free use of laundry facilities

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

decent restaurant with bar onsite where we had dinner and breakfast

lots of free parking, the breakfast was really good

breakfast is simple but delicious, and staffs are very helpful

ice machine worked, laundry room wasn t open, pool was down

the pool and the outside area.

only one of the gym machines worked so i couldn t get a good workout

parking lot and the lobby were used as a playground for the children

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

cleaner laundry room, around the machines, please!!

breakfast was still not

free parking yay

kids /young adults were screaming at midnight in the hall and parking lot

no wifi on tv, that's what i don't like

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

the amenities laundry/pool and the room set up, location, plus price for the week.

weird bloody looking thing in bottom of laundry basket

laundry machines worked great and didn't cost extra

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

good room service and quietness

strange hotel in that it is very large but few vehicles in the parking area

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

the price of your stay and kids can t eat breakfast for free, 11

location and the great free hot breakfast. love the corner room/king size bed too.

the pool and gym exceeded my expectations

there was no staff on duty that helped with laundry or towel needs or anything else

they told us it was the laundry it kept seeping in room thru gaps in the door

com when asking where local laundry mat was

the police were there when we got there questioning guests in the parking lot

the spa tub was nice and for the price of the room we were happy with it.

working there and the area police are very man pulling everyone over that comes out the hotel parking lot i seen

non-smoking room smelled like smoke

there were strange cars pulling in and out of the parking lot making transaction which i am sure is the reason

the water pressure was low, the bathroom was nasty, the toilet was loose, the tv didn't work, no wifi, it was

was smoke free however it smelled like smoking rooms weren t far away

pool unavailable

pool was not open

the wifi connection lagged, making it frustrating having to wait for a webpage to come up.

good close to most of the restaurants there was a beach nearby which was necessary because their pool is broken

even though people above me making noise and fighting all night long and drug deals happening in parking lot

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

breakfast awesome. location tucked away

breakfast should be included.

wound be great to have breakfast included in the cost for our stay

pool wasn't open but that's due to the times i'm sure.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

the room was great and breakfast was awesome!

the morning kitchen staff

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

called downstairs the next morning and was told there were no more because laundry hadn t been done

there was no room service

breakfast was great

the room service the room itself was amazing

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

the bed was comfortable. the laundry machines were great!

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

location was perfect, service was good, bed was comfortable, very clean surroundings loved the kitchen

great washing facilities for laundry, computer access with printer, pool

loved the kitchen with a big refrigerator and the quilted bed

spacious room, the kitchen was well-appointed and the location was great!

instructions or information on how to light the fireplace

my kids wanted to swim and couldn’t

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

poor signage to direct guests from the parking lot to check in

they were rude, my sons couldn t work out at the gym

overall the hotel was great for the value. kids had a blast.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

enjoyed everything but pool was a bit cold for kids/wife.

was very impressed with the whole stay me and my kids had a lot of fun in the pool and the breakfast was

on site laundry

seeing the laundry behind the front desk

laundry staff operating front desk

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry service on site

so much so, the gym smelled like it, and it gave me a headache

staff, room, pool, breakfast

love the continental breakfast

convenient location; ease of parking.

there were no dishes is the kitchen or silverware.

also, the parking was excellent and free

the lobby bar was a bonus

bar attendee was awesome, felt as if i was in the

clean and free secured parking!

convenience, parking

pool table n gams

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of

the wifi went out a lot

lots of kids

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

nice parking, free drinks with stay

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a

extremely clean. free breakfast and happy hour

charge for laundry

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

the fitness and pool rooms were closed which was disappointing

no pool open. no bat or restaurant open

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

lots of parking

free parking and staff was great

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

couldn't sleep because of the pungent smoking smell

every room reeked of stale cigarettes in spite of the fact that they were labeled non-smoking rooms

one of the room were full of the smoking smell and the control buttons of the ac unit were broken

could smell so much smoking had gone on before room was prepared for me and my family

gas fireplace in our room as well as a turntable with vintage records

music from the bar downstairs until 2:00 am

and the parking was tight

i loved the pool table and the jenga set up

on site parking in a small town was a bonus too

had to ask more than once for items needed. staff not at the bar when needed.

being near hospital & having shuttle was essential

free shuttle services were offered which helped take away some of the stress

the shuttle and valet parking are terrific bonuses

the shuttle service is very convenient.

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

wifi was erratic, which made it a bit difficult at times to get work done

great staff and room service

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

the bar and grill has good food and a nice atmosphere

booked this place because it had a shuttle service, which was good because i am not from the area

the wedding venue stage and bar area

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

laundry facilities made my life much easier after my son vomited in the night and the staff was

being on the 1st floor across from the laundry/maintenance area.....too loud

i wish there was a jacuzzi/ hot tub by the pool!

pool area was very nice and clean

how i couldnt't close the curtains in the room and the light was shinning in the room from the parking lot, they

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

a very functional kitchenette, tons of space in the room, very convenient since i'm on a tricky diet

there is a daily fee for wifi which is annoying to

the wifi sucks not internet other then that the place is ok

is accommodating to us in every way including having a, wheelchair available so we could get the shuttle across

clean , location , shuttle , breakfast , staff

there breakfast has really nice variety and my favorite part was definitely the coffee bar 10/10 would come

3 spots were being taken up by hotel shuttles

the rooms are very well kept and i love the bar with stools in the rooms

the cafe breakfast was great and so was the bar and speakeasy

the equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement

room service was quick and delicious

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

convenient with laundry and gym room

location convenience. roomy suite. wi fi, kitchen.

kitchen area needed silverware

bar staff very friendly-allowed us to sample beers before our selection

the clinic shuttle buses made it convenient and quick to get around the medical buildings

near cleveland hospital. laundry services

nice to have laundry facilities and exercise gym

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

the self service laundry was great and the shuttles to and from the hospital was great as well.

- no laundry bags, no in room directory (e

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

friendly family welcoming kids friendly

breakfast was really good

pool was amazing! room was clean and nice.

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

parking lot

nice and soft pool was clean, not to chlorine smelling

staff and breakfast were top notch

the pool was perfect for kids

breakfast was good but if you are eating anytime after 0900, you're out of luck.

very welcoming and pet friendly hotel

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

favorite part besides shower and pool was her

the ceiling of the pool is flaking/peeling, the fitness center was humid and without fans, the disinfecting

but they can work on the breakfast it was cold and the sausage was not good

the breakfast was a bit boring

breakfast was good and the price was insane cheap for what they offer

if i have to give 1 negative the parking is a bit tight

big parking area for trailers

the staff was friendly from the front desk to the kitchen person we met in the elevator

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

the laundry room smelled like urine

exercise room, laundry room, & outdoor fire pit.

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

there was even a guest accessible laundry room on our floor which was nice

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

only thing i didn t like was the gym equipment was actually down and there wasn t a usb port for iphones

staff was very nice. room was very clean. breakfast was good.

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

breakfasts, friendly staff, comfortable beds, comforter on the beds (manager ended up giving me one

the towels were dirty, the wifi sucks, their parking lot has pieces of glass

pool was nasty and hot and i didn't even get to use it asked why was it like that and no one

the only thing was is that there should be more breakfast items not just plant based.

it must have been laundry or maintenance

could not use pool.

i am a hilton honors member, but if you are not, you have a pay for the wifi

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

staff was nice and breakfast was perfect

fitness room and guest laundry were closed.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

i could have used more bags in the room for our dirty laundry

the $75 pet fee is ridiculous

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

cranky bar manager

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

room service was incredibly over priced.

room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice

the vault bar was the best bar i have ever been to

the wifi was weak and i had work to finish so that was a bit frustrating.

coffee available for breakfast in lobby was all i wanted

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a

bonuses: it was well priced, & pet friendly with no pet fee

the rooms, the restaurant, room service. the cost

only complaint would be room service came in togo containers

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

no bacon in the breakfast bar

hotel has excelent localizatio , and with excelent rooms and spaces, a good gym, a beautiful church in front of

great location and also pet friendly

location .. size of room perfect for number of guests .. breakfast delicious ..

had a full size fridge with a mini kitchen and cupboards

location, cleanliness and fireplace

the room needs a bit of a freshening up, new carpeting and updated shower, but the fireplace in the suite was

plenty of room, nice kitchen

didn t enjoy the room service option

loved the extra touches with the purity coffee in the room the gym was also nice

rooms are small, but what they lack in space they make up for with class and character

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

housekeeping left dirty laundry throughout the hallway til 8ish

no breakfast or pool

we ordered room service our first night and it was very good

fitness gym well provided and functioning

couple of small items to note - the wifi isn't very good, had problems even connecting to it

that we didn t like although it would be nice if they had a laundry facility in the premise

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms,

room service was quick and delicious

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

there is a pool, hot tub, guest laundry and workout room on the bottom floor

questions cleanliness of laundry

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

i made the reservation the women told me that the spa was same day reservations

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

room service was ok but could have been better

they also had to wrangle all of the hockey kids the parents never watch

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

pool and gym were nice but i couldn t find any place to change my clothes

great bar and restaurant

it was kids run up and down the hallway all night kept me up

one had the space bar broken

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

i didn't use the gym or pool facilities but those looked inviting too

view was amazing from our room snd the pool was perfect

our pet was welcome and the cleveland caramel corn company popcorn in the store is a must

cost for wifi and parking

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

originally added extra items to my room service tab

nice corner view breakfast was excellent

the bed was great nice tv room service was great

room 204 was directly above the laundry

didn t have laundry facilities. had to keep reprogramming our room keys.

didn't realize there was no laundry facility

not much parking

it was clean and neat. quiet. peaceful. good location. parking was easy and staff was friendly.

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

the location and the room service was great.

the restaurant and bar were excellent

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of

breakfast is outstanding with good selection and food quality

and my wifi never got connected

gym and pool

love our staying, clean room,quiet,pool area,gym,laundry room,friendly staff,computers a d printer available,

i go back in and a lady walks up saying her phone wasn t working in the laundry room

to get change for the washing machines, vending machines didn't worked and pool area /laundry area closes

breakfast was bad. exercise room and laundry room were not heated....very cold.

booked the hotel based on you guy having a laundry on site only to find out they were available

i like that we can open the window for fresh air. also like the laundry facilities.

smelled fresh , very clean and quiet despite all the kids because of pool

the pool.

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

they can improve the gym, but more equipment

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

loved the room with a trundle option to allow kids to spread out in a hotel room.

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

screaming in hallways , kids running around , people getting ice from ice

the pool was not working for the kids

loved the size of the rooms and all the amenities! the full kitchen was a huge plus.

i loved being outside by the pool

good breakfast

did not take breakfast bag.

breakfast was okay

access to workout room laundry room

, laundry services, & wake-up calls

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

staff are petty theives who steal change and laundry quarters

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

was excellent, room was clean, staff was friendly, parking was ample - overall a good stay

with covid everything is limited but there are ways to keep the pool open and serve hot breakfast if you are

the beds were very comfortable. the place was clean and beautiful. breakfast was fantastic.

parking

24/7 free laundry, bet was comfy and decent shower

free laundry services, clean, spacious

had to walk really far in pouring rain. parking lot is far away

my room was comfortable and very clean, i liked the kitchenette.

nice kitchen area with pots, plates and utensils

we had to go to the linen/ laundry room to get extra towels

the wifi worked very well for my laptop but not on my iphone - not sure why

pool was nice

it didn t have a indoor pool

the room is clean and the room service is very proactive

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

it had a build in real wooden fireplace too bad it was summer

there were no logs for the fireplace, we had to purchase our own at walmart

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

only complaint we had was the bar wasn t open during our stay and neither was the coffee bar the next morning

i wish there was room service. i could hear the door slamming to the stairs.

very clean & plenty of parking.

parking

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

s no swimming pool or guess laundry area

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

laundry on site

pet friendly and washer dryer plus breakfast amenities

i loved that fact that it's very clean. the breakfast was good. and they have a pool.

the pool is currently closed but the gym is open 24 hours

it was nice and very clean. pool area was good. staff was friendly.

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens

indoor pool and spa was nice

loud kids running around playing hide and seek it was horrible all evening and early morning

the pool wasn't clean

i could have got offer a discount on a soft night so my kids could enjoy the pool since that's all we came to

the veterans parking and onsite laundry facility

was able to do our laundry, that was so helpful

laundry facilities

refunded my money when laundry room wasn t stocked w/ soap

pet friendly for a small fee (~$10), excellent area to walk dog in rear of property

a lot of choices for breakfast and the staff i had interactions with were very friendly

breakfast was okay, and there was coffee available in the bar throughout the day

the breakfast was wonderful, drinks at the bar where wonderful, prepared by mary , who was a one woman show

spa tub was great.

there was free insight parking and the staff were welcoming and very friendly and helpful

location and it had access to laundry machines.

pet friendly. bed was comfortable

complimentary breakfast was good and

room cleanliness. breakfast was good. quiet place

i wish they had designated 'no pet' rooms

the second time the room was dated, the bathroom was wayyyy too small and it was just me and my 2 kids

there was a bar which we did not get a chance to experience they were only open tues 4pm to 9pm thru sat and

parking

rooms are a little small and tight to travel with young kids, but it is cozy and very modern

pet friendly, clean, loved the restaurant, the staff was so friendly