a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

pool very small but nice

a small but fully equipped kitchen (apt

next to the parking lot, no dish soap or scrubbers available to clean the pots and pans

i was accommodated with early and late check out

breakfast didn

bedding, adjustable heat/ac, very good fitness room, typical breakfast, complete kitchenette

breakfast was very good

the suite was also very spacious and the kitchenette was very well designed and clean

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

breakfast was good. location very good.

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

clean. good breakfast.

breakfast and courteous staff

the pool was great and the kids loved the pool

pool

rooms, but smoking is allowed in the hotel rooms on the second floor

the parking lot lights were not working.

bar hardly had anything there, waffle maker out of order only options was toast, cereal & yogurt

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

it must have been laundry or maintenance

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

there was no hot tub in the pool area. pool was smaller than expected.

breakfast was cold, did not taste good.

could not use pool.

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

the pool and hot tub was a lot of fun and an extra bonus i would say

would like to see more variety on the breakfast and kickback menus

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

had to leave before breakfast, but the bar service saturday was great

and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

a short drive takes you to starbucks and there's food options a short walk across a parking lot

bar attendee was awesome, felt as if i was in the

i always enjoy the esthetics of this hotel. the parking is excellent.

loved the bar and lounge area can t wait to try it again when the weather gets warm and we can enjoy the

the free parking

free parking

inconvenient parking

on site parking in a small town was a bonus too

coffee was good, but the rest of the breakfast leaved a little to be desired

parking could be better.

i wish it was a hot breakfast.

laundry staff operating front desk

laundry service on site

laundry out of order, no hot water, tub slow draining, and a short in the electrical

seeing the laundry behind the front desk

on site laundry

of the guest drank and ate in the parking lot leaving trash and food everywhere

room could have been cleaner. kids toy left in corner, obviously not swept

big bummer for the kids, that was the reason we chose this location

so much so, the gym smelled like it, and it gave me a headache

we loved the hot tub and being able to enjoy a pool during these cold months

i also would like to know in advance when a hotel is pet friendly

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

the location was good. nice courtyard. plenty for kids to do.

people on the floor above made a lot of noise kids running around jumping off the beds that caused a lot of

clean, very comfortable rooms, great style, wonderful showers, & pet friendly.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

they were rude, my sons couldn t work out at the gym

shower was a little small for me. my key only worked on the room not the doors or the gym.

there was a party going on in the parking lot, causing us to lose sleep

overall the hotel was great for the value. kids had a blast.

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

breakfast was good and had no complaint about the room or bed.

enjoyed everything but pool was a bit cold for kids/wife.

great washing facilities for laundry, computer access with printer, pool

i loved the fireplace

only thing missing was the pool not being open, but that may have been due to us having unseasonably warm weather

from no parking

did not eat breakfast

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

the breakfast

called downstairs the next morning and was told there were no more because laundry hadn t been done

the hotel was very welcoming of our service dog in training (it welcomes pets too)

the staff was great, the room and bathroom were clean. great parking.

husband and i stayed here for a night away from the kids

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

no bar or lounge for a cocktail on site.

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

i could have got offer a discount on a soft night so my kids could enjoy the pool since that's all we came to

gym facility lacked weights.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

we needed towels for the pool and got them from staff really quick

breakfast pool location

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast

the pool is unmonitored by staff.

the veterans parking and onsite laundry facility

refunded my money when laundry room wasn t stocked w/ soap

was able to do our laundry, that was so helpful

laundry facilities

there was drama in parking area.

location and it had access to laundry machines.

and in many higher class hotels our pet is free and received a gift pack

people tailgating and barbecueing, drinking in the parking lot

a lot of truck comed in at night which take out all parking lot

the room, location and breakfast were wonderful

the wifi worked well enough

requesting refund..no wifi bad smell in the room dirty looking bed clothes

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

had no toilet paper no wifi no breakfast and rude people

horrible wifi that barely even works because it's always cutting out

laundry were great in all respects

noticed someone (attendant) folding laundry

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

to covid restrictions but still was able to go to the overcrowded bob evans and packed full mgm casino

covid had shut the pool and breakfast. but everything was fine

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

odd smell from laundry room

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

no laundry soap and nowhere close to buy it

laundry is needed

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

great gym and pool and breakfast...

the gym was small but completely

at about 4 am a fight breaks out and there s screaming and stuff being thrown my kids were scared and still

to unwind when we got back to the hotel, we went done to have a drink and unfortunately the bar closed early,

parking in side lot. fast talking front desk clerk was hard for me to understand.

we hit the pool after checking into our room and it was relaxing and a comfortable temperature

the pool area is amazing and so is the backyard

swimming pool available, big parking lot

cleaner laundry room, around the machines, please!!

there is a restaurant right across the parking lot and an entire shopping area across the way

a young kids are there and nobody will teach them to be quiet late night not even the staff will do

it was close to cleveland clinic hospital and just a walk across the parking lot is a restaurant

it s very nice place and comfortable beds i liked the breakfast

great wifi connection, large comfortable and beautiful

the breakfast chef was over the top

i love the free drinks and snacks, and the included breakfast was great.

there swimming pool was closed

i didn t like that you couldn t get room service all day

no laundry room to wash

s no swimming pool or guess laundry area

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

hotel was clean, free parking & breakfast 6-9am + a recliner in the room

could have had larger towels in the pool area

and it comes with a free breakfast

9 o’clock is a time for adults kids are relaxed but can’t go eat or swim or workout cause everything has

parking lot

would be nice to have late night room service, but there were others places that do door dash

24/7 free laundry, bet was comfy and decent shower

free laundry services, clean, spacious

up with some friends for dinner but the rest of the meals we figured we d benefit from having a kitchen

very little parking close to the front

had to walk really far in pouring rain. parking lot is far away

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the breakfast was so good and consistent

chlorine smell was super strong in the pool area

was shut down for maintenance one of the reasons why i booked it for the kids

pool had such a strong odor of chlorine and is fairly small.

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

the room i received was not well vacuumed and old laundry baskets were

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

i like that we can open the window for fresh air. also like the laundry facilities.

the hot tub was nice and the pool area very nice

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

could have been a lot cleaner! no logs for the fireplace

no log for the fireplace

staff are petty theives who steal change and laundry quarters

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

, laundry services, & wake-up calls

guest laundry was easily accessible

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

we had to go to the linen/ laundry room to get extra towels

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary

sausage gravy for breakfast

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

laundry on site

the gym and the indoor swimming pool

even though i didn't use them, the fitness area and pool looked nice as well

loved having the kitchen and the bed was super comfy!

breakfast, wifi, and parking included

free use of laundry facilities

location, courteous and professional staff as well as the free full breakfast.

also nice to have a restaurant and bar inside the hotel with space to spend time with other guests in your

decent restaurant with bar onsite where we had dinner and breakfast

only thing they were doing construction so we couldn't use the gym but all else was

ice machine worked, laundry room wasn t open, pool was down

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

pool and workout area

small pool

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

staff from front desk to breakfast staff to bar staff, all were wonderful

got accused 3 times and profiled for smoking in the hotel room

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

the gym is missing a pull-

location .. amenities .. bed comfort .. early check in ..

excellent breakfast.

the room had a mini full functioning kitchen and a couch and a bed.

having a kitchen definitely made my life easier

full size kitchen, streaming apps on tv and full sized (amazing) soaps in the bathtub.

and breakfast was awesome

the bar was not open on our second night when we returned from an early dinner

my children and i love the gym was open 24 hours

the shuttle and the friendliness of the staff.

the shuttle and valet parking are terrific bonuses

- gym needed remodeling (water leak)

the wifi wouldn t connect to our room. they were helpful trying to get it, but it never did.

breakfast was awesome

my spa tub was dirty and broke

breakfast, nice variety of food items

pool, hot tub, and gym on site although i was too tired for any of it

the extra space in the room (e.g. sofa, island and kitchenette)

fitness center was very small and only had about 4 machines total

breakfast lot of selections

wish they had a jacuzzi in the pool area.

the fitness center and pool were closed

breakfast bar is by far the best i have ever enjoyed during any of my many travels

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern,

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

breakfast bar is by far the best i have ever enjoyed during any of my many travels

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

nice bar and exceptional garden space

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

shuttle service was wonderful

the pool was a little on the colder side, but nonetheless it was very clean!

liked how the one of the breakfast attendants offered to make me bacon tomorrow :) oh yeah, great gym: more

staff was screaming at kids using the f-word right at the entrance

this included reception, house cleaning, maintenance, shuttle drivers

convenient with laundry and gym room

room service was great when we arrived late at night and the room was set up great for my wife's

when asked, we received hal-hour later a thin blanked which didn t keep kids warm enough so that they didn

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

temp control in rooms which were set at 80 degrees, too hot to sleep the wifi didn't work the television didn

- no laundry bags, no in room directory (e

close to the hospital and laundry facility on site

nice to have laundry facilities and exercise gym

i noticed there was on in the laundry

the self service laundry was great and the shuttles to and from the hospital was great as well.

plenty of free parking

the parking lot outside was cleaner than the floor of the room since it gets rained on periodically

there was yelling and smoking people in front of the rooming-in the parking lot all night

and gas station in the same parking lot as wendys

king /smoking giot 2 doubles/smoking

i did notice it also had laundry facilities which many would

another patron was very rude over laundry facilities and called me many names and nothing was done about it

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

they had breakfast hoping more hotels will do do

the swimming pool and included breakfast was very convenient for my family

a change machine in the laundry room might be nice.

wish all the chain motels could come up with a better breakfast

and great breakfast every morning

in a number of places, worn out rugs and veneers in room, pool not open, room smelled of smoke, parking lot in

breakfast was wonderful

working ice machine on my floor, the trash can in the laundry room was overflowing so i had to ask a front desk

my kids loved it but i was too cold to swim

had a wonderful stay in a clean hotel with a great breakfast!

good free breakfast

the location, free parking, large room, very comfortable bed.

then to top it all off my room was attached to a laundry area and the dryer ran until after 11 on a week night

was able to do laundry at the facility

everything was great, including the breakfast

we enjoyed the stay. the room, bed and morning breakfast was great.

clean, friendly staff- asked for a late check out and she allowed me an extra hour which was very helpful

there was also a laundry on site

feel more bleach or stain lifter needs in laundry

laundry room had new washer and dryers and was kept clean

very clean, guest laundry room was convenient, great location, quiet.

there s also a laundry room available, a refrigerator in the rooms, and fresh coffee provided in the lobby

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

i liked how i could do laundry at any time

there was even a guest accessible laundry room on our floor which was nice

rooms were comfy and clean, even had laundry on

- neighborhood was a little scary - they don t sell laundry detergent

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

clean rooms. guest laundry operational.

there was a laundry room for guests to use on our floor

pool heat was broken the first night i was there and closed the second night i was there

breakfast is wonderful staff is very friendly

pool, playground and arcade were a win after a long drive with little kids

rooms very clean, and the pool area has a game room and an awesome indoor playground for smaller kids

tv, the bed and linens, the coffepot and accessories, the dark curtains, and wifi connection, the parking, and

this would be a great place to take kids because the pool and play area is over the top

the kids love the pool and the mini golf the slides

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

it was easy to find. clean. kids loved the pool

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

the shuttle could came picked us up. also smell of subway made me hungry.

also the shuttle service to cleveland clinic hospital is god sent

couldn't use the laundry facilities

clean friendly atmosphere. room was very spacious also, laundry room on site.

laundry and microwave were good for amenities

wifi never worked, advertised as included

the pool wasn't open all day.

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

why don't you let older people have pool & whirlpool / jacuzzi time to themselves without the kids like maybe

had pet area that the dogs were curious about but didn't make full use of

nice big clean room with a large tub. fireplace was a nice touch and linens were all clean.

room service that never came

the rood top bar is an experience and i loved

the amenities such as the roof top bar and downstairs restaurant were out of this world

the gym wasn t the best

the rooms, the restaurant, room service. the cost

we love the pet friendly rooms and feel very comfortable when we stay there

room service food had a good menu but the actual quality of the food was only okay.

breakfast hours started at 8:30am. we checked out of our room at 8am.

breakfast bar was very nice; 5 min walk to baseball stadium; 15 min walk to rock/roll hall of fame

however, there were some issues: guest wifi did not work

there was a full kitchen and fireplace

location. everything in walking distance. free breakfast.

breakfast only open until 9am

didn t enjoy the room service option

great valet service and bar and food was amazing as well

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

the staff is great and also love the bar and food

loved the extra touches with the purity coffee in the room the gym was also nice

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

morning breakfast was very good

maybe the crowded breakfast area...

that it is pet friendly and clearly an updated building

that we didn t like although it would be nice if they had a laundry facility in the premise

room service was quick and delicious

there s also a wonderful spa and a couple great restaurants in there as well

dim lighting, no signage indicating it was a pool, where was the gym, etc.

no wifi in room. penthouse was very disappointing.

originally added extra items to my room service tab

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

the bed was great nice tv room service was great

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

nice corner view breakfast was excellent

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

they even gave us an early check in which was great

great bar and restaurant

absolutely a fantastic experience. from the check in to the late check out perfect

it's really just a kids pool

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

questions cleanliness of laundry

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

there is a pool, hot tub, guest laundry and workout room on the bottom floor

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

housekeeping left dirty laundry throughout the hallway til 8ish

went well from the check in to the restaurant for breakfast

helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we

location and set up with the restaurant and bar were convenient

i had to leave early and was not able to have breakfast - next time.

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

spa as

we liked the burger & bar offer. it was worth it & everything was great

with so many people, front desk and bar seemed to need more staffing

very nice lobby. gym is absolutely amazing!

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

room service was excellent

room service was good. beds were great. shower was great! view was excellent!

staff, rooms and bar were all fantastic

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group

asked for a smoking room but didn't have an ashtray they didn't get me one til my last few hours there

they don't give out the wifi password even though it is apparently free & provided

fridge not plugged in before i arrived, multiple complete hand prints on both head boards, and no wifi signal

close to the highway and quiet area. good lighting in parking lot.

working there and the area police are very man pulling everyone over that comes out the hotel parking lot i seen

we used the laundry which was very good

all hotels with a pool should have guest laundry

manager chose to go home instead of getting quarters for the laundry machines which turned into a huge hassle

breakfast was awesome and location was convenient

quick, friendly check-in process. great parking and close to concert venue.

loved breakfast, it was really great variety, appreciated the opportunity to do your own laundry for free

the first night & with no service had to wait for front desk staff to get towels from guest laundry for our

can t beat the price for 2 bd suites with 2 bathrooms, kitchen, free breakfast, free laundry

free laundry, breakfast, snack on mon.thru wed., comfortable and staff was very accommodating!

it offered a buffet style breakfast and free laundry room