i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

the staff were incredibly helpful and friendly. the pool was great for the kids.

luckily the breakfast buffet opened by six a m with nice fresh coffee

good breakfast with lots of choices and friendly staff

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

parking lot is kind of difficult and finding the main entrance isn t easy

parking and overall access to building entrance

nice kitchen area with pots, plates and utensils

it was down the street from top golf and other activities

entire hotel, staff, rooms, area, dining in for breakfast was top notch and just excellent

pool is amazing and huge

they have an indoor pool.

very clean and tidy rooms. rooms have all needed amenities. plenty of parking.

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

over priced and pool outside not indoors. it was pouring so we couldn't enjoy anything outside.

breakfast was delicious, it was a hot breakfast and the staff was very nice

wifi didn't work

we had to go to the linen/ laundry room to get extra towels

some machine made a lot of noise in the pool area in the middle of the knight

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

there is also a small kitchen area with a sink and nice size countertop along with fridge and microwave

among several guests who had to heat them in the microwave after they had just come out of the kitchen

staff are petty theives who steal change and laundry quarters

access to workout room laundry room

guest laundry was easily accessible

, laundry services, & wake-up calls

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

in room service

and my wifi never got connected

very friendly and breakfast was fantastic pool and gym was an added bonus

the restaurant and bar were excellent

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

i like that we can open the window for fresh air. also like the laundry facilities.

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by

the pool was nice

we booked the room to have alone time away from the kids at home

smelled fresh , very clean and quiet despite all the kids because of pool

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

the room i received was not well vacuumed and old laundry baskets were

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

laundry on site

the kitchen had all the basics to make a simple meal or prep some lunch

breakfast, wifi, and parking included

the bike in the gym made my feet hurt

pet friendly

everything from check-in to room to pool

my kids had a great time

the staff was very friendly and helpful, the room was quite nice and the complimentary breakfast and afternoon

my boys love the pool here as this is our second time staying

breakfast was so nice and the cook was very accommodating- ashley at the front desk was the

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

the full-service kitchen

breakfast is not what you would expect at a hotel with this rating, but i have used extended stay

kitchen in room

told me on the phone that they had early checkout

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

guest laundry washing machine was broken

and had to get to the airport early so we didn't use most of the amenities, but we did use the pool and that

there were so many rough and roudy kids in the pool that we had to get out of the pool, along with our 6 year

kids loved the pool area

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

we were also not informed ahead of time that room service does not clean unless you stay for 7+ business days

i didn't double check but i believe they charge you for gym use which is extremely strange if it's true

breakfast only open until 9am

items mentioned above guest wifi did not work

woman working at the continental breakfast was so kind and treated all guests like she knew them

hotel bar area was relaxing

the bed was great nice tv room service was great

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

in room breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

the king suite was way better then expected , room service was worth every dime .

room service was incredibly over priced.

room service that never came

a lot of nice venues in hotel. gym was great. great location.

nice big clean room with a large tub. fireplace was a nice touch and linens were all clean.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

staff was very nice. room was very clean. breakfast was good.

staff nice , great area for kids while traveling.

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

excellent hotel and pet friendly. comfortable room and bed. friendly and helpful staff.

gym was spacious and clean

i love that it is pet friendly and so hip

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

location room service

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

rooms were nice, gym was great and clean presentation.

4 of my tv channels had zero signal and the gym tv did not work.

it's really just a kids pool

beverages at the hotel bar way too expensive, $6.25 for a bottle of miller light is outrageous!

the breakfast buffet on the 14th floor was exceptional

room service was quick and delicious

excellent location, amenities, room service and staff was very helpful!

ditto the breakfast in another restaurant

the cafe breakfast was great and so was the bar and speakeasy

great valet service and bar and food was amazing as well

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

rooms are small, but what they lack in space they make up for with class and character

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

loved the extra touches with the purity coffee in the room the gym was also nice

i liked how i could do laundry at any time

rooms were comfy and clean, even had laundry on

exercise room, laundry room, & outdoor fire pit.

free laundry, free coffee, very

the laundry room smelled like urine

bathroom counter space too restricted and mirror too high. wasn't able to access wifi.

good gym. good restaurant dinner service. very efficient valet support for parking.

breakfast was great. the shuttle was a life saver.

smoking in front

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

laundry room

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the pool, laundry, and gym were open

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

close to the hospital and laundry facility on site

convenient with laundry and gym room

my kids are very picky and i paid 1650 for them to have fruit and bread

the bar was a bit pricey

of my kids has food allergies and although there were other options to order from on the menu, it was a

the staff was super helpful and had lots of information on the shuttle for my appointments.

that we didn t like although it would be nice if they had a laundry facility in the premise

staff was great. we requested early check in and they were able to accommodate.

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade

rooms are fine -beds comfortable -full service bar and restaurant

gym floors needed some sweeping but minor issue

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

the gym

no bacon in the breakfast bar

also my kids were disappointed by the lack of a

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

did not like the behavior of the room service employee, and there are not many facilities services, as well as

we liked the burger & bar offer. it was worth it & everything was great

room service was an extra $5 to bring food to the room

there were no laundry bags for dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

housekeeping left dirty laundry throughout the hallway til 8ish

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down

plenty of towels on daily room service but no wash clothes.

called for room service never received items, wasn t charged

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

no room service!

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

i didn't use the gym or pool facilities but those looked inviting too

room service was excellent

water was brown because of some work being done. only has valet parking. no free wifi

it was also walking distance to the flatts and the jacobs pavillion where i took my kids to a concert

shuttle service was wonderful

staff was screaming at kids using the f-word right at the entrance

we got in late, but the bar and kitchen was still open so we could have dinner

we weren t able to visit the bar as we arrived late but it looked to be well stocked and inviting

staff was screaming at kids using the f-word right at the entrance

nice bed. loved the whirlpool. very nice breakfast.

breakfast needs improvement.

there is also glass everywhere in the parking lot

there were only a total of three cars in this motel's parking lot

breakfasts, friendly staff, comfortable beds, comforter on the beds (manager ended up giving me one

it must have been laundry or maintenance

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

could not use pool.

free breakfast and it's a really nice hotel

i am a hilton honors member, but if you are not, you have a pay for the wifi

the shuttle service is very convenient.

it had great facilities, including 24/7 gym, breakfast...

that the pool wasnt open so not much for my kids to do.

the bar was not open on our second night when we returned from an early dinner

coffee in the room, gym and pool available, free shuttle service breakfast available

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

the bar options.

they said they were still doing laundry and that we would need to wait

the rooms were a great value and we utilized the laundry facility as well

there was no laundry facility, had to go to another hotel

working pool, luke warm hot tub, no working laundry

the staff, the warm pool, the food. over all everything!!!

pool and laundry room,

pool was under renovation during our stay

excellent hot breakfast

-free parking - the pool (to relax, it s not an olympic pool) -close to

no pool, wifi

after an hour he went to laundry area & they gave us towels

close to the cle airport and shuttle is 24/7

front desk didn't tell us that there was a fee for parking

breakfast, was ok

kitchen has a dishwasher but no dishes

room smelled like dirty musty laundry, there were no towels

property was clean, quiet and had a guest laundry which i used

the hotel also had a laundry room and fitness room that i did not use

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by

do not take the room close to laundry, you will hear loud sound during night.

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

another patron was very rude over laundry facilities and called me many names and nothing was done about it

swimming pool, hit tub too small

pool & sauna were peerfect

the parking lot and in front of the room on the sidewalk looked as if they opened a trash bag and

pet friendly

there was yelling and smoking people in front of the rooming-in the parking lot all night

there was yelling and smoking people in front of the rooming-in the parking lot all night

the room was big and clean, i hate carpets so the floor was another plus

kids knocking on doors and running

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

we were awoken very early by kids talking and running down the hall

lots of parking and perfect for anyone wanting to stay on the east side

aloft was clean and comfortable. great location for us to visit family and get to the gym.

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

lots of parking

a short drive takes you to starbucks and there's food options a short walk across a parking lot

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

noise and disruption in the hallways from the kids that were there from the hockey team

weekly rates made multiole relocations easier, tgere is a gym, laundry, free breakfast and delicious coffee

daily that the laundry room would be available to use, but alas, t'was not to be

was no laundry soap in the dispenser to do laundry had to go out buy your own not cool

cool refrigerator, stove, microwave, dishwasher, and laundry on site

breakfast could be chosen different, n take out laundry room garbage on time

we stayed for four days, one thing we didn't like was the laundry system

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

only issue would be laundry area and you have to pay to clean clothes

room had an odor of previous guests cooking and dirty laundry

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

he was able to find one bar in the laundry room

not in the laundry, not in the room, not in the bedding

need coin laundry inside.

room was clean, the location is great, and they actually provided a decent hot breakfast in the morning

the parking lot wasn't the best.

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

paid the price because i thought i d have access to the pool and gym but that was a lie

i love the breakfast in the morning and the drinks in the evening.

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had everything i need including laundry

had to wait for them from laundry i was told

front desk employees are nice and the queen rooms are very spacious also, the free wifi of course who

handy off the freeway, pet friendly

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

clean, comfortable, friendly staff, well located for our purposes, free parking and pet friendly

wifi was unsecured.

loved the hot tub and pool

great laundry facilities and easy on and off the highway

great having the laundry room but many of the machines were broken

terrible laundry staff

nice clean great parking

i loved that it was like a tiny apartment! it had a full kitchen!

great washing facilities for laundry, computer access with printer, pool

delicious breakfast. friendly staff. clean and comfortable room.

pool wasn

choices for kids at breakfast

friendly staffs and good pet policy. staffs helped solve all our issues.

the bed was comfortable. the laundry machines were great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

there's plenty of parking

called downstairs the next morning and was told there were no more because laundry hadn t been done

the halls were quiet at night and breakfast was delicious

smelt like trash going through the halls and kids running everywhere glad i didn t stay

modern decor, nice lobby area, nice staff, close to restaurants. convenient parking.

more than anything, i loved and appreciated that it was pet friendly

breakfast and night staff were excellent

good parking from lot to room; can see from room window if u get the spot

no wifi

also, i requested gluten-free option and lactose-free options which is why i added breakfast to the booking,

no wifi, no pool, no breakfast, smelled awful.

of the pool and the privacy of the use during pandemic

is no handicap parking

the kitchen that they where t cooked all the way and to use the microwave so that people can eat

shuttle was available, receptionist was helpful, even at that hour

website says nothing about a 75 pet fee. website just says pet friendly

there was a laundry room for guests to use on our floor

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

clean rooms. guest laundry operational.

were random dirty clothes lying around (a dirty sock in the hallway, wet shirts and pants lying poolside),

pool was a little too cold! but still got in!!!

to many kids

very pet friendly

there were no dishes is the kitchen or silverware.

very pleasant staff, including the kitchen staff.

convenient location; ease of parking.

on site laundry

laundry service on site

seeing the laundry behind the front desk

laundry staff operating front desk

laundry out of order, no hot water, tub slow draining, and a short in the electrical

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no laundry bag in closet

no place to do laundry

everything me and the kids enjoy it ❤️

the shuttle was super convenient

self laundry facility was in the hotel

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

pool was inside only, but that is not a deal breaker.

no pool

parking is free and generally easy to access from the highway

clean and free secured parking!

bar attendee was awesome, felt as if i was in the

i always enjoy the esthetics of this hotel. the parking is excellent.

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

shower was a little small for me. my key only worked on the room not the doors or the gym.

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

there was a party going on in the parking lot, causing us to lose sleep

overall the hotel was great for the value. kids had a blast.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

we needed towels for the pool and got them from staff really quick

love how clean it was considering pets are welcome

courteous and most helpful staff. excellent amenities in the room including a kitchen.

pool was small

the pool area was amazing, it had the pool of course ,hot tub, putt putt golf, kids playground, ping pong tables

parking.

the pool area was amazing, it had the pool of course ,hot tub, putt putt golf, kids playground, ping pong tables

breakfast is good

advertisement said pet friendly but the charge for our pup was double the normal fee elsewhere

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

room was clean and comfortable. pool was nice.

there were lots of kids there for a tournament

pool was crowded with kids during our entire stay. day & night.

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

desk i asked before i booked the room if the pool was open she said yes so i pay for my room get kids ready to

clean, & good breakfast

loved the shower and kitchen

breakfast didn

barbra asked for a mention for the kitchen

loved that it had a kitchenette.

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

also, the breakfast was fabulous

pool was closed and not stated online that s sucked

i like the pool i like that it was breakfast.

breakfast was great. cinnamon muffins the best.

was a comfortable bed, the room was set up well, the breakfast was delicious

i also liked the gym

it was clean beautiful and plenty for the kids to do in the area.

the breakfast was okay. there were not all of the traditional selections usually offered.

no laundry soap and nowhere close to buy it

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

laundry is needed

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

odd smell from laundry room

the staff tried extra hard to please. wifi was ok. price was super.

requesting refund..no wifi bad smell in the room dirty looking bed clothes

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

horrible wifi that barely even works because it's always cutting out

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

laundry were great in all respects

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

noticed someone (attendant) folding laundry

breakfast employees very friendly

adequate parking and easy access into building and elevator with