were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

wish i had known about the gym thought there was just a pool.

their fault, but there was construction underway and the parking was very limited

ample parking

breakfast was not great

limited smoking rooms

cause the wifi was out the whole time and i wasn't told i left my phone on my lyft so i was able to call

room was smoking (only one avail), there was burn marks in every bedding we had, the shower would not stop

start they got our reservations completely wrong and gave us a smoking room instead of non smoking

no water pressure a little expensive for the size and accessibility to room no pool.

they told us it was the laundry it kept seeping in room thru gaps in the door

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

no breakfast or pool

the tub and spa was dirty

charge for laundry

the fitness and pool rooms were closed which was disappointing

pool was closed and there's no restaurant there.

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

it was supposed to be a non smoking room but it smelled so badly of cigarette smoke

could smell so much smoking had gone on before room was prepared for me and my family

one of the room were full of the smoking smell and the control buttons of the ac unit were broken

every room reeked of stale cigarettes in spite of the fact that they were labeled non-smoking rooms

laundry facilities made my life much easier after my son vomited in the night and the staff was

being on the 1st floor across from the laundry/maintenance area.....too loud

next time i would like to find out if they have a pool or exercising room available

excellent staff and clean room. free coffee and tea. good pool and gym.

parking lot around the side and back could use some work

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

the room was clean and the kitchenette was well stocked with any dishes or cook wear i could need

the fact that a small kitchen was available for our use.

remodeled room, kitchen outstanding, best value in budget motel.

working there and the area police are very man pulling everyone over that comes out the hotel parking lot i seen

the fact that they have smoking rooms

fridge not plugged in before i arrived, multiple complete hand prints on both head boards, and no wifi signal

the wifi is a joke i couldn't connect in my room

close to the highway and quiet area. good lighting in parking lot.

clean friendly atmosphere. room was very spacious also, laundry room on site.

laundry and microwave were good for amenities

couldn't use the laundry facilities

at 7pm and didn’t open until 12noon the next day and we didn’t get a chance to swim so the kids were very

throughout hotel pool hours were limiting and area was always a swarming madhouse of unsupervised kids

breakfast t was a bit mediocre.

we sat at the bar and watched him prepare chocolate martinis for other guests

great restaurant inside the hotel. great service and room service.

they were not serving breakfast due to covid, but provided a morning bag, filled with fresh fruit, juice,

sofa bed had a bar underneath mattress that could be felt while sleeping

ice machine worked, laundry room wasn t open, pool was down

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

pool and hot tub hours

free use of laundry facilities

old school italian restaurant on the first floor--- decent food & friendly bar staff

lots of free parking, the breakfast was really good

only thing they were doing construction so we couldn't use the gym but all else was

nice gym and 4 hbo

cleaner laundry room, around the machines, please!!

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

no wifi on tv, that's what i don't like

the wifi signal in my room wasn't very strong.

kids /young adults were screaming at midnight in the hall and parking lot

the gym and laundry were helpful to have onsite

the amenities laundry/pool and the room set up, location, plus price for the week.

weird bloody looking thing in bottom of laundry basket

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

breakfast was bad. exercise room and laundry room were not heated....very cold.

i go back in and a lady walks up saying her phone wasn t working in the laundry room

love our staying, clean room,quiet,pool area,gym,laundry room,friendly staff,computers a d printer available,

to get change for the washing machines, vending machines didn't worked and pool area /laundry area closes

booked the hotel based on you guy having a laundry on site only to find out they were available

clean good breakfast

the staff was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a

was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check

we loved the basketball court and pool

pet friendly is a total bonus

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

to walk around to the front desk from the parking area every day because the room keys dona

parking lot with filthy. my room had dried food on the walls

parking

while we were there the parking was terrible due to them sealing the lot

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

we were able to walk around to the shops easily and parking was not a problem (parking garage next to the hotel

hot breakfast, spacious comfortable room, 24 hour fitness center

helpful and friendly staff that went above and beyond—even filled out water bottles in the kitchen

didn't realize there was no laundry facility

didn t have laundry facilities. had to keep reprogramming our room keys.

room 204 was directly above the laundry

bed was comfortable. pet friendly.

pool was under construction. otherwise everything was great.

there is a small bar for an after dinner drink and plenty of restaurant recommendations to try

they opened up the bar for us when we got in late one night

maybe a variety for the breakfast.

it was beautiful, staff was wonderful. loved viewing the other rooms and enjoying the spa tub!

only drawback was that breakfast was served in a dark basement that felt a bit dungeon-like, which didn't match

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

pool was small

the pool is unmonitored by staff.

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast

called downstairs the next morning and was told there were no more because laundry hadn t been done

major complaint was that we did not get room service the entire time that we were there

no complimentary breakfast or coffee

the bar was not open - by the time we made it back to the hotel it was closed

breakfast was excellent

i went to the desk for some laundry detergent and was told it s two dollars

the bed was comfortable. the laundry machines were great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

having a gym and laundry room was very convenient

breakfast foods were slightly lacking, no fresh fruit, usually there is fruit for oatmeal

great washing facilities for laundry, computer access with printer, pool

location and on site parking.

great breakfast, great room size, very clean establishment.

pool was closed

breakfast was good, rooms were comfortable with easy access to parking, good value.

poor signage to direct guests from the parking lot to check in

downside was i woke up to the parking lot being torn up by every machinery

overall the hotel was great for the value. kids had a blast.

shower was a little small for me. my key only worked on the room not the doors or the gym.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

gym needs

desk staff an smell of room stuff was broke an called for room service they told me come to front desk for extra

laundry out of order, no hot water, tub slow draining, and a short in the electrical

on site laundry

laundry service on site

seeing the laundry behind the front desk

laundry staff operating front desk

nice clean room. great breakfast.

luggage dollies needed by the side entrance, which had better parking.

great beds, strong wifi, pretty good breakfast, quiet, hbo

having to wear wristbands to the pool...but i understand the concept

the kids were getting restless as anyone else would if you had to wait as long as we did

the wifi does not work. the shower water is not warm enough.

the free parking

parking is free and generally easy to access from the highway

clean and free secured parking!

not free or particularly good; bar minimal & not friendly

pet friendly and spacious rooms.

lots of kids

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

parking lot could be use more lighting

the loud noise from the kids

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

the kids loved the pool and popcorn

i hate that the pool close at 10 pm

kids in the jacuzzi with us but everything else was great

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

room service messed up the order with no compensation

had to leave before breakfast, but the bar service saturday was great

room service was a problem due to the phone and staff

room was very clean, pool peace, and quiet, so when i travel for now on it, marriott or anything that has dealings

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

we did call room service and the front desk for extra towels and they never brought them.

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

had to ask more than once for items needed. staff not at the bar when needed.

the bar was not open on our second night when we returned from an early dinner

free shuttle services were offered which helped take away some of the stress

- gym needed remodeling (water leak)

and then i took a shower and there was a half used bar of soap with hair on it

convenient parking

i don't remember there being any other breakfast

parking was tight, but ok. desk between beds was not usable due to oversized

coffee was good, but the rest of the breakfast leaved a little to be desired

breakfast was fine.

close to cleveland clinic and university circle and free breakfast

friendly, great location, clean and my kids loved the modern decor.

the pool was a little on the colder side, but nonetheless it was very clean!

nice first floor with bar and tables

is accommodating to us in every way including having a, wheelchair available so we could get the shuttle across

bathroom counter space too restricted and mirror too high. wasn't able to access wifi.

in bar was not the best buy ok if you could not venture out

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant

we also did room service for

the dining area and breakfast and lunch area were lovely.

the gym was clean and well equipped

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern,

access to cleveland clinic and ease of obtaining shuttle service as needed

the bar and restaurant staff were not stellar

convenient with laundry and gym room

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

and kitchen were not clean

it was very beautiful and well kept. perfectly clean! great room service too!!

room service was amazing and prompt!

- no laundry bags, no in room directory (e

the pool, laundry, and gym were open

i noticed there was on in the laundry

nice to have laundry facilities and exercise gym

the self service laundry was great and the shuttles to and from the hospital was great as well.

- neighborhood was a little scary - they don t sell laundry detergent

free laundry, free coffee, very

the laundry room smelled like urine

rooms were comfy and clean, even had laundry on

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

my king non-smoking had a mini fridge, microwave, updated bathroom and laminate flooring

room was clean and all rooms are parking lot accessible.

large gap at bottom of door so person who was smoking in front of our room, the smoke came in (i am allergic

front desk helpful, plenty parking, pricing good , reflecting state of accomm

our room was a designated smoking room, which we did not ask for

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

there were lots of kids there for a tournament

tv had available hdmi ports and fast wifi suitable for hd streaming

the pool was great and the kids loved the pool

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

friendly staff.ample parking. noise level was very good.

good location for us. great parking. fast elevators. nice staff.

breakfast was upscale

barbra asked for a mention for the kitchen

breakfast didn

the breakfast was perfect, fresh and tasty

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

i got pet allergies, indicating not clean

staff / rooms / swimming pool / 5-7 pm free appetizers and drinks / breakfast / location

r example, the hide-a-bed did not have sheets, we didn t have enough towels, ), and the kitchen was not

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

location, comfortable beds and great breakfast selection.

breakfast area was hard to find

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

the adjacent room shower and bathroom very loud in my room, and i was under the impression of the breakfast

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

my wifi kept shutting down.

a lot of nice venues in hotel. gym was great. great location.

the pet area was cool but no artificial grassy area

had pet area that the dogs were curious about but didn't make full use of

fireplace didn't work. some tables needed dusted off.

the vault bar was the best bar i have ever been to

we love the pet friendly rooms and feel very comfortable when we stay there

the lobby and gym are nice

gym was spacious and clean

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

the breakfast was great we had the chicken and waffles can t watch t to go back

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

to many young kids

establishing the wifi connection was unnecessarily complicated, with multiple screens

no fridge was provided found out u have to ask for one after i checked out and wifi didn't

housekeeping left dirty laundry throughout the hallway til 8ish

we couldn't cast disney+ for our kids, towels could be a little bigger

a discount or free breakfast would be a great addition to the stay

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at

beautiful hotel, we loved the bar area. nice and comfy seating area..

great valet service and bar and food was amazing as well

no gym, empty downtown, not the hotels fault, though it felt soulless

loved the extra touches with the purity coffee in the room the gym was also nice

rooms are small, but what they lack in space they make up for with class and character

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

plenty of room, nice kitchen

we were allowed an early check in.

the complimentary breakfast was enjoyable and had many choices

the room needs a bit of a freshening up, new carpeting and updated shower, but the fireplace in the suite was

room was great. we loved the fireplace and the shower was nice

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

then after our second day nobody cleaned our room or took dirty laundry

questions cleanliness of laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

that we didn t like although it would be nice if they had a laundry facility in the premise

rooms are fine -beds comfortable -full service bar and restaurant

in the building was fantastic for breakfast or lunch and 2 min from our room

it was mildly annoying because we prefer to sleep in darkness, and we had a pet that was curious about the

the breakfast was worth it

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

room service was an extra $5 to bring food to the room

valet was great, bar and restaurant staff was great

they also had to wrangle all of the hockey kids the parents never watch

the gym was phenomenal

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

room is clean, the bar at the top floow is chill, gym and swimming pool is good, lots of people have wedding

room service was good. beds were great. shower was great! view was excellent!

i was also not happy with not having wifi unless i was a honors member

a nice gym

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

absolutely a fantastic experience. from the check in to the late check out perfect

but the pace of seating overpowered the kitchen staff

loved the location and gym.

rooms were nice, gym was great and clean presentation.

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

the bed was great nice tv room service was great

nice corner view breakfast was excellent

in room breakfast was excellent

trash carts and laundry carts were left in the hallways blocking some exits

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

the location and the room service was great.

were extremely pleased with the room and the free breakfast was great

breakfast was good and kitchen staff were nice for the most part, and the location is convenient

wifi is not really free and is not easy to get on. a lot of lobby noise in the living room area.

i like the location and the room service

food, room service

i like that we can open the window for fresh air. also like the laundry facilities.

the pool was nice

last night kids were running down the hall, opening and shutting doors

everything from the pool to the room

breakfast bar attendant

, laundry services, & wake-up calls

guest laundry was easily accessible

staff are petty theives who steal change and laundry quarters

access to workout room laundry room

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

we had to go to the linen/ laundry room to get extra towels

the staff is friendly & helpful. the breakfast is exceptional!

clean. nice staff. good breakfast

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary

good quiet comfy rooms. good wifi. free parking and decent breakfast.

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

breakfast was great just had to get down there early before everyone picked over it!

kids loved the trundle bed

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

eyes burning and some kids in out group broke out in rashes

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

no log for the fireplace

very clean helpful very great customer service fresh breakfast everything was very nice

for a upgraded room with fireplace and they did not have wood so we were not permitted to use

24/7 free laundry, bet was comfy and decent shower

free laundry services, clean, spacious

my bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals

the space was comfortable and clean. the indoor pool was perfect.

was great having a kitchen in our room

could have had larger towels in the pool area

my kids slept on the floor

to find, easy access to freeway, national park, shopping, food nearby, ample parking, comfortable bed and pillows

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

everything! the location, the cleanliness and the bar in the hotel everything was convenient.

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

s no swimming pool or guess laundry area

breakfast - my kids enjoyed the waffles and fruit available

laundry on site

free parking; lots of it

the men hired to do salt we re arguing outside in the parking lot at 3:30 in the morning

clean with kitchen amenities. great location.

the bike in the gym made my feet hurt

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

the room i received was not well vacuumed and old laundry baskets were

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

they said they were still doing laundry and that we would need to wait

the rooms were a great value and we utilized the laundry facility as well

working pool, luke warm hot tub, no working laundry

there was no laundry facility, had to go to another hotel

the room's nice and clean great looking rooms and also a swimming pool and hot tub breakfast

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by

were fumes from the laundry pervading the entire ground floor

suggested to the manager (after being inconvenienced) that they post a homemade sign in the guest laundry room

property was clean, quiet and had a guest laundry which i used

laundry service is on the 4th floor, costs about $6 to wash and dry per load

no kids running the halls

were a bunch of kids playing hockey and making a lot of noise in the hallway at 930 at nite but when i called

also, as we were leaving, my kids weren t feeling good and the gentleman at the front desk gave the water

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot

kids loved the pantry and pool