no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

the wifi worked well enough

sheets beds were terrible, dirty floors shower wasn t clean, no cups, non working ice machines, wifi

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

requesting refund..no wifi bad smell in the room dirty looking bed clothes

noticed someone (attendant) folding laundry

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

laundry were great in all respects

the breakfast was ok

we have stayed here several times it s very convenient to the highway and the casinos

there was a spot for guest laundry but there were no machines.

no laundry soap and nowhere close to buy it

laundry is needed

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

around the pool area there was a bunch of hair and other debris so that wasn't pleasing.

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens

indoor pool and spa was nice

refunded my money when laundry room wasn t stocked w/ soap

was able to do our laundry, that was so helpful

the veterans parking and onsite laundry facility

laundry facilities

the veterans parking and onsite laundry facility

location and it had access to laundry machines.

and in many higher class hotels our pet is free and received a gift pack

ice in parking lot between cars

pool closed

broken shelves in the kitchenette, furniture that was too big for the room, dirty/stained carpets, pills on

it must have been laundry or maintenance

pool was not open.

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

i am a hilton honors member, but if you are not, you have a pay for the wifi

the beds, pillows, location, staff, breakfast

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

parking lot was too small and filled with trailers & dump trucks

there is also glass everywhere in the parking lot

breakfast was a little sparse but adequate

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed (booking never

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

the pool was closed

had to make trips to the car for my daughters ( they are 24 and 26 ) not kids and from ny

quiet,room setup, would only recommend hotel to pet lovers (i have slight allergy symptoms)

the suite was also very spacious and the kitchenette was very well designed and clean

very welcoming and pet friendly hotel

the ev charging station was a plus

loved the shower and kitchen

clean, & good breakfast

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

breakfast and courteous staff

breakfast was very good

hot tub had to be drained & it took hours to heat back up & by the time we got in to enjoy it, pool hours were

guess if anything , it would be that there was nowhere to do laundry in the building

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

wish they had a laundry room.

very clean. good breakfast. large size room made it very comfortable

the parking lot outside was cleaner than the floor of the room since it gets rained on periodically

the parking lot and in front of the room on the sidewalk looked as if they opened a trash bag and

there was yelling and smoking people in front of the rooming-in the parking lot all night

dirty stairs,walkways and definitely parking lot. no wifi code , vending machines closed.

king /smoking giot 2 doubles/smoking

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

another patron was very rude over laundry facilities and called me many names and nothing was done about it

the indoor pool/hot tub were amazing

easy to find and great breakfast

clean rooms. guest laundry operational.

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

there was a laundry room for guests to use on our floor

no breakfast currently due to covid

breakfast was good and the location of the hotel was great for where i needed to travel to.

missed breakfast

not much parking by front doors, no breakfast or pool.

including breakfast and wifi were the only perks of our visit

pool and play area kids loved it

activity area because they have more than just a pool is amazing

plenty of parking and lots of nearby shopping and restaurants

full size kitchen, streaming apps on tv and full sized (amazing) soaps in the bathtub.

was amazed at the room, had no idea it had a kitchen area as it was a last minute booking while we were on the

we loved the pool, and i loved the workout room

having a kitchen & separate bedroom

only one ice machine. pool closed for repair. aging.

the wifi wouldn t connect to our room. they were helpful trying to get it, but it never did.

staff, comfortable beds, clean room, wide variety of food for breakfast, coffee and tea available

very limited parking spaces when arriving at night

we came here for spring break for the kids to be able to swim

rooms are a little small and tight to travel with young kids, but it is cozy and very modern

on the first floor, there is a bar that serves great food

the second time the room was dated, the bathroom was wayyyy too small and it was just me and my 2 kids

parking lot should really have been paved before busy tourist season

always, when traveling with dogs one can assume the pet friendly rooms will have a bit more wear and tear than

breakfast, free cookies, close to the interstate and nearby restaurants

the breakfast employee deserves a major raise, she went well above and beyond her duties

hot tub and pool indoors

a great variety of food was offered at breakfast and the staff were very accommodating

the kitchen helper was great and greeted us

can t beat the price for 2 bd suites with 2 bathrooms, kitchen, free breakfast, free laundry

really appreciated laundry facility

the first night & with no service had to wait for front desk staff to get towels from guest laundry for our

it offered a buffet style breakfast and free laundry room

free laundry, breakfast, snack on mon.thru wed., comfortable and staff was very accommodating!

everything the rooms were clean the pool warm the staff was great

the front desk harassed me about my kids talking at 10:00 basically saying they should be sleep and that i can

nice breakfast - helpful staff - wonderful room

breakfast was okay

clean, good breakfast, strong wifi

all hotels with a pool should have guest laundry

we used the laundry which was very good

manager chose to go home instead of getting quarters for the laundry machines which turned into a huge hassle

clean gym, indoor pool, friendly staff.

jennifer in kitchen provided exceptional service and the best breakfast ever

great to have an onsite laundry as well - in the gym so you can work out whilst waiting

was a peloton bike in the gym

there was coffee and food available, parking nearby, requests easily accommodated and flawless checkin and

pet policy was much pricier than other chains

large fridge and mini kitchen are so nice

room was right next to laundry on first floor and that woke me up at 7 a

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

s no swimming pool or guess laundry area

good breakfast

the exercise room and having a guest laundry.

kids running in the hallway at 1:00 am in the morning

pool and hot tub very nice and back garden. room with 2 beds spacious and well laid out.

the pool was perfect, just a little cold, i very much enjoyed swimming in it

heather at the bar makes a mean old-fashioned

a change machine in the laundry room might be nice.

on line it said there was a spa tube when in fact there was faults advertising

fitness room was minimal, a few machines and handful of

i liked the location and the parking for our truck/boat. breakfast was good.

parking lot full of pot holes and outside was very unwelcoming

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

the room i received was not well vacuumed and old laundry baskets were

working ice machine on my floor, the trash can in the laundry room was overflowing so i had to ask a front desk

pool closed

a bit noisy but we were next to the gym so i don t think that could be helped.

my kids loved it but i was too cold to swim

overall it felt a bit run down and outdated. hugh potholes in the parking lot.

room service came knocking loudly at 9:30 am and opened my door before i had the chance to make it

they have an indoor pool.

very clean & plenty of parking.

i wish there was room service. i could hear the door slamming to the stairs.

to many kids and not enough adult supervision

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

lobby entrance is in a bizarre location and a bit far from the bulk of available parking, but don't let that be

had to walk really far in pouring rain. parking lot is far away

up with some friends for dinner but the rest of the meals we figured we d benefit from having a kitchen

then to top it all off my room was attached to a laundry area and the dryer ran until after 11 on a week night

was able to do laundry at the facility

everything was great, including the breakfast

breakfast was good with hot and cold items

have had some protein to go with the carbs at breakfast,

there was also a laundry on site

laundry area was clean, my room was very clean and smelled good, air conditioning was amazing

had several items stolen from laundry room, taken out of the washing machine by another guest, my guess was it

laundry room had new washer and dryers and was kept clean

there s also a laundry room available, a refrigerator in the rooms, and fresh coffee provided in the lobby

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the pool was not working for the kids

liked everything about the property from the room to the daily breakfast

kids loved the trundle bed

an ok breakfast to get us on our way

no room service or breakfast was provided

food, room service

everything was good i wish i could have try the bar out.

kitchenette and second tv in living room and the free happy hours reception.

wifi connection

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the hotel restaurant was open and the gym

the inhouse breakfast menu and food was great. plenty of parking, good location.

noise and disruption in the hallways from the kids that were there from the hockey team

the fact the pool could be warmer haha

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

and jacuzzi were great, it was amazing for the kids

there was beer/wine for sale particularly from coopers hawk winery across the parking lotadditionally ramen and

extremely clean. free breakfast and happy hour

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

there were no towels at the pool when it opened

there were no logs for the fireplace, we had to purchase our own at walmart

no log for the fireplace

we had to go to the linen/ laundry room to get extra towels

the staff is friendly & helpful. the breakfast is exceptional!

the pool was not in the sun.

the room is clean and the room service is very proactive

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary

access to workout room laundry room

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

staff are petty theives who steal change and laundry quarters

guest laundry was easily accessible

, laundry services, & wake-up calls

i like that we can open the window for fresh air. also like the laundry facilities.

u guys didn t have room service

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was

swimming pool kids were happy nice comfy beds

the pool was closed

laundry on site

shower without tub plenty of towels great kitchen comfy bed

the bike in the gym made my feet hurt

gym was clean and breakfast was very good

pool needs to be opened, fire pit was not on.

the wifi does not work. the shower water is not warm enough.

the bar and the location

the free parking

only wish hotel bar was open for a night cap.

clean and free secured parking!

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

great wifi staff were friendly

having access to the pool, bar and pool table offers a very nice touch

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

breakfast & pool.

to many kids

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay

entire staff provided exceptional friendly and courteous service, including front desk, (sherry) kitchen,(lizzie

friendly staff, clean room & pet friendly!

room could have been cleaner. kids toy left in corner, obviously not swept

on site laundry

seeing the laundry behind the front desk

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry staff operating front desk

laundry service on site

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

i love the breakfast in the morning and the drinks in the evening.

waiting on cook to order breakfast food gets s little cold so having a couple microwaves ovens would help to

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

shower was a little small for me. my key only worked on the room not the doors or the gym.

they were rude, my sons couldn t work out at the gym

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached

coffee was good, but the rest of the breakfast leaved a little to be desired

breakfast was only adequate

i don't remember there being any other breakfast

on-site parking was convenient

great washing facilities for laundry, computer access with printer, pool

spacious room, the kitchen was well-appointed and the location was great!

the parking lot was full of dog poop.

did not eat breakfast

only thing missing was the pool not being open, but that may have been due to us having unseasonably warm weather

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

was excellent and the kitchen staff was friendly and accommodating

called downstairs the next morning and was told there were no more because laundry hadn t been done

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

breakfast was excellent

the wifi was also down for over 12 hours

major complaint was that we did not get room service the entire time that we were there

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

breakfast pool location

the pool was closed due to covid19

we needed towels for the pool and got them from staff really quick

the smallbut well designed kitchen was extremely helpful

you show in your listings that you have room service, but you don t have it and haven t for quite awhile

parking is very bad because of extra events that they give that take up all spaces.

hotel bar closed at 11 o'clock, they missed out on making alot of money after the concert let out, as the

would have loved to have room service but it wasn t available so i had to leave my room to get my meal for

lack of parking

laundry is cheap

they didn t have laundry supplies for the washer and dryer.

the front desk employee didn't have enough coins to change to me for the laundry lol

laundry not working, breakfast area in great need of upgrading

laundry, ice machines, bathtub stopper, etc not working

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

free wifi and free parking

the pool and gym exceeded my expectations

er daughters name was bronx, sorry i can t recall her name) was v helpful and friendly the pool was very nice

laundry machine didn t work but ended up not needing them so it was ok.

salt water spa and pool, terraces, food

pool was def not heated.

normally travel with a pet but couldn't justify the $75 pet fee.

very clean! we loved the pool & the staff. great location

mall, easy parking and nice pool

i really loved the pool and hot tub and the bed was very comfortable. will be coming back again

the pool was a little chilly but the hot tub was our favorite

s location, ease of parking, the lobby was clean and smelled really clean

pool was very nice and warm

i didn't have time for the gym or need the laundry, but i was impressed by those, also

convenient, free parking and have guest laundry

appointment times for the pool

pool hot tub and breakfast plus we had connection rooms and staff was super nice!

great, large king , with kitchenette, free dinner bbq and breakfast

the amenities laundry/pool and the room set up, location, plus price for the week.

the gym and laundry were helpful to have onsite

weird bloody looking thing in bottom of laundry basket

laundry machines worked great and didn't cost extra

i love the free laundry option! this was a very quiet hotel as well.

laundry facilities worked well and area was clean

laundry room and the machines were dusty, it will be very nice if they pay more attention to it

they provide laundry self service

the staff, room, breakfast, pool/spa

nice breakfast with lots of options. nice options in the gym.

have laundry room but no change on property so remove washer and and dryer called customer service no

pool was closed that's the only reason we booked there cause we thought was open

i spend some time at your bar with friends just talking

the pool

why is the pool closed?

clean room and hotel. good breakfast

well equipped with a small indoor pool and workout room

they also had little extras on the breakfast bar that my daughter loved

variety of options for breakfast

clean and tidy. good breakfast.

morning/night front guy wouldn't make coffee wouldn't make breakfast and wouldn't quit watching his phone

were not very clean, the breakfast was very minimal

they are at a perfect location for dinning and shopping the laundry facility was very clean and affordable and

i didn t attempt to see about the gym or the laundry as the hotel was not appealing and the help acted like

suggestion is to update laundry area so coins is not the only option

tv didn t work properly, neither did the wifi

easy, they let us check in at 12, they have wifi and coffee in the lobby

the kids enjoyed the pool

everything was really great but the kitchen was a little dirty when i first arrived.

even the pool, fire pit, and other areas we didn't use looked very nice

kitchen very poorly supplied- no soap for dishes or dishwasher and toaster was broken

overall the room was very clean, but the kitchen accessories.

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

if you use room service it's a 22% gratuity charge and also 2

friendly staff. clean. quiet. comfortable beds. shuttle.

booked this place because it had a shuttle service, which was good because i am not from the area

location .. amenities .. bed comfort .. early check in ..

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

excellent location, amenities, room service and staff was very helpful!

the breakfast buffet on the 14th floor was exceptional

breakfast bar is by far the best i have ever enjoyed during any of my many travels

when i asked to remove the mini bar they said they will charge me i was surprised for what, i called room

laundry only had one washer & dryer and a lot of special people roaming

the laundry service wasn't working because the washer was broken.

was not very clean, inadequate bedding, used toiletries, no coffee maker in room, coin-operated laundry machines

the travel websites say there's a restaurant, bar ,gym,, spa, room service, but i've never encountered any of

- presence of dog hair despite the hotel's pet policy

the laundry machine was not working.

there was a gym, vending and laundry

in room, dirty bedsheets and in the parking lot alot of drug activity and dirty drug needle, i found on the

when i tried to check in i couldn t because i have a kitten and the hotel said pet friendly and they wouldn

as for the breakfast, it was a continental breakfast as advertised so there were no eggs, bacon or sausage but

the door to the laundry chute in the hallway was wide open almost the entire time - i went to close it myself

had to go to a gas station to get quarters for laundry, most hotel laundry can take your card now

great place to stay. very clean, breakfast available, friendly staff.

use the pool till after 10 am

the first night there we were left with no wifi apparently the whole hotel was expierncing the same thing

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle service is very convenient.

the bar was not open on our second night when we returned from an early dinner

clean and conveniently located included wifi and tv streaming was awesome too

had to ask more than once for items needed. staff not at the bar when needed.

t the cleanest, curtains was falling off the window and the closet, carpet was dirty/stains

had a kitchen

only very bothering aspect was the quality of the wifi

slowish wifi and small grab and go breakfasts, but those are the only negatives

cleanliness of kitchen, stove, and appliances

and there were laundry facility and snacks available

the onsite laundry

the laundry room smelled so so bad for some reason and was dirty

laundry facilities were good but the dryers required 2 rounds to dry

great laundry facilities

were told they didn't have any available u til the following day because they hadn't started the laundry yet

had dirty laundry in it, beds were broken, water handles backwards, outlet & lights did not work, staff was

laundry machines inadequate; hallways dirty; rooms in serious need of upgrade

laundry facilities were available

the staff . comfortable beds. nice tv with channels. and laundry on each floor.

we got in late, but the bar and kitchen was still open so we could have dinner

lobby always had coffee and cold water, and a shuttle bus

we loved the room! the big kitchen area with island and spacious room. comfortable beds.

it was very roomy. had an excellent breakfast and wonderful staff!

really like access to a bigger room with a kitchen

convenient with laundry and gym room

room service was amazing and prompt!

our room service dinner was excellent

room service was great when we arrived late at night and the room was set up great for my wife's

parking, the room service menu, and lack of amenities

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the pool, laundry, and gym were open

close to the hospital and laundry facility on site

- no laundry bags, no in room directory (e

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

from the hotel desk clerks to the fabulous guy bar tending and the maids - all very nice

if this place could get more consistent service and either have a restaurant or room service or get an arrangement

cleaner laundry room, around the machines, please!!

no wifi on tv, that's what i don't like

not dep enough they were kids size

wifi good location

parking lot need to be cleaned couldn't find parking for a while.

there was an amazing mexican restaurant one parking lot over

although we didn't get to use the gym, i know i would've loved it too because it actually had dumbbells and

looked brand new all necessary amenities adequate parking good breakfast variety

breakfast was wonderful

beds were super comfy and the breakfast was amazing