great washing facilities for laundry, computer access with printer, pool

pool

fitness center is very small

pool was closed

breakfast was good, rooms were comfortable with easy access to parking, good value.

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

the people staying that weekend left the place in mess, to many kids.

we wish the pool was a little larger.

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

the bed was comfortable. the laundry machines were great!

great location, ample parking, most comfortable beds ever! good size room! also nice pool!

called downstairs the next morning and was told there were no more because laundry hadn t been done

the room service the room itself was amazing

free parking and internet

hallways had a very unpleasant odor all throughout the floor, and the facility is pet-friendly, so please be

the parking lot seemed to have some questionable characters late at night.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

bar closed

there was a party going on in the parking lot, causing us to lose sleep

friendly staff and great common spaces for family to hang out late night after kids were

there were no dishes is the kitchen or silverware.

sunday morning hotel kitchen staff was not able to keep up with customer demand

the kids were getting restless as anyone else would if you had to wait as long as we did

room could have been cleaner. kids toy left in corner, obviously not swept

so much so, the gym smelled like it, and it gave me a headache

aloft was clean and comfortable. great location for us to visit family and get to the gym.

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

lots of kids

room, location, visuals, smell, parking with access to room, and the front desk employees were very friendly

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

seeing the laundry behind the front desk

on site laundry

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry staff operating front desk

laundry service on site

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the pool is unmonitored by staff.

the kitchen was perfect and had everything you needed to make a light meal

the pool area was too strong the chlorine was strong

the smallbut well designed kitchen was extremely helpful

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

i always enjoy the esthetics of this hotel. the parking is excellent.

the bar and the location

bar attendee was awesome, felt as if i was in the

in this hotel one night when i got charges for this night they included charge that i used the bar in the room

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

there was no hot tub, pool was chilly

and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for

had to leave before breakfast, but the bar service saturday was great

have had a larger pool area and it could have been slightly cleaner

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

would like to see more variety on the breakfast and kickback menus

the younger kids took over the hot tub

we made so many friends at the pool and during breakfast, in the lobby and the parking lot

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

the staff were awesome, room was great and breakfast and the pool were good as well

kids screaming and swearing literally at all hours of the night with nothing done about it.

breakfast was ok but could add bagels and cream cheese

laundry machines worked great and didn't cost extra

i love the free laundry option! this was a very quiet hotel as well.

weird bloody looking thing in bottom of laundry basket

the gym and laundry were helpful to have onsite

the amenities laundry/pool and the room set up, location, plus price for the week.

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

friendly family welcoming kids friendly

the kitchen/dining area should have a microwave.

they serve breakfast for people that doesn t eat pork

- noisy from the ventilation system - missed guest laundry

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

breakfast was good. location very good.

the breakfast was perfect, fresh and tasty

breakfast was very good

clean, & good breakfast

breakfast was excellent

the pool was perfect for kids

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

the breakfast could have been better.

very few cable channels with very poor reception, difficult to get wifi

door separating the sleeping area from living room and kitchen area.

cleaner laundry room, around the machines, please!!

was also dissatisfied with the nonexistent wifi signal

no wifi on tv, that's what i don't like

free parking yay

the breakfast had minimal options, but the gym was nice.

parking could be better.

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached

the breakfast was only adequate.

nice continental breakfast in a quiet room

music from the bar downstairs until 2:00 am

free use of laundry facilities

there were only two handicap parking spaces near the front and side entrances

t available there was no hottub or jacuzzi rooms and there was a lot of construction in the parking

breakfast was not included in price. the cafe was pricey.

lots of free parking, the breakfast was really good

ice machine worked, laundry room wasn t open, pool was down

drink glasses on the breakfast bar greasy felt unclean

the entire hotel seemed to be clean and orderly, as was the swimming pool and hot tub area.

to much noise. restaurant and bar were closed. no complimentary breakfast.

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even

check in was easy and nice, room was spacious and clean, slept great but pool was closed

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

loh and behold i did not like the unlit parking lot because

bar hardly had anything there, waffle maker out of order only options was toast, cereal & yogurt

breakfast was a little sparse but adequate

it must have been laundry or maintenance

the pool wasn't open

staff was nice and breakfast was perfect

no pool

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

the shuttle and valet parking are terrific bonuses

and then i took a shower and there was a half used bar of soap with hair on it

the bar was not open on our second night when we returned from an early dinner

clean and conveniently located included wifi and tv streaming was awesome too

had to ask more than once for items needed. staff not at the bar when needed.

we also did room service for

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

the bar and grill has good food and a nice atmosphere

we had appointments with the cleveland clinic and was pleased that we had a shuttle

to order room service for breakfast 2 days and there were problems both days

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

buffet breakfast

the mini bar look so interesting and romantic, even though i didn't use it

breakfast could have been having slightly more variation

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

good i had room service

breakfast bar is by far the best i have ever enjoyed during any of my many travels

nice first floor with bar and tables

the pool was a little on the colder side, but nonetheless it was very clean!

this included reception, house cleaning, maintenance, shuttle drivers

random person off the street got into my room and stole my kids air pods, and apple chargers

that is had a bar and a pool

convenient with laundry and gym room

nothing stocked in kitchen

location convenience. roomy suite. wi fi, kitchen.

the restaurant and bar were not very impressive and the wait staff was not attentive.

it's difficult to get room service to answer their phone.

laundry room

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

nice to have laundry facilities and exercise gym

near cleveland hospital. laundry services

i noticed there was on in the laundry

- neighborhood was a little scary - they don t sell laundry detergent

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

exercise room, laundry room, & outdoor fire pit.

very clean, and very clean laundry,

rooms were comfy and clean, even had laundry on

no room service or breakfast was provided

room service took there time bringing extra towels

pretty petty

wifi connection

breakfast was not cooked to order nor was there room service available

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

good room service and quietness

the pool area was nice had plenty of room for kids to enjoy themselves and adults toi

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

liked everything about the property from the room to the daily breakfast

eyes burning and some kids in out group broke out in rashes

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

i loved the kitchen option, bathroom & amenities were nice

nice kitchen area with pots, plates and utensils

lobby entrance is in a bizarre location and a bit far from the bulk of available parking, but don't let that be

very clean and tidy rooms. rooms have all needed amenities. plenty of parking.

website states kids eat free, but we had to pay for my 4 year old and ourselves

kids running up and down the hallway all night

only complaint we had was the bar wasn t open during our stay and neither was the coffee bar the next morning

loved the pool for the kids and staff was awesome. the club was the best!

i like that we can open the window for fresh air. also like the laundry facilities.

u guys didn t have room service

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was

the hot tub was nice and the pool area very nice

they can improve the gym, but more equipment

access to workout room laundry room

staff are petty theives who steal change and laundry quarters

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

guest laundry was easily accessible

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

we had to go to the linen/ laundry room to get extra towels

the pool was not in the sun.

the staff is friendly & helpful. the breakfast is exceptional!

the staff members are friendly, the room is comfortable and quiet and the wifi works well

out door pool

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

liked having access to a kitchen and the convenience of being able to cook my own meal

very clean helpful very great customer service fresh breakfast everything was very nice

full kitchen, accessible shower, location and first floor room, breakfast buffet

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

no pool, only ok breakfast, limited pet area

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

the room i received was not well vacuumed and old laundry baskets were

laundry on site

the pool is currently closed but the gym is open 24 hours

the men hired to do salt we re arguing outside in the parking lot at 3:30 in the morning

pool was great

free parking; lots of it

close to the highway and quiet area. good lighting in parking lot.

the water pressure was low, the bathroom was nasty, the toilet was loose, the tv didn't work, no wifi, it was

was smoke free however it smelled like smoking rooms weren t far away

the fact that they have smoking rooms

non-smoking room smelled like smoke

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

only thing i didn t like was the gym equipment was actually down and there wasn t a usb port for iphones

plus we was able to get early check in and late check out so that’s a major plus

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

i could have used more bags in the room for our dirty laundry

amenities, had to join hilton honors to get wifi

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

gym was nice

had pet area that the dogs were curious about but didn't make full use of

a lot of nice venues in hotel. gym was great. great location.

fireplace didn't work. some tables needed dusted off.

room service was incredibly over priced.

the hotel is not serving room service i assume to covid

we love the pet friendly rooms and feel very comfortable when we stay there

the breakfast was great we had the chicken and waffles can t watch t to go back

one slight issue- the pet relief area that staff directed us to is posted to keep pets off

only complaint would be room service came in togo containers

gym is outdated. breakfast is terrible, restaurant is mediocre.

convenient location. beautiful room and property. lots of parking.

and gym were closed

the gym in my room was a big wow factor, ud83dudc4d

no bar or lounge for a cocktail on site.

gym facility lacked weights.

excellent breakfast

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

lack of room service and property needs upgrades

location, cleanliness and fireplace

the gym

com when asking where local laundry mat was

there was no staff on duty that helped with laundry or towel needs or anything else

they told us it was the laundry it kept seeping in room thru gaps in the door

swimming pool closed and i only had two pillows on my bed.

didn't have the breakfast there because there is a bob evans right there, just walk across the parking lot

the staff is great and also love the bar and food

great valet service and bar and food was amazing as well

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

rooms are small, but what they lack in space they make up for with class and character

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

was able to do our laundry, that was so helpful

the veterans parking and onsite laundry facility

refunded my money when laundry room wasn t stocked w/ soap

laundry facilities

they have smoking rooms and the place has the smoke smell everywhere

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

staff, location, breakfast, gym and cleanliness of hotel was great.

it was nice and quiet and the kids were very comfortable and everything was walking distance

staff was trying to keep up but limited kitchen

unfortunately they are shutting down the pool

pool was not open. we wanted to use it. very hot day. tub had no plug to take a bath.

the pool wasn't open

pool was not available even though it was advertised. lack of furniture in the room.

nice and helpful staff. i recommend the 3rd floor as its non-smoking they said

that we didn t like although it would be nice if they had a laundry facility in the premise

beds were too soft. no microwave in the room. basic wifi to check email was bad

a* gym

even though, we had to walk to find spot for our pets to complete their business, the hotel was awesome to

didn't have time for breakfast

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

starbucks, swimmimg pool, fitness equipment, and the light and space of the room.

ample parking

the gym could be better equipped

the only thing i want to improve, is the gym but the rest of it is very nice.

housekeeping left dirty laundry throughout the hallway til 8ish

service express room service timely and good food

no free breakfast but there is a restaurant

great gym

kids slept like rocks on the beds all night

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

there is a pool, hot tub, guest laundry and workout room on the bottom floor

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

then after our second day nobody cleaned our room or took dirty laundry

there were no laundry bags for dirty laundry

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

the bed was great nice tv room service was great

nice corner view breakfast was excellent

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

great bar and restaurant

beverages at the hotel bar way too expensive, $6.25 for a bottle of miller light is outrageous!

upgraded our room so we each had our own bed; which is a godsend when you have 2 bickering kids who have been

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

i made the reservation the women told me that the spa was same day reservations

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

room service and valet parking

room service was an extra $5 to bring food to the room

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

i didn't use the gym or pool facilities but those looked inviting too

wifi connection occasionally spotty, but otherwise a very pleasant stay.

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and

location and it had access to laundry machines.

swimming pool closed

no towels for the pool

pool not open

coffee was great 24/7, breakfast was good as

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

the wifi worked well enough

the staff tried extra hard to please. wifi was ok. price was super.

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

requesting refund..no wifi bad smell in the room dirty looking bed clothes

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

odd smell from laundry room

there was a spot for guest laundry but there were no machines.

laundry is needed

no laundry soap and nowhere close to buy it

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

the free wifi was difficult to get on

laundry were great in all respects

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

noticed someone (attendant) folding laundry

pool was clean and well maintained

pool and fitness center closedud83dude16

pool was nice and the kids loved swimming in it before community lessons started

parking in side lot. fast talking front desk clerk was hard for me to understand.

the parking was a bit difficult and confusing.

to unwind when we got back to the hotel, we went done to have a drink and unfortunately the bar closed early,

there was a bar which we did not get a chance to experience they were only open tues 4pm to 9pm thru sat and

charge for laundry

on-site parking

would be nice if bar open later.

there is no pool

thing they didn't make it clear that we had to call to have our room serviced

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

no breakfast

and also under the wrong name made me come to the front desk to put all the information in again wifi was not

good wish it had a better breakfast

instead they have in the room stove, refrigerator, cabinets, i can say like a mini kitchen and we can cook

although we didn't get to use the gym, i know i would've loved it too because it actually had dumbbells and

hotel has onsite parking

another group of teens unattended in parking lot - found them sitting on the hood of a very nice car taking

is a great restaurant just across the parking lot that at check in the front desk told us about

my dad threw away my uneaten breakfast

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

guest laundry washing machine was broken

parking lot at night tended to be full.

gym closed

repaving the parking area which made loading and unloading luggage more difficult.

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

one of the room were full of the smoking smell and the control buttons of the ac unit were broken

non-smoking room had a bad nicotine smell

uncomfortable smell of smoking or something like that, talked on front-desk but nothing happened

booked my room weeks in advance and booked a room with 2 double beds and a smoking room but when i got there

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

i did notice it also had laundry facilities which many would

another patron was very rude over laundry facilities and called me many names and nothing was done about it

sauna wasn't working, but the pool and hot tub were a nice place to relax and unwind after a busy day hiking

breakfast was great

dirty stairs,walkways and definitely parking lot. no wifi code , vending machines closed.

there was yelling and smoking people in front of the rooming-in the parking lot all night

dirty stairs,walkways and definitely parking lot. no wifi code , vending machines closed.

pet friendly

plenty of free parking