and the parking was tight

the breakfast was only adequate.

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

breakfast was fine.

we were at the end of breakfast, so a little sparse.

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

really nice that the pool has 'adults only' times and that guests receive a discount at nearby restaurants

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

very few cable channels with very poor reception, difficult to get wifi

nothing worked in fitness

the breakfast wasnt good at all, poor selection of food.

no bathtub in our room and the pool was not very clean and was small.

barbra asked for a mention for the kitchen

i was accommodated with early and late check out

nice and soft pool was clean, not to chlorine smelling

staff and breakfast were top notch

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

the kitchen/dining area should have a microwave.

the pool was great and the kids loved the pool

swimming pool was not clean

the wifi does not work. the shower water is not warm enough.

also, the parking was excellent and free

not free or particularly good; bar minimal & not friendly

clean and free secured parking!

in this hotel one night when i got charges for this night they included charge that i used the bar in the room

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

wifi was unsecured.

the pool was closed because kiddo vomited in it.

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for

shower was a little small for me. my key only worked on the room not the doors or the gym.

downside was i woke up to the parking lot being torn up by every machinery

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

swimming pool for my kids.

there was a party going on in the parking lot, causing us to lose sleep

laundry staff operating front desk

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry service on site

seeing the laundry behind the front desk

on site laundry

room could have been cleaner. kids toy left in corner, obviously not swept

breakfast -pool was nice-kids really enjoyed it -hot tub -nice facilities -very friendly and accommodating staff

the pool was absolutely packed with kids and was very loud.

) pool/breakfast area crowded with unsupervised kids (where are the parents

the whole stay was nice. including the location, bedding, breakfast, parking and the staff.

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

small pool to many people wish it had hot tub

one can get coffee at 630 and room service which seems much less common since covid

lots of easy free parking with wide spaces

it s nice having a bar area so you can have a drink knowing you re not driving home.

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

waiting on cook to order breakfast food gets s little cold so having a couple microwaves ovens would help to

kids playing on elevator

great washing facilities for laundry, computer access with printer, pool

choices for kids at breakfast

the front desk clerks the room attendant the cooks in the kitchen

great breakfast, great room size, very clean establishment.

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

kitchen, nice room, good bed, nice breakfast.

called downstairs the next morning and was told there were no more because laundry hadn t been done

major complaint was that we did not get room service the entire time that we were there

the parking lot seemed to have some questionable characters late at night.

no complimentary breakfast or coffee

no room service which was part of the reason we stayed there

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the kitchen was perfect and had everything you needed to make a light meal

the kitchen area was great and helpful also i was on the first

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

also the breakfast used to be better that needs to go back

location and ease of parking.

people on the floor above made a lot of noise kids running around jumping off the beds that caused a lot of

friendly staff and very nice lobby with activities for the kids.

i also would like to know in advance when a hotel is pet friendly

the gym was clean and equipment was a good variety

the amenities laundry/pool and the room set up, location, plus price for the week.

i love the free laundry option! this was a very quiet hotel as well.

the gym and laundry were helpful to have onsite

weird bloody looking thing in bottom of laundry basket

laundry machines worked great and didn't cost extra

cleaner laundry room, around the machines, please!!

it s very nice place and comfortable beds i liked the breakfast

good breakfast choices

clean, comfortable beds, nice breakfast options

clean rooms clean and fresh smelling towels comfortable bed fast wifi good ample parking friendly

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

the price of your stay and kids can t eat breakfast for free, 11

pet friendly

free wifi, free parking

free use of laundry facilities

there were only two handicap parking spaces near the front and side entrances

t available there was no hottub or jacuzzi rooms and there was a lot of construction in the parking

breakfast was not included in price. the cafe was pricey.

lots of free parking, the breakfast was really good

the only thing was is that there should be more breakfast items not just plant based.

some rooms was smoking and did not have to go outside

breakfast was a little sparse but adequate

there is also glass everywhere in the parking lot

wifi disconnected

it must have been laundry or maintenance

has an indoor pool and gym

could not use pool.

pool was not open.

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

ice machine worked, laundry room wasn t open, pool was down

drink glasses on the breakfast bar greasy felt unclean

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable

small pool

pool was nice and the kids loved swimming in it before community lessons started

the hotel had a cozy atmosphere and had plenty parking.

for overnight was excellent, staff was realy friendly on reception and bar too

restaurant and bar are convenient!

the parking was a bit difficult and confusing.

was able to do our laundry, that was so helpful

refunded my money when laundry room wasn t stocked w/ soap

the veterans parking and onsite laundry facility

laundry facilities

not much for breakfast!

dining area and staff were fantastic. coffee bar in morning was great.

also, there was no towel bar to hang a hand towel on

the hotel also has a bar and a mini-market in the lobby

among trees, lots of parking well lite area the breakfast was awesome especially the french toast and the staff

the room, pool and staff.

location and it had access to laundry machines.

pool not open

parking lot was full, had to park on side of bldg.

swimming pool closed

the bed was so amazing i slept like a newborn baby. and the pool was nice and heated.

the wifi worked well enough

horrible wifi that barely even works because it's always cutting out

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

requesting refund..no wifi bad smell in the room dirty looking bed clothes

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

laundry were great in all respects

noticed someone (attendant) folding laundry

front automatic doors were not working and the parking lot was not salted after the freezing rain

pool was clean and well maintained

no laundry soap and nowhere close to buy it

odd smell from laundry room

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

there was a spot for guest laundry but there were no machines.

clean friendly atmosphere. room was very spacious also, laundry room on site.

laundry and microwave were good for amenities

couldn't use the laundry facilities

wifi connection was really bad in the rooms and we had to pay extra to move to a non-smoking room

good room service and quietness

pool was not open

asked for non-smoking room

the pool wasn't open

was really dirty no hot water no wifi

fact that there was no pool and i couldn't speak to the housekeepers because they didn't speak

they told us it was the laundry it kept seeping in room thru gaps in the door

com when asking where local laundry mat was

there was no staff on duty that helped with laundry or towel needs or anything else

the wifi did not work in our room and we had to pay extra to have comfortable beds.

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

wound be great to have breakfast included in the cost for our stay

ample parking

their fault, but there was construction underway and the parking was very limited

wish i had known about the gym thought there was just a pool.

non-smoking room smelled like smoke

there were strange cars pulling in and out of the parking lot making transaction which i am sure is the reason

asked for a smoking room but didn't have an ashtray they didn't get me one til my last few hours there

fridge not plugged in before i arrived, multiple complete hand prints on both head boards, and no wifi signal

they don't give out the wifi password even though it is apparently free & provided

the shuttle service is very convenient.

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

- gym needed remodeling (water leak)

the shuttle and the friendliness of the staff.

and then i took a shower and there was a half used bar of soap with hair on it

loved the shuttle and the warm cookies and comfy

wifi was not free as indicated on the website, you had to become a hilton premier member to get the

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

the gym is missing a pull-

bar and grill staff are very friendly, and we overall enjoyed the room and stay

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

start with, they accommodated an early check in, which was great

excellent breakfast. superb location . sensational staff

great customer service and the wifi was fast enough to stream hockey

the pool and spa were closed

pool was way over chlorinated- my youngest son has rash all over his skin and it bleached out my kids' shorts

we came here for spring break for the kids to be able to swim

room and the hotel in general was very clean, pool and hot tub was quite enjoyable, breakfast selection and

excellent breakfast.

very nice room. the staff was friendly especially the lady serving breakfast.

the staff was wonderful. loved the breakfast.

pool was great, room nice, good amenities except for the awful, rock-like mattress

we paid $20 extra for pet which was very fair and worked with our budget

only small thing i didn t like was the pool tile needs fixed, other than that we have nothing to complain

breakfast lot of selections

the fitness center and pool were closed

fitness center was very small and only had about 4 machines total

a great variety of food was offered at breakfast and the staff were very accommodating

both restaurants plus room service were top notch

access to cleveland clinic and ease of obtaining shuttle service as needed

the breakfast buffet on the 14th floor was exceptional

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

the bar and restaurant staff were not stellar

is accommodating to us in every way including having a, wheelchair available so we could get the shuttle across

no pool or hot tub

very clean, very accommodating, great location with shuttle to the clinic .

clean , location , shuttle , breakfast , staff

they were very accommodating about late check out and anything we needed

a change machine in the laundry room might be nice.

wifi, but it really wasn t the fault of the hotel - there had been a power outage during a storm

fitness room was minimal, a few machines and handful of

and great breakfast every morning

wish all the chain motels could come up with a better breakfast

convenient with laundry and gym room

the ccf has a shuttle that will take you back and forth to the clinic, runs about every 15 mins

when asked, we received hal-hour later a thin blanked which didn t keep kids warm enough so that they didn

location convenience. roomy suite. wi fi, kitchen.

thankfully we were able to get a shuttle to the food court at cleveland clinic

laundry room

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the pool, laundry, and gym were open

nice to have laundry facilities and exercise gym

was able to do laundry at the facility

then to top it all off my room was attached to a laundry area and the dryer ran until after 11 on a week night

sorry i don't do breakfast

we enjoyed the stay. the room, bed and morning breakfast was great.

i didn t eat breakfast

working ice machine on my floor, the trash can in the laundry room was overflowing so i had to ask a front desk

good breakfast, clean room, friendly staff.

the pool was cold, but the kids still swim. the pool closed early.

pool was closed. kids were very disappointed

had a wonderful stay in a clean hotel with a great breakfast!

there was also a laundry on site

very clean, guest laundry room was convenient, great location, quiet.

laundry room had new washer and dryers and was kept clean

laundry area was clean, my room was very clean and smelled good, air conditioning was amazing

feel more bleach or stain lifter needs in laundry

free laundry, free coffee, very

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

rooms were comfy and clean, even had laundry on

there was even a guest accessible laundry room on our floor which was nice

i liked how i could do laundry at any time

charge for laundry

the pool was disgusting! and the wifi wasn t good. my netflix was interrupted the whole stay

the fitness and pool rooms were closed which was disappointing

fitness room very dirty

restaurant and bar closed; alarm clock went off in unoccupied room next door for 21 minutes at 6:00am; no

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

it was supposed to be a non smoking room but it smelled so badly of cigarette smoke

we requested a non smoking room and when we got to our room the sheets had cigarette burns in them

although the first room i was assigned was non-smoking, there was some other very strong and unpleasant odor

booked my room weeks in advance and booked a room with 2 double beds and a smoking room but when i got there

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

parking lot around the side and back could use some work

convenient to family. decent gym

there is a small bar which you can also get some food - and what we had was delicious

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

terrible / unusable wifi

the room was clean and the kitchenette was well stocked with any dishes or cook wear i could need

scary dudes in parking lot

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

we're here to get away from our kids but were woken up by kids in the next room carrying on at 730 am

nice complimentary breakfast in the morning

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

pool and gym were unsanitary

breakfast was awesome

bar staff was great

restaurant and bar in house

#3 although we had to pay a premium for our dog, which should be used to deodorize from previous pets, there

the restaurant and bar is a big hit

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

location room service

room service was incredibly over priced.

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

the amenities such as the roof top bar and downstairs restaurant were out of this world

room service was not available, the television in the room wasn't working right and the door to our

there was a pet stain on the floor and the bathroom was not so clean

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

the breakfast was great we had the chicken and waffles can t watch t to go back

room service food had a good menu but the actual quality of the food was only okay.

gym is outdated. breakfast is terrible, restaurant is mediocre.

excellent breakfast

the room was right above a loud bar that was open until 2 am

the kitchen is nice

great location, big rooms. full kitchen

i had reserved a room with a fireplace and for the second year in a year, i did not get one

rooms are small, but what they lack in space they make up for with class and character

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

didn t enjoy the room service option

the staff is great and also love the bar and food

loved the extra touches with the purity coffee in the room the gym was also nice

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

also my kids were disappointed by the lack of a

that it is pet friendly and clearly an updated building

the breakfast buffet each morning was delicious and well stocked with a wide variety of food choices

that we didn t like although it would be nice if they had a laundry facility in the premise

even though, we had to walk to find spot for our pets to complete their business, the hotel was awesome to

wifi, slow

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a

there s also a wonderful spa and a couple great restaurants in there as well

housekeeping left dirty laundry throughout the hallway til 8ish

no breakfast or pool

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

kids slept like rocks on the beds all night

a discount or free breakfast would be a great addition to the stay

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there were no laundry bags for dirty laundry

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

originally added extra items to my room service tab

in room breakfast was excellent

the bed was great nice tv room service was great

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

beverages at the hotel bar way too expensive, $6.25 for a bottle of miller light is outrageous!

i asked about getting some food off the menu only to be told that the kitchen had closed

requested a early check in, a month before my stay

just have to say that it it specifies that i only have breakfast for two adults and not for my kids if we where

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

did not like the behavior of the room service employee, and there are not many facilities services, as well as

the fitness area/gym was great.

the room service menu could be a little more robust.

location great bar restaurant great

they are very pet friendly

there were a lot of workers there, they were drinking and smoking outside our door

and gas station in the same parking lot as wendys

wifi kept going in and out very slow ...

the parking lot outside was cleaner than the floor of the room since it gets rained on periodically

another patron was very rude over laundry facilities and called me many names and nothing was done about it

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

i did however wipe down the surfaces and the spa tub due to my personal preference

fast wifi, great breakfast, friendly staff, clean room, nice swimming pool and hot tub.

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

the hotel was very accommodating for several issues we had (broken glass, sick kids, etc) which was very

the food was not good. more of a selection needed at the restaurant and room service

facilities (pool, gym) were

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

bar area would be great for a breakfast buffet in the morning

clean rooms. guest laundry operational.

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

there was a laundry room for guests to use on our floor

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices

wifi, even when i paid for upgrade, was not good

didn't realize there was no laundry facility

room 204 was directly above the laundry

didn t have laundry facilities. had to keep reprogramming our room keys.

gym was too small

breakfast was great--plenty of choices

playing around with my kids and friends i will come back for more stays i didn t make the breakfast but

rooms very clean, and the pool area has a game room and an awesome indoor playground for smaller kids

free wifi

the pool area was amazing, it had the pool of course ,hot tub, putt putt golf, kids playground, ping pong tables

the kids love the pool and the mini golf the slides