get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

wifi was good for phones, but i tried to connect to playstation 4 to watch netflix but it wouldn't

lots of parking and perfect for anyone wanting to stay on the east side

the loud noise from the kids

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the room service staff was friendly and helpful

the inhouse breakfast menu and food was great. plenty of parking, good location.

noise and disruption in the hallways from the kids that were there from the hockey team

felt safe, parking, and the shower was excellent

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

nice parking, free drinks with stay

a lot of kids running in hallway after 12 night.

a lot of kids running in hallway after 12 night.

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

wifi was terrible. price was excessive. room looked bigger in pictures.

the people staying that weekend left the place in mess, to many kids.

pool and hot tub was awesome

we loved the hot tub and being able to enjoy a pool during these cold months

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay

parking availability

nice continental breakfast

laundry staff operating front desk

seeing the laundry behind the front desk

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry service on site

on site laundry

the free parking

loved the bar and lounge area can t wait to try it again when the weather gets warm and we can enjoy the

parking is free and generally easy to access from the highway

in this hotel one night when i got charges for this night they included charge that i used the bar in the room

only wish hotel bar was open for a night cap.

great washing facilities for laundry, computer access with printer, pool

didn't care to have my kids around that

the front desk clerks the room attendant the cooks in the kitchen

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

shut they shut the pool down because of this then at breakfast no one was watching the areas same kids was stick

called downstairs the next morning and was told there were no more because laundry hadn t been done

more than anything, i loved and appreciated that it was pet friendly

breakfast was great

no complimentary breakfast or coffee

valet parking. attendants were great but would rather park myself.

they were rude, my sons couldn t work out at the gym

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

downside was i woke up to the parking lot being torn up by every machinery

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

also shuttle bus to go to the doctor and the store was a great convenience

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

the pool was nice and big and the breakfast and evening social were great

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

room was clean and comfortable. pool was nice.

big pull out couch to accommodate kids

breakfast and courteous staff

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

desk i asked before i booked the room if the pool was open she said yes so i pay for my room get kids ready to

good location for us. great parking. fast elevators. nice staff.

the breakfast was perfect, fresh and tasty

no bathtub in our room and the pool was not very clean and was small.

the waste can under the kitchen sink wasn t emptied & overflowing with the last guests garbage

breakfast was upscale

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

many guest with kids; running yelling

door separating the sleeping area from living room and kitchen area.

the room was well equipped with kitchen amenities and extra bedding

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

free wifi, free parking

free wifi and free parking

location, free parking, and decor!

nice bed. loved the whirlpool. very nice breakfast.

some rooms was smoking and did not have to go outside

good place to stay, convenient location, quiet area, nice pool area, spacious rooms, decent breakfast hot and

the pool was not open

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

it must have been laundry or maintenance

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

the pool wasn't open

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

there was no hot tub in the pool area. pool was smaller than expected.

the amenities laundry/pool and the room set up, location, plus price for the week.

weird bloody looking thing in bottom of laundry basket

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

the wedding venue stage and bar area

good gym. good restaurant dinner service. very efficient valet support for parking.

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

loved the shuttle and the warm cookies and comfy

booked this place because it had a shuttle service, which was good because i am not from the area

- gym needed remodeling (water leak)

coffee in the room, gym and pool available, free shuttle service breakfast available

had to ask more than once for items needed. staff not at the bar when needed.

being near hospital & having shuttle was essential

it had great facilities, including 24/7 gym, breakfast...

the cafe breakfast was great and so was the bar and speakeasy

the cafe breakfast was great and so was the bar and speakeasy

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern,

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

the bar options.

if this place could get more consistent service and either have a restaurant or room service or get an arrangement

nice continental breakfast in a quiet room

breakfast was only adequate

the breakfast was only adequate.

parking was tight, but ok. desk between beds was not usable due to oversized

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached

the pool was a little on the colder side, but nonetheless it was very clean!

there were places for kids to run off energy

there were kids screaming and running up and down the halls at 12:30am.

location was perfect with free shuttle to cleveland clinic and back

that is had a bar and a pool

cleaner laundry room, around the machines, please!!

parking lot need to be cleaned couldn't find parking for a while.

the gym was great

good breakfast choices

the breakfast and the cleanliness.

convenient with laundry and gym room

when asked, we received hal-hour later a thin blanked which didn t keep kids warm enough so that they didn

our room service dinner was excellent

the ccf has a shuttle that will take you back and forth to the clinic, runs about every 15 mins

great for us with hospital so close. shuttle service fast and also within walking distance

- no laundry bags, no in room directory (e

the self service laundry was great and the shuttles to and from the hospital was great as well.

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

the pool, laundry, and gym were open

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the rooms was spotless, the bar was a great bonus. food wonderful.

the kitchen staff was not pleasant and not accomodating

they also had a pool and small gym

also, charging $10 per night to park your car is a little insulting, since it is not 'in town' parking, or at

were extremely pleased with the room and the free breakfast was great

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the breakfast was so good and consistent

breakfast was great just had to get down there early before everyone picked over it!

nice fitness center and pool too

pool was down. i had two small kids and that sucked

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

no breakfast, no pool in which you advertised online

small kitchenette was a huge bonus and helped save us some money because we brought our own food

lobby entrance is in a bizarre location and a bit far from the bulk of available parking, but don't let that be

my kids slept on the floor

were bummed that the pool was closed for remodeling and we didn t have any knowledge of that ahead of time

i was told by desk when i checked out that they do not do room service for an overnight stay

and it comes with a free breakfast

really wasnt anything that we didn't like, we just didn't have time to check the pool out and we forgot to bring

i like that we can open the window for fresh air. also like the laundry facilities.

we booked the room to have alone time away from the kids at home

the pool.

the hot tub was nice and the pool area very nice

there were tons of kids in the hot tub, shouting and splashing

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

guest laundry was easily accessible

, laundry services, & wake-up calls

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

access to workout room laundry room

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

we loved the outdoor pool

could have been a lot cleaner! no logs for the fireplace

have a pool, dining area (closed due to covid) and basketball court

we had to go to the linen/ laundry room to get extra towels

staff was friendly, & breakfast was great

the different types of breakfasts everyday, the staff, the gym, the beds, the bathrooms

the wifi worked very well for my laptop but not on my iphone - not sure why

lol ot could have been summer so we could use the pool!

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

the room i received was not well vacuumed and old laundry baskets were

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

the laundry room smelled like urine

free laundry, free coffee, very

exercise room, laundry room, & outdoor fire pit.

i liked how i could do laundry at any time

laundry on site

their was no breakfast out the next morning

even though i didn't use them, the fitness area and pool looked nice as well

the small kitchen gave us extra flexibility when it came to meals

pet friendly and washer dryer plus breakfast amenities

free use of laundry facilities

nice gym and 4 hbo

old school italian restaurant on the first floor--- decent food & friendly bar staff

and gym not open which i understand, but the if some of the amenities aren't available then that should

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

ice machine worked, laundry room wasn t open, pool was down

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

the pool and the outside area.

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

the fitness room didnt have any weights and the pool was dirty

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

you have to pay for wifi as while, not worth spending any of your money on this hotel

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

i just wish it was a microwave i had my kids

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

hot tub was a little too hot and pool a tad too cool.

a lot of nice venues in hotel. gym was great. great location.

nice big clean room with a large tub. fireplace was a nice touch and linens were all clean.

had pet area that the dogs were curious about but didn't make full use of

the rood top bar is an experience and i loved

fireplace didn't work. some tables needed dusted off.

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

around the pool area there was a bunch of hair and other debris so that wasn't pleasing.

and gym were closed

they room was nice. had a spa tub and very clean.

no bar or lounge for a cocktail on site.

the breakfast was great we had the chicken and waffles can t watch t to go back

excellent hotel and pet friendly. comfortable room and bed. friendly and helpful staff.

one slight issue- the pet relief area that staff directed us to is posted to keep pets off

gym was spacious and clean

location, valet parking and pet friendly

plenty of room, nice kitchen

no room service

there was a full kitchen and fireplace

i had reserved a room with a fireplace and for the second year in a year, i did not get one

awesome location, excellent room, and amazing breakfast.

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

no gym, empty downtown, not the hotels fault, though it felt soulless

loved the extra touches with the purity coffee in the room the gym was also nice

rooms are small, but what they lack in space they make up for with class and character

great valet service and bar and food was amazing as well

the veterans parking and onsite laundry facility

laundry facilities

was able to do our laundry, that was so helpful

refunded my money when laundry room wasn t stocked w/ soap

they had smoking rooms and ac and great cable.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

staff, location, breakfast, gym and cleanliness of hotel was great.

that it is pet friendly and clearly an updated building

the breakfast buffet each morning was delicious and well stocked with a wide variety of food choices

that we didn t like although it would be nice if they had a laundry facility in the premise

breakfast prices. we have 3 kids, a family of 5.

they also have convenient eating options located inside of the hotel available for dine in or room service

the breakfast was worth it

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

had no toilet paper no wifi no breakfast and rude people

requesting refund..no wifi bad smell in the room dirty looking bed clothes

the staff tried extra hard to please. wifi was ok. price was super.

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

the bed was great nice tv room service was great

in room breakfast was excellent

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

then after our second day nobody cleaned our room or took dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

there were no laundry bags for dirty laundry

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

housekeeping left dirty laundry throughout the hallway til 8ish

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

kids slept like rocks on the beds all night

plenty of towels on daily room service but no wash clothes.

cost of wifi

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

odd smell from laundry room

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

laundry is needed

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

beverages at the hotel bar way too expensive, $6.25 for a bottle of miller light is outrageous!

they even gave us an early check in which was great

requested a early check in, a month before my stay

joe at the bar was exceptional...location was key..they got us an early check in as requested.

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the bar menu for main course meals

location great bar restaurant great

also they have now added a spa - great reason to come back

with so many people, front desk and bar seemed to need more staffing

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

noticed someone (attendant) folding laundry

laundry were great in all respects

very close to the mgm casino where i was attending a concert. clean rooms!!!

pool and breakfast are open

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

no continental breakfast. no wifi included.

that in this day and age you still have to pay for wifi unless you are a member of their rewards

friendly workers and pool

view was amazing from our room snd the pool was perfect

location and it had access to laundry machines.

wifi worked in the evening but not the next morning

a lot of truck comed in at night which take out all parking lot

broken shelves in the kitchenette, furniture that was too big for the room, dirty/stained carpets, pills on

bed comfy, room very nice, wifi

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

great location in the flats. very clean, modern room. loved the bliss spa products in room

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

front desk the owner or manager was very disrespectful towards kids it was dirty no one told me it was a extra

pool area closes at 7pm and we got there at 7:23pm

close to the highway and quiet area. good lighting in parking lot.

the water pressure was low, the bathroom was nasty, the toilet was loose, the tv didn't work, no wifi, it was

asked for a smoking room but didn't have an ashtray they didn't get me one til my last few hours there

fire the fire alarm was pulled), well this time it went off again but aound 11pm due to guess smoking weed in

working there and the area police are very man pulling everyone over that comes out the hotel parking lot i seen

com when asking where local laundry mat was

they told us it was the laundry it kept seeping in room thru gaps in the door

there was no staff on duty that helped with laundry or towel needs or anything else

it wasn't too loud on the night i rented the room there was plenty of parking

bed was very comfortable. wifi with free hbo was a great bonus. the location is wonderful!

good close to most of the restaurants there was a beach nearby which was necessary because their pool is broken

the order that came out the room when the door opened was terrible it was drug transaction in the parking lol

cause the wifi was out the whole time and i wasn't told i left my phone on my lyft so i was able to call

the pool wasn't open

fact that there was no pool and i couldn't speak to the housekeepers because they didn't speak

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

and personally i thought the pool closed to

wifi was no good, refrigerator did not work

the gym could be better equipped

toilet took 3 times to flush, cobwebs on ceiling in corners, and down the hallway from bar that was too

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

no breakfast

grab n go breakfast was kinda less than stellar

need better breakfast items.

i didn't see random people in the parking lot

is a great restaurant just across the parking lot that at check in the front desk told us about

was really clean, including the pool area

pool, breakfast

that's a plus when you're traveling with kids/family

there was an amazing mexican restaurant one parking lot over

guest laundry washing machine was broken

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

the breakfast was also wonderful

and had to get to the airport early so we didn't use most of the amenities, but we did use the pool and that

kids were running up and down the hallway until about 11 at night

parking lot should really have been paved before busy tourist season

) hotel also has a section of pet-friendly rooms staff are

their kids screamed the whole time so we just left

i realize that it is the pet room but it needs to be sanitized to not smell so doggy

it s beautiful well except they pool but i believe they are currently fixing the issue

i did notice it also had laundry facilities which many would

another patron was very rude over laundry facilities and called me many names and nothing was done about it

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

fast wifi, great breakfast, friendly staff, clean room, nice swimming pool and hot tub.

the on-site parking and location was also convenient

dirty stairs,walkways and definitely parking lot. no wifi code , vending machines closed.

wifi kept going in and out very slow ...

the parking lot and in front of the room on the sidewalk looked as if they opened a trash bag and

there was yelling and smoking people in front of the rooming-in the parking lot all night

smoking, nice clean beds and nice furniture

clean rooms. guest laundry operational.

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

there was a laundry room for guests to use on our floor

the pool was to cold need to fix heater

wifi, even when i paid for upgrade, was not good

advertisement said pet friendly but the charge for our pup was double the normal fee elsewhere

the atrium in the middle had a pool, mini golf course, a playground for the kids and a full arcade

not much parking by front doors, no breakfast or pool.

comfortable bedding and great breakfast

the pool area was amazing, it had the pool of course ,hot tub, putt putt golf, kids playground, ping pong tables

charge for laundry

i went to the sheraton hotel website it showed a beautiful pool at this location

i loved that there was a restaurant and bar in the hotel. also the staff was very nice.

thing they didn't make it clear that we had to call to have our room serviced

the fitness and pool rooms were closed which was disappointing