complimentary coffee and breakfast in the morning. pool was nice.

the restaurant and bar is a big hit

the wifi was extremely unstable and even we complained no one could fix the problem

lots of free parking

breakfast was a typical free breakfast with the price of the room

booked the hotel based on you guy having a laundry on site only to find out they were available

love our staying, clean room,quiet,pool area,gym,laundry room,friendly staff,computers a d printer available,

to get change for the washing machines, vending machines didn't worked and pool area /laundry area closes

breakfast was bad. exercise room and laundry room were not heated....very cold.

i go back in and a lady walks up saying her phone wasn t working in the laundry room

it was very clean, had a great breakfast and the pool was sparkling clean too.

it was very clean, had a great breakfast and the pool was sparkling clean too.

my kids are allergic so they moved us to an allergen free room which was much cleaner

breakfast :( but that was because of covid!

wish they had a inside pool and hot tub but not a big deal at all

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

breakfast was good. room was quiet. plenty of parking.

breakfast good and staff very helpful

to walk around to the front desk from the parking area every day because the room keys dona

parking

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

wifi wouldn t let me connect but not end of the world.

her which makes me wonder, if she didn't pick it up from outside in the parking lot or where the pet walk area

having a kitchen was very convenient

laundry facilities made my life much easier after my son vomited in the night and the staff was

being on the 1st floor across from the laundry/maintenance area.....too loud

the staff were great, the room was clean. free parking. next to lots of places to eat.

location to the hwy. free wifi that actually worked!

the wifi was a little less than satisfactory, but did not ruin the stay by any means.

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

booked my room weeks in advance and booked a room with 2 double beds and a smoking room but when i got there

although the first room i was assigned was non-smoking, there was some other very strong and unpleasant odor

every room reeked of stale cigarettes in spite of the fact that they were labeled non-smoking rooms

could smell so much smoking had gone on before room was prepared for me and my family

room 204 was directly above the laundry

didn't realize there was no laundry facility

didn t have laundry facilities. had to keep reprogramming our room keys.

pool was under construction. otherwise everything was great.

too high off floor, sink is in living space and no handicapped parking except one especially across from a

breakfast was pretty basic standard, expected more from suck a unique place

the room was comfortable and clean. breakfast was great. in a great location.

the breakfast was just a small step above a regular motel breakfast

it was beautiful, staff was wonderful. loved viewing the other rooms and enjoying the spa tub!

the breakfast was wonderful, drinks at the bar where wonderful, prepared by mary , who was a one woman show

charge for laundry

i loved that there was a restaurant and bar in the hotel. also the staff was very nice.

no pool open. no bat or restaurant open

on-site parking

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

their fault, but there was construction underway and the parking was very limited

bar closed early

breakfast was not great

should include a complimentary light breakfast. even red roof inn does that.

the pool wasn't open

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed,

fact that there was no pool and i couldn't speak to the housekeepers because they didn't speak

nice and helpful staff. i recommend the 3rd floor as its non-smoking they said

no water pressure a little expensive for the size and accessibility to room no pool.

they told us it was the laundry it kept seeping in room thru gaps in the door

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

no pool

we had reserved 2 king suites with jacuzzis&spa bath

i booked non smoking room because we are couple with child, we got smoking room

our room was a designated smoking room, which we did not ask for

room was clean and all rooms are parking lot accessible.

my king non-smoking had a mini fridge, microwave, updated bathroom and laminate flooring

front desk helpful, plenty parking, pricing good , reflecting state of accomm

was smoke free however it smelled like smoking rooms weren t far away

asked for a smoking room but didn't have an ashtray they didn't get me one til my last few hours there

fire the fire alarm was pulled), well this time it went off again but aound 11pm due to guess smoking weed in

fridge not plugged in before i arrived, multiple complete hand prints on both head boards, and no wifi signal

working there and the area police are very man pulling everyone over that comes out the hotel parking lot i seen

couldn't use the laundry facilities

clean friendly atmosphere. room was very spacious also, laundry room on site.

laundry and microwave were good for amenities

the pool wasn't open all day.

no room service, asked for extra towles and blankets never reciveved them

ice machine worked, laundry room wasn t open, pool was down

the fitness room didnt have any weights and the pool was dirty

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even

i was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

the staff was so friendly...pool guy great!!!

free use of laundry facilities

decent restaurant with bar onsite where we had dinner and breakfast

floor is lifting in the bathroom, shade let parking lot light in, and felt it was see-through.

if you need a decent hotel that has free parking, it's your place

nice area and well lite parking lot easy in and out from the interstate

cleaner laundry room, around the machines, please!!

there is a restaurant right across the parking lot and an entire shopping area across the way

the breakfast wasn t much.

serving breakfast in the morning with plenty of coffee and juice

a young kids are there and nobody will teach them to be quiet late night not even the staff will do

the amenities laundry/pool and the room set up, location, plus price for the week.

the gym and laundry were helpful to have onsite

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

i love the free laundry option! this was a very quiet hotel as well.

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

hotel page stated in had a restaurant for dinner and a bar to unwind after, it had neither.

pet friendly

the coffee could have been better the rest of the breakfast was good

clean, great staff and they have free laundry facilities

from the comfort, cleanliness of the room to the continental breakfast it was outstanding

was right off interstate very convenient and breakfast had lots of choices cold and hot food

friend said the gym was very hot

the reception allowed me to have late check out after 11am

the pool is small but clean, and pool was heated which my kids enjoyed

parking for a truck and trailer needs improving

staff were exceptionally friendly. hotel was pet friendly. walk-in shower

green space to walk the dogs- there were pet stations to pick up after them but no where to let them run

the pool is small but clean, and pool was heated which my kids enjoyed

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

pool was small

the pool is unmonitored by staff.

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the

called downstairs the next morning and was told there were no more because laundry hadn t been done

valet parking. attendants were great but would rather park myself.

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

the staff was great, the room and bathroom were clean. great parking.

breakfast was better than other hotels that have more than adequate food and throw half of it away

having a gym and laundry room was very convenient

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

i went to the desk for some laundry detergent and was told it s two dollars

the bed was comfortable. the laundry machines were great!

often kids do not read the warning

great washing facilities for laundry, computer access with printer, pool

location with ample parking

needed to be updated paint peeling off the walls fireplace didn t work

the snow in the parking lot was not shoveled so i resorted to some self handiwork

cute lil fireplace. nice size room with a kitchen incase i wanted to cook sumthin.

close parking all around.

bar closed

overall the hotel was great for the value. kids had a blast.

downside was i woke up to the parking lot being torn up by every machinery

there was a party going on in the parking lot, causing us to lose sleep

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

enjoyed everything but pool was a bit cold for kids/wife.

the gym equipment was also very old and most did not work

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry service on site

laundry staff operating front desk

on site laundry

seeing the laundry behind the front desk

room service unless requested

music from the bar downstairs until 2:00 am

parking was tight, but ok. desk between beds was not usable due to oversized

nice continental breakfast in a quiet room

the breakfast was only adequate.

entire staff provided exceptional friendly and courteous service, including front desk, (sherry) kitchen,(lizzie

nice clean room. great breakfast.

of the guest drank and ate in the parking lot leaving trash and food everywhere

to many kids

there was free parking and wifi

loved the bar and lounge area can t wait to try it again when the weather gets warm and we can enjoy the

free parking

the lobby bar was a bonus

parking is free and generally easy to access from the highway

not free or particularly good; bar minimal & not friendly

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

it was clean and they have hot breakfast and they feed you dinner

that it's pet friendly

for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with

room, location, visuals, smell, parking with access to room, and the front desk employees were very friendly

location and ease of parking.

lots of kids

having access to the pool, bar and pool table offers a very nice touch

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

lots of parking

not enough staff to take care of customers especially in the restaurant and bar areas.

noise and disruption in the hallways from the kids that were there from the hockey team

lots of easy free parking with wide spaces

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

she was able to accommodate an early check in for us

staff was excellent, let us do an early check in, we arrived early fro out of town

the bar was not open on our second night when we returned from an early dinner

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle and the friendliness of the staff.

had to ask more than once for items needed. staff not at the bar when needed.

free shuttle services were offered which helped take away some of the stress

didn't like the lack of shuttle directly from hotel to cleveland clinic

we got in late, but the bar and kitchen was still open so we could have dinner

ev chargers, while working when we first got there, stopped soon enough and didn't start again

the staff gave no info on wifi until i asked

breakfast ended at 9:30am instead of 10:00am.

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

the bar and grill has good food and a nice atmosphere

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

friendly staff. clean. quiet. comfortable beds. shuttle.

the gym is missing a pull-

when i asked to remove the mini bar they said they will charge me i was surprised for what, i called room

room service was exceptional and the bathrooms are huge and nice.

good i had room service

breakfast bar is by far the best i have ever enjoyed during any of my many travels

access to cleveland clinic and ease of obtaining shuttle service as needed

convenient with laundry and gym room

the bar was a bit pricey

room service was amazing and prompt!

my kids are very picky and i paid 1650 for them to have fruit and bread

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

near cleveland hospital. laundry services

the pool, laundry, and gym were open

laundry room

the laundry room smelled like urine

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

there was even a guest accessible laundry room on our floor which was nice

exercise room, laundry room, & outdoor fire pit.

i liked how i could do laundry at any time

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

there was no wifi btw 12:00 am - 10:30 am

this was a suite - if we had stayed with other people in the room or even just kids, we d still be showering

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

breakfast, gym, friendly hotel staff / front desk

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

that it had a bar inside the building that served food'

a lot of nice venues in hotel. gym was great. great location.

the vault bar was the best bar i have ever been to

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice

room service was not available, the television in the room wasn't working right and the door to our

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

only complaint would be room service came in togo containers

gym is outdated. breakfast is terrible, restaurant is mediocre.

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

great location. free breakfast. good wifi.

breakfast was great having a gym was great

housekeeping left dirty laundry throughout the hallway til 8ish

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down

they had an immaculate gym

beautiful lobby, delicious on-site restaurant, super pet friendly, and lovely rooms

no continental breakfast, no pool, paid wifi, mirrors in rooms

no gym, empty downtown, not the hotels fault, though it felt soulless

loved the extra touches with the purity coffee in the room the gym was also nice

the staff is great and also love the bar and food

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

didn t enjoy the room service option

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

then after our second day nobody cleaned our room or took dirty laundry

there were no laundry bags for dirty laundry

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

questions cleanliness of laundry

no room service

location. everything in walking distance. free breakfast.

breakfast was full and fresh with the nicest kitchen lady

lack of room service and property needs upgrades

plenty of room, nice kitchen

that we didn t like although it would be nice if they had a laundry facility in the premise

this hotel is offering daily room service for making beds and linens- thank you

also the breakfast room service was delicious

breakfast was simple due to covid but it provided us with our basic need

breakfast was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

i made the reservation the women told me that the spa was same day reservations

the room service menu could be a little more robust.

the fitness area/gym was great.

the kitchen was also a bit slow, especially on friday september 13

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

i didn't use the gym or pool facilities but those looked inviting too

view was amazing from our room snd the pool was perfect

our pet was welcome and the cleveland caramel corn company popcorn in the store is a must

cost for wifi and parking

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

but the pace of seating overpowered the kitchen staff

absolutely a fantastic experience. from the check in to the late check out perfect

upgraded our room so we each had our own bed; which is a godsend when you have 2 bickering kids who have been

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

nice corner view breakfast was excellent

originally added extra items to my room service tab

in room breakfast was excellent

the bed was great nice tv room service was great

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

felt as if the kids were running the store

there was no laundry facility, had to go to another hotel

the rooms were a great value and we utilized the laundry facility as well

working pool, luke warm hot tub, no working laundry

they said they were still doing laundry and that we would need to wait

the room was cold the tv didn t work and no wifi if they had didn t work

the hotel also had a laundry room and fitness room that i did not use

suggested to the manager (after being inconvenienced) that they post a homemade sign in the guest laundry room

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by

were fumes from the laundry pervading the entire ground floor

rooms were great and liked laundry facility

my kids weren t feeling good and the gentleman at the front desk gave the water and a candy bar and told them

location from airport is great and staff with early check in were very accommodating

also, as we were leaving, my kids weren t feeling good and the gentleman at the front desk gave the water

kids swam in the pool and got a chlorine rash- something that has never happened before with them

love the employees, love the pool and spa