bad thing.

we couldn't cast disney+ for our kids, towels could be a little bigger

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

we requested a non smoking room and when we got to our room the sheets had cigarette burns in them

although the first room i was assigned was non-smoking, there was some other very strong and unpleasant odor

one of the room were full of the smoking smell and the control buttons of the ac unit were broken

couldn't sleep because of the pungent smoking smell

that we didn t like although it would be nice if they had a laundry facility in the premise

the breakfast food is atrocious

gym floors needed some sweeping but minor issue

not a huge deal, but when your traveling with kids it just doesn't work

there s also a wonderful spa and a couple great restaurants in there as well

questions cleanliness of laundry

there were no laundry bags for dirty laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there is a pool, hot tub, guest laundry and workout room on the bottom floor

then after our second day nobody cleaned our room or took dirty laundry

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the bar menu for main course meals

valet was great, bar and restaurant staff was great

the fitness area/gym was great.

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

just have to say that it it specifies that i only have breakfast for two adults and not for my kids if we where

beverages at the hotel bar way too expensive, $6.25 for a bottle of miller light is outrageous!

joe at the bar was exceptional...location was key..they got us an early check in as requested.

absolutely a fantastic experience. from the check in to the late check out perfect

originally added extra items to my room service tab

the bed was great nice tv room service was great

in room breakfast was excellent

nice corner view breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

we did not use the pool or gym but did look at them

wifi connection occasionally spotty, but otherwise a very pleasant stay.

food in bar on 32nd floor was disappointing.

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and

the parking lot lights were not working.

nice bed. loved the whirlpool. very nice breakfast.

smoking allowed

breakfasts, friendly staff, comfortable beds, comforter on the beds (manager ended up giving me one

the parking lot and surrounding property was littered

it must have been laundry or maintenance

staff was nice and breakfast was perfect

swimming pool

no pool

has an indoor pool and gym

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

from the front counter to the gym

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

no complaints here and breakfast was fantastic. drinks and food were right out the front door.

breakfast set-up was excellent

the rooms were very clean. the pool was beautiful. staff was friendly and helpful.

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

the fact that a small kitchen was available for our use.

supposed to be at threey room wasn't ready till after 8 the heater wasn't working couldn't get a wifi code my

remodeled room, kitchen outstanding, best value in budget motel.

wifi is not really free and is not easy to get on. a lot of lobby noise in the living room area.

breakfast is delicious, staff is very helpful

room service took there time bringing extra towels

in room service

also, charging $10 per night to park your car is a little insulting, since it is not 'in town' parking, or at

i like that we can open the window for fresh air. also like the laundry facilities.

u guys didn t have room service

pool and hot tub was nice

a room service person who brought us a rolling bed seems not happy that i requested what i booked for

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot

, laundry services, & wake-up calls

staff are petty theives who steal change and laundry quarters

guest laundry was easily accessible

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

eyes burning and some kids in out group broke out in rashes

the breakfast buffet was great and snacks and beverages near the

good breakfast with lots of choices and friendly staff

pool had such a strong odor of chlorine and is fairly small.

we had to go to the linen/ laundry room to get extra towels

location close to downtown, nice area, good breakfast and very kind staff!

t like that the pool was closed but it was mid december in cleveland and it was frozen

good quiet comfy rooms. good wifi. free parking and decent breakfast.

wifi was slow and unreliable for a business traveler

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

no heat in my room. someone's hair was all over the place and my fireplace didn't have any logs.

that it didn t have a indoor pool

loved our room great space for us as no the kids

24/7 free laundry, bet was comfy and decent shower

free laundry services, clean, spacious

parking and accessibility not convenient

is attached to the holiday inn- pool entrance didn t work and the hours for the pool were limited

i loved the kitchen option, bathroom & amenities were nice

it s included in the stay not just that you have breakfast specify what is required like paid wifi for example

i loved the breakfast buffet and the fact i got there a little early and was still able to check in

they have an indoor pool.

parking lot

comfy beds great pool

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

s no swimming pool or guess laundry area

room was right next to laundry on first floor and that woke me up at 7 a

no swimming pool for the kids.

laundry on site

the gym and the indoor swimming pool

breakfast bar wasn't fully open or the pool

i wish the pool was open but understand during this pandemic

pet friendly

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

breakfast t was a bit mediocre.

outdated decor. smaller space than usual. tight parking. terrible iron in the room.

complimentary coffee and breakfast in the morning. pool was nice.

the breakfast was excellent!

pet friendly

gym facility lacked weights.

loud kids running around playing hide and seek it was horrible all evening and early morning

the hotel also has a bar and a mini-market in the lobby

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

the veterans parking and onsite laundry facility

refunded my money when laundry room wasn t stocked w/ soap

was able to do our laundry, that was so helpful

laundry facilities

the property was close to solon and had free parking.

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

breakfast is not what you would expect at a hotel with this rating, but i have used extended stay

kitchen in room

no breakfast

told me on the phone that they had early checkout

location and it had access to laundry machines.

very loud it ran fine but was just loud and there was no way to close the blinds to block out the parking lot

pool did not seem clean

parking sucked, excellent location, staff and room but it was as if there wasn't enough parking

place was clean, breakfast was great

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

guest laundry washing machine was broken

pool was great and breakfast was exceptional especially with kids!

the breakfast was also wonderful

parking lot wasn t salted very well.

beds were super comfy and the breakfast was amazing

my boys love the pool here as this is our second time staying

everything from check-in to room to pool

breakfast staff were excellent

my wife also took advantage of the indoor pool

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

requesting refund..no wifi bad smell in the room dirty looking bed clothes

the wifi worked well enough

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

sheets beds were terrible, dirty floors shower wasn t clean, no cups, non working ice machines, wifi

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

laundry is needed

odd smell from laundry room

no laundry soap and nowhere close to buy it

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

laundry were great in all respects

noticed someone (attendant) folding laundry

there was a big dining area for breakfast, a nice sized pool, and a small gym

the breakfast was small!

didn't realize there was no laundry facility

didn t have laundry facilities. had to keep reprogramming our room keys.

room 204 was directly above the laundry

parking is pretty tight

limited parking